Luxy Hair Reviews

Name: Luxy Hair
Address: 1250 Flyer Way, Suite 100, Salt Lake City, Utah
Rating: 4.24

4.2 Rating 218 Reviews

78 %

of reviewers recommend Luxy Hair

4.2

Based on 218 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Customer service: I had trouble color matching my hair and they worked with me to find the right match just in time for my wedding consultation. Even when I ordered a color that was too dark they expedited a color sample for me to try which was a perfect match. Product: The extensions are great. They aren’t to heavy and stayed in with no issues for the three days I wore them. They curl very nicely and hold shape.”

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Posted 11 months ago

Wow! Thank you for your kind words. We truly appreciate your love and support of Luxy Hair :) Warmly, Luxy Hair Support

Posted 11 months ago

Luxy Hair 5 star review on 29th April 2024

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Posted 11 months ago

“Very soft, beautiful, and naturally thick. length is as stated on their website. Customer service is always helpful as well! Quality is always up to par, and always the brand I go back to even after trying other ones. Also the best seamless set I’ve ever tried, I have never needed to replace any clips. 10/10”

Luxy Hair 5 star review on 24th April 2024

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Posted 11 months ago

“After trying different hair extensions I found and tried Luxy…. They are the best by far!”

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Posted 11 months ago

Great to hear, Pam! Thank you for sharing your wonderful feedback. Warmly, Luxy Hair Support

Posted 11 months ago

“I used tape-in extensions for a long time but decided to try a halo so that I could change things up and wear a ponytail or bun more easily. I tried another known halo brand but I could never get it to fit quite right and seem natural. The Luxy halo is such a better design; it’s easy to fit, comfortable, looks natural and the hair is beautiful. I’m so so happy with my Luxy extensions - I’m Luxy for life!”

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Posted 11 months ago

Great to hear that you are enjoying our Halo, Stephanie! Thank you for sharing :) Warmly, Luxy Hair Support

Posted 11 months ago

“Very good.”

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Posted 1 year ago

Thank you for sharing your 5-star review on Luxy Hair! Warmly, Luxy Hair Support

Posted 1 year ago

“Color washed out of two out of three sets. Haven't shampooed third yet but not hopeful. I love the quality and colors, but can't shampoo and maintain original color”

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Posted 1 year ago

“I was disappointed. I don't disagree with the weft method. I agree that there has to be some way to get people to see the color before opening the product. I agree that you can't resell an open product. When I opened mine and looked at my weft I thought that it was pretty close, but the blonde color that was sent doesn't match the picture that represents that color. The box doesn't have the color name on it, but it has a number, so there's really no way for me to know if they sent me the color that I ordered. When I reached out to customer service, they were very nice, but I feel like there are exceptions to every rule. I had originally asked if they had any pictures of models with the sandy brown balayage that I had ordered. She told me that since it was discontinued they don't have any pictures. I wanted to see how it looked elsewhere besides the only picture that they provided for that color. But the picture of the extensions of this color also don't match the picture of the bun that they provide. I was basing my color off of the hair extension color. The product description says that it will last up to 6 months. I'm sure I can make mine go longer, but I wouldn't have ordered it had I known that. I wouldn't have ordered it had I known it wasn't the same color as what was in the picture. I do like the feel of the hair and the weight is good.”

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Posted 1 year ago

“First off, I just want to say how extremely disappointed I am with the quality of your hair extensions. They are TERRIBLE quality and you sell them for such an insane high price for what you get. Your prices should give good quality extensions but your extensions are SO BAD. You are literally robbing people and stealing their money. I’ve been purchasing hair extensions from Amazon. Because I have found really nice ones on there from time to time. But I wanted to get better quality extensions as the Amazon ones I found started to tangle really easily over the years and they would break off at the ends when you brush them. So I ordered from your website. TELL ME…….. WHY ARE THESE EXTENSIONS JUST AS HORRIBLE!??!!?? Your extensions cost me over $450 Canadian dollars, And they are just as bad as the Amazon ones!!!!!!! I have gotten 3 weeks of wear from your extensions, and they tangle and they break. And I am being so careful with them. Your extensions are absolutely awful, and I will NEVER purchase another set from you and I will tell other people how terrible your extensions are. These cost me over $450 CAD. And I feel like I have been ripped off! Your extensions SUCK! I want a full refund and if you refuse the refund, I will tell not only my friends about your crappy extensions, but I will be posting online as well. I know there are a lot of girls looking and always wanting extensions, so if you can’t refund someone for giving them TERRIBLE extensions, then you don’t deserve to have another customer ever again in the future. This is such a rip off!!!!!”

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Posted 1 year ago

“I was charged and never got the product!”

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Posted 1 year ago

“Absolutely beautiful. Luxy Hair is my favorite.”

