loveholidays.com Reviews

Name: loveholidays.com
Rating: 1.18

1.2 Rating 2,368 Reviews

4 %

of reviewers recommend loveholidays.com

Company Reviews

Questions

Metrics

1.2

Based on 2,368 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Write Your review

Tell us how loveholidays.com made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

loveholidays.com 1 star review on 13th November 2024

225

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We booked a holiday through love holidays flights insurance hotel and transfers paid deposit and a payment total paid so far £688 Total cost is £1600 we had to cancel only to be told we have to sort the flights out ourselves so rang flights up only to be told they want another £368 each =£736 on top of the £1600 disgusting as my husband is ill and he did not want to do a long flight to Eygpt we wanted to change to Alicante instead. We have asked love holidays to cancel the holiday due to ill health they said we need to pay a cancellation fee of £588 We will be getting a medical certificate to prove he can not travel but love holidays said he does not meet the criteria that's required for the insurance they sold us. We are very disappointed we want people to know love holidays are a very bad company please do not book with the. You will end up with problems and have to sort yourself at a large expense.”

Helpful Report

Posted 1 year ago

“Horrible experience. Loveholidays falsely advertised the holiday I booked, which led to an argument in the hotel resulting in our stay being cut short due to being made feel uncomfortable. Loveholidays refuse to accept any responsibility and keep closing the issue without any resolution. Would never recommend or use Loveholidays again!”

Helpful Report

Posted 1 year ago

“Dear lovejolidays I had booked to travel to Barcelona on 19th September . Spent an hour the day before trying to check in get check in code and you put code in and it had timed out. Then i had to pay a hefty log in fee at Ryanair check in desk. Money i needed. When we got to the airport in Barcelona late at night 12.30 am nobody to meet us even though site said there would be . We had to wait 1hr 20 mins outside for our shuttle bus to arrive. Why do you say someone will be there to meet you the far side. After all the business with airport check in then that as well.. We reached our hotel at 1 45am and the man on reception didn't know we were to stay as had no confirmation. Love holidays did not let them knowwe were arriving. I wouldn't recommend this company to travel with . No number to contact . Email says no reply . They tell you to download app to go manage my bookings. But no place to speak to anybody. Thank you Sharon Duffy”

Helpful Report

Posted 1 year ago

“Won’t speak to you just email overcharge and ignore evidence”

Helpful Report

Posted 1 year ago

“Possibly the worse company I have ever felt with they made a mistake on my booking so tried to call them which cannot be fine until 28 days before you fly so had to resort our flights for the correct dates they only offered me a £26 refund on flight that cost me nearly £700 shocking and will never use again”

Helpful Report

Posted 1 year ago

“Left two women out in the streets of Spain after saying we had a hotel that turned out not to be a hotel at all. It’s a fraud place that charges you tax every day a deposit that they never told us about. We booked breakfast and they told us no sorry you have to pay more even though it states breakfast and we never got it. Wants us to pay to was our towels or change bedding disgusting!”

Helpful Report

Posted 1 year ago

“They take your money then when you chase them about over a flight delay they don’t want to know. That coupled with their extensive use of the worst airline ever Ryanair leaves you in no man’s land. To be fair they are selling on price so you get what you pay for cheap holiday and cheap service and cheap customer care. Stay away from them.”

loveholidays.com 1 star review on 26th September 2023

Helpful Report

Posted 1 year ago

Helpful Report

Posted 1 year ago

“They mis sold a holiday (package holidays with hotels and flights to look appealling but then have £500 transfers that take almost 3hrs .. £500 and 3hrs!... disgusting!) and refuse to engage in any sort of helpful dialogue. It was approx. 30hrs since i booked with a large deposit and they wouldnt give me any refund and instead wanted to charge me an extra £70 to cancel!! Disgusting!!! Their soul purpose is obvioudly to exploit people for profit, there is zero level of customer service from these cretins. You can't speak to anyone on the phone unless you are 4 weeks away from departure and they are basically horrific to deal with. I would advise EVERYONE to keep away from this company DO NOT USE this company for your holiday, give someone else your money. Look elsewhere for your deals, seriously. You are putting yourself in danger of losing your money. Look at the other comments. They have history of this. Horrific. Keep well away.”

Helpful Report

Posted 1 year ago

“Have double booked and straight away tried to cancel one of the holidays. Love holidays said I would be charged £11,000. I have spent hours on chat lines to no avail. Passed from pillar to post. They say ring British Airways and they say talk to Love holidays. A complete joke. Pathetic service. Don't book.”

