Lumadent Reviews

Name: Lumadent
Rating: 3.99

4.0 Rating 387 Reviews

72 %

of reviewers recommend Lumadent

4.0

Based on 387 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 69%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5

Visit Website

Phone:

7758294488

Email:

info@lumadent.com

Location:

10437 Double R Blvd, Reno, NV
89521

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Anonymous

Lumadent 5 star review on 29th April 2021

SEN-HAO CHANG

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Josue was great!”

Helpful Report

Posted 1 year ago

“Josue A. was great! He was great at responding to emails and was able to resolve my issues in a timely fashion. Thank you for all your help!”

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Posted 1 year ago

“Came to the office for their residential sale and Josie and Samuel were so patient and kind! I spent hoouurrsss trying on loupes and they were both so patient and amazing for helping me find the right fit, perfect IPD, and ones that would work with my small nose bridge. Sam and the project manager were so sweet to work with me in finding the best price and warranty for the loupes. Lumadent has always had great customer service! So happy to see they continue to live up to their amazing reputation! Thank you Josie and Samuel!”

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Posted 1 year ago

“Josie is absolutely amazing to work with. She is so nice and understanding. She understood my issue and resolved it promptly. Love Lumedent!!! Thank you again Josie”

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Posted 1 year ago

“I ordered my loupes about one year ago and the sales rep I had Josephine in the NY,CT and NJ area made the process so smooth. She was there every step of the way and even reached out after I received my loupes. I recently reached out to her to order a light and she responded back so quickly and also made that process very smooth as well. Plus I was suprised she remembered me from last year. She is fabulous at what she does! I highly recommend Lumadent.”

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Posted 1 year ago

“The obvious reason is posture, my neck and shoulders are so grateful. I’m surprised by its weight, I wear it ALL DAY LONG. Lenses are so clear as well …”

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Posted 1 year ago

“Josie J helped us in a difficult situation of specific time that we could receive the package. She is very kind and did a very good job, she cared about us.”

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Posted 1 year ago

“After 18 months, the battery pack becomes extremely hot and no longer receives a charge. Not a very good product considering the cost and length of time before failing.”

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Posted 1 year ago

“This is a retrospective review, I prior had a bad experience with the lumadent returns team that lasted several months, in which I was unable to gain a resolution to my problem. I am pleased to say that now that the whole situation is resolved, the team certainly went above what was expected for the normal returns process, up to sending new equipment at no profit to the company to resolve my dispute. I am overall very satisfied with how Lumadent managed the situation, and i would once again shop at the company in the future”

Helpful Report

Posted 1 year ago

“I have been a loyal customer and user of Lumadent products since 2017, specifically their headlights that have served me well. In January this year, I placed an order for a new airlux battery to replace my prolux. The batteries had to be shipped for a 50 USD shipping fee, but I accepted that as due cost. one of the batteries fit well, the second one that came did not and was not functional. Upon contacting the Lumadent team, they helpfully agreed to send me a second replacements unit, but I would have to pay shipping again for another 50 USD. I was happy with the level of support, dead on arrivals happen, and it's unfortunate but I was happy to pay a second delivery fee . To my dismay, the replacement battery once more did not fit. At this point, 6 weeks of back and forth, 100 USD in shipping and I only had 1 functional airlux battery. Upon contacting the support team, they requested another 50 USD, and I had had enough. I requested another refund, but they informed me as per policy, they would not be able to refund the 100 USD delivery fee. After some negotiation, I received a text member from a seperate support member assuring me due to my poor experience they would offer me the full 100 USD refund. I found the team to be quite understanding of the situation and helpful to me. What followed next was over 4 months of back and forth with no sight of the promised refund. As shown in the picture attached to the review, I would politely enquire about the refund every 2-4 weeks, different support members would reply back apologizing for the delay and promising the refund would appear soon before radio silence until I enquired again afew weeks later. As of July, it has been 7 months since I initially purchased the batteries, no refund in sight. I have lost hope of ever receiving my refund. As a long time user of Lumadent, I can no longer support this poor business ethic or recommend them to my peers in Australia. I would counsel potential customers to be very wary of purchasing from them, you will not receive good support post purchase if any mistakes or errors in the product occur.”

Helpful Report

Posted 1 year ago

“I was having a problem with my light. I took it to the dental convention and Jose G. helped me. He was amazing and fixed it right there for me. It was easy and fast. Thank you so much!”

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Posted 1 year ago

“I had an issue receiving my light mount and Josie was able to have a new one sent immediately. She was very helpful and understanding!”

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Posted 1 year ago

“I am a general dentist practicing in northern Virginia. I had a great experience with representative Josie. I called in to inquire about my light and she was very forthcoming in helping with my concern. The positive reviews you read online are all spot on.”

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Posted 2 years ago

“I was originally not pleased with the customer service regarding one of my products, but I think it's because my messages were getting mixed up between different individuals in the customer service side of the company. However, after escalating my complaints, someone named Josie ended up taking over and providing me with amazing customer service and ensuring personally that I was satisfied. She was on top of all of our emails, and did not rest until things were fixed. I have been using Lumadent since 2012 when I was a dental school student, and it's nice to know that the company is still reliable. I will never recommend or use any other company for my office headlight products.”

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Posted 2 years ago

“Had some questions about shipping to Europe and Josie J. answered all my questions. Thanks to her i placed my first order at Lumadent and I am excited about the Headlight once it arrives here. I will update my Review once I get to test the Product.”

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Posted 2 years ago

“Allie was absolutely amazing in taking care of the issue I had with my battery and my loupes. She and support team ( Katrina and Brian) did a great job . HIGHLY RECOMMEND THEIR PRODUCTS, SPECIFICALLY PROLUX BATTERY! MILENA B DDS /Colorado”

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Posted 2 years ago

“The loupes were just ok, have used for over 8 years. I have had multiple problems with batteries, lens falling out wires shorting, nosepieces failing, the frame hinge was the last straw, unable to get technical help via CS, had to pay for parts that did not work. I’m just retiring them and using my other set from another manufacturer that has never once failed.”

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Posted 2 years ago

“They always take the time to help! Great products!”

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Posted 2 years ago

“I called in for information on a new headlight and Shiloh answered all of my questions. When I am ready to purchase I will be going with the uniLUX.”

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Posted 2 years ago

“Thank you Kierby and Lumadent for taking the time and effort in resolving a tricky issue with an old loupe. You were able to get me the proper mount for my loupe in a timely and affordable manner. Your headlight is the best!”

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Posted 2 years ago

Lumadent is rated 4.0 based on 387 reviews