Lyst Reviews

Name: Lyst
Rating: 3.77

3.8 Rating 1,725 Reviews

68 %

of reviewers recommend Lyst

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Email:

customercare@lyst.com

Location:

Floor 7, The Minster Building, 21 Mincing Lane
EC3R 7AG

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is the worst web site. I had a problem With an order and they have walked away. Do not use!!!”

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Posted 4 years ago

“Bought a Henro jacket on lyst site during a published promotion.. lyst could not honor the purchase and did not support me. Who needs them., will use the site for research Only and buy directly from now on. It feels like a bait and switch scenario. Not a good feeling!”

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Posted 5 years ago

“I bought armani exchnge t-shirt and I'm very happy with it. Will buy again from lyst”

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Posted 5 years ago

Hi there, Thanks for your feedback. As the largest global fashion search platform, Lyst is where you can search thousands of fashion stores in one place. On our website you can get access to over 12,000 brands and stores via one single search bar. From emerging trends to worldwide fashion movements, Lyst is a unique source of global fashion intelligence. We really hope to have you browsing in our website soon. Have a great day, Bruno

Posted 5 years ago

“Like shopping at highend shoppingcomplex..all brand from wellknown designer in this apps..”

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Posted 6 years ago

“HAVE A GOOD A QUALYTI JEANS”

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Posted 6 years ago

“I put in an order on November 28, 2017. Read the reviews and thought oh no!! But to my surprise got an email confirming my order. Received another email when my order was on the way i was able to track my order. Received my order on December 1, 2017. Open it and loved the coat that i ordered for my daughter for Christmas!! Very happy with this company. Will order again from this company:))”

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Posted 6 years ago

“I am doing everyone a favor by writing this review. If you are an online shopper, DO NOT buy anything from Lyst.com. The company allows retailers on their site like Stefaniamode.com that makes it very difficult for customers to return items. If your item was shipped from Italy or other country different from the U.S, and you want to return the item, then you are responsible for the return shipping cost regardless of how much you spend. I bought a pair of Vetements Levi's jeans for $880 USD. The color posted on the site was different. I reached out to both companies Lyst.com and Stefaniamode.com the same day that I received the jeans, letting them know that I wanted to return the jeans. It took two weeks for me to receive a response and an authorization to return the jeans, and only after having to send them pictures (just to make it more complicated) proving that I had the item. In addition, it cost me $170 USD to ship the item back the jeans to Italy and I had to insure the package as you can't trust companies/sites like these. I will write more reviews in any possible site about this site and the retailer and spread the word through social media, so if you are reading this please do the same and save others some money and the hustle.”

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Posted 7 years ago

“Ordered a product from through their site from a store. Received an email stating my debit card would not be charged until the store approved my order. My debit card was charged quickly but I did not receive a confirmation email. I contacted their customer service rep about the issue. I was told the product that I ordered was not available. It's already a bad business model to be selling products you don't have but I was ok with that as many sites seem to be going this route. However, it inexcusable that my debit card was charged when I received an email stating otherwise. My funds are still in limbo 5 days later. Do not shop through this site and if you do be aware of their poor business practices”

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Posted 7 years ago

“Great wepsite got some great brand s but are the products real or fake ?”

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Posted 7 years ago

“I placed a order today for 575.00 they took the money out of my account and now they are saying the card was declined and they are not sending the boots yet still they have my 575.00 even though they claim the payment was declined! do not order from them they will steal your money, now i have citibank fighting them! they tried to lie on luisa via roma and say they said my card was decline but i called them since they have a phone number and they said its LYST fault”

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Posted 7 years ago

Hi Lareine, thank you for getting in touch. I'm very sorry to hear that your could not be placed with Luisa Via Roma, I completely understand your disappointment. Please be assured you will not be charged for an unsuccessful order and your bank will release any pending charges on your account. I'm pleased to see that you were also in touch with our customer care team to resolve this. Thank you again for taking the time to share your feedback. Best wishes, Karla

Posted 7 years ago

“Ordered something from Lyst, It horrendous to try and return something Lyst and these are their words "To clarify, Lyst works much like an online shopping mall where you can purchase items from a variety of retailers all over the world. As such, Lyst does not stock any items, instead your order is placed directly with the retailer, who will also take your payment, through our integrated checkout system. The retailer will also fulfil the order and organise the delivery to you. I can confirm that all returns and exchanges are handled directly by the retailer’s dedicated customer care team, who in this instance is Forzieri." Had I bought from Forzieri directly I would have qualified for free returns. But when you purchase through Lyst, you have to pay for the return! Never ever shop with or through Lyst. Total waste of time, and stress. They need to learn from Far Fetch and Zalando. Uncomplicated free returns and a pleasant shopping experience. If I see anything through Lyst and Klara I will run a mile!”