Helpful Report

Posted 1 year ago

“We booked my times with love holidays and never had a problem in actual fact I defended the company when anyone gave out about them but recently we booked a week ago for end Oct and due to family ill heath circumstance we had to cancel a few days after first payment € 1,000 went out so we cut our losses and cancelled they proceeded to penalise us another €500 for cancelling no offer of a voucher for next holiday nothing only a money grabbing shower that need to have respect for hard working people that needed to put ther holiday on hold due to health circumstances by the time I'm finished telling the country what love holidays truly are nobody will book with them... absolute dirt company”

Helpful Report

Posted 1 year ago

“Nature apartments shithole had to move suppose to be self catering no brush to sweep up missing utensils 3 plates were chipped. Bathroom door wouldn't close manager aggressive had to move from there.”

Helpful Report

Posted 1 year ago

“Do not use this company they sit on your money for months then when arrived at destination you are in different accommodation that you paid for it is false advertising so be warned.”

Helpful Report

Posted 1 year ago

“This company is the worst holiday company I've ever dealt with. They changed my booking halfway through, cancelled my flights and no offer of refund. They're customer service is another level of denial and lies. Awful company, and by god you can tell if you search them on Companies House.”

Helpful Report

Posted 1 year ago

“i have booked a holiday with loveholidays flights have been changed cannot speak to anyone we will have missed our conecting flight nobody want to know or try to fix this i would never book this way again because when you ring the airline they tell you to get in touch with loveholidays as that is where we booked there is 3 in our party all over 70 so it is importent for us to get our flights fixed”

Helpful Report

Posted 1 year ago

“Just do not book through this company Once they have your money.....you are on your own Well apart from some S*** automated service called Samdy”

Helpful Report

Posted 1 year ago

“my first holiday with loveholidays was absolute terrible.landed at barcelona airport,followed all details on arrival letter,stating some one will meet us and take us to shuttle bus,waited 20 minutes,no one.so i spent 1 hour chasing all over the airport for advice,then i am told there is no shuttle bus,so adviced to get a taxi,170 euros,when we had to return,coach tickup would be 1,25 am ,went to reception at midnight,so we would be early,1.30 am ,no coach,asked reception if coach is coming,i am then told coach does not pick up at hotel,but up the top of a hill,and coach as gone,ring loveholiday 24 hour help line,waste of time reception had to ring for another taxi another 170 euros.we are in our seventies,my wife is disabled and uses a stroller and also suffers from epilepsy,so her getting stressed was not good the holiays was for my 75th birthday and now i am told by love holidays its all my fault,so no refund,and not even the shuttle bus money i had paid. just a bit of advice for other people,and pensioners,just be care full the worst travel agent i have used in the last forty years mr b desmond”

Helpful Report

Posted 1 year ago

“We went to Rome in July 2023. We used Loveholidays for Hotel and transfers from Rome airport to the Hotel. After waiting for 1 hour no show for the transfer. Tried to phone the number giving to us to no one answering the phone. A member of staff told us to make our own way to the hotel, by getting into the Taxi line which is over 90 Minutes wait in the 40 degrees heat. finally getting to our hotel 3 hours late. The hotel had said that many customers are let down by Loveholidays. We finally managed to speak to someone from Loveholidays who said there was an error on their part our names were not on the transfer list, even though we paid upfront. She advised us to book a Taxi when we go home to the airport and Loveholidays will refund the money spent on 2 taxis which was 100 Euros. well 2 months later we have only received the 58 pounds which we paid already and not the 100 Euros. She also said we would be compensated for all the time lost on our holiday. I will never use Loveholidays again nor will my family”

Helpful Report

Posted 1 year ago

“Customer service is rubbish, got to resort told they had no room for us, after travelling from UK to Rhodes, in the heatwave. Tried to call their 'emergency' number no one answered me, I had to book my own additional hotel in the area out of pocket and I am STILL waiting for my refund/compensation. My holiday was on 20 July 2023 and STILL nothing back! mean while interest is building. They claim they have 28 days to resolve it but its been 40 days now! Its just unacceptable! Will NEVER use them again. Will fight until I get ALL my money back.”

Helpful Report

Posted 1 year ago

“Booked our transfers from the airport with then. They supplied the pick up company the wrong times. The pick up company won't help as we didn't book it. Love holidays say its our fault as we should check the flight times then if they change tell love holidays??? Eh??? So we fly out tomorrow. They have our money, they didn't tell the taxi company the correct times, said we should have checked the times then told them of any updates??? And its our problem and can't assist then terminated the chat . The absolute worst customer service encountered..”

Helpful Report

Posted 1 year ago

loveholidays.com is rated 1.2 based on 2,368 reviews