Lumadent Reviews

Name: Lumadent
Rating: 3.97

4.0 Rating 390 Reviews

71 %

of reviewers recommend Lumadent

4.0

Based on 390 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 69%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5

Visit Website

Phone:

7758294488

Email:

info@lumadent.com

Location:

10437 Double R Blvd, Reno, NV
89521

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Anonymous

Lumadent 5 star review on 29th April 2021

SEN-HAO CHANG

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lori Burrow RDH,I was having a problem with my light and Lori was able to get me a new cord at a significant lower cost than replacing a part! I can't say enough great features of the Lumadent loupes and Lori's prompt customer service!”

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Posted 3 months ago

“Good products and got excellent service from Lori Burrow. She went out of her way to help me when my old light was having issue, and offered solutions and options with new replacements.”

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Posted 5 months ago

“I am a hygienist. I bought a pair of loupea from lumadent about 3 years ago. They have greatly improved my line of vision and neck pain. I was having a problem with my light. Brought it to the Dental convention in Orlando. Jose took the time to fix the problem, no charge. There are several companies to buy loupes. Lumadent staff go over and beyond on customer service. They truly care for each customer. Thank you again Jose for providing a service that improves the quality of my work.”

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Posted 10 months ago

“Experienced outstanding customer service from rep Kody Howe. I just purchased new ergo loupes and needed some adjustments. He addressed my concerns and made servicing my loupes a very smooth and easy process. Always friendly, extremely prompt with his replies and very professional, I couldn't ask for more! I appreciated the follow-up as well. I also dealt with the sales rep Eric Garcia who was fantastic as well. He was very knowledgeable and provided me with different options to help me choose my first ergo loupes. I've purchased from LumaDent before and find myself coming back to this company each time because of their reliable products, amazing team and customer service. They set themselves apart by taking care of their customers unlike other companies that put you on the back burner after purchasing their products. I can really count on LumaDent and will continue my future purchases with them. Thank you Kody and Eric for making my experience with LumaDent another fantastic one!”

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Posted 10 months ago

“My light had a small issue which I thought was major - took it to the dental convention (ODA) and they fixed it on the spot.”

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Posted 11 months ago

“I had been trying to reach Lumadent by phone for a few weeks with no success. Josue Avalos got in touch with me by email and took care of my issue right away. Josue went above and beyond by processing my warranty and answering my questions thoroughly.”

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Posted 1 year ago

“They were kind and helpful. Thank you Josue!”

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Posted 1 year ago

“The young lady I spoke to on the phone named Josie was extremely helpful she knew who I was right away just because my telephone number popped up when she called. I told him what my problem was I told her I needed it right away. My whole call with her that's it about 15 minutes tops. That's what I like, when customer service can identify you from your phone number which is always in your registration whenever you buy something these days. Incredible thank you Miss Josie!”

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Posted 1 year ago

“Josue A did a great job thank you”

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Posted 1 year ago

“Josue Avalos opened an old claim for me and was able to resolve a problem a previous representative could not resolve. Ultimately I was treated fairly the 2nd time around. For that, I give Josue a 5 star review.”

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Posted 1 year ago

“Very prompt responses and solution”

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Posted 1 year ago

“Josue was great!”

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Posted 1 year ago

“Josue A. was great! He was great at responding to emails and was able to resolve my issues in a timely fashion. Thank you for all your help!”

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Posted 1 year ago

“Came to the office for their residential sale and Josie and Samuel were so patient and kind! I spent hoouurrsss trying on loupes and they were both so patient and amazing for helping me find the right fit, perfect IPD, and ones that would work with my small nose bridge. Sam and the project manager were so sweet to work with me in finding the best price and warranty for the loupes. Lumadent has always had great customer service! So happy to see they continue to live up to their amazing reputation! Thank you Josie and Samuel!”

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Posted 1 year ago

“Josie is absolutely amazing to work with. She is so nice and understanding. She understood my issue and resolved it promptly. Love Lumedent!!! Thank you again Josie”

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Posted 1 year ago

“I ordered my loupes about one year ago and the sales rep I had Josephine in the NY,CT and NJ area made the process so smooth. She was there every step of the way and even reached out after I received my loupes. I recently reached out to her to order a light and she responded back so quickly and also made that process very smooth as well. Plus I was suprised she remembered me from last year. She is fabulous at what she does! I highly recommend Lumadent.”

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Posted 1 year ago

“The obvious reason is posture, my neck and shoulders are so grateful. I’m surprised by its weight, I wear it ALL DAY LONG. Lenses are so clear as well …”

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Posted 1 year ago

“Josie J helped us in a difficult situation of specific time that we could receive the package. She is very kind and did a very good job, she cared about us.”

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Posted 1 year ago

“This is a retrospective review, I prior had a bad experience with the lumadent returns team that lasted several months, in which I was unable to gain a resolution to my problem. I am pleased to say that now that the whole situation is resolved, the team certainly went above what was expected for the normal returns process, up to sending new equipment at no profit to the company to resolve my dispute. I am overall very satisfied with how Lumadent managed the situation, and i would once again shop at the company in the future”

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Posted 1 year ago

“I was having a problem with my light. I took it to the dental convention and Jose G. helped me. He was amazing and fixed it right there for me. It was easy and fast. Thank you so much!”

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Posted 2 years ago

Lumadent is rated 4.0 based on 390 reviews