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Posted 1 year ago

Wow! We appreciate your lovely comments. Please continue to enjoy your Luxies and reach out to us at any time - we're here to help! Warmly, Luxy Hair Support

Posted 1 year ago

“Hair is extremely thin. I contact them for support and they are now having me measure the hair and weigh it. You should not be okay with paying almost 400$ for this. Not exaggerating here but hair is ridiculously thin from the middle and down. I have thin hair and always bought the thickest set either way. This should be even more than what I used to buy in grams. And it still wouldn’t help someone with thin hair. Very disappointing. Also, don’t waist your time. They respond to emails as if they will help, but even after expressing that I want the set they are claiming to have it literally doesn’t matter if one hair strand reaches 24 in. They will then have their reason to not resolve”

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Posted 1 year ago

“I ordered a sample because I was not sure of which color would work for me and I'm glad I did because the color I ordered was too light. I will say the hair sample is fabulous. I will be placing an order for the fine or thin type clip-ins.”

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Posted 1 year ago

Thank you for sharing your feedback, Maria. Please reach out to us if you have any questions along the way. We're here to help! Warmly, Luxy Hair Support

Posted 1 year ago

“I love Luxy! I searched high and low for extensions that would match and Luxy came thru with several pieces in Dark Gray that blend really well my natural gray! Because these pieces are Remy Human, they can be cut, toned and glossed just like my natural hair. After purchasing the 20 inch Halo in 2 years ago, I was so impressed with the quality that I added a 16 inch ponytail extension, a 16 inch volume weft and the 16 inch seamless collection for thinning hair. With these pieces I am able to achieve several looks and styles effortlessly. Luxy offers a wide array of must have pieces in several inclusive colors. They are easy to apply and add so much impact when styling! I get so many compliments on how beautiful and healthy my hair looks and I've referred several people to Luxy. Luxy hair is my FAVORITE accessory!”

Luxy Hair 5 star review on 28th February 2024

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Posted 1 year ago

Hi Laura, You are looking so gorgeous - thank you for sharing your photos! We are absolutely delighted to hear that you love every set of Luxies that you have. Enjoy your amazing hair days, beautiful. Warmly, Luxy Hair Support

Posted 1 year ago

“Best confidence boost!”

Luxy Hair 5 star review on 3rd February 2024

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Posted 1 year ago

Wow, you look amazing, Kristin! Please continue to enjoy your set :) Warmly, Luxy Hair Support

Posted 1 year ago

“My mom loves these hair ties! Wears them all the time!”

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Posted 1 year ago

Great to hear! Thank you for sharing :) Warmly, Luxy Hair Support

Posted 1 year ago

“10 days since I ordered. No product in sight, tracking number is useless, it shows it is languishing at a place miles from here, and customer service apologizes, but they won’t be there until 6 am tomorrow. Looks like I am out $60 dollars…..my fault for falling for an Instagram post. If I could rate this a ZERO, abysmal, I would do so. The mechanism for refund or replacement is impossible to navigate! SAVE YOUR MONEY!”

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Posted 1 year ago

“Beautiful color and very thick however if you plan on buying these for every day wear please read this and do not bother! Some backstory, my first time purchasing Luxy hair and was so excited as I’ve heard amazing reviews! I ordered (20 inch halo brown - blonde balyage) and I wear them at least 5 times a week, always hang overnight and brush with a special hair extension brush, I never use heat on them and only curl using rollers . I purchased these in October and have washed them 3 times with sulfate free shampoo and conditioner, and will say again have never used heat to them. The two front wefts are so beyond matted as if the hair was made of silicone!!! They are too matted to the point I will have to throw them out even though they realistically have so much more wear left in them as there has been no shedding or any other issues. I’ve tried repairing with deep conditioning treatments and nothing is working, they go into my hair brushed and styled and not even 10 minutes later they are completely matted and tangled. I’m so disappointed as I saved up for so long to buy these and it is very evident these are not made of remy hair. I am so upset and disappointed.”

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Posted 1 year ago

“Luxy Hair has provided reliably quality products that look impressively natural. I've been very satisfied. The only difficulty I've experienced is using my points concurrent with coupons.”

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Posted 1 year ago

Hi Jessica, Thank you for your kind comments. We're thrilled to hear this and appreciate your love of Luxy Hair. Best to you for 2024! Warmly, Luxy Hair Support

Posted 1 year ago

“I have worn these extensions 3x so far and every time it gets easier! They are so comfortable, they blend seamlessly, and the color is a perfect match. I reached out to customer service because I was in between two colors and purchased both, and returned one. They were so helpful with the process. They seem to have all of my questions answered on the website. Instructions are user-friendly. After much research, I am very happy I decided to invest in Luxy Hair extensions.”

Luxy Hair 5 star review on 26th December 2023

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Posted 1 year ago

Luxy Hair is rated 4.2 based on 218 reviews