Luxury Legs Reviews

Name: Luxury Legs
Address: Luxury-Legs, Suite 2.1 Stanmore Business & Innovation Centre, Howard Road, Stanmore, Stanmore
Rating: 4.52

4.5 Rating 2,461 Reviews

87 %

of reviewers recommend Luxury Legs

4.5

Based on 2,461 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

020 8731 5265

Email:

sales@luxury-legs.com

Location:

Luxury-Legs, Suite 2.1 Stanmore Business & Innovation Centre, Howard Road, Stanmore
Stanmore
HA7 1GB

Write Your review

Tell us how Luxury Legs made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Luxury Legs 5 star review on 3rd September 2017

Nancy Tetreault

Luxury Legs 5 star review on 14th July 2016

Steffen Goelkel

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Beautiful soft pair of MAC jeans. Perfect size and great discount! What’s not to like? Other jeans ordered didn’t suit me but no problem to return them. Would order from Luxury Legs again.”

Helpful Report

Posted 2 years ago

“Really good customer service. Wrong item initially sent but rectified quickly and I adore my joggers! X”

Helpful Report

Posted 2 years ago

“Great range of clothing. Prompt delivery.”

Helpful Report

Posted 2 years ago

“Excellent products and excellent service”

Helpful Report

Posted 2 years ago

“They have such a good selection of premium jeans and leggings. They are now my “go to” website. Delivery is always efficient and the packaging is special with a nice little fabric bag”

Helpful Report

Posted 2 years ago

“Wonderful! Snug fit to get on but once on so comfortable. Helped me to feel confident on my wedding day. I did wonder whether the fabric would make me feel hot and sweaty but that definitely wasn’t the case even though the temperature reached the mid 30s!”

Helpful Report

Posted 2 years ago

“Easy to pull on and comfortable to wear. Stays put and doesnt roll down.”

Helpful Report

Posted 2 years ago

“Quick delivery good service”

Helpful Report

Posted 2 years ago

“Awful customer service and returns process. They not only charge a delivery fee but also charge you a returns fee. Very difficult getting a refund from them”

Helpful Report

Posted 2 years ago

“Placed an order on Friday to receive on the Monday as I was due to go on holiday on the Tuesday, parcel never arrived and tracking had no information showing. Emailed customer support to be told deliveries take 3-4 days to arrive , regardless of what the internet states or what amount if postage you pay! Con they advertise and charge fast delivery options but can’t fulfill! False advertising!!! Now I am away for two weeks and the store will hold my parcel for 10 days before returning it so I won’t receive a refund for over two weeks! Appalling service, I’ll stick with large retailers in future who can fulfill their promises. Store stated it was an error online as they cannot deliver that quickly however I’ve checked again and yes they certainly offer a next day delivery service!”

Helpful Report

Posted 2 years ago

This order has been placed as a click and collect order, which is a 2-3 working day service, not a next day. We have been in touch with the customer and assured her that this will be refunded as soon as we have the confirmation of the parcel being returned back to us. Whilst we do offer a next day service, which proves to be very reliable , in this instance the customer has not opted for this service. We do our best to ensure delivery information is clear on our website, and to keep customers updated with their order journey.

Posted 2 years ago

“Awful customer service and returns process. I booked a collection with Royal Mail and paid for this but postman didn't bring returns label with him and couldn't see anywhere on Royal Mail website where to print label and it wasn't emailed to me. When I checked out the website clearly stated the postman would bring the label with him but he didn't. He took the parcel anyway and stuck a return to sender label on it. They still haven't received this parcel back 8 working days later and I have no receipt or tracking number for it. Luxury Legs refuse to give me a refund for it. Luxury Legs charge you to deliver items and charge you to return items - they deduct this from your refund. So no freepost delivery and no free returns. AVOID!”

Helpful Report

Posted 2 years ago

We have had lengthy communication with this customer and have done all we can to help. Unfortunately, she returned an item without following the instructions and did not apply a prepaid tracked return address label which can easily be downloaded & printed. The complaint has now been resolved to the satisfaction of the customer.

Posted 2 years ago

“Easy to find what I wanted (Mac jeans) on website. Ordering was simple, delivery prompt. Well packed.”

Helpful Report

Posted 2 years ago

“I’m a size 10 larger 10. I got the size small and are great. Going to order a black pair too. No muffin too hold tummy in and comfortable”

Helpful Report

Posted 2 years ago

“Brilliant! Smooths out the figure perfectly amazing”

Helpful Report

Posted 2 years ago

“Excellent customer service. I needed to return the item for an exchange everything was handled efficiently and customer service were very helpful. I would definitely repurchase from this company.”

Helpful Report

Posted 2 years ago

“Great selection of products. I’ve been buying my Wolford tights here for years. My most recent purchase is Kate Spade silk pyjamas. Beautiful!”

Helpful Report

Posted 2 years ago

“Got 2 spanx products. The sizing was off and one of the items was damaged. Not great quality.”

Helpful Report

Posted 2 years ago

“The jeans fit so well and are very comfortable. Very impressed”

Helpful Report

Posted 2 years ago

“Absolutely the best purchase I’ve made in a long time! Never worn Spanx before buying the Spanx Oncore Shapewear and I was little dubious to see if it would work but honestly so comfortable and certainly shapes in the right areas, supports you and discreet. I would definitely recommend.”

Helpful Report

Posted 2 years ago

“Terrible customer service. Don't purchase from them. They add stipulations on returns after the fact. Dishonest and a terrible company to do business with. My order was over $1000 and they dishonestly kept $300 upon return of my items even through this was their mistake.”

Helpful Report

Posted 2 years ago

We bent over backwards for this customer in order to resolve a situation that was totally of her own making. She refused to accept her order despite the fact we delivered on time & even offered to refund her the import duties which are not our liability. Her order is being completely refunded less shipping costs. We pride ourselves on our customer service but unfortunately nothing we could do for this customer was good enough.

Posted 2 years ago

Luxury Legs is rated 4.5 based on 2,461 reviews