Name: loveholidays.com
Rating: 1.18

“Do not book with Loveholidays, they have been awful in the Covid-19 crisis, not being able to contact us and still taking full payments for holidays that are not going ahead”

Helpful Report

Posted 4 years ago

“Paid 2000 for a holiday which has been cancelled due to covid 19. said if we want our refund we have to wait 3 month just for a refund. how can they do this to us and get away with it. we need the money more then anything right now and have been completely ripped off. i have saved for the last 6 years for this holiday, said they will be in touch 2 weeks prior to holiday and we have 2 days before we were flying out. very quick to take our money but want us to wait 12 weeks for a refund!”

Helpful Report

Posted 4 years ago

“My holiday has been canceled and not a thing off love holiday only thing i have had is dont forget to pay holiday off i did 3 weeks ago and still not recived a word after that tryes to phonw now there is no phone calls all live chat so tryes live chat and thats not working this is my 4th time booking with this company but never again this is a disgrace when they no thing are hard i have lost my job and findi g things hard when loveholiday have nearly £3300 of my money in there bank when it should be in my account this is a disgrace and the goverment need to step in here”

Helpful Report

Posted 4 years ago

“Our holiday was cancelled due to Covid19, I called them and they told me they were refunding me in 28 days. And that's not happened. Now they don't respond to emails or phone and they are not giving us back our money. Total scam.”

Helpful Report

Posted 4 years ago

“Dont waste time with them or ABTA Contact your bank for a chargeback”

Helpful Report

Posted 4 years ago

“Amazing service from all the staff working behind the scenes to help every person booked. Think a few people need to remember that holiday reps etc are front line workers too. Myself and my grandmother are due to go to Egypt in September and I reached out to love holidays on numerous occasions about rescheduling until next year and each time they were amazing in responding in advising us what to do in order to prevent us having to spend more money. I’ve regretfully had family members pass away from covid19 and my grandmother is vulnerable. I made them aware of this and they’re constantly reassuring me that the minute flights come available for my date of choice next year that they will be more than happy to accommodate us. Amazing work from all the guys at love holidays, their patience and work ethic should be commended. Granted not all customers are happy with the outcome of their own situations however every company experiences issues during this time and unfortunately you can’t please everyone. Thank you loveholidays for the work you are all doing.”

Helpful Report

Posted 4 years ago

“Would highly recommend to NEVER book with them ..they made their customers that booked through them during Covid 19 lives so difficult ..they promised and promised that they would make contact closer to our holiday and never did ..and looking through the messages from hundreds even into thousands it was a common thread ..but once you admit defeat and accept the voucher though your manage you booking .presto they made contact and gave the voucher number ..go figure ..they made sure you never made contact with them as the closed pretty much any access on there website and delete any phone number that was there in the past..they used the same excuse that they were inundated with calls and were processing them with limited amount of staff lol ..but had time to update there Facebook account about booking holidays through them for next year ??? STAY WELL CLEAR OF LOVEHOLIDAYS !”

Helpful Report

Posted 4 years ago

“I requested a refund early-mid March since before Love Holidays had their own covid19 response in place thereby incurring an administrative cost to process the refund and yet I still have not received my refund that I am legally entitled to. By late March, again after contacting Love Holidays myself, I was told to wait 28 days to receive my refund and still nothing. I was due to fly out very early May and still nothing, despite them claiming they are prioritising by date of departure. No update, nothing. You just receive generic responses from the live chat with no deadlines given. This was my first and last time booking a holiday with Love Holidays. I can only hope my own, and that of many others, actual experiences deter anyone from booking with Love Holidays, or any other alias they reform under, when all this eventually blows over. How a company acts within a crisis says a lot about them and Love Holidays' total disregard for its customers is truly shocking.”

Helpful Report

Posted 4 years ago

“I requested a refund early-mid March since before Love Holidays had their own covid19 response in place thereby incurring an administrative cost to process the refund and yet I still have not received my refund that I am legally entitled to. By late March, again after contacting Love Holidays myself, I was told to wait 28 days to receive my refund and still nothing. I was due to fly out very early May and still nothing, despite them claiming they are prioritising by date of departure. No update, nothing. You just receive generic responses from the live chat with no deadlines given. This was my first and last time booking a holiday with Love Holidays. I can only hope my own, and that of many others, actual experiences deter anyone from booking with Love Holidays, or any other alias they reform under, when all this eventually blows over. How a company acts within a crisis says a lot about them and Love Holidays' total disregard for its customers is truly shocking.”

Helpful Report

Posted 4 years ago

“I cancelled a refundable rate end of March. They take 30 Euro cancellation fee , fine, but till then more than 6 weeks ago I did not receive any money back. This is regarding all my travels the WORST EXPERIENCE ever. NEVER book with this company.”

Helpful Report

Posted 4 years ago

“Customer service - The staff are great for updating you but never the update you want, so customer service on the company side complete rubbish. Price I was really Happy with. Delivery of returns and refunds - Complete and utterly useless. I requested a refund the day after i was due to fly only to be offered a re-schedule or credit note on the hotel (neither of these options was any good to me as this was not a holiday it was for my daughters wedding). I am still awaiting to hear on the flight. Lov Holidays you need to step up your game if you want customers to return to use your service or carry on doing what your doing if you wish the company to fold.”

