Lowes Reviews

Name: Lowes
Rating: 1.56

1.6 Rating 675 Reviews

12 %

of reviewers recommend Lowes

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Metrics

1.6

Based on 675 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

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“By now you are aware of the video going around of a employee liking Harris in your store and saying he would shoot Trump in your store if he was there. Shame! Not fit to wear the red white blue vest. I worked for you and love every moment I spend with this family. America family. Fire him!!! Embarrassing!!!”

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Posted 4 months ago

“1. Lowe’s double charged me on bathroom vanities purchase. The excuse: To insure I had the funds available in my bank account. Ridiculous!!It was a debit card & of course the funds were there!! It took Lowe’s 4 days to take off the double charge. 2. Lowe’s delivery tracker online & what the freight carrier shows (reality!) never matched. First vanity appeared at my house 10 days early & without warning. Second vanity: I had to personally track since Lowe’s was if no assistance. Lowe’s only finally tracked after I had to hunt down the ph # for the freight carrier. 3. The online “Customer Care” + every Lowe’s employee couldn’t or wouldn’t help with any of these issues. I just got excuses & no empathy. 4. Both boxes arrived with dings & dents. When opened, I realized just how poor the workmanship was even though the vanities were over $3000!!! 5. Last, your final response to my reviews, complaints, purchase & delivery problems was just to offer me a $15.00 coupon. How unbelievably condescending & insulting of Lowe’s!! Lowe’s has lost all my future business. I know this means nothing to you, but you SHOULD care. Lowe’s is running a distant 2nd place to Home Depot. Lowe’s will go the way of the Dodo, just like Sears & KMart.”

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Posted 4 months ago

“If I could give 0 stars I would. It took over 3 months and five dishwashers before Lowe's finally delivered one that I actually ordered and worked, and to add unbelievable insult to my injury, after spending over 20 hours trying to get a working dishwasher, they FAILED AND NOW REFUSE TO REFUND MY MONEY FOR THE DEFECTIVE DISHWASHERS I had to return. It was the worst customer service I have ever experienced. The incompetence was and continues to be so extreme I think they are doing this on purpose hoping I will just give up. I have been fighting this for over a year!!!! No one disputes that I have paid for three dishwashers and only have one. Everyone I spoke to said they would fix it, but it the end, Lowe's literally refused to refund my money. At this point, even if I manage to get my money back I will still be damaged due of the time I have put into this. Further, the feeling of complete powerlessness ENRAGES me. What a terrible corporation. Now I have to wait another 60 days to get a response from my Lowe's credit card. If that does not work, I will have to file a lawsuit -- just to get my money back. THIS HAS BEEN THE WORST RETAIL EXPERIENCE OF MY LIFE. This is so wrong and I am so angry. No one should have to go through this. It is treatment lie this and unfair practices like these that make people go "postal". I am a middle aged women and I have been screwed over by Lowe's so many times I cannot contain my rage. It is ridiculous. The store manager was so incompetent that even when I pointed out the three charges she still couldn't now comprehend the math and told me to dispute it with my credit card. And when that call was over, corporate call me and said that even though they understood, there was nothing more they could do for me -- even though I had still paid for three dishwashers and only had possession of one!!!!!!!! This is corporate greed on full display and if they are banking on me giving up, they bet on the wrong middle aged woman. Do yourself a favor and buy your appliances somewhere else. Lowes seems to go out of their way to screw over their customers. I wonder how many other people have had a similar experience. I would not be surprised at all if the number is high because this feels VERY INTENTIONAL! WORST COMPANY EVER!!!!!!!!!!!!”

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Posted 4 months ago

“I bought a craftsman 3100 psi pressure 32 days ago used it 3 times today it wouldn’t start . So took it back to lowes of clarksburg wv . The lady told me it only had 48 hrs to return it . Told me to contact craftsman. So i did the lady at craftsman told me that lowes should exchange it . But lowes said no they will send it out for service . I need the pressure washer today . Not when they decide to send it out and be going for a month . Ill never shop at lowes again .”

Helpful Report

Posted 5 months ago

“Their warranty on their GE washing machines aren’t worth the money I paid for it. I had a 3 year extended warranty and after 2 years I can’t seem to get anyone to fix my washing machine.”

