Name: loveholidays.com
Rating: 1.18

“Lying bunch of toads, having endured their endless emails exhorting us to not contact them and having heard NOTHING from them despite them saying they'd contact us near to departure, and then told in their own email "Cancelling your holiday: If your airline has already cancelled your flight(s), please notify us of this by selecting the option ‘cancelled flight’ in the ‘My flight has changed’ section of Manage My Booking. We can then review your booking and action a cancellation for you. Any refund due will be credited back onto the card used at the time of booking" I did all this as instructed. Heard NOTHING from LH. Went onto online chat today, as still no word. Now Love Holidays are telling me I have to action the refunds with their airlines and it's in their t&cs. Directly contradicting their OWN EMAIL INSTRUCTIONS. Vueling say they'll refund then send an email saying effectively they won't refund but say they'll give me a voucher for another flight (think you'll find that's illegal, Vueling). Easyjet aren't even answering their customer services phones or inline chat and I can't cancel online even though they claim you can. Both advise that if you booked the holiday with a tour operator to contact the (useless) tour operator. Clearly THEY don't realise LHs terms and conditions either. Having finally managed to speak to LH after a protracted battle it appears the email info THEY SENT is rubbish, so if you've had it, they aren't honouring it. If you have a flight good luck it's down to you to attempt to get a refund on that bit, and LH won't refund anything else til the flights get refunded, its all or nothing. ATOL might say LH is protecting your trip but you'll be doing all the work for them. LH - Absolute joke. I will make damn sure I never use them again and advise as many people as i can think of to avoid them too. They take your money, lie then hide. Looks like I'm going to have to do a credit card claim as these shysters along with the airlines seem determined to keep my money. ATOL = waste of time. Thanks for ruining my wife's 40th.”

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Posted 4 years ago

“Have 2 holidays booked with them .. both cancelled due to Covid 19 - vouchers offered are no good to us when my partner is out of work because of this. WE WILL NEVER USE THEM AGAIN!! Not replying to messages or answering on live chat. As if the situation is not bad enough.Even taking payments knowing the holidays were cancelled, shocking!!!!”

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Posted 4 years ago

“They are no help! THEY Cancelled due to covid19 and now will not refund! Chats simply get disconnect. Lines are closed. Refused to raise a complaint. Refused to allow me to speak to a manager! Thanks for your support during these difficult times.”

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Posted 4 years ago

“Poor customer services when flights cancelled due to covid 19. Airlines refunded to them. Them refusing refunds to customers and offering a voucher for hotel only! Cutting people off chats and the phone. Appalling! Never again. Lost so much money with these”

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Posted 4 years ago

“Not even worthy of 1 star... join a group of disgruntled customers here... https://www.facebook.com/groups/513061022692157/ Wrongly refusing refunds!”

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Posted 4 years ago

“Not helpful one bit over the current situation. Offering vouchers for holidays that through no fault of ours that we can’t attend instead of a full refund”

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Posted 4 years ago

“Disgusting company!!! They are not helping at all ,when trying to contact them about my holiday all I got was rude and unhelpful agents that just sent me links to cancel my holiday and I would have to pay cancellation charges. Iv just lost £1400 and they still want me to give them more money 😡😡😡😡 I will never use this company again”

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Posted 4 years ago

“Shocking company, no refund when your holiday is canceled. They keep your money then refer you to abta”

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Posted 4 years ago

“All travel to European counties are restricted so I could no longer go to My Germany hotel and they told me this and then I asked for a refund and they keep enforcing a voucher on me which is the only option they’re offering people. Explaining that this is in everyone’s best interest? I have no money Due to this whole situation and as I’m no longer going I need that money to survive to pay for food Etc they’re just protecting themselves and do not care about their customers. Please never book with these in the future they may be cheaper but you stand to lose a lot of your money if something like this happens.”

