Lowes Reviews

Name: Lowes
Rating: 1.57

1.6 Rating 678 Reviews

13 %

of reviewers recommend Lowes

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Metrics

1.6

Based on 678 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

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“Eight months since we made our initial "measurement" payment, and our blinds still haven't been installed. Everything that could go wrong did go wrong; and yet Lowe's continues to disavow any responsibility ... it's always the fault of their third-party "partners" (independent contractors) By the way, Lowe's management needs to tell their independent contractors (delivery drivers) not to let themselves into customers' residences (garages) without the knowledge of & permission from the property owner. Eight months and our blinds are stiil in the box (although we paid in-full about FIVE months ago.”

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Posted 2 years ago

“Customer service for extended warranty is the worst!”

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Posted 2 years ago

“Signed contract and paid for replacement roof June 29,2022, Roofing contractor calls middle of August, states my roof is scheduled for Sept 4, 2022. Roof contractor calls first Sept, they have had weather delays my roof will be replaced after Sept 13.2022, they will call with confirmed date. No call, their mailbox is full. Call Matt Haag Lowes rep his mailbox is full. Email Matt no response. Call the Ruckersville Lowes contract sales, they forward my call, supposedly to contractor, same story, mailbox is full. I am disappointed, lowes has my money, i have nothing.”

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Posted 2 years ago

“Ordered a dryer on 8/28/22, was told it would take 7 to 10 days to arrive and scheduled delivery for 9/6/22. Received a phone call on 9/5/22 saying delievery was scheduled between 12 and 4 next day. Called asking for status of delivery they tell me no delivery scheduled that warehouse has not processed the dryer. No one can tell me whats going on. After 4 calls to store I contact Corp office, after being on hold for an hour I speak with someone. They put me on hold and another 30 minutes goes by. I am told that the dryer is on back order and they will call whenever it is back in stock. I say I cant wait so I have to go back to the store where they have no other dryers in sotck have to wait for everything. The gentleman calls another store and tells me they have one in stock, I go ahead and place the order over the phone, set up delivery for Sunday. Have to go to customer service to get my refund. They tell me they cant over ride the system as it has been 12 days and only store manager can do it after 10days. I have to return to get my money back. Wait for my delivery on Sunday and theydont show. I call and am told they dont have the dryer so I go to the store and ask for a manager. After explaining everything to her, she goesto back and finds the dryer buried. She pulls it out and puts it in the delivery bay and promises it to me on Monday. Money the dryer is delivered, very damaged and I have to leave work 4 hours early and go speak with manager again. They do not have any more of the dryer I picked. I have to pick a new dryer and they set it for delivery on Tuesday. Finally got the dryer but still not happy. Will not go to Lowes again. I am sorry is just not enough. I can say this last manager tried very hard to get me a dryer and did give me money off, but I still do not fell it was worth all the trouble.”

Lowes 1 star review on 15th September 2022

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Posted 2 years ago

“I purchased LG refrigerator on 9/7/2022 it was supposed to be delivered on 9/10 from North Bergen NJ store they confirmed the delivery via text message and the same day of delivery they called me saying that they don't have it on stock so I had to order it from Bayonne store and my delivery date was 9/12 the truck came with wrong refrigerator i keep calling Bayonne store and Lowe's customer service which so hard to speak to supervisor and they don't do anything no one know when is my refrigerator will be at store and when they will ship it NEVER Purchase anything from lowes again they don't own their mistake today is 9/14 and I don't where is my refrigerator that I paid for it already again NEVER Purchase from lowes again”

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Posted 2 years ago

“Lowe's kitchen countertop installation is very inflated in cost and they charge $120 just for someone to measure the countertop when this service comes free with most installation company or much lower. Also, the actual cost came in greatly inflated from what I was quoted in the store. I will not be shopping or using any of their installtion services at Lowe's as in general their prices are higher than their competitors.”

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Posted 2 years ago

“I've been buying water heaters from Lowes for my house and 2 rentals for years. I went to have another replaced and found a nice gas heater for about $799 at Lowes. Used to be they could arrange for a plumber right then (for about $400-$500) and all would be taken care of. Now, they simply provide your name to another company (DRF), who calls you. You have to again tell them which heater you want. They quoted over $1,600 to install (mine is a very easy replacement in an open location) the heater (so, over $2,400 total including the heater). Stupid expensive. My local plumber quoted $1,700 (including the heater), still a big increase from the past, but much better than Lowe's. Guess Lowe's has lost a customer forever.”

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Posted 2 years ago

“HORRIBLE, HORRIBLE INSTALLATION SYSTEM. PEOPLE KIP COMING TO MY HOUSE 3 TIMES AND EVERY TIME THEY ARE MISSING SOME PARTS, IT'S BIN 9 DAYS AND I STILL DON'T HAVE MY WASHER AND DRYER INSTALLED. I JUST SAID THAT MY HUSBAND WILL DO IT FOR THEM. AND THE STORE MNGR JUST HELPED ME TO GET THE FILL HOUSE,,, THAT WAS THE BIGGEST HELP FROM HIM. AND WHEN I SAID- I WILL NOT BAY ANY APPLIANCES FROM LOWE'S ,,,HE SAID YOU DON'T HAVE TOO!!! :( IN THE OTHER HAND, ONE PERSON WAS VERY HELPFUL HIS NAME IS MATT. IF ANY ONE WANTS TO HAVE ANY THING TO GET IT DONE TALK TO HIM. BUT MY ADVISE NEVER ASK LOWE'S TO DO THE INSTALLATION FOR YOU.”

