Lowes Reviews

Name: Lowes
Rating: 1.57

1.6 Rating 778 Reviews

12 %

of reviewers recommend Lowes

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1.6

Based on 778 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 35%
Accurate And Undamaged Orders	Greater than 52%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Kathleen Wilson

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Anonymous // 01/01/2019

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“My wife and I were having a problem with her brother who is having some issues with his mental health. He would come into Lowes and spend hundreds of dollars and never use or open the products that were bought over a period of time. We took many of the items back to store #2854 to see if we could return the items that were unopened and spoke to service representative Lexi on 3-24-2023. We explained the situation to her and she understood the issue and worked for a long time to help us get his money back in form of a credit. She went above and beyond what some would have done and we wanted to thank her for her kindness and help.”

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Posted 2 years ago

“Ordered 1700 worth of appliances from the Voorhees New Jersey store went to pick up on 03192023. The customer service rep. was rude and angry. Every question was answered with a attitude. She told me repeatedly that she didn't care if I bought at Lowes or someplace. I cancelled my order. NEVER AGAIN WILL I SHOP THERE”

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Posted 2 years ago

“It was extremely bad experience with this store ( Santee, CA ) and manager, I bought Riding Lawn mower craftsman on January 24/2023 and after about two week stop working so I asked them to repair it , they pick it up for repair on February 6 but the truck driver they sent to pick it hit it very bad in his truck, so I told the the manager about what happened he told me the driver company is third party so we need make claim about this truck company , after one month I called the store to see if they fix it and the manger told me we will return back to you we will not fix it , so I call laws corporate and I told them I need to fix it or return back to you Cuz its not my mistake if your driver hit my Mower , they told me sorry we can not return it you need to call craftsman company to fix it , I call Craftsman and they do nothing . I don't know why they pick it if they no want to fix it. Now they return it back broken and they didn't touch it . Very Very Very Very bad Customer service and bad management. Be smart and buy from Home depot or Costco they will fix it for you and return it back if you want.”

