Lowes Reviews

Name: Lowes
Rating: 1.57

1.6 Rating 778 Reviews

12 %

of reviewers recommend Lowes

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Metrics

1.6

Based on 778 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 35%
Accurate And Undamaged Orders	Greater than 52%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Kathleen Wilson

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Anonymous // 01/01/2019

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“I purchased a 3000 dollar craftsmen lawnmower. Only put 35 hours of on it and the throttle broke, battery has to be jumped every time used, belt came off twice and two tires have gone flat. I called to return it and Lowes only allows returns for 30 days. Ridiculous! There should be an exception for such an expensive LEMON!”

Helpful Report

Posted 1 year ago

“Delivery process is extremely poor! Bought a stove in September 2023. Delivery date is February 6, 2024. Ridiculous amount of time to get stove delivered. May cancel and go with Home Depot. Not going to pay for a stove I don’t even have.”

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Posted 1 year ago

“We went to lowes to buy a granite countertop. Rep told us pay $600 for a deposit and the remainder due upon completion of work. Just now informed that policy has changed. Obvious rep didn't get the training. Now we have to pay remainder of balance before any work will be done. If we don't like we can go elsewhere but they keep our deposit. We would have never agreed to paying 100% of a construction project before any work is done. That is very foolish. But looks like we have no choice now. Don't do business with lowes for installations. Paying up front for labor will get you burned often.”

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Posted 1 year ago

“The fridgidair refrigerator is total junk. damaged in transport, the doors are not installed right. there is a 1/4 inch gap at the top and 3/4 at the bottom. No adjustment for the vertical alignment. lowes helped me load it and damaged the bottom in the process. there was no way to tell what the condition was because it was boxed. its made in Mexico and was clearly put together by idiots.”

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Posted 1 year ago

“I am posting this review here and hope that Lowes Corporate will see this and complement their employees. My husband and I went to Lowes at Waynesville, NC recently and we were so happy that Briona helps us at the credit card self-check out. She was very friendly and pleasant. We asked if she can help us checking out as we have applied for the Lowes credit card and have not yet received it. I showed her the email I have received and she said no problem and she proceed to help us checking out. When came to the final totaling our whole cart we were expecting to receive 5% discount but the self-check register will not provide such an option. She went to the supervisor Ethan and was scanned in a store bar code which allow us the discount. Ethan said today was Briona first day and I thought her performance was outstanding and she was wonderful. Following week, we were at Lowes again. Checking out a full cart of things we need at the credit card self-check out again. Here comes Briona, she recognized us and proceed to help us checking out. We were so please we have her in helping us at the checkout stand. We were so delighted and wished that each time we shop at this branch of Lowes, we will see her. We find her, an awesome, cheerful and helpful employee. She is a champion !!! a key asset to Lowes. We were unable to do the survey at www.lowes.com/survey as the receipt seem to have a missing digit that did not print from the id #. We are so disappointed and an employee review/feedback is not able to share due to the monthly winner drawing! and Lowes website does not provide an freeform feedback to compliment an employee in the “Contact US” section like majority of the company website!!!”

Helpful Report

Posted 1 year ago

“It’s so disappointing to go in to Lowe’s in September and see all the Christmas decorations out and not much of Halloween. Don’t shove Christmas down our throats when Halloween isn’t even here.”

Helpful Report

Posted 1 year ago

“I purchased a washer and dryer in the store for deliver on Wednesday. I was told the delivery time was from 8am to 8pm and there would be a 4 hour delivery window. I said that was great but I was not available from 11:30-12:30 or after 5pm. On Monday I called and was told that I had to wait for the delivery window before making any specific request. On Tuesday I received my window from 11:30-3:30pm. I called again and was told I needed to make any specific request 24 hours in advance' which I tried to do. After being on hold for 62 minutes I was told by a very rude associate that special requests cannot be made and I had to be available for 12 hours until my delivery time was given and they would not make special arrangements for me. On Wednesday at 10:55am I received the text that they would be at my house at 11:30am. I called to speak with the gstore delivery supervisor but she was unavailable so I was transfered to delivery. I was told by a really rude make associate that if I was not there at 11:30am the delivery would be cancelled and I would have to pay for redelivery. I explained if my appliances wre not delivered today I would cancel my order. His response was I don't care if you cancel your order but your delivery will be there at 11:30am. After my appointment I went to Lowes and spoke with the delivery supervisor. I was told this 3rd party delivery company *ucked and they had no control as it was a corporate decision and she could do nothing about the delivery. This HORRIFIC delivery company is affecting Lowes rating. Lowes corporate does not care about the customer. I have never received such horrible delivery service by Sears or Home Depot. I will take my money somewhere else.”

