Lowes Reviews

Name: Lowes
Rating: 1.57

1.6 Rating 764 Reviews

12 %

of reviewers recommend Lowes

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1.6

Based on 764 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 52%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Kathleen Wilson

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Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Couldn’t find my receipt for three small bags of potting soil. I’ve spent over $2500 since January there, and would not accommodate an exchange for the bags I overbought for potting plants. $24 would break them. I can spend my money elsewhere, and I will. No wonder Lowe’s is struggling. Let them close.”

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Posted 3 weeks ago

“Terrible .the Farmington store fires people left and right.”

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Posted 3 weeks ago

“Purchased a garage door opener with installation from Lowes for installation today! When the installer who Lowe's booked with Angi's List didn't show for their 5:00 appointment I called to see what the Hay! I was subsequently told that that the installation was for the a completely different day! Either Lowes or Angis list needs to get their act together because I AM NOT HAPPY!”

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Posted 4 weeks ago

“The worst customer experience ever. I ordered the wrong size refrigerator, that is on me. However, exchanging it has been a nightmare. I was told at delivery, that someone would call me to schedule the pickup of the new but wrong refrigerator. I called Lowes the next day to work out the details and was old someone would call me. 48 hours later, that didn't happen. I went in a chat with Lowes to try again a different way. They gave me a customer service # and they sent an email to the manager. I was again promised a call, and again that didn't happen. I called the customer service # again and they apologized and sent another email to the manage and I was "promised" a call this time. Nope. Then I received a call from a store associate to confirm my pick up. Why they can't exchange it all at once, I don't know, but fine, lets get a return scheduled. We did, but they showed up a day early when I wasn't there. They called and I told them it was scheduled for the next day, of course the driver couldn't do anything. Today is the day of the install and I called to see what my time window is. Turns out it is now scheduled for Sunday. What? How? I'm furious. I will NEVER order an appliance from Lowes again and will tell everyone of my experience. It will be two weeks without a refrigerator since the new one was not even put together. This is awful.”

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Posted 4 weeks ago

“We used Lowe’s to purchase all of our cabinets for a kitchen remodel. We bought paint screws handles for the cabinets. We’ve purchased our refrigerator dishwasher sink everything from there. We were also going to purchase countertops so we went in on February 1 and put a deposit down and we’re expecting to have somebody out within the week to measure. That, however, did not happen And we went back-and-forth with them trying to get in touch with somebody to come out just to measure. Four weeks after we had put that deposit down we finally got somebody out to measure for our countertops and a week after that we got our quote. The quote was double the price that Lowe’s have quoted us for the countertops so now we are at 5 1/2 weeks with no countertops in our kitchen. It has been an absolute hassle and huge disappointment from them because I thought they would be better. Speaking with Lowe’s, they put it all on the install company which OK, I get that they can’t control the install company but, you would think They would use a better install company or something would be done about that. The supervisor I spoke with said this is not the first time they’ve had troubles. So it leads me to believe that they need to do something different. I just would not recommend using Lowe’s for any type of installation because I can’t imagine how long it would have taken if we had used them to install the rest of the kitchen. I have since called and tried to speak to the installer, but can’t get in touch with anyone. So needless to say, I am very disappointed and frustrated with the situation. I would not recommend at all!”

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Posted 4 weeks ago

“I think it sucks that veterans have to jump through hoops to get a discount. Most places that give discounts just ask that you show an I.D. Come on Lowes!”

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Posted 1 month ago

“Lowes warranty is a scam, returned my money in a gift card that can't be used for anything”

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Posted 1 month ago

“If I could give this a 0 star I would. Almost a month ago we had a Lowes sales person out at the house and we signed two contracts for replacing windows. One was for the house and the other for a large shop. Delivery time came and only the windows for the house were delivered and nothing for the shop. After multiple calls and emails asking for help with the shop windows, nothing. No return call, no email....nothing. After finally finding somebody who could help me, we are told that they can't do the shop. This is AFTER somebody came out and measured them and after contracts were signed. Had I been told a month ago that they could only do the house, I would have cancelled the whole installation to find somebody who could do both. Now....I have the new house windows in my garage ready for installation tomorrow and nothing for my shop. The shop was my top priority at the time so to say I am not pleased is an understatement.”

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Posted 1 month ago

“Very unhappy with return policy. Bought over $3000 to remodel bathroom. Went to return light that was a in stock unit and told because it was out of the 90 day return window Lowes would not take it back. I ask for a store credit and was told Lowes does not offer. Doing this remodel we also bought Home Depot and Menards. Return items to Menards that were out of there 90 day return policy and was issued store credit. Needless to say I won't be shopping at Lowes again.”