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Posted 2 years ago

“Do not buy from Lowes! Please don't....For your own good. Here is my experience, which I honestly can't believe until this moment! Tuesday March 7: Decided on a dishwasher from Lowe's and submitted payment (add a hose and the fees for hauling away old dishwasher. Delivery is confirmed for Friday, March 10th. Friday March 10, 8am: Delivery right on time. The two gentlemen brought in the box to the kitchen and asked if we had the old dishwasher ready. I didn't understand, but I pointed to the old dishwasher which was still in place! This is when they both looked at me surprised and said that the dishwasher needed to be uninstalled (and a plumber would need to connect the new one)! I told them this was not indicated anywhere. But they insisted (understandably) that they just deliver. We asked them to leave the dishwasher and that I'll call Lowe's to see what the issue is. Friday March 10, 8:32 am: I call Lowe's customer service, and reach a representative (Myra) and I explain that nowhere on the page where I bought the dishwasher, nor the emails that we received after, was there any mention that we needed to pay (or arrange) for uninstalling old dishwashers and installing new ones. She says sorry this happened but it is known that this is how it is with dishwashers. For the following ~10 minutes we keep going back and forth- she says it should be known, and I reiterate the fact that it is not RIGHT to assume that I know. Certainly not! I know the instructions that I read. this is what I know. After the couple of back and forths, I ask to escalate, and she was OK with submitting an official complaint, but then has to go back and say that it is not their fault. I then told her to please stop saying that- they know certain things, but I most certainly as a customer shouldn't be assumed to know it. This is when she hangs up! Friday, March 10, 8:49: I was stunned that I was hung up on. I was not rude, I was not loud; I was just stating facts. and she hung up. My husband wanted to give her the benefit of the doubt and see if maybe the call disconnected, cause it does happen. We waited for about 10 minutes hoping to get a call back (and yes she had the order number and all the phone details were known for her). We didn't hear back, so I called again. Another representative answers and I give her a brief and ask to check the recording to confirm! She apologized on her colleague's behalf and confirmed that the complaint has actually been submitted and a manager would be calling within 4 hours. This is when I asked for them not to call back on my phone (I knew I wouldn't be able to answer), and made sure they would call my husband's phone. She made a note of that (I think) and said to wait for the call. Friday, March 10, 1:20pm: Of course, who do they call?! My phone! And I only see the missed call. I called my husband to see if maybe they reached out to him after, but he says no. Friday, March 10, 3:57pm: I call them back and again ask for them to have the call back made to my husband's phone. I didn't expect anyone to call on Friday again, but made sure it was still not to my phone. Monday, March 13, 10:35 am: I call back to see what the status is and I'm told that someone did call later on Friday (I didn't get any missed calls nor did I get a voicemail for that one). they said it was on my phone! Again! At that point, I asked the representative to completely delete my number and just have my husband's, since following simple instructions seemed to be an issue. She confirmed and said that someone would call tomorrow (Tuesday). I told her that this couldn't wait any longer and that I needed to speak to someone today. She put me on a hold to check and then came back to tell me someone was available to speak. I got on the phone with one of the escalation managers and reiterate the issue. Nathan said he could connect me with the installation team and they would give me a quote which could change once the installation takes place. After hearing him out, I was still a bit confused, so asked him if we will be expected to pay for the installation? and he answered yes! This is when I told him no..I will not be paying for the installation. Had I known about this before buying I would've been OK. Just like they clearly highlighted that we needed to buy a certain hose, and we needed to buy for hauling away the old dishwasher, I expected them to tell me that I needed to pay for installation! He said this cannot be waived. I told him then I certainly don't want to keep the dishwasher and I want to return it, and this is when Nathan says we are passed the 48-hour return policy! I was stunned. This was coming from a manager at LOWES. not some random store in the middle of nowhere. LOWES! I told him I didn't want anything from Lowes at my house and needed to return the dishwasher (which was not opened of course!). And he still said that was policy and nothing could be done. Just a few points: we went back to the website, and ran a random transaction for a dishwasher to see if perhaps I had missed something. Nowhere does it mention that we needed to pay for installation? If it was, we would have def. paid- cause why wouldn't we!? We went back to the email confirmations received, and the vid walkthrough of how to make sure the installation and delivery are a seamless process. NOTHING! the vid even confirms that the delivery people are responsible for installation and CHECKING that the appliance is working. there are no disclaimers that perhaps said "dishwashers are different". So now they do not want to pay for their mistake and they do not want me to return the appliance because we are past the 48-hour mark (noting again that the delays in getting the phone call back were because of their incompetence in taking simple phone instructions / following them). I really hope no one buys from Lowe's anything. I will be posting this everywhere I can to be sure to warn anyone. My friends were the first!”

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Posted 2 years ago

“6 days have passed. Lowe's still has over $800 dollars of our money and we have a broken washing machine still sitting in our house. I ordered a washing machine (4.5-cu ft High Efficiency Agitator Top-Load Washer (White) on February 28th . It was delivered and installed two days later on March 2nd. After the installation it began to leak. The people came back to make sure everything was connected correctly. They determined that everything was hooked up fine and the washing machine was faulty and needed to be exchanged for a new one. We wiped up the water on the floor and unplugged the machine and I called to get a new machine. I was told I would receive a call within 24 hours about getting a new machine. March 3rd 25 hours later no phone call. I call back and found out that the washer we wanted was out of stock and the best solution was to have the faulty leaking machine picked up and get a refund, so I scheduled a pick up of the faulty machine delivered on March 2nd. I'm told to wait till after 6:30pm on Saturday March 3rd to get a phone call about when it will be picked up. I wait till 7pm and call back to find out that they're running behind schedule, but will pick up the broken washer on Sunday some time between 3:30 and 7:30pm. Sunday March 5th 1:30pm I get a call saying that the truck broke down and they will have to reschedule the pick up for another day. I'm still waiting on a call to tell me when the pick up will be rescheduled for. At this point 6 days have passed. Lowe's still has over $800 dollars of our money and we have a broken washing machine still sitting in our house. This is the worst serve I've experienced with any company ever. Update : They picked up the washing machine. Now I only have to wait 9 more days to get my money back. So if you'd like a company to hold on to your money for three weeks without a washing machine I recommend Lowe's. They do a great job of not providing any service and holding your money. Also never once offered any compensation for the ridiculous ordeal.”