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Posted 2 years ago

“Hello all, sometimes we all need to buy something from the company, then we pay the bill. But how good is the company to refund our money? This one is the WORST. I overpaid my bill for $251 in March. I called 5 times already asking for my refund check. 1st call- they told me the check was sent and I need to wait. It's funny, because LOWE's credit company wants us, customers, to pay the bill on time. But when they need to pay us back, we need to WAIT. 2nd call - called to tell me that I never received the check. The representative "canceled the LOST check", and I'll receive another one. 3rd call - May 25th, my check was CASHED? I never saw a check. I requested that you send me the copy of the CASHED check with my signature on it. Under investigation. 4th call - June 10th, reported that I never received a copy of CASHED check with my signature on. They promised to send me the copy again. 5th call - July 21st, reported that I NEVER received a copy of CASHED check with my signature on. The representative promised me that I will receive my copy no later than August 4th. Today is August 31st, I NEVER received my refund or copy of the CASHED check. SHAME on you. I can be reached at 267-991-2154. Olga G”

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Posted 2 years ago

“Sorry, but this company is not run well. They left their contractors without work literally overnight for weeks. It wasn't the contractors fault. Lowes should make good on what they did. Getting rid of their middleman company with no plan of action in place. What kind of a Multi Million Dollar company does that to their employees and their customers? People need to know what is going on here. Lowes is selling products and they don't have anything set up or in place for their contractors to go out and do the jobs. Customers are cancelling like crazy. It is shameful, incompetent and unbelievable how they are doing things. Time to make a change at the top.”

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Posted 2 years ago

“There for 30 min, finally talked to a worker who said he’d get to me in a minute. Finally went to front desk to have someone paged to come back to water softeners. Another 30 minutes no one showed. Left store disgusted.”

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Posted 2 years ago

“1 hr and still no service”

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Posted 2 years ago

“I became a Lowes pro when in April when my neighbor & I started a home rehab business. At Lowes whichever Pro account specialist take ur order only they can help u!! So, when we ordered for a lady who took a vacation, when we had a problem, we had to wait for her to return. Why? Bcuz they make commission on their own sales so, they don’t help if it’s not their sale. Lowes uses 3rd party delivery company, pros pay $20 for delivery however they can’t guarantee delivery! We had items delivered 4 or 5 times. Items were left off but no one let us know. They drop & leave. No signature no allowing us to go over the invoice. I pay my guys by the hour, we lost a total of 12 hours so far for 3 men so actually 36 hours! This week our order from over a week earlier didn’t show up, guys were on the job site but no one showed. Nothing in the computer about it not going. After I waited for the person who put our order in (she was with another customer) she called delivery co and was told they made the decision NOT to deliver bcuz we had drywall. But we didn’t have drywall! Someone at a truck company made a decision on something they know nothing about! I spoke to the manager at Lowes in Roanoke, he smiled and said there’s nothing he can do about it, period! I called Lowes Corp and of course they couldn’t help. I asked for a manager but I was told there was NO MANAGER on duty but one would call the next morning. No one ever called. I’m not surprised! We found a new Lumber yard in Roanoke that we will use from now on. 1/2 the price of Lowes. My cousin has a saw mill, we will also get product from him. Ace Hardware is giving us contractor prices on plumbing and electric items. Lowes may have started out good but those days are just gone!!”

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Posted 2 years ago

“After being a long term general customer which also includes ordering flooring, blinds, and a custom countertop, we used them to replace our old wood deck with a composite structure to the tune of $14k. Basic rectangular ground level deck. Took builder 7 days to remove and install a 12x16' deck. There were a lot of materials left, roughly $500 worth. Builder said he would take with him, we could keep, or send back to Lowe's. Called Lowe's and they offered to send a truck with skid loader and once returned they would credit us back. Truck picked up material but no contact after. Now store and corporate states we don't pay for the material but rather for a package and won't refund anything. How can you pay for a package without the material.? Why would we send, for free, $500 worth of material back to them? Lowe's said they automatically order extra material so beware, you are paying for material that won't be used!! Lowe's competition accepts returns and credits back. Lowe's has lost a long time customer!!!”

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Posted 2 years ago

“Great stainless steel sink. Single bowl and easy install.”

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Posted 2 years ago

“Lowe's did not have exactly the item I wanted, and Home Depot did. But when I got to Home Depot, had to wander through the store, just looking for the item, with no idea where it might actually be located. Made me so angry, I just walked out of the store and came straight back to Lowe's and bought an alternative item. I sincerely appreciate that Lowe's has the row and bin number for every item in stock. So I don't have to wander through the whole d___ store hoping to find what I am looking for.”

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Posted 2 years ago

“Lowe’s deserves zero stars. Stay away! Customer service is beyond horrible!!”

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Posted 2 years ago

“Lowes no longer gives veterans the 10 % discount on lumber and appliances. I guess this is their way of showing their appreciation for the sacrifices our veterans give to our country. i tried using their chat line to see why the discount wasn't applied. While I was on the chat waiting for an answer I called the 800 # and found this out. I returned to the chat line and told him he should have been able to handle my issue. If he is working from home and can't do his job there he will be back in the office or unemployed”

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Posted 2 years ago

“Horrific experience purchasing faucets, light fixtures, and installation. Cancelled installs and never received a refund after repeated calls to customer service. Lowes continues to debit my account THREE weeks after installation. Stay away and do not ever let them have your financial information!”

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Posted 2 years ago

“GE Profile Dishwasher with Lowes Protection Plus. Eight repair visits and dishwasher still broke. Lowes refuses to buy back per warranty three visits and we buy back. Lowes Protection Plus is a fraud! Lowes store 0709 4708 Portsmouth BLVD. Chesapeake, VA 23321 Manager Chad useless”

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Posted 2 years ago

Lowes is rated 1.6 based on 678 reviews