LUSH Cosmetics Reviews

2.4 Rating 286 Reviews

33 %

of reviewers recommend LUSH Cosmetics

Company Reviews

Questions

Metrics

2.4

Based on 286 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 53%
Accurate And Undamaged Orders	Greater than 50%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	2.4 out of 5

Popular Questions:

Delivery

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Customer Service

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How quickly does LUSH Cosmetics resolve customer queries?

Helpful Report

(1 week ago)

Greater than 47% of reviewers feedback is LUSH Cosmetics takes over a week to resolve customer queries.

Helpful Report

(1 week ago)

71.43%

Industry Average

“ My niece and I went to Lush in south hills village In Pittsburgh. We had the BEST experience. Elliot and Jules were the best. Elliot helped my niece out with answering her questions about the products. Helped her pick out products she was interested in. Jules was just as kind and informative about all the products. They definitely bring customers service back to were the customer feels special. We will be back for sure!! ”

- Anonymous

“ Not only do I love this Canadian brand . Today I was at the Yorkdale location and even though it was busy three people assisted me including the manager himself. I really applaud the manager of this Yorkdale location cause he runs a great location where team work matters . I walked out with three more products than I intended but this is my fav location every time I go in there I feel welcomed and treated amazingly . Thank you to the store manager and the team at Yorkdale . The client service was 10 ⭐️ ”

- Anonymous

“ Ten out of ten for both their customer service and products. ”

- Anonymous

LUSH Cosmetics Reviews

Customer Service - Good