Lowes Reviews

Name: Lowes
Rating: 1.57

1.6 Rating 763 Reviews

12 %

of reviewers recommend Lowes

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1.6

Based on 763 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 52%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Kathleen Wilson

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Anonymous // 01/01/2019

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“Sorry, but this company is not run well. They left their contractors without work literally overnight for weeks. It wasn't the contractors fault. Lowes should make good on what they did. Getting rid of their middleman company with no plan of action in place. What kind of a Multi Million Dollar company does that to their employees and their customers? People need to know what is going on here. Lowes is selling products and they don't have anything set up or in place for their contractors to go out and do the jobs. Customers are cancelling like crazy. It is shameful, incompetent and unbelievable how they are doing things. Time to make a change at the top.”

Helpful Report

Posted 2 years ago

“There for 30 min, finally talked to a worker who said he’d get to me in a minute. Finally went to front desk to have someone paged to come back to water softeners. Another 30 minutes no one showed. Left store disgusted.”

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Posted 2 years ago

“1 hr and still no service”

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Posted 2 years ago

“I became a Lowes pro when in April when my neighbor & I started a home rehab business. At Lowes whichever Pro account specialist take ur order only they can help u!! So, when we ordered for a lady who took a vacation, when we had a problem, we had to wait for her to return. Why? Bcuz they make commission on their own sales so, they don’t help if it’s not their sale. Lowes uses 3rd party delivery company, pros pay $20 for delivery however they can’t guarantee delivery! We had items delivered 4 or 5 times. Items were left off but no one let us know. They drop & leave. No signature no allowing us to go over the invoice. I pay my guys by the hour, we lost a total of 12 hours so far for 3 men so actually 36 hours! This week our order from over a week earlier didn’t show up, guys were on the job site but no one showed. Nothing in the computer about it not going. After I waited for the person who put our order in (she was with another customer) she called delivery co and was told they made the decision NOT to deliver bcuz we had drywall. But we didn’t have drywall! Someone at a truck company made a decision on something they know nothing about! I spoke to the manager at Lowes in Roanoke, he smiled and said there’s nothing he can do about it, period! I called Lowes Corp and of course they couldn’t help. I asked for a manager but I was told there was NO MANAGER on duty but one would call the next morning. No one ever called. I’m not surprised! We found a new Lumber yard in Roanoke that we will use from now on. 1/2 the price of Lowes. My cousin has a saw mill, we will also get product from him. Ace Hardware is giving us contractor prices on plumbing and electric items. Lowes may have started out good but those days are just gone!!”

Helpful Report

Posted 2 years ago

“After being a long term general customer which also includes ordering flooring, blinds, and a custom countertop, we used them to replace our old wood deck with a composite structure to the tune of $14k. Basic rectangular ground level deck. Took builder 7 days to remove and install a 12x16' deck. There were a lot of materials left, roughly $500 worth. Builder said he would take with him, we could keep, or send back to Lowe's. Called Lowe's and they offered to send a truck with skid loader and once returned they would credit us back. Truck picked up material but no contact after. Now store and corporate states we don't pay for the material but rather for a package and won't refund anything. How can you pay for a package without the material.? Why would we send, for free, $500 worth of material back to them? Lowe's said they automatically order extra material so beware, you are paying for material that won't be used!! Lowe's competition accepts returns and credits back. Lowe's has lost a long time customer!!!”

Helpful Report

Posted 2 years ago

“Great stainless steel sink. Single bowl and easy install.”

Helpful Report

Posted 2 years ago

“Lowe's did not have exactly the item I wanted, and Home Depot did. But when I got to Home Depot, had to wander through the store, just looking for the item, with no idea where it might actually be located. Made me so angry, I just walked out of the store and came straight back to Lowe's and bought an alternative item. I sincerely appreciate that Lowe's has the row and bin number for every item in stock. So I don't have to wander through the whole d___ store hoping to find what I am looking for.”

Helpful Report

Posted 2 years ago

“Lowe’s deserves zero stars. Stay away! Customer service is beyond horrible!!”

Helpful Report

Posted 2 years ago

“Lowes no longer gives veterans the 10 % discount on lumber and appliances. I guess this is their way of showing their appreciation for the sacrifices our veterans give to our country. i tried using their chat line to see why the discount wasn't applied. While I was on the chat waiting for an answer I called the 800 # and found this out. I returned to the chat line and told him he should have been able to handle my issue. If he is working from home and can't do his job there he will be back in the office or unemployed”

Helpful Report

Posted 2 years ago

“Horrific experience purchasing faucets, light fixtures, and installation. Cancelled installs and never received a refund after repeated calls to customer service. Lowes continues to debit my account THREE weeks after installation. Stay away and do not ever let them have your financial information!”

