loveholidays.com Reviews

Name: loveholidays.com
Rating: 1.18

1.2 Rating 2,372 Reviews

4 %

of reviewers recommend loveholidays.com

Company Reviews

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1.2

Based on 2,372 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Returns & Refunds
Refunds Process	Difficult

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loveholidays.com 1 star review on 13th November 2024

225

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have tried contacting Love holidays for a refund for a holiday that was booked in December for June 2020 ,the holiday flight was cancelled due to Covid and I have heard nothing back from them despite trying to contact on many occasions.. They continued to take the payment for the holiday despite knowing it was cancelled ,credit card company has said they can not retract payment for us.!!”

Helpful Report

Posted 4 years ago

“This company is going bust. They will not refund anyone. No chat. No email. No telephone. They will shut down and take everyone's money.”

Helpful Report

Posted 4 years ago

“Loveholidays must be the worst travel company that I ever had to use and would never book with them again, no phone number available, no live chat, no email address to send complaint to. How did ABTA give this a licence is beyond me. Can someone post on who to contact as something needs to be done about this company. We are due to go away at the end of June but have not been told holiday is officially cancelled. Hotel and car parking booked. Holiday voucher offer but do not want to accept it and no communication available to contact them. Zero stars is to good for this company.”

Helpful Report

Posted 4 years ago

“Is there ass zero stars I would have picked that!! No holiday refund after 30 day’s of chasing. Had to chase own flight refund and LH denying they have the money refunded even though I have confirmation from airline. Never ever again will I use this company!! Surprised by time someone is reading this they have not got bust!! Avoid !!!”

Helpful Report

Posted 4 years ago

“I was due to fly in May my flight was cancelled by Jet2.com they have refunded me in full, the apartment was booked through LH, I received a credit refund note but I said on live chat that I could not rebook another holiday I sent a recorded letter but this was REFUSED so it is being sent back to me I have paid for a service which you have not given me Not happy as I need the cash urgently”

Helpful Report

Posted 4 years ago

“Package holiday booked through LH. Due to fly 22 April. Had the offer of a full cash refund for the Hotel but told to go through EasyJet for flight refund. I applied for the refund and LH sent email saying this was being processed... This was weeks ago. Just received an email telling me to ring 02033226467 to apply for a refund with details of how much they owe me. Can't get through.... Automated service... Absolutely appalling service. DON'T EVER BOOK WITH THIS COMPANY”

Helpful Report

Posted 4 years ago

“Disgraceful company, no way to contact them after holiday cancelled despite many attempts. Contacted Halifax bank to request chargeback on my debit card and full amount for holiday repayed into my account within the hour. Thank you Martin Lewis moneysavingexpert.”

Helpful Report

Posted 4 years ago

“Utter crooks. Booked package holiday Flights cancelled by airline. Love holidays refused to cancel hotel and transfers. Second day accepted to cancel whole holiday. Refused refund Legislation states they have to give 24 day refund. They don't reply to emails about this or directly answer on live chat. They quote government guidance and abta. However neither of these mean a jot compared to legislation. Utter crooks.”

Helpful Report

Posted 4 years ago

“Booked holiday for 12th May I have heard nothing from them regarding refund appalling customer service can’t contact them in any way . They are taking new bookings but can’t pay people they own money to should be forced to stop trading to the reimburse everyone that wants refund . Don’t book with them not trust worthy”

Helpful Report

Posted 4 years ago

“Love Holidays took off all communication including Live Chat to fob off customers, no phone lines available no replies to emails no Live Chat, they use "we are very busy" as an excuse so customers would not have a way of asking for refunds for un provided service. Jet2 refunded my flights and I have no way getting that back as Love Holidays robbing me off. Getting my bank and travel insurance involved now as it's ridiculous, they won't have a company left at this rate as no one will book with them just look at all reviews on websites and social media.”

Helpful Report

Posted 4 years ago

“Very disappointing communication with this company during the Covid 19 virus. The telephone line is closed, the live chat is unavailable. Charges of up to 100 percent if you try and change travel date. Not good customer service!!”

Helpful Report

Posted 4 years ago

“I think you need to put a comment on this page LOVE HOLIDAYS. You cant use the excuse of "we are very busy at the moment" to fob off what used to be your customer base..... carry on like this and you wont have a company to be reviewed!! BTW... still waiting for my airline costs from cancelled flight at end of March 20.”

Helpful Report

Posted 4 years ago

“pure rubbish, thieves !!”

Helpful Report

Posted 4 years ago

“DO NOT BOOK WITH LOVE HOLIDAYS!! We had bookings for May and they will only issue us a credit note for the accommodation even though we booked a flights and hotel package with them!! Absolutely impossible to get hold of and throughly useless when you do! We will NEVER use love holidays again!! WE WANT A FULL REFUND NOT AN APPOLOGY! SORT IT OUT!!”