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Posted 2 years ago

“This review is for the employees at Lowes at the Heidelburg PA store, I’m in this store about 4 times a week, the employees are always offering their assistance for help in any way. This store does not deserve any bad reviews on their employees as I have dealt with most all of them, always ready to help and friendly, went out of their way to help me recover my cell phone. I am not a person who writes reviews but I’m tired of people bashing other people especially ones that are working. If you talk to people with respect you will get it in return, but sometime the problem is no further than the mirror. Take a deep breath and move on.”

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Posted 2 years ago

“I ordered a washer that cost me more than another store but went with it only because it would be delivered 4 days later .. that day is today and last night i got a call from the rudest 3rd party customer service agent i have ever had to deal with. He informed me that they are busy and it wouldn’t get delivered for another 7 days. After getting hung up i called to and spoke to the assistant manager (collen I believe) at the west Saginaw lansing mi store which sent a email. He did inform me it was a stocking issue. Although helpful it doesn’t change the fact that it’s costing me money to rearrange my schedule. Time that was already arranged today and no discount was offered. The amount of money i spend at Lowe’s is ridiculous and from now on it looks like the competition is gonna get that. Lowes please stop using 3rd party trashy unorganized companies when it is your name getting trashed. I fully intend on telling my story in more details to everyone i know”

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Posted 2 years ago

“Roger E. Casa Grande, AZ First off, after entering into a contract with LOWES for new bedroom carpet , and then learning our installation will be by Eclipse Flooring. We found ourselves to be horrified to see the terrible reviews on them at Yelp! My god!, what have we gotten ourselves into, and so many Bad Reviews!! I am glad to report, it was a wonderful experience for us. From purchase to installation only three weeks, unbelievable! The communication was excellent , every step of the way. Eric, Flooring Dept, at LOWES Casa Grande , was very knowledgeable, and we had no trouble getting the exact carpet/pad we wanted. He answered all our questions. Erica & Kelli, LOWES , kept us informed of our progress . Melanie, at Eclipse, had the measuring person set up and he was here a few days later. And when the carpet came in she came thru with an early installation date, and sent over Ithan, the installer. He did just an excellent job on the installation, and there was no clean-up, when he left! he even vacuumed the new rug. We got the quality we wanted, a perfect match to what we ordered, for PRICE WE WERE QUOTED. I can't say anything bad about the LOWES Carpet Dept, Casa Grande, OR ECLIPESE FLOORING, Phoenix , our experience was wonderful, and would highly recommend them . LOWES STAINMASTER NYLON CARPET”

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Posted 2 years ago

“APPLIANCE BUYERS BEWARE! Returns of appliances are now only allowed within 48 hours of purchase/receipt. Not knowing this, I tried to return a faulty countertop microwave oven four days after purchase at the Longmont CO store (heating function started good but significantly degraded, interior light failed, microwave radiation emissions measured at over 2x standard). I was never informed of the 2 day return policy at purchase, but when I tried to return it I was told “that is our policy” by four different employees, and “our competitors do it”, and “there is a sign at checkout”. Wow. I immediately cancelled the online purchase of an under cabinet/over range microwave. How do you install and then test that if it is faulty in that time frame? I consider the policy and employee handling to be a major and unreasonable deterioration in service level. Interestingly, Home Depot’s appliance return policy is also 48 hours, but Costco’s is 30 days and Walmart’s is up to 90 days.”

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Posted 2 years ago

“Well Lowes continues to be a disappointment! Once again not shocking that they advertise over 146 bags of an ice melter and my husband went right over well not a shocker at all that they said Oh we have none of that left! Yet the site still says there are over 146 same as it said an hour ago. Why do we even bother.”