Helpful Report

Posted 2 years ago

“GE Profile Dishwasher with Lowes Protection Plus. Eight repair visits and dishwasher still broke. Lowes refuses to buy back per warranty three visits and we buy back. Lowes Protection Plus is a fraud! Lowes store 0709 4708 Portsmouth BLVD. Chesapeake, VA 23321 Manager Chad useless”

Helpful Report

Posted 2 years ago

“Do not order from Lowe's. I just bought a house I changed the address the billing address the delivery address everything but for some reason they had my old address and the stupid FedEx driver actually delivered my package to a property no one lives at with grass all the way up to your windows of your car and they will not refund me or give me another product they just said oh well that is Lowe's for you they definitely are not Amazon or anyone else who would appreciate a good customer”

Helpful Report

Posted 2 years ago

“SPENT 2000 ON A WASHER AND DRYER. THE DRYER ARIVED IN A BOX. THE WASHER WAS VISIBLY DAMAGED , USED AND OUT OF BOX. THE DELIVERY DRIVER TRIED TO SAY THE INSTALLED IT AT THE WRONG HOUSE AND HAD TO GO GET IT AND BRING IT TO US. I DENIED THE WASHER. LOWES STATES WASHER WAS DELIVERED DUE TO THE DELIVERY COMPANY WHO WORKS FOR LOWES INPUTTING WRONG INFORMATION OR STEALING. YOU DECIDE. AFTER CALLIN LOWES THEY SENT ME TO DELIVERY COMPANY. DELIVERY COMPANY WAS RUDE AND NOT HELPFUL AT ALL AND CURSED ME FOR BEING UPSET. I HAVE STARTED FILLING OUT POLICE REPORT ON STOLEN WASHER. DECLINED WITH CREDIT CARD COMPANY AND I AM RETURNING DRYER DO TO THESE ISSUES. BUYER BEWARE! DO NOT SHOP WITH LOWES IF YOU ARE EXPECTING CUSTOMER SERVICE AND A SPEEDY NO ISSUE DELIVERY.”

Helpful Report

Posted 2 years ago

“Do not buy anything from this company. Their customer service is horrendous! Ordered a refrigerator to be delivered and they never showed up! Took 4 hours on hold to get to a person. They never did deliver it! I would never do business with Lowes again!”

Helpful Report

Posted 2 years ago

“I bought an item at Lowe's on line using a gift card. I decided not to purchase that item and canceled my purchase. Checking my gift card, now has a zero balance. Lowe's took my gift card and I have nothing in return. I learned my lesson. Shop Amazon or Home Depot.”

Helpful Report

Posted 2 years ago

“damn shame how Rocquelle H. and Lavonia C. Bailey from Lowe's Executive Customer Relations has done nothing but LIE AND LIE to me over and over again sine july 15 Rocquelle H. promised me earlier today that she called the local store and spoke to a manager and that i will be getting a call today to schedule my delivery well its 6:30 pm now and no call she just LIED again this has been going on since july 5 2022 so now im report yall to the ATTORNEY GENERALS OFFICE in my state and yalls. damn shame how yall treat good returning customers. oh and Lavonia C. Bailey is NOT returning my call i wonder why.”

Helpful Report

Posted 2 years ago

“Bought freezer 1st delivery was wrong brand and second delivery had big gash Cut on the front door I will never buy from Lowes again and advice no one else to unless you don't mind headaches.”

Helpful Report

Posted 2 years ago

“I’m not much of a review person. But I had to write something so others are informed. I don’t know where to start, but the quality and personal experience is just so bad. My window treatment fell off the wall twice. One on my arm and then on my house keeper The brackets are to flimsy for the weight of the blinds. You would think I would have been a concern at the Riverhead lowes. Marty was trying to give me an appointment when it wasn’t ideal day. I have a 10 day window and still he would offer the same day on a different week knowing that was my work day He would over ride me when explaining and then hung up on me when before resolving a day that works. So I’m assuming lowes is responsible when the wooden blinds come down And splits a skull. I will find an appropriate handyman to reinstall for the safety of others and myself. That’s a quick summary. Choice wisely before have lowes do your next project. There are so many other options Thank you Lowes”

Helpful Report

Posted 2 years ago

“Never !!! Wasnt delivered like said. Charged 129% fr installation & had to purchase new gas line & vent fr delivery man to install .never needed the new Line or vent & lowes would not reimburse us the 129$ .my husband could have hooked up our original gas line & vent but lowes said No! Policy was they had to charge 129 & we buy the parts .which we never needed & got ripped off from lowes fr. Never sent the delivery ticket to the delivery man so was 2 days late & I had to call lowes to find out why it wasn't here the day it said or who knows when it would have been here. Complete ignorance & sales people dont kn how to do their job right !”

Helpful Report

Posted 2 years ago

“I purchased 3 mens jumpers online $35 reduced to $29.95, the quality is dreadful ! Pilling happening after only one wear & that was only sitting around at home!!! Very disappointed. Delivery was very prompt, on occasions at store customer service not the best seems too much trouble!!”

Helpful Report

Posted 2 years ago

Lowes is rated 1.6 based on 763 reviews