LUSH Cosmetics Reviews

2.4 Rating 314 Reviews

32 %

of reviewers recommend LUSH Cosmetics

Company Reviews

Questions

Metrics

2.4

Based on 314 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 52%
Accurate And Undamaged Orders	Greater than 52%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	2.3 out of 5

Popular Questions:

Delivery

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Customer Service

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How quickly does LUSH Cosmetics resolve customer queries?

Helpful Report

(3 days ago)

Greater than 47% of reviewers feedback is LUSH Cosmetics takes over a week to resolve customer queries.

Helpful Report

(3 days ago)

75.00%

Industry Average

“ Amazing customer service and fun bath products! ”

- Jazmin

“ In the lush store Manchester Trafford Centre The service was very warm welcoming, helpful and informative throughout I felt that the service throughout I was listed to and I could get everything I wanted and get amazing results ”

- Kelly Ferguson

“ My niece and I went to Lush in south hills village In Pittsburgh. We had the BEST experience. Elliot and Jules were the best. Elliot helped my niece out with answering her questions about the products. Helped her pick out products she was interested in. Jules was just as kind and informative about all the products. They definitely bring customers service back to were the customer feels special. We will be back for sure!! ”

- Anonymous

LUSH Cosmetics Reviews

Customer Service - Good