LUSH Cosmetics Reviews

Name: LUSH Cosmetics
Rating: 2.39

2.4 Rating 282 Reviews

33 %

of reviewers recommend LUSH Cosmetics

Company Reviews

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Metrics

2.4

Based on 282 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 55%
Accurate And Undamaged Orders	Greater than 50%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	2.4 out of 5

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LUSH Cosmetics 5 star review on 29th May 2024

Erica Gray Tilly And Jasmine

LUSH Cosmetics 5 star review on 15th April 2024

Ms.Moxy

Anonymous

Anonymous // 01/01/2019

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“Online Order #S4145577 Ordered 3 products Conditioner missing in box Shampoo open Customer service does not respond Do NOT BUY from this company”

Helpful Report

Posted 9 months ago

“In the lush store Manchester Trafford Centre The service was very warm welcoming, helpful and informative throughout I felt that the service throughout I was listed to and I could get everything I wanted and get amazing results”

Helpful Report

Posted 9 months ago

“My niece and I went to Lush in south hills village In Pittsburgh. We had the BEST experience. Elliot and Jules were the best. Elliot helped my niece out with answering her questions about the products. Helped her pick out products she was interested in. Jules was just as kind and informative about all the products. They definitely bring customers service back to were the customer feels special. We will be back for sure!!”

Helpful Report

Posted 9 months ago

“Overpriced and also support extreme political organisations. Don't shop here!”

Helpful Report

Posted 9 months ago

“Horrible Customer Service Received my super milk completely frozen and bottle had exploded from freezing. Customer service told me there was nothing they could do. Said I could ship it back at my cost after I already paid for shipping. Also kept saying it was still safe to use. Must have been part of their robotic script. Do not order if you have to get shipping as customer service will do nothing if your product is damaged, Worst customer service I’ve experienced and will never order again!”

Helpful Report

Posted 10 months ago

“As a dude with a niece who works for Lush, I've tried their soap and it's ok after you get used to the texture. But the shaving cream I just started using a few weeks ago is awesome! A close shave - every time, with no nicks. Love it!”

Helpful Report

Posted 10 months ago

“Lush has single-handedly ruined my Christmas! I bought my sister three bath bombs from lush for Christmas and was very excited to give them to her. They were supposed to arrive a week before Christmas but never arrived. I called Fedex and they said they arrived to them damaged days ago and they couldn’t be sent to me. Lush didn’t reach out to me and inform me of any damages or delays in shipping and now my sister will be without a Christmas gift. They are shipping them to her house and they will arrive a few DAYS after Christmas since for some weird reason they don’t have next next-day or a two-day shipping option. So my sister will now fly here to open a box with pictures of bath bombs. Lush offered no compensation for their poor product shipment methods. I would like some fort of compensation for the headache and the fact that I only bought these as a gift that I can no longer give and experience my sister opening”

Helpful Report

Posted 11 months ago

“Penny @ Lush in Roosevelt field made this long time Lushies day! She’s so knowledgeable and super helpful. Gave great advice for gifting to others even though I want to keep everything for MYSELF!!! Thanks to you Penny for making my day! You can’t go wrong with anything from Lush”

Helpful Report

Posted 11 months ago

“Not only do I love this Canadian brand . Today I was at the Yorkdale location and even though it was busy three people assisted me including the manager himself. I really applaud the manager of this Yorkdale location cause he runs a great location where team work matters . I walked out with three more products than I intended but this is my fav location every time I go in there I feel welcomed and treated amazingly . Thank you to the store manager and the team at Yorkdale . The client service was 10 ⭐️”

Helpful Report

Posted 11 months ago

“Was ordering online with a gift card. Put in number which was accepted. Still had a small balance and put in debit info. The site was being incredibly slow and timed out. So went through the process again and when I put my gift card info back in then I had a zero balance even though my order was never processed. I contacted lush customer service by phone spoke to a Chris that obviously could care less about his job and basically told me I was lying and tough. I will never again give Lush my business. Beyond terrible customer service. After reading an online thread I found apparently this seems to be a common trend for Lush to steal people's gift card money so doubtful this was a coincidence. Regardless the unprofessional way I was spoken to speaks volumes anyway.”

Helpful Report

Posted 11 months ago

“I visited Lush in Chelmsford and was served by Kerri - extremely helpful and knowledgeable about Lush products, in this day and age it makes such a change to be helped and spoken to like a person rather than just a ‘customer’, every time I have visited Lush the staff have always been so polite and helpful, actually makes shopping a pleasure rather than a chore. Ten out of ten for both their customer service and products. Thank you so much.”

Helpful Report

Posted 11 months ago

“Paid by PayPal, got the receipt never received confirmation from lush. And it wasn’t showing up in my lush orders. 7days later 17emails, ignored on live chat. Tried calling number to get we are busy try email or live chat, then line goes dead. Put in PayPal dispute get a response from lush. of sorry you have been charged twice. Never said I was. lol. Said they Weill communicate through email. Yeah I still haven’t had a response.”

Helpful Report

Posted 11 months ago

“Terrible! Evri, damaged my parcel and stated that I needed to contact Lush for a replacement. I called on their customer service line initially and was waiting over 20 mins before then being told they were too busy to take my call and cut me off. To cut a long story short I've called several times now, used their live chat numerous times and emailed 3 times through to their customer support and several days later I am still not being helped. How can they treat their customers like this, this is terrible!!”

Helpful Report

Posted 11 months ago

“Thank you Maria van centraal station je heb inderdaad echt gelijk de producten zijn zo goed voor me haren dank je wel ben er heel blij mee en ga deze producten allemaal aanschaffen 🍀❤️😘”

Helpful Report

Posted 11 months ago

“Untrustworthy company poor quality products”

Helpful Report

Posted 11 months ago

“Ripped off!!! Ordered a £68 gift set and send £27 one instead. Customer service is non existent.Tried phone , web chat and email without any response. Contacted PayPal to get my money back”

Helpful Report

Posted 1 year ago

“Eddy at the Lush in Mall of Georgia was absolutely phenomenal. We took my 3 year old son into the Lush store to entertain him. Eddy greeted us, helped us with the bathbombs, and filled up the sink to show my son a demonstration with their bathbombs and bubble bars. As a mom who struggles to keep their chill during temper tantrums, I was so grateful for Eddy today.”

Helpful Report

Posted 1 year ago

“Bad service”

Helpful Report

Posted 1 year ago

“I've just recently ordered many soaps to gift. I have to also say that I haven't ordered from Lush in quite awhile (2 years) all the soaps came in the box stuck together since I just found out that Lush does not wrap their bars of soap. so it was a sticky soft mess. How did they think this was a good idea. I cannot gift them any longer and was told to bring them to my nearest Lush store so maybe someone can wrap these. How did someone think this was a good idea? Especially in gifting season. This was such a bad experience that it left a very bad taste in my mouth. Don't get me wrong I understand the reason ( waste ) but the buying experience is not good anymore. What was once a unique shopping experience is now not worth it for me, it has cheapen the experience and I will no longer be shopping there again. Also things are not as they use to be. they hardly smell the same and all their prices are much higher imo. It was a very expensive lesson because I got many soaps. This company's a Nope for me.”

Helpful Report

Posted 1 year ago

“Other than expensive bad products and bad shipping, This store is bringing back the holocaust. Nazis.”

LUSH Cosmetics 1 star review on 29th October 2023

Helpful Report

Posted 1 year ago

LUSH Cosmetics is rated 2.4 based on 282 reviews