Lowes Reviews

Name: Lowes
Rating: 1.56

1.6 Rating 651 Reviews

12 %

of reviewers recommend Lowes

Company Reviews

Questions

Metrics

1.6

Based on 651 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Lowes made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Lowes 1 star review on 11th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered new custom blinds for my house in April. I didn't expect to hear right away since they were custom made. After two months I called to check and the order was marked complete. They restarted the order I asked them to rush as I had out of state company coming in late June. The order arrived and I waited for installation to contact me. They never did. When I called in July they said the installation order never got sent. It is now September and I now have an installation date of September 10th. I also asked for a manager to call me to have a discount and never got a call. I will not be using Lowe's to do the rest of my home upgrades.”

Helpful Report

Posted 3 months ago

“It took 4 years to install our front door. After 9 doors that were either incorrect or damaged and over 10 people to help “expedite” and improve the process we finally have a door that falls short of what we were originally promised. Lowe’s does not care about you or any customer. Do not shop there.”

Helpful Report

Posted 3 months ago

“I came into the store the buy a Blink Security Camera 2-pk. I looked for about 5 minutes to get someone to help me bc the cameras were under lock. I then went to customer service to have them page someone to help me. Waited 8 minutes and no one showed up. Went back to CS, they paged for help,waited 11 minutes and again no help. Went to employee in paint dept. and was told I had to go to CS for help in finding someone to help me. Went to cashier and she told me I had to go to CS bc she couldn’t help me. Went to CS a third time and they found someone to open the locked case to retrieve the Blink camera box. The employee did not hand me the box, but brought it to the checkout and scanned it. I then paid and left. When I got home I noticed the package had been opened. I looked inside and all of the packing material was gone, parts lose and the usb cable missing. It’s not just Lowe’s, it’s everywhere. But, I would tell Lowe’s that CS is everything, and if this is the new normal, I’ll start ordering from other sites online.”

Helpful Report

Posted 3 months ago

“Had refrigerator delivered to my tenenants home. Installers were rude, didn't finish hooking up the water (a neighbor had to do this), and even though I paid $50 to have the old fridge hauled away, they weren't going to do it until my tenant insisted. You've earned your 1 star rating Lowes- never again. I have had great success with Best Buy installation services, so even though, as a veteran, I get a discount at lowes, I will not purchase another appliance from them.”

Helpful Report

Posted 3 months ago

“I wish I would have checked this website before contracting with lowes for flooring install. Please do not use them, go to home depot. I waited a month to complete my flooring install. After multiple emails pleading for help and numerous hours on the phone I was told lowes would reimburse me 100 for the hours I had invested and service pro would match that. Guys we are talkingm29 hours of pursuing time. I was told I should read the fine print on the contract, they had 2 months to complete. BEWARE”

Helpful Report

Posted 3 months ago

“Lowes is one of the worst stores I've ever seen. Being a contractor I try to never shop here. Never have anything in stock. They stock Nails for guns they don't sell and that's the normal. If you shop here your going to loose. Good luck.”

Helpful Report

Posted 3 months ago

“Lowe’s delivered a broken refrigerator to my home and will not refund delivery fee. I was told the delivery people have to get paid and I have to pay whether the product delivered is broken or not. Lowe’s should pay the delivery since they sold a broken product. I will never make another purchase from Lowe’s nor will my family ever buy anything else from Lowe’s. This is not how you treat customers. Just lost more than my business.”

Helpful Report

Posted 3 months ago

“I had the pleasure of meeting Rose in the paint dept store#0186 10303 South Mall Dr BR,La 70809. I had to paint portions of my ceiling. I had no idea there is a white ceiling paint! Not knowing this, I scraped paint from ceiling for a sample. Got to lowes and met Rose! She quickly educated me on white ceiling paint! We both had a great laugh! Rose was an amazing person with a huge smile! Very knowledgable and I consider Rose an asset to the Lowes family! Great job Rose! Karen Mayeaux Hill”

Helpful Report

Posted 3 months ago

“This application is just as 'useless ' as the store customer reps. It would help if you stopped hiring 'old' army vets and retirees. My experience has found them to be extremely lazy as hell and demonstrate this 'entitlement' attitude when it comes to genuine customer service. At one point, Home Depot was on the scale of 5 (1-10), and Lowes was 10, but that is no longer the case now. It has been less than seven years for Lowe's to become the worst home improvement place to shop. It is an excellent place to Steal items, though, because all the store reps are hiding out in the break room 'milking' the clock, while the customers are in the aisles yelling for help”

Helpful Report

Posted 3 months ago

“I bought a washer and dryer with a stack kit and they gave me the wrong stack kit item now they wont refund my money.”

Helpful Report

Posted 3 months ago

“I cancelled my credit card with a limit of $10k. This was a direct result of their DEI rollbacks. I will never shop at Lowe’s again.”

Helpful Report

Posted 3 months ago

“I had an excellent experience with a young lady named Shanteria When I picked up my two Aloe Vera plants, on July 23 2024. There was no wait and no fuss, and she was extremely pleasant. It was a pleasure meeting her.”

