loveholidays.com Reviews

Name: loveholidays.com
Rating: 1.18

1.2 Rating 2,373 Reviews

4 %

of reviewers recommend loveholidays.com

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1.2

Based on 2,373 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Returns & Refunds
Refunds Process	Difficult

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loveholidays.com 1 star review on 13th November 2024

225

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Just got back from a trip to Marrakech, booked through love holiday. All went well until time to leave our hotel. The transfer didn't turn up, even though we had booked it for a specific time the day before, as asked to. Our hotel rang them and they said they would be there by 4pm and didn't turn up, then again they were phoned and we were told 4.30pm. Still waiting till 4.50, then had to get an expensive taxi to airport. To top it, my companion was feeling extremely unwell. So this added to our stress of getting to airport on time. I have booked a holiday through them twice before and all went as planned. Having read the recent reviews on here, looks like we had a better experience than lots of others, except for the inconvenience of our homeward bound transfer not arriving.”

Helpful Report

Posted 4 years ago

“I entered my details, got my price, read through the details and was happy with everything, then on the last page the price went up by 300. Closed it down and tried again and the price was low again until i got to the payment page. Very misleading. Consumer affairs needs to know about this !”

Helpful Report

Posted 4 years ago

“DO NOT AS THEY ARE A SCAM WE PADY FOR HOLIDAY AND WE HAT TO CANCEL IT AND THEY ARE STILL TAKING MONEYS OUT OF MY BANK WHEN RING UP TOLD NOT THER FAULT DO NOT USE”

Helpful Report

Posted 4 years ago

“They are fine until you need anything beyond booking. Customer service is appalling. They refuse to help me after me calling and leaving messages on their site. Honestly worst customer service I've ever come across.”

Helpful Report

Posted 4 years ago

“We were due to fly to Tenerife on Sunday but the flight was cancelled due to the storm, I contacted Love holidays (eventually) using Livechat and was told to contact the hotel in Tenerife myself, they weren’t interested as the booking was made by love holiday. As the next available flight won’t be until Friday we have had to cancel, we again rang the hotel with same result and they told us they had not received the £1600 we paid LH. Eventually after two days spent hanging on the phone and trying to get through on livechat we have been issued with a cancellation invoice and Loveholidays have retained the whole payment, and we now need to make an insurance claim.”

Helpful Report

Posted 4 years ago

“Avoid at all costs. I have a holiday booked and have been informed by Ryannair that the flight has changed to a whole day later. I have followed loveholidays procedure and logged this on Manage My Booking. It is impossible to contact them over the phone. Have held various times and up to 40 minutes and had to give up. I have since received a call but it was marked Denmark so I thought it was a scammer and didn't pick up. The lady said she needed to discuss an alternative flight and could I call her back but left no number. I reluctantly tried the Denmark number only to be greeted by a Danish automated line ending with being stuck on hold with the same music as the UK line. My messages on the Manage Booking are not being responded to at all. I am extremely worried about the hefty deposit I paid. This is the first time I've used loveholidays and I'm full of regret”

Helpful Report

Posted 4 years ago

“I need to amend my booking i have been trying to get this done for 5 weeks now! i have 2 weeks left till i fly out and they will still not get back to me with confirmation! customer service is terrible, do not be fooled by this company, initial booking maybe easy but after that you will be stuck on your own and out of pocket.”

Helpful Report

Posted 4 years ago

“SCAMMERS. I booked a weekend I paris and the sales rep booked the wrong hotel so we now have to pay a taxi to get to a hotel 3 hrs from the airport. When we tried contacting them, the live chat was never available and the only person you can contact on the phone is the reps for making bookings. When they did put me through to customer service it either rang out or they hang up on me. WORST COMPANY EVER”

Helpful Report

Posted 4 years ago

“We booked a weekend in paris and told the lady we wanted to go to campanile hotel near Eiffel Tower. However she booked us at a hotel and told us it was 30 mins from the airport. When we went to look for a taxi to the hotel from the airport, we noticed the hotel was 3 hours away. We tried to contact them to amend however there was no one available for the live chat for 2 days. We also tried to call on Monday but have just been waiting. To find out that the hotel is non-refundable so we had to spend additional money for a new hotel. Waste of money”