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Posted 4 years ago

“Live Chat with Love Holidays this morning: Due to the Coronavirus, our holiday has obviously been cancelled. We have only been offered by them a voucher to exchange our holiday to a different date and location, NO offer of a full refund. I explained the situation we are in and would not be able to fly another time due to being early stages of pregnant and not wanting to have a later holiday with a newborn. All they could say was ABTA are offering exchange, no refund and sorry that we would not be able to take advantage of this. I simply responded with, this is not good enough and before I could finish my Live Chat conversation, the agent sent another message saying: As I have not heard from you for some time, I assume that I have helped you. I was not finished! They shut the chat down. My thoughts... absolutely rude, terrible customer service. We are not done yet. We will keep on at you until we get the refund we deserve!”

Helpful Report

Posted 4 years ago

“Live Chat with Love Holidays this morning: Due to the Coronavirus, our holiday has obviously been cancelled. We have only been offered by them a voucher to exchange our holiday to a different date and location, NO offer of a full refund. I explained the situation we are in and would not be able to fly another time due to being early stages of pregnant and not wanting to have a later holiday with a newborn. All they could say was ABTA are offering exchange, no refund and sorry that we would not be able to take advantage of this. I simply responded with, this is not good enough and before I could finish my Live Chat conversation, the agent sent another message saying: As I have not heard from you for some time, I assume that I have helped you. I was not finished! They shut the chat down. My thoughts... absolutely rude, terrible customer service. We are not done yet. We will keep on at you until we get the refund we deserve!”

Helpful Report

Posted 4 years ago

“Tried to get a refund for my holiday that was cancelled due to coronavirus. i was fobbed off every time i contacted them. They REFUSED (i have screen shots to prove this)to issue a refund saying that it is not possible and they will be reorganising my holiday . Problem with that as i told them 5 times on the last web chat was that it was my honeymoon i cant rearrange my wedding so i cannot rearrange my holiday. Reported to trading standard and ABTA as they are not following there own terms and conditions on there own website. Paragraph 10 and paragraph 14.”

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Posted 4 years ago

“any one know the address of love holidays and if its open ………. I cant get them at all, hotel closed down after 3 out of 10 days holiday, air port was closing in 24 hours and nothing from them , we followed advice from fello brits staying at hotel, got to airport and was stranded 26 hours for a flight that got us to Manchester ( not original destination ) and they demanded £750 from us to get on plane as it wasent our original one, so paid for 2 flights coming home, and got 3 days out of 10 holiday. I want my £3,679 back, even if I protest outside your offices or place you work from, please if anyone knows address put it up.”

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Posted 4 years ago

“Cancelled my hotel before I arrived without telling me to save giving the money to the hotel and now won't refund me. I've paid twice for the hotel as had no choice. Now no phone or online chat to talk to them. Avoid this company.”

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Posted 4 years ago

“I er nogle lede svindlere”

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Posted 4 years ago

“Promised to call two days before my departure. Nothing. Lines down or disconnected. Livechat link did not work. But still taking bookings on their website. Only an agent you have NO protection. Do not use.”

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Posted 4 years ago

“I must cancel my trip, becaus e the event was be cancelled. More than one week I tried to connect anyone. And the agents are not willing to give my money back”

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Posted 4 years ago

“Appalling company should have checked reviews before parting with £800 treatment exactly as other reviews Clearly set up to con people as Hotel (who advised me not to travel) received no money from Love Holidays DO NOT USE LOVE HOLIDAYS”

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Posted 4 years ago

“Whilst on holiday in Egypt the government gave notice that the airport would be shutting down. I received a text stating I should contact my airline or make my own way home. That was the extent of my contact with love holidays. No reps in resort, no follow up information, no help, no answer on the phone, no answer to my email. I get that these are unprecedented times but the people in my resort who booked with TUI were well looked after and had the correct information. In case anybody at love holidays actually cares.. yes I managed to get home, a week earlier than expected and with no help from you. Thanks an absolute bunch.”

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Posted 4 years ago

“I was due to travel to Dubai on Thursday and due to government lockdown on travel love holidays wrote to me and said to do nothing and i would receive an sms message re the cancelation ...despite several attempts to contact them again ive heard nothing ..i will be contacting my insurance company now regarding my refund.. .shocking ...they should be closed down”

Helpful Report

Posted 4 years ago

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Returns & Refunds
Refunds Process	Difficult

loveholidays.com Reviews