loveholidays.com Reviews

Name: loveholidays.com
Rating: 1.18

1.2 Rating 2,372 Reviews

4 %

of reviewers recommend loveholidays.com

Company Reviews

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1.2

Based on 2,372 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Returns & Refunds
Refunds Process	Difficult

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loveholidays.com 1 star review on 13th November 2024

225

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“1 star is too much for loveholidays. The hotel I booked is closed until August so my July holiday is cancelled. I have had nothing from Loveholidays except automated emails about their inability to take the full cost of the holiday from me. Luckily I have stopped them taking it. Surely taking money under false pretences is illegal possibly fraud or deception, I'm not a lawyer so don't know. I suggest that anyone with issues regarding them not refunding or trying to take money for a non existent holiday should contact the police just in case. I understand that some people have turned up to their holiday destination to find the hotel they booked through Loveholidays closed, disgusting!!!”

Helpful Report

Posted 4 years ago

“GO BUST YOU THIEVING BASTARDS HOW DO YOU SLEEP AT NIGHT, YOUR NOT DOING YOUR SELVES ANY FAVOURS PACK IN THE BUSINESS YOUR GOIN UNDER GOES AROUND COMES AROUND”

Helpful Report

Posted 4 years ago

“They cancelled my holiday,it was a 1435£ trip and after 40 days of waiting they have refund the amount of 6.75£(6 and 75 pounds)thieves, thieves,thieves”

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Posted 4 years ago

“As everyone has stated here, this company is a joke. Had hotel booked for July, and I cancelled in March and was told minus my deposit I would be refunded my money in 5 working days...still waiting. Have complained to CMA and gone down the action 75 route now. Customer service is non existent. Terrible how customers have been treated.”

Helpful Report

Posted 4 years ago

“Well along with a lot of other people around the country I am owed 100s of pounds for a holiday from 21st may which was cancelled..not only do they still owe me this money they did send the refund with a confirmation email then would you believe it they reversed the payment later the same day as..let me quote..it waste my place in the queue..now to my understanding we are waiting as long as we are due to being extremely busy yet someone found the time to go back on to my account and take the money back..wtf is that all about..robbing inconsiderate lying scum of the earth...I wouldn't reccomend this company to anyone..I certainly will never ever book with this shambles of a company again”

Helpful Report

Posted 4 years ago

“We were given 17 hrs notice that our holiday was cancelled. They have issued a credit note but say we cannot exchange it for a refund for 1 year. Your cannot talk to anyone on live chat, even if you could get through, as they will not discuss refunds only new bookings. Will never use again”

Helpful Report

Posted 4 years ago

“What an awful company. So unhelpful and unwilling to help their customers who are owed £1000's on PACKAGE holidays booked with them. I was due to fly 11th April, Love Holidays cancelled holiday on 27th March and today is the 3rd July snd I am still waiting for my refund. Please folks DO NOT book any holidays with this company. They are cheap for a reason!”

Helpful Report

Posted 4 years ago

“Absolutely disgusting company DO NOT USE at all !quick enough to take your money then turn phone lines off no chat available apparently busy 24/7 NOT ! Asked for cash refund and given a credit note until they have our money in six months time wtf !!! Thieving bastards !! Please do not use love holidays ever !!!!”

Helpful Report

Posted 4 years ago

“Unable to contact them at all, flights were cancelled by Ryanair in May, hotel and transfers have not been cancelled, they sent generic email but this was for holiday that THEY cancelled in September 2019, unable to get get any responses about holiday or any refund. DO NOT BOOK with this company, y”

Helpful Report

Posted 4 years ago

“Customer service is appalling as you can't speak to anyone about your holiday and no refunds given ever. Do not book with this company”

Helpful Report

Posted 4 years ago

“There phone lines are inactive live chat is a waste of space, not able to contact them. Avoid them at all costs no active customer service”

Helpful Report

Posted 4 years ago

“There phone lines are inactive live chat is a waste of space, not able to contact them. Avoid them at all costs no active customer service”

Helpful Report

Posted 4 years ago

“Lack of communication even generic emails to update you, unable to rebook, lies and deceit about amending flights at no charge to then give you a credit note, passing the book and blame to other companies even thought they are responsible as a travel agent- unable to contact at all now, refusing to refund and prices tripled on a like for like holiday next year from £2987 to £10,100 - if it doesn’t put them out of business I don’t know what will - AVOID LIKE COVID”

Helpful Report

Posted 4 years ago

“An absolute sham of a company, with completely no costumer service!! Hours spent to try to get an answer to be completely ignored days before our holidays and have been left outa pocket with no option atal only to lose out on our hard earned money”

Helpful Report

Posted 4 years ago

“This company is a travel agent. They make bookings as a travel agent. They are registered as a travel agent at companies House. The Facebook page says they are a travel agent. The ATOL certificate states travel agent. They are liable under UK law to return your money if one aspect of a multi booking is cancelled. ABTA state this the law states this. They tell you they are a booking agent so don't have to comply with that aspect of the law. They are wrong and and factually incorrect. Do not believe them do not trust them”

Helpful Report

Posted 4 years ago

“They are refusing to refund my flights with Air Malta. Spoken with air Malta and they say because of the type of ticket I had they can’t refund LH because the flights were booked through a third party but no one will tell me who it is. LH said they can’t apply for a refund with air Malta until 10 months after the ticket was issued. Air Malta cancelled all flights back in March so the eticket was never issued appalling service”

Helpful Report

Posted 4 years ago

“Customer service is shocking, well the lack of. Booked a package hotel is closed for part of our stay but still not doing anything about it! Avoid at all costs”

Helpful Report

Posted 4 years ago

“So unprofessional!! Never again will I book a “package” holiday with this company. They are a disgrace and don’t give a damn about their customers once they have seen the colour of your money and willing to take you for every last penny you have!!”

Helpful Report

Posted 4 years ago

“After booking a holiday, I was advised to pay £3000 upfront for an upgrade that the company are now refusing to give us. I was told someone would call me almost a month ago and I am still waiting. There is no contact number or email address. So disappointed.”

Helpful Report

Posted 4 years ago

“Was on hold for an hour today trying to get some answers. We were due to fly to Crete on the 26 th June. Obviously not was cancelled and now love holidays owe me four thousand pounds. Can't reach them through live chat or on the phone and when I go on to ammend my booking I m told they will send me a link so I can access this but the link is never sent AAAAGggggHhhhhhhhAaaaHh”

Helpful Report

Posted 4 years ago

loveholidays.com is rated 1.2 based on 2,372 reviews