Helpful Report

Posted 1 year ago

“Because a chainsaw chain and blade kit was not put on its hanger securely he went to look at a chainsaw the kit came flying off the hanger hitting him in the eye and face, his eye and face are really hurting him tonight.”

Helpful Report

Posted 1 year ago

“I have been a long-standing customer of Lowe's for over 21 years and up until this time, I really haven't had any serious issues. I purchased an electric dryer on 9/3/2023 (Sunday). I told the salesperson that I needed to have the old dryer hauled away and did indicate that I had a gas dryer. They said they didn't "fool" with gas dryers and that I had to have it disconnected. I could not have the gas dryer disconnected by a licensed gas plumber until September 5th (costing me $84.00 to have this done and which took all of 2 minutes to do) because of the 4th being Labor Day. Lowe's delivered the dryer anyway on the 4th. This was a third-party delivery service that Lowe's uses now instead of in-house, which is good for them, but sucks for the customer. Dropped the dryer off, but not before tearing my storm door off the hinges and damaging wood even after I told them specifically that the storm door could open so far, but they "stretched" it breaking the wood and pulling the closers out of the wood. Foolish me, which I will never ever do in the future, had signed a liability waiver thus letting them off the hook to pay for the damage. They also were never told about the possibility of having to pick up an old dryer. I then scheduled Lowe's third-party to come out and hook up the dryer, the scheduled time was between 4:30 and 8:30 in the evening. No one ever showed, nor did they call. When I called the next day, all they said was the truck broke down and didn't seem to care that I was upset because no call was made nor was a text sent to my phone. Waited all those hours for nothing!! Finally, one week later, they came to hook it up. Such a nightmare with just purchasing a dryer - I talked to all kinds of people about issues; never getting back to me; just passing on my complaints. BTW, my sister and I moved the old gas dryer outside my house by ourselves. I would hope that Lowe's would be more accommodating to customers who have been with them for years and who have a good credit standing with them. I never missed a payment and always paid off before the due date. I guess it just doesn't matter. I know that I will never, ever again purchase anything from Lowe's since they don't really seem to care about their customers. I truly learned my lesson!!”

Helpful Report

Posted 1 year ago

“Place an online order for a washing machine for a disabled veteran and we never got the machine. I finally requested a refund. I will never shop at Lowe’s again.”

Helpful Report

Posted 1 year ago

“I purchased a fridge and had it delivered. One of the shelves was broken so i called for a repair. The delivery service said they had to pickup the fridge and I had to purchase another one . The problem is now I have no fridge for my food for 4 days while they process the paperwork between the 3rd party delivery service and Lowes. The 4rd party delivery service does not give any paperwork or have you sign any paperwork when delivering or picking up. I asked for a refund and went to another store that does not use a 3rd party delivery service. I am still waiting on refund. This is terrible service.”

Helpful Report

Posted 1 year ago

“I like this lowes location, and the workers are friendly, I absolutely do not do well on Lowes Website. Maybe Its me, but it hasn't been very user friendly.”

Helpful Report

Posted 1 year ago

“By exhibiting true customer service through a manager (Francine Howard )when I was dealing with a sultry employee. She stepped right up and did the right thing even as the other employee was, not only, disrespecting her but being rude to me. The restraint I saw in Ms. Howard was a breath of fresh air in todays world. Perhaps I should suggest someone rush out right now to get a sweater to place around her shoulders so she never misses a day of work. She is a trues gemstone for your company. Keep Her!!!!!”

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Posted 1 year ago

“WAY TOO EXPENSIVE!!! $60 FOR A $35 WALL FAN. I GOT 2 BEDROOMS OF HIGH QUALITY CARPET AND PADDING SOMEWHERE ELSE FOR THE COST OF 1 BEDROOM WITH NO PADDING AT LOWES!!! PRICES ARE SKY HIGH AND EVERY TIME I VISIT THERE ARE FEWER AND FEWER EMPLOYEES TO HELP CUSTOMERS!! FRICK LOWES!!! I REGRET DUMPING $8,000 OF MY HARD EARNED AT MINIMUM WAGE MONEY IN THERE OVER THE LAST 3 YEARS REMODELING MY HOME. HEY LOWES!!! I STILL HAVE STUFF TO BUY TO COMPLETE MY HOME!!! GUESS WHAT!!! YOU WON'T SEE ANY OF MY MONEY AGAIN FOR A LONG TIME!!! AWFUL!!”

Helpful Report

Posted 1 year ago

“Lowes return policy. I purchased an item from Lowes Towson, MD (Taylor Ave) and needed to return it. After getting to the store I realized that I did not have the receipt. Since I had forgotten the receipt the cashier asked for a credit card. I informed her that I did not have it. They attempted to look it by phone number with no luck. I was then told that it was nothing she could do. I informed her that I entered my phone number in the self check out. I then ask to speak to a manager, that never showed. I decided to leave and go home to retrive the receipt and come back the following day. After have a conversation with one of the manager, I was told that the self check do not work sometimes. However, they are working on getting new systems. I have been a loyal customer of Lowes and had other occansions where the customer service at this location was horrible.”