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Posted 5 months ago

“So I purchased a dishwasher from lowes they have shady rebate policy. #1 they make it impossible to actually get a rebate so buyer beware. I will not purchase another large item there ever. And possibly never give them my business unless I’m pushed because Home Depot or best by does not carry it.”

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Posted 5 months ago

“I ordered a refrigerator and it was to be delivered the next day. When the delivery crew arrived, the unloaded the refrigerator on it's side! That is the wrong way to handle a refrigerator, it can ruin the compressor) They brought the refrigerator inside and immediately connected it to electricity and turned it on. Now I have. refrigerator that I am uncertain of its longevity or reliability. I am going to contact Lowes and let them know I do not approve of their delivery!”

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Posted 5 months ago

“Hello, on the 12th I had a problem getting warranty service on a covered product purchased from Lowes, The warranty company directed me to customer service at the Lowes on Western Blvd, in Jacksonville NC. I then proceeded to the store with my receipt and spoke with BRANDI in customer service, She went out of her way to get with the Lowes warranty department on the phone and get the issue resolved. ( they were stating they could not find my warranty) I as well as Brandi found it odd that I was directed to the store, regardless she got the issue squared away. Thanks Brandi for all you do and Thanks for getting my issue resolved, I have since purchased a new over the range Microwave, Your professionalism and diligence was greatly appreciated and were an outstanding example of what customer service is. Thanks again Brandi, JOB WELL DONE”

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Posted 5 months ago

“The Lowe’s representative to purchase and install the water heater was very nice in the beginning. Once payment was made, I couldn’t reach him at all! He would never return my calls. I finally got a hold of him by using someone else’s telephone to which he responded! I’m missing the manual and warranty papers. I finally called the manufacture and was told that I had to download 40 pages!. I don’t have enough ink or paperwork. I went to Lowe’s to complain but they told me they had nothing to do with the purchase etc. the unit was sold to me by a third party and they were responsible for everything. I thought I had bought it from Lowe’s!!!! I used a Lowe’s credit card to pay for it! This is absurd! Don’t buy from Lowe’s, you’re not really buying from them! So now I’m putting a stop payment on the card”

Helpful Report

Posted 5 months ago

“Quoted a roof because of a good Lowes experience by our neighbor. This WAS NOT our experience. First and foremost, Lowes sent a contractor to quote. We signed on LOWES website but found out that all warranty was the responsibility of the contractor. This included both materials and workmanship. Workmanship was substandard as well. Navigating Lowes Corporate was not a pleasant experience. In the end, we were told "this is how it is" - AFTER the work was done. Bottom line - if you need a roof, get a LOCAL roofing contractor. I have not entered a Lowes store in over one year and was a loyal customer for the last 30 years. My late father was a loyal general contractor who introduced me to Lowes. If he were around, he would not believe my experience.”

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Posted 5 months ago

“Lowes lost a customer today. Sorry to see many new self-check out lanes installed since our last visit. One lane was left for cashier transactions, which is the one we wanted to use because we had questions. That lane was closed. The self-checkout lanes were backed up because of customer issues. We left the store without making any purchases. It wasn't worth the waste of time to wait for assistance. In the future we will shop anywhere but Lowes, even if we have to pay a little more for better customer service.”

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Posted 5 months ago

“Ordered a dishwasher. First time they brought the wrong one. Second and third time they said we had already received it and could not get their info straight. Fourth time they said they could not install because the fitting was plastic not metal even though they must have seen this the first time. Worst experience ever. Do not use the Monroe Wa Lowe’s.”

Helpful Report

Posted 5 months ago

“I bought a water heater, suppoesedly, from Lowe’s! Their , third party installer was very nice. I had it installed, several days later, after my first appointment fell through with them. The installer was nice and pleasant and supposedly did a good job. However, I was never given the manual or warranty papers!!! I’ve been calling Shannon, who took care of me in the beginning for payment and scheduling. Now that the unit was installed and payment was made, he never, never, never pick up my calls!!! I cslled him via another telephone number in which he answered! This was a week age. I still haven’t got the paperwork and again he does not answer my call! This is lousy customer service. I would never, never, never order an appliance or unit from Lowe’s. The other problem is that the installer also services Home Depot, so I guess I won’t be using them either!!! Beware when purchasing from Lowe’s. I went to Lowe’s to complain, but they just ignored me and told me they have nothing to do with third party!”