Helpful Report

Posted 4 years ago

“Love Holidays are scammers avoid at all costs, their customer service is appalling they advertise and book hotel rooms that don't exist. DO NOT USE LOVE HOLIDAYS”

Helpful Report

Posted 4 years ago

“absolutely disgrace of a company I cancelled last minute due to medical reasons and they will not issue a cancelation invoice so I can claim back via my travel insurance .nobody ever answers the phone and the online chat is a waste of time . I will never use this company again and would give no stars if I could”

Helpful Report

Posted 4 years ago

“Misleading pricing "Now £73pn Secure today for £10" You'd be forgiven for thinking that you can secure a hotel room at the above price for a tenner. You'd be wrong! In fact - click on the pricing tab and the headline front page quote is actually for a non refundable pay in advance option. Misleading and not acceptable.”

Helpful Report

Posted 4 years ago

“Booked year in advance. Now we contacted the hotel to ask for transport and we were told there are no rooms for us. For 3 families. Is impossible to contact Loveholidays. They don't answer messages and there is only answering machine when calling”

Helpful Report

Posted 4 years ago

“Booked and paid for a holiday. With less than two weeks before travelling we received an email saying they had cancelled and refunded us. We could rebook our holiday (so availability wasn't a problem) for an additional £1,000!! Apparently the price of the flights had gone up!! Nobody even had the courtesy to call us, just emailed! Booked for many years with Love Holidays but never again. Thanks to them, we are no longer going away as because we want to travel within the next couple of weeks, prices on all websites have now gone up dramatically!”

Helpful Report

Posted 4 years ago

“Booked online best price, web site timed me out within 6 mins taken credit card details, took me back to booking page, price had gone £300 Tel customer service to find out booking gone through for hotel and transfer and flight pending for 72 hours no confirmation on price until 72 hours because flight outsourced so first priced I booked the holiday wasn't guaranteed they changed the price to what they want Upto 72 hours Decided to cancel within hour of booking held for 56mins for cancellation dept”

Helpful Report

Posted 4 years ago

“Wish I could give these 0 stars but the least is 1, even though you dont even get a 1 star service from them. We paid £600 extra to upgrade to a Master Suite, they took our money but when they sent the confirmation it said Junior Suite, so 20 hours of phone calls later and probably 50 emails and messages they are still adamant that we have booked a Junior Suite even though it states that we paid a Master Suite price!! They are literally robbing people of their time and money and getting away with it because it's your word against theirs and they are very difficult to get hold of!! As previously frequent customers of Love holidays we will never ever book with this firm again!! A complete joke of a company.”

Helpful Report

Posted 4 years ago

“We booked our hotel for skiing in Bulgaria almost a year in advance. Now we called hotel to find out about the transport from the airport and they said they don’t have a place for us? We are 3 families, 2 weeks before we supposed to go and we have no place to go. LoveHoliday doesn’t answer our emails.”

Helpful Report

Posted 4 years ago

“You have been warned!!!!! DO NOT USE THIS COMPANY!!! Very easy to make a booking but impossible to cancel. I have used them before and things have gone ok but if you have any issues they do nothing to help or resolve. I WILL NEVER USE THEM AGAIN!!!! Customer Service non existent. Due to my husbands hospitalisation we could not go on holiday. Impossible to contact anyone. They state that you have to go on their website and cancel via “Manage my booking”. However, when you go into the site it doesn’t allow you to cancel. I tried to send them a message. Eventually they replied advising they would send me confirmation to claim on my insurance. I haven’t received the info I need. Unable to contact them via the phone - too long waiting time. They won’t deal with you without a cancellation ref number but how can you get a ref number if you can’t cancel. I tried their web chat but they cancelled the chat within a minute. Despite it being advertised as a “live chat” I tried again and they said they will get back to me within 72 hours. Useless and stressful!!!!”

Helpful Report

Posted 4 years ago

“Had a 35hr flight delay, when I finally got through to customer service I got told as they are agents booking the flight for us they were not responsible for anything.The ATOL certificate went for nothing”

Helpful Report

Posted 4 years ago

“Had a 35hr flight delay,although I had ATOL certificate they said as they are only agents making booking for us there was nothing they can do.Cant get through to customer service again and no answer to messages.”

Helpful Report

Posted 4 years ago

loveholidays.com is rated 1.2 based on 2,373 reviews