Helpful Report

Posted 3 months ago

“Mike is one of the most unprofessional managers I have ever dealt with. He allows his employees to push him over. HIs staff today was trying to help put wood in my truck. As they were pushing and pulling on my bolted down tool box the spanish gentleman was clearly about to damage my tool box by bending it to get his phone. After he poked and tried to pry the toolbox away from the setting a few times I asked for the manager. Mike came out and allowed the employee to continue to tell me how his staff hates me. (Who cares, but that's simply not true) I've been using Lutz Lowes for renovations since 2012 for a local complex. I have never felt so humiliated in all my life. As I was leaving with the phne the manager Mike said i could sell the $1500 phone and make some money. What a thing to say when I just state my husband could unbolt my tool box and get the phone and bring it back. I was able to get the phone when I got back and took it directly to Mike. I'm humilated by this service as he assumed my character would be to sell a phone. I simply didn't want someone to tear up my vehicle. WORSE PLACE EVER! HORRIBLE CUSTOMER SERVICE , except for Larry.”

Helpful Report

Posted 3 months ago

“I spent $800 on a dryer. The door does not close all the way and doesn’t dry my clothes. Lowe’s will not replace it. DO NOT BUY FROM THEM. You expect a brand new dryer to work.”

Helpful Report

Posted 3 months ago

“By now you are aware of the video going around of a employee liking Harris in your store and saying he would shoot Trump in your store if he was there. Shame! Not fit to wear the red white blue vest. I worked for you and love every moment I spend with this family. America family. Fire him!!! Embarrassing!!!”

Helpful Report

Posted 3 months ago

“1. Lowe’s double charged me on bathroom vanities purchase. The excuse: To insure I had the funds available in my bank account. Ridiculous!!It was a debit card & of course the funds were there!! It took Lowe’s 4 days to take off the double charge. 2. Lowe’s delivery tracker online & what the freight carrier shows (reality!) never matched. First vanity appeared at my house 10 days early & without warning. Second vanity: I had to personally track since Lowe’s was if no assistance. Lowe’s only finally tracked after I had to hunt down the ph # for the freight carrier. 3. The online “Customer Care” + every Lowe’s employee couldn’t or wouldn’t help with any of these issues. I just got excuses & no empathy. 4. Both boxes arrived with dings & dents. When opened, I realized just how poor the workmanship was even though the vanities were over $3000!!! 5. Last, your final response to my reviews, complaints, purchase & delivery problems was just to offer me a $15.00 coupon. How unbelievably condescending & insulting of Lowe’s!! Lowe’s has lost all my future business. I know this means nothing to you, but you SHOULD care. Lowe’s is running a distant 2nd place to Home Depot. Lowe’s will go the way of the Dodo, just like Sears & KMart.”

Helpful Report

Posted 3 months ago

“If I could give 0 stars I would. It took over 3 months and five dishwashers before Lowe's finally delivered one that I actually ordered and worked, and to add unbelievable insult to my injury, after spending over 20 hours trying to get a working dishwasher, they FAILED AND NOW REFUSE TO REFUND MY MONEY FOR THE DEFECTIVE DISHWASHERS I had to return. It was the worst customer service I have ever experienced. The incompetence was and continues to be so extreme I think they are doing this on purpose hoping I will just give up. I have been fighting this for over a year!!!! No one disputes that I have paid for three dishwashers and only have one. Everyone I spoke to said they would fix it, but it the end, Lowe's literally refused to refund my money. At this point, even if I manage to get my money back I will still be damaged due of the time I have put into this. Further, the feeling of complete powerlessness ENRAGES me. What a terrible corporation. Now I have to wait another 60 days to get a response from my Lowe's credit card. If that does not work, I will have to file a lawsuit -- just to get my money back. THIS HAS BEEN THE WORST RETAIL EXPERIENCE OF MY LIFE. This is so wrong and I am so angry. No one should have to go through this. It is treatment lie this and unfair practices like these that make people go "postal". I am a middle aged women and I have been screwed over by Lowe's so many times I cannot contain my rage. It is ridiculous. The store manager was so incompetent that even when I pointed out the three charges she still couldn't now comprehend the math and told me to dispute it with my credit card. And when that call was over, corporate call me and said that even though they understood, there was nothing more they could do for me -- even though I had still paid for three dishwashers and only had possession of one!!!!!!!! This is corporate greed on full display and if they are banking on me giving up, they bet on the wrong middle aged woman. Do yourself a favor and buy your appliances somewhere else. Lowes seems to go out of their way to screw over their customers. I wonder how many other people have had a similar experience. I would not be surprised at all if the number is high because this feels VERY INTENTIONAL! WORST COMPANY EVER!!!!!!!!!!!!”

Helpful Report

Posted 3 months ago

“I bought a craftsman 3100 psi pressure 32 days ago used it 3 times today it wouldn’t start . So took it back to lowes of clarksburg wv . The lady told me it only had 48 hrs to return it . Told me to contact craftsman. So i did the lady at craftsman told me that lowes should exchange it . But lowes said no they will send it out for service . I need the pressure washer today . Not when they decide to send it out and be going for a month . Ill never shop at lowes again .”

Helpful Report

Posted 3 months ago

“Their warranty on their GE washing machines aren’t worth the money I paid for it. I had a 3 year extended warranty and after 2 years I can’t seem to get anyone to fix my washing machine.”

Helpful Report

Posted 3 months ago

“So I purchased a dishwasher from lowes they have shady rebate policy. #1 they make it impossible to actually get a rebate so buyer beware. I will not purchase another large item there ever. And possibly never give them my business unless I’m pushed because Home Depot or best by does not carry it.”

Helpful Report

Posted 3 months ago

Lowes is rated 1.6 based on 651 reviews