Helpful Report

Posted 4 years ago

“This company is a disgrace, unethical and should be stopped from operating. They way it has treated its customers through COVID 19 is appalling. No communication, took phones down, put a chat which isn’t working or cannot find on the link, no email communication since March. I am sorry to say my experience is replicated according to their Facebook page of frustrated and angry customers who are finding the same poor communication. I cannot answer your questions in when I communicated with the company as whilst I do so weekly there is no communication back.”

Helpful Report

Posted 4 years ago

“I have a kos holiday booked and jet2 have cancelled the flight and refunded loveholidays for the flight.I contacted love holidays and they confirmed they had received this refund and would credit my bank within 4/6 weeks which is not acceptable as they state on their website they will refund as soon as they receive the refund.I then asked if I could book another holiday using the balance outstanding for which I will get a credit note and was informed this was not possible as the holiday had not been cancelled yet by loveholidays to which I replied there is no flight ,you have received a full refund from the airline therefore the holiday is cancelled.The reply was until I receive notification to this effect,which will be in their time all I could do was book a new holiday and pay a deposit the amount they owe me would eventually be deducted from the cost to which I replied you owe me more than the cost of this new holiday and I am not prepared to give more money until I get back the amount owed.The agent then stated I would have to wait until they contact me in the meantime holiday prices are rising and it will cost me more while this company holds on to my money disgraceful”

Helpful Report

Posted 4 years ago

“Went to Egypt in beginning of March with Love Holidays. The lock down started soon after we arrived, tried every way possible to get in touch with LH, but failed. Ultimately we were left in the hotel with just 6 other people, my family at home we’re trying to get in touch with LH but were unable to. By this time all the other tour operators had got their people out. Eventually TUI, took pity on us and allowed us on one of there repatriation flights. Are LH still trading, I’ve been trying for 2 months to get in touch with them. My insurance company has agreed to pay but needs notification from LH to say they will or will not compensate for part holiday refunds, they can’t contact them either. Never never go with this company, there advertising suggest all is normal disgraceful!!!”

Helpful Report

Posted 4 years ago

“We booked a trip to Poland with Loveholiday.com as per contract we paid our deposit, and over the period of three months paid we paid the full amount. Everything seemed in place and waited for the travel date. However, our package holiday was then split, Half our money was sent to Easy jet then March 23rd lock down started. We were still told by LH we were still flying even though the FCO in the UK and the Polish government stated that there would be no travelling to and from Poland. LH failed to correspond in a timely manner, virtually no direct communication with LH, the web page was a farce, we were informed that I holiday is cancelled! So as per 2018 Travel Package Regulations I asked for a full refund? But No! I was told this was not going to happen, I would eventually receive a refund from East jet separately! and a credit note for the rest of the holiday. So the next journey was to get my money back. This Travel Agent is an abhorrent firm driven by financial gain they will not give you your money back. However, I have the skill set to tackle such firms, firstly I challenged their policy, then warned them I would be taking the following action. Because I paid by Credit Card, I would have the benefit of using the Charge back scheme. I invoked this action proving that LH did not follow the law, and failed to correspond in a timely manner. I suggest If you are thinking about using Loveholiday.com Think again! remember, you have worked hard for your holiday, why would you give up your money to a firm who does not care about your needs and if you get into difficulties you will not get your money back, although they state they are ABTA & ATOL protected remember these are a mediation company & the certificate (ATOL) only repatriates you to the UK if the company folds that it! So finally, DO NOT BOOK WITH THIS COMPANY. most Agents are just a bank who take your money and sell on your travel plans, either a cheaper flight with night time flights ( your are informed a few weeks before) and a change of hotel or resort not what you have asked for? Always pay with your Credit Card, never us an agent, Search and book independently you will not regret it, why? because now you are the agent and in control of your holiday!”

Helpful Report

Posted 4 years ago

“After 2 months of ringing over 20 live chats we finally got are money back,after speaking to numerous people who have told us to cry poverty and can’t even pay for food to feed are children we decided to give it a go,after 45 mins of waiting we got through on live chat and did exactly what we was told, low and behold they refunded all are money except £50 for cancellation which I still think it’s a joke,I will never use this company ever again but my message here is just to try and help other customers out,hope it helps people stay safe and hopefully like myself stay clear of love holidays discrace of a company”

Helpful Report

Posted 4 years ago

“Like all most of the other posts, feeling really let down by this company. My holiday was meant to be 29th April 2020 - return 6th May 2020. I have already told the company I understand about the flight part of the holiday, (Ryanair) and that they couldn't refund this however they told me I could have a cash refund for the rest, hotel, transfers. I paid for this holiday in full back in Feb 2020 and I have still not received any cash refund back to my account. Cannot get on to the Chat Line or get a response from message sent through LoveHolidays Manage my Booking. I will not be using this company again.”

Helpful Report

Posted 4 years ago

loveholidays.com is rated 1.2 based on 2,372 reviews