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Posted 7 years ago

Hi Himanshu, thank you for your feedback. I'm very sorry that you've had a bad experience arranging your return to Forzieri. Thank you for also contacting our customer care team with your query, please be assured we will be happy to help resolve this for you. I will reach out to you again via email and I look forward to speaking with you shortly. Best wishes, Karla

Posted 7 years ago

“I made an order for over £500, I received an Email confirmation then another email confirming their had been an error and my money still has not been refunded, absoloutley digusted with the whole service would not recommend & will be reporting this company for fraud and theft”

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Posted 7 years ago

Hi Fozia, thank you for getting in touch. I'm very sorry to hear that your order could not be placed with the retailer and that you have seen a pending charge for the order. Please be assured we will reach out to you directly to resolve this and will be happy to help with any other questions. Thank you again and we look forward to speaking with you shortly. Best wishes, Karla

Posted 7 years ago

“Lyst listed a pair of Prada sneakers as WOMEN'S when they were MEN'S, which I did not discover until I received them and opened the box. Lyst customer service acknowledged their error and said they would pay return shipping. Yet, after I emailed Lyst a copy of the return Fed Ex charge (to Italy) that I paid, I have heard nothing. Zero. No credit to my charge card. Not even an email acknowledging its receipt of the charge slip. It's a problem when a web site has no customer service phone number. I will never ever order from Lyst again. It was a very expensive mistake.”

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Posted 7 years ago

Hi Barbara, thank you for your feedback. I'm so sorry to hear that your Prada sneakers were the incorrect gender. Thanks for contacting our customer care team and please accept my sincere apologies for any delay during this busy period. Please be assured I have responded to your message and will be happy to resolve this for you. Best wishes, and I look forward to speaking with you shortly. Karla

Posted 7 years ago

“Does anyone know if lyst's items come in their original packaging? I want to get a Saint Laurent wallet but Im not sure if it comes in the YSL box with a dustbag.”

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Posted 7 years ago

Hi there, thank you for your message. As Lyst partners with retailers around the world the packing may vary by item. Please send the Lyst link to the Saint Laurent wallet to customercare@lyst.com - I'll be happy to take a look. Thanks again and I hope to hear from you shortly. Karla

Posted 7 years ago

“my order was cancel and they refunded my money the whole website is a scam u cant even get in contact with anybody cause nobody answers the phone”

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Posted 8 years ago

Hi Brad. Thank you for sharing your feedback. I'm very sorry to learn that your order has been cancelled by the retailer. I understand that you have tried to contact them directly and I do apologise that you haven't received a response. Please be assured that I have reached out to you and will be happy to help with any further questions. Thank you again for your comments and have a lovely weekend. Best wishes, Karla

Posted 8 years ago

“After registering with Lyst yesterday for a notification when a pair of boots I want are back in stock, I was emailed 5 times in the space of 24 hours. None of the emails included notification that the item I wanted was available for purchase, it was just unrelated spam promo emails. Very frustrating. I've now unsubscribed completely. Would not recommend unless you like being bombarded with rubbish.”

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Posted 8 years ago

“I ordered my shoes days ago and still have no email for delivery or nothing!!! And I was charged more than my receipt says!!! I have filled out the contact form and haven't gotten any response back!”

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Posted 8 years ago

Hi Rasheeda, Many thanks for your feedback. I'm very sorry to hear about these issues with your recent order. I do apologise we haven't received any previous corespondance from you. Please be assured I have contacted you directly via email to get this resolved. Thank you again for sharing your comments, and I look forward to speaking with you shortly. Karla

Posted 8 years ago

“Went online and purchased item for $657.22 and called my bank in advance so they wouldn't flag it as fraud. So my part of the transaction went through and a charge for over $600 was pending on my bank account. The other part of the transaction-where lyst notifies the retailer to ship my item was voided due to a computer glitch on their part. So I was charged for an item on an order that was cancelled. In numerous emails with lyst regarding this they tried to explain how one part of the transaction was successful-taking my money and how the other part of the transaction-receiving my item wasn't successful due to a computer glitch. They will tell you how terribly sorry they are and how this is an isolated incident and how your money is not really taken from your account. Do not believe them. It's been 2 days and I still do not have access to those funds. Those funds are frozen until this gets resolved. And mind you, I had to notify my bank to place a stop on this charge. So I will eventually get my money back. My advice is to you is to use their site ONLY as a locator service for the retailer that has the item your looking for. Then go on their website directly and enquire about their customer service rating and their return policy. Because if you use lyst and a problem arises they will refer YOU to the retailer anyway so you might as well deal with them directly from the get go. That's what they told me to do-go to the retailer website (which ironically is called heist) and purchased the item again. Will never use Lyst again.”

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Posted 8 years ago

Hi Lynne, thank you for your feedback. I’m very sorry about this situation, and I completely understand your disappointment. Please be assured that the pending funds were returned to your bank within 24 hours of your unsuccessful order. If this has not yet reflected in your account, please contact your bank to resolve this directly. Thank you again for getting in touch, and have a lovely day. Karla

Posted 8 years ago

“Very good service”

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Posted 8 years ago

“Outstanding service online.....received my items pronto.”

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Posted 8 years ago

Lyst is rated 3.8 based on 1,725 reviews