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Posted 5 months ago

“Bought a Media Freezer, Lowe's delivered it and installed it. I have my own temperature monitor and the temperature goes from -2 to 30+ F (2-3 times a day). Alarms go off, etc. Have another temperature monitor reading same. Notified Lowes, they said they would send someone out to fix or to see if it needs replacing. Set a time to be home (they give an 8 hour window). He came out, said it needs replacing. I call Lowe's back and now they said I need to call Media, set up another time for them to come out and evaluate and then if they say its broken, then they can start a replacement process. Why they didn't send someone who could do something the first time is beyond frustrating and unprofessional . I will have to set up another time to be home, etc. In the meantime, the broken appliance they sold will be not working for another week. Will be over two weeks or longer to get this resolved. Do Not buy any appliance, etc through Lowe's”

Helpful Report

Posted 5 months ago

“went in to get a shower door, a sale man helped us find the correct box and that's when it all went to hell, right away the sales man asked my wife if she had a lowes CC she said yes, they said if you get another one we can get 20 %off for the day, my wife said ok and we will also take a stove and DW her us and another DW for my kid, the salesman wanted my wife to apply for a business even though she does not have a business so I ended applying, I asked for 5K credit and received 9k, ok its done its done, we them get handed off to another salesman upon ringing us up we are told that our 20% off for the day is for no more then $100 ok they lied but its done its done, Rodrigo was ringing us up but decided to go help another customer and returned to us after 30 minutes only after I found him, every one apologize only after i saw that I will be writing a review,”

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Posted 5 months ago

“don’t buy from them! I know better but it was my only option at the time. The fridge arrived without the cover for the water dispenser, rending it unusable. Spoke with two “customer service” reps both of which told me the part is unavailable and I would have to return the fridge. Who wants to go through that pain again!! Also for delivery they only give you a 12 hour window which means you have to stay home from work or cancel your appointments. I can actually buy the part from a mail order vendor.”

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Posted 5 months ago

“Customer Service was useless when I tried to cancel an order that was being delayed for delivery. Lowes still shipped the product and when I told them no was available to receive it, they basically said too bad. Then I was lied to by representatives over 3 days of calls, that they would pick it up once I got a shipping label ready. Now I am told it is my responsibility to take the package back. Well it is sitting outside in the elements now and it will be weeks before I am able to get it. Representative basically said too bad and my problem to deal with even though other reps had told me they would pick up. USE THIS REVIEW AS A WARNING WHEN DEALING WITH LOWES !!!”

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Posted 5 months ago

“i bought a craftsman 42 inch mower riding mower T110 , 3 Years ago . in the first year I started having trouble with it going into gear , there was only a1 yr warranty on it . had it fixed .from the time I bought the mower until now i have put 2 drive belts on it .now ,the transmission has gone out in it . a new transmission will cost around $ 500 .I cannot afford this . This is nothing but ridiculous !!! A mower should last more than 3 yrs .I bought this at Lowes in Lake City ,Fl. NEVER AGAIN !!! Very Disappointed and upset !!! Craftsman used to good mowers , definitley not anymore !!!!!”

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Posted 5 months ago

“Lowes Waco Texas is to be AVOIDED until they have some leadership. A Mgr blew off my waiting 12 hours for a PROMISED DELIVERY, not interested in helping me resolve so I canceled and am doing business at HDepot. A shame since this store generally has very helpful employees. Management is leading them down the toilet when a simple fix for my being stood up was never offered. They do NOT care about their customers, Mgr at least doesn't.”

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Posted 5 months ago

“Tool was advertised for 99 drove 100 +miles to get there and they tried to sell it for 135 showed them the add and was told dont know what to tell you called corporate and they blamed Google what a waste of time I believe that would be false advertisement according to the worker they do it all the time”

Helpful Report

Posted 5 months ago

Lowes is rated 1.6 based on 675 reviews