“The initial taster session and assessment were very good indeed. However, I have since experienced difficulties with booking reformer Pilates classes due to classes being to capacity. In addition there is not an app; registering online, my account has not uploaded my package deal so it is difficult to, monitor class attendance and fees paid, et cetera
Not sure that I will renew my subscription at this stage”
“I think Lyfe Health are doing a good job and have been most thorough except in my initial shoulder examination the Physiotherapist Dan checked my Brachial reflex and my Brachio-radialis reflex but not my tricep reflex which I found rather strange. When I asked him at the end if he had done a test for a labral tear such as o'Brien's test, rather than explain himself, he suggested I was trying to argue with him. He reeled off his academic qualifications and suggested I should go somewhere else if I wanted to argue... when I was only trying to get some reasoning for his working diagnosis and I was trying to understand why he had not done certain tests for a labral tear so that I might get a fuller picture of my condition. Otherwise the service that they provide is excellent and Dan did everything else very well.”
“My physio Oliver is very good. But I don’t agree with the way it is run, the whole set up. Forcing people into packages of 6 or 12 treatments with the lure of lower costs. Trying to flog insoles. Needing to give 48 hr notice for cancelling. I have used practitioners in different areas frequently but never came across this.
Needing a physio is a health matter, not a business matter. When my ) sessions are up, I won’t be returning because of this.”
“5 stars for all of the staff, just think it’s very off that you expect them to work on the Coronation bank holiday day, so 1 star for management and 5 stars for the staff that deserve better in my humble opinion.”