Helpful Report

Posted 4 years ago

“Loveholidays refuses to refund 2 nights not consumed in NYC due to COVID 19. They got the cash and not the bill from the hotel: it is a shame! Next time, I will contact directly hotels to book my trips. There helpdesk is unhelpful!”

Helpful Report

Posted 4 years ago

“Heed the advice of other reviewers. Don’t ever use this company. The use of the word ‘love’ is a cheap brand trick to assume the company has your best interests at its heart. Well, reality check, it doesn’t. I echo everyone’s gripes with the appalling chat function as the only means to make contact at a time of stress. I have ‘chatted’ to a few decent people but whenever I ask probing questions I get the following script: Agent: let me transfer you through to a chat that is better able to help in your situation. Your chat is being forwarded. Please wait. You are now chatting with a new agent. The agent has disconnected from this chat session. Incredibly infuriating having waited up to an hour to just get cut off. My tale of woe began in January for a week in Crete in June with my wife as I have advanced stage 3 brain cancer, and we wanted to have a final holiday without the kids but had to cancel in February as the combination of growing coverage of Covid 19 and my chemotherapy and immunotherapy treatments made me extremely vulnerable and I thought I’m not going to end my life in a Greek hospital, so cancelled as was the advice of the government and my GP. I knew cancelling would come with a cost to me but in addition to a hefty cancellation fee of £75 (which to us is not insignificant) LH also advised it would keep the airfares too per their T&Cs which were £844 for flights, plus levy me £5 for ATOL and £14.75 for transaction costs (if this was for credit card charges – they effectively kept my cash and charged me for paying them!) and then remitted around £460 back to me then from around £1,400 I’d paid them by then, being deposit and first instalment. Chatting with them yesterday they said it was clear in the T&Cs that on cancellation you would forfeit the flight cost and any manager I spoke with would also smugly hide behind the letter of their T&Cs and kept not only a cancellation fee of £75 but also £844 for the flights. This is not customer service. In my mind that is unjust and blatant undue enrichment. I accept the hefty £75 admin fee for cancelling but to then keep x11.25 times this sum by keeping my air ticket payment is iniquitous, vastly disproportionate and is so far removed from the word “Love” as to be laughable. Today I heard via a senior BA contact that LH (I choose not to call them Love Holidays as they are a money grabbing loveless, non-compassionate, non-empathetic company) that BA have fully refunded LH the money for all the June flights that were bulk bought by LH. At this unprecedented time when there is a lot of goodness and kindness coming to the fore, I would be ashamed to be associated with LH in any regard. A Director needs to get involved and exercise some discretion here and not cause unnecessary stress to those of us with little time left who didn’t have a crystal ball when we booked our holidays. The company is an utter disgrace to the industry.”

Helpful Report

Posted 4 years ago

“Makitia on web chat was so helpful, and went out of her way to be. Tht lady deserves a rise. Helped my family. Thank you .”

Helpful Report

Posted 4 years ago

“Wouldn’t even give one star. If ever needed help with changing payment dates they were rude over the phone. Paid over 2500 for a holiday we can no longer go on due to corona and won’t give our money back. They’re even requesting almost 500 pounds now”

Helpful Report

Posted 4 years ago

“Please complain about love holidays. To the below as they jave no right to con people and offer vouchers instead of full cash refunds. Additionally, the Competition and Markets Authority (CMA) are asking consumers to report any business that they feel is acting unfairly throughout this Coronavirus outbreak and I would encourage you to visit their website and share your own experiences.”

Helpful Report

Posted 4 years ago

“I just wanted to write a review as we have received great customer service from Love Holidays. We were due to get married in July this year in Cyprus but now can’t and they have very quickly changed us to July next year. Did not charge an amendment fee and got our hotel for £119 cheaper. Was all done quickly and efficiently. Very pleased and would use them again”

Helpful Report

Posted 4 years ago

“Tried to contact 3x for a refund for an error of booking same person twice. Told me open next week call back. Allison chat advisor was extremely rude and unhelpful... think she needs customer care training. Infact they are all just disconnecting the chat.. awful service.never book again with them. I just want my money back... down right robbery!!”

Helpful Report

Posted 4 years ago

“we have used Loveholidays a few times and found them very good.This year we were looked after by Eve Reay she was very helpful and understanding went out of her way to help us When this pandemic is over will use them again.”

Helpful Report

Posted 4 years ago

“I appear to be like many others on this site, I read their FAQ's about refund and duely waited expecting I would be contacted.... Nothing! My hol date arrived... Nothing!.. Contacted them twice via on line chat, same story both times they must have script to work from, so emailed, guess what... Nothing! I should now have returned from hol, yes you've guessed it... Nothing!.... Don't they realise holding onto people's money they will loose many customers, let alone acting illegally.”

Helpful Report

Posted 4 years ago

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Returns & Refunds
Refunds Process	Difficult

loveholidays.com Reviews