Helpful Report

Posted 1 year ago

“I was a part time associate at a Lowe's store in Dallas from 4/2019 until 9/2023. I was abruptly fired and to date no reason has been provided by Lowe's corporate office or the store manager who terminated me as to why. I submitted a few complaints to corporate due to the mistreatment of a manager and supervisor and the store manager Woody told me that my complaint against the supervisor had closed and the end result was termination and that was all the information he had and I needed to call corporate to get more information. I called corporate on 9/14 and the only thing the rep said was I violated a lowe's policy but there was no information regarding what policy. I filed a discrimination charge with the EEOC due to a then store manager removing me from the schedule when I returned from medical leave because I called corporate on her for not accommodating my restrictions on my dr's note, as retaliation she removed me from the schedule for almost a month. She said she had to cut hours but she gave hours to people to work in my department who was not assigned to my department and gave me no hours. Clear retaliation. Lowe's was sent this charge from the EEOC and a couple days later, I was terminated. Looks like another retaliation by lowe's. Lowe's has what they call an "open door" policy but in this case it seems that my bringing issues to them that needs correcting, resulted in my termination. They also have an announcement that plays repeatedly throughout the day that says "Lowe's care about the safety of our customers and associates" but if that were true, they would put armed security in each of its stores that has high theft, aggressive customers and high risk areas. The associates are consistently verbally attacked and have their lives in danger daily and it would be nice if Lowe's would own that statement and actually show that they care about their customers and associates. Lowe's how do you care about associates but terminate with no reason and when it looks like retaliation. Since being at this job I have endured sexual harassment, racism and other issues. All documented and sent to Lowe's but the culture of the behavior is not changing. Lowe's it is time for you to be called to the carpet regarding the behavior of some of your leaders.”

Helpful Report

Posted 1 year ago

“In Amherst or E. Amherst, NY, the Customer Service employees are rude and hide behind walls they have put up. We lived in Tennessee for a number of years and never saw such ignorance at a Lowe's store.”

Helpful Report

Posted 1 year ago

“I've generally been satisfied over the years, generally have best prices. A replacement patio slider door came with defects, ordered replacement but just not happening. Started this a year ago, still not complete. Ironically a friend of mine ordered same thing a couple weeks ago and it was complete in less than a week. Go figure. I'll probably make do with the defects, it slides and locks. Needs some trim for looks. Will do the job.”

Helpful Report

Posted 1 year ago

“I am a long time customer, spending tens of thousands of dollars at Lowes in the past but getting no help with my present situation. We purchased 2,300 sqft of LVP flooring in 2021 and within 12 months it was falling apart, splintering. In Nov 2022 I went back to the local Lowes (Fultondale, AL) and was told they do not help with warranty claims. So, I contacted the manufacturer (Shaw), sending pictures, dates of purchase, etc. I called at least 5 times and spoke to different people each time who promised to do something (get an adjuster out, make it priority, etc) but after the phone call was over they ghosted me. Finally, a couple months ago, Shaw said they needed a form from the local Lowes store. I would have been saved all this had Lowes helped me back in Nov 2022. Shaw emailed the manager over the local flooring department, asking for the necessary form and copied me in the email. He never replied. I have emailed him 3 more times, been back in the store to talk to 2 employees, made several phone calls (when I was told that manager was actually in the store!), left messages for him, but he has never come to the phone, or come to the service desk to meet me, or ever returned my calls. *** Our flooring is a trip hazard as it is splintering so badly. But Shaw wants to send an adjuster to view it so we have still not taken it up. But I need to take it up now before someone gets hurt!”

Lowes 1 star review on 14th September 2023

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Posted 1 year ago

“My sister purchased a washer and dryer.. Carlos the sales associate at Lowe's in Seneca was amazing .. the problem was with the delivery and set up. I had to explain to them 3 times where they went and the other one was to be hauled off. They set them up and left ... didn't even check for washer leaks or to make sure the dryer worked properly. I had to turn on the water for washer , keeping fingers crossed no leaks.. they did not even take the cover off the exhaust for the dryer , just put the dryer vent over exhaust cover and left. and somehow they managed to warp the bottom of the dryer door We couldn't figure out why it was heating and not drying, that is until I the baby sister pulled out dryer took off vent and had to take cover off then put everything back. Lowes PLEASE DO BETTER with your delivery and set up people.”

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Posted 1 year ago

Lowes is rated 1.6 based on 778 reviews