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Posted 1 month ago

“Terrible delivery service. Purchased 5k worth of appliances, and can't get a working fridge. We are on our 3rd fridge delivery. The delivery person said " it's your problem now" after delivering a fridge that would not stop beeping because they carried it in by door (watched via door cam) and the sensor kept going off due to the door alignment being off because of damage! 2nd fridge delivered with dent in door. Waited 30 minutes on hold for manager and no answer.”

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Posted 1 month ago

“Purchased patio chairs, two years ago, file a claim for them resting and falling apart, and they will not replace. I have been fighting with them for over a year and a half. I send them all the proof it was under warranty and they do not want to back it up.”

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Posted 1 month ago

“Lowe's took away my ability to track all my store purchases for the year. I used to have a card that they scanned at checkout. They said they did away with that and use my phone number instead. I spend a lot of money each year at Lowes. I tried to log on into my Lowes account and it doesn't exist anymore. I called customer service and they can't help me. Its gone. Ive had the same account since 2008 and this is 2025. Gone.. can't print out all my purchases for the year. I need a resolution or i'm switching to Home Depot and Menards. Lowes done messed up.”

Helpful Report

Posted 1 month ago

“I ordered a dishwasher last Saturday which was supposed to be delivered Thursday. The dishwasher was in stock when I ordered. At 10:00 Thursday morning I got a call that they did not have my dishwasher; however, I received an email while I was on the phone which said they did have the dishwasher and to call the installer who tried to pick it up at the wrong store. An hour later, I got a call from Lowe’s saying they did not have the dishwasher, nor did they know when they would ever get one. I canceled the order and will never trust Lowe’s with my appliance business again.”

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Posted 1 month ago

“I think the customer service is horrible and I think the delivery guys are even more horrible when they delivered my refrigerator. They left all the stuff on the refrigerator for me to peel it off only because it was the last delivery and they didn’t wanna be bothered second this is that was the second refrigerator I ordered. I had to wait a week and a half for the new one because the first one I received wasn’t working so I had to leave all my food in the garbage and throw it out because I had no refrigerator because I gave them my refrigerator. And when I called about it, they said there was nothing they can do about it so your service sucks and everything about it sucks and I won’t be shopping in your store anymore.”

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Posted 1 month ago

“On January 27, I bought a Maytag washing machine from Lowe's in Hudson, MA. It was delivered with large dents and scratches throughout. It does not operate at all. I called the store where it was purchased and was told that they could not help me because I was required to contact them with my complaint within 48 hours of the purchase. The price was $621.54 of which I paid $400.00 in cash and $221.54 on my debit card. No one discussed with me nor was the issue of a defective product and its return policy raised during the time of the purchase. This is not the product I purchased and defects are due to the seller. Their return policy is a scam and so is their sale of defective goods.. Looking online regarding complaints against Lowe's, the delivery of faulty, damaged and defective goods is frequent and the response is always the same requiring notice within 48 for the seller's fault.”

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Posted 1 month ago

“Bad Review for Lowe’s: I bought a dishwasher from Lowe’s, and it was delivered to my house damaged, with a crack and a dent on the door. When I called Lowe’s, they told me I only had 48 hours to report any issues and that they were not responsible for the damage. Instead of helping, they referred me to the manufacturer, who is now taking two more weeks just to determine if they can fix it under their warranty. This is completely unacceptable! Lowe’s should take responsibility for the products they sell, especially when they arrive in poor condition. If you’re considering buying appliances from them, think twice! They don’t stand behind their products, and their customer service is terrible. I will not be shopping at Lowe’s again! Don’t buy any appliances at Lowe’s”

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Posted 1 month ago

“Lowes treats their employees horrible. They change your schedule and not tell you. When you are scheduled for certain hours they tell you to leave early. The depts look horrible, customer service is awful. I can only assume this is the cause of poor management.”

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Posted 1 month ago

“It looks like I am not the only one with a terrible experience with Lowe’s. Long story short we ordered a patio door in July. After several delays got a door delivered in November. Wrong size. Reordered. Several delays again. January rolls around still no door. We canceled the order because if I hand a business $5000+ I expect quality and timeliness. When we went to cancel, we were given the round around. The manager Kat lied to me about getting a refund. We had to call the credit card company directly to get our money back. Absolutely unacceptable. It is now the end of February and we are just now receiving a check to refund the cost from Lowe’s (which Kat told me they could not do). We will never use Lowe’s contractor services ever again for anything and will make sure to pass on the information wherever I can. Worst experience ever!”

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Posted 1 month ago

“TERRIBLE CUSTOMER SERVICE”

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Posted 1 month ago

“The person answering the phone for a construction order, knew nothing about construction. The order was wrong. I spent 3 hours at the store helping to fix my order. They were out of some products that earlier (3 hours)on the phone they supposedly had in stock.”

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Posted 1 month ago

Lowes is rated 1.6 based on 764 reviews