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Posted 2 years ago

“walked around in the store for over 15 minutes trying to get help in lumber. Finally saw two employees that were moving materials to the outside of the building. I asked one on the employees if he could give get me a price on a particular sheet of plywood (SINCE NOTHING HAD A PRICE POSTED) He asked me if I could follow them to the frot of the store, where he got a price list from the checkout area. I asked him if I were to give him another item number, if he could give me a price, on a different sheet of plywood. At that time he suggested that I go to the cashier, and give her the number, as she could give me a price. I did as suggested. However. when I tried to explain to the cashier that I got the item number off the store web page, and there was no item number in the area of the plywood, her response was, "I think we have some plywood outside". It immediately became evident that she had no clue what she was doing. At that time, I left the store for the last time. I have been trading with Lowes for a very long time, but this sort of thing happens too often. I have no intentions of trading there again.”

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Posted 2 years ago

“don't try calling lowes in Muphy texas you will never get someone to answer the phone”

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Posted 2 years ago

“I was encouraged by my girlfriend to visit the Causeway Lowe’s in Branson as she loves that store. I visited on February 12th, 2023 & I was extremely pleased. The store was very organized and pleasing to the eye. I had the pleasure of meeting Steve Savory. Could not locate the location that had kick plates and he graciously took me to the aisle. I had questions regarding the kick plates and additional items I would need for re-doing my patio. He was very knowledgeable, patient, informative & helpful. I was very impressed how polite and courteous he was and he helped with placing the items in my cart & the items were purchased by my friend Ricardo Haughton which was a surprise & wonderfully appreciated. Keep up the good work Steve. You are an asset to Lowe’s”

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Posted 2 years ago

“Lowe’s shipped our expensive induction range via FedEx who would only leave it on the sidewalk. We personally had to haul the 200lb stove up two outside flights of stairs while the poor packaging fell apart. Bummer. Hoping the stove works.”

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Posted 2 years ago

“Purchased a washer from Lowe’s paid for delivery and installation. When we ran our first cycle water came running down our hallway (wood floors). The drain hose was not connected to the machine at the bottom. Lowes filed a claim with the third party company they hire for deliveries, insurance for said company denied claim because person installing the washer was working outside the scope of their job? Lowes will not pay for our damage. We will NEVER set foot in a Lowe’s again!!!!!!”

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Posted 2 years ago

“Workers helped me find the products that I wanted. My list included items in three different categories. When the woman who was helping me didn’t know an answer to my question, she asked someone else. Everyone was polite and made me feel welcomed in every way. Especially one worker in Newberry South Carolina named Connie.”

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Posted 2 years ago

“Worst company when it came to online purchases. this is the 3rd time in a road I am dealing with Lowe's”

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Posted 2 years ago

“I bought a washer/dryer for delivery, installation, and take-away service. I paid for it. Six weeks later - they dropped it off by dropping it on the ground (big dent); drove away without installation or take-away. Six weeks later, I've spoken to ten different customer service people in various places around the country; visited the store (a two hour round trip for me); and spent 2.5 hours on hold. The ten different employees all said they were so sorry. The store manager and regional manager couldn't be reached as they are in Vegas. I guess the house always wins because I spent close to $2000 in 30 seconds and ended up with bupkis. Will never shop here again. Plan to encourage my community to shop elsewhere as well.”

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Posted 2 years ago

“Ordered washer and dryer from Lowes. Extremely rude and unprofessional delivery crew. Unable to get assistance from local Loews where appliances were purchased. Will not return to Lowes for anything.”

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Posted 2 years ago

“I purchased a washing machine. Delivery company tried steal my pedestal. Delivered wrong washing machine. Called customer service. Was promised a comp pedestal and the correct washing machine. Was told I would receive a call for confirmation. This led into five days of me calling for updates and being lied to that I would receive a return call. End result was an offer of 15% discount on pedestal. Asked for a refund. So instead of doing the right thing, now they have to sell a used washing machine and loss of a customer”

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Posted 2 years ago

Lowes is rated 1.6 based on 778 reviews