Name: Lyst
Rating: 3.77

“I am currently being held in a telephone queue waiting to speak to the payment company that deals with the payment I need to make for the item i purchased through you. The trouble is i ordered with you, then realised I needed to cancel the order, I contacted you to try to do this and was told i had to contact the company supplying the goods which was 'idle man' I did this several times and received automated responses saying that they would get back to me in 48 hours at most. Here i am on Monday morning still trying to find out how i return this unwanted item. When i placed my order i had no idea you acted as an agent for other companies. I am now onto my third organisation with no replies from anyone an item i don't want and an invoice from the third company. I have been on the phone now in a queue for 15 minutes trying to get some help with my query. I will definitely not use you again or any of the other companies involved. I am aware as a consumer of my right to return this item and this is what i wish to do. I will be posting this review in as many places as possible in order to ensure other people are warned about using your services. I am a very frustrated and unsatisfied customer. H Whitehead”

Helpful Report

Posted 9 years ago

Hi Holiday, It was a pleasure to speak with you on the telephone and thank you for your time. Please accept my sincere apologies for the obvious inconvenience. The Idle Man have confirmed they have sent over the return form and I am very sorry that you have not received this. Please be assured they will be contacting you again shortly to ensure they have provided you with all the relevant information. I will make this my priority and update you this afternoon. If you have any questions in the meantime please do not hesitate to contact me. Best Wishes, Benedict

Posted 9 years ago

“I tried to buy a pair of jeans in the Black Friday sale. I completed the transaction and Lyst confirmed the purchase had been made. Then the next morning, you sent me an email to tell me that Lyst was not able to fulfil the purchase. So I missed the chance to get a pair of jeans in the sale from any other supplier. Had Lyst told me immediately I would have been able to use a different supplier. By not telling me till the next morning, I was forced to miss the opportunity. Can you help me by doing another Black Friday deal on another pair of jeans, please? Thanks marcus”

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Posted 9 years ago

“I will never order from lyst again!! They made a mistake with my order which i had to cancel, £190 i am now waiting for refund, which im getting no where with, its christmas soon and i need the money!! The company is an absolute joke, dont waste your time & money, buy from somewhere else”

Helpful Report

Posted 9 years ago

Hi Abbie, Thanks for your feedback. I’m so sorry to learn there has been a problem with your order and I appreciate your frustration. Unfortunately after investigation I cannot find any previous contact from you here at Lyst and I believe you must have spoken directly with the retailer. Please be assured I have made this a priority and I would like to investigate this on your behalf. I have now emailed you directly and I look forward to hearing from you. Best Wishes, Benedict

Posted 9 years ago

“I have to delete my order because you required me by mail private information about my credit card with a low grade of security. No comparison with other online shop. I completely disappoint”

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Posted 9 years ago

Hi MariaIsabella, Thank you for your feedback. Please accept my sincere apologies for any inconvenience. I'd like to clarify the situation with regards to your order. To reduce the risk of fraud, some retailers will request personal and payment details in order to complete your purchase. Copies of your payment card, in addition to copies of your photographic ID, may be needed by some retailers to perform appropriate anti-fraud checks. This includes and is not limited to, Lane Crawford. Unfortunately failure to provide this information will result in the order being cancelled. Please understand that the collection of personal data is used solely to perform anti-fraud checks. I hope this helps and feel free to contact us at customercare@lyst.com for further assistance. Best wishes, Benedict

Posted 9 years ago

“Lane Crawford web site has ask my credit card fotos end the address of my bank To finish my order, i Thank that tris is crasy!”

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Posted 9 years ago

Hi Paola, Thank you for your feedback. I'd like to clarify the situation with regards to your order. To reduce the risk of fraud, some retailers will request personal and payment details in order to complete your purchase. Copies of your payment card, in addition to copies of your photographic ID, may be needed by some retailers to perform appropriate anti-fraud checks. This includes and is not limited to, Lane Crawford. Failure to provide this information will result in the order being cancelled. Please understand that the collection of personal data is used solely to perform anti-fraud checks. I hope this helps and feel free to contact us at customercare@lyst.com for further assistance. Best wishes, Marina

Posted 9 years ago

“The shoes were not fit purpose as I needed tonight n Sunday for an outing. Just got a mail that i have to edit till Monday”

Helpful Report

Posted 9 years ago

Hi Taiye, Thanks for your feedback. I can confirm that delivery with this retailer takes 4-6 working days as displayed on our website. Therefore your orders will arrive with you by Monday at the latest. After investigation I see that UPS attempted to deliver the first of your orders today but there was unfortunately nobody in to receive the package. My advice would be to contact UPS directly to organise re-delivery. I hope this helps. If you have any questions please do not hesitate to contact me directly on customercare@lyst.com. Have a fantastic weekend! Best Wishes, Benedict

Posted 9 years ago

“I didn't like that Lyst does not take responsibility on when goods will be processed and will arrive. I mean if you are a catalogue or a re-seller and you sell good of other online shops through your shop - the responsibility should be on you. But in this case - I bought something that I thought I was buying from you - and in the end it turned out that it wasn't Lyst that sold me the package, and Lyst is not responsible for any delays and processing. Why the hell does Lyst exist then? One place to find everything? Ok, then maybe I found something that I need through Lyst - redirect me to the actual shop that sells it. Then I will know, that Lyst is not responsible and I'm dealing with something else.”

Helpful Report

Posted 9 years ago

Hi Maksim, Thank you for your feedback and your recent order with us. To explain, Lyst works with retailers all over the world to bring you the latest trends all under one virtual roof, very much like an online shopping mall. This means you can quickly and conveniently search for items of a certain, colour, style, size or from a particular designer without having to leave the site. Please be assured we will always display the name of the retailer who will fulfil and ship your order on the product page and then again at checkout. In some instances, depending on the retailer and your location, you will be re-directed to the retailers website to complete your purchase there. Although all orders will be processed and dispatched directly by the retailers the Lyst customer care team will always be here to help you if you have any further questions or if you need any assistance. I see you have now been in touch with us directly through our customer care contact page and I thank you for your rating of that service, I hope it helped to clarify. Please feel free to contact us if you need any further help. Have a fantastic weekend! Best Wishes, Benedict

Posted 9 years ago

“The item advertised on Lyst was totally different from the item sold by YOOX. Let me start with the fabric content, Lyst advertised it as 100% cashmere, I received a garment that was 100% cotton. The cardigan on Lyst was sold as having a hood, the one I received had no hood. I received a item different from the description advertised.”

Helpful Report

Posted 9 years ago

Hi Gvanoy, Thank you for your feedback and for alerting us to this matter. It's great to hear from you again! I am aware you were in contact with our team yesterday and very sorry to learn of this error. Please be assured we have now contacted you directly as we would like to investigate this on your behalf. We look forward to speaking with you. Best Wishes, Benedict

Posted 9 years ago

“I ordered something that was mit available 3 dass later. Not recommendable at all.”

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Posted 9 years ago

Hi Fabienne, Thanks for your feedback. Please accept my sincere apologies for the obvious inconvenience. I completely understand your frustration and want to assure you that this has been flagged to our engineers for their investigation. As product restocking is at the retailer's discretion we are unfortunately unable to be more specific on future availability. However, If you click on the "+ Lyst It" button on the product page you will be alerted by email as soon as the scarf becomes available again. If you do have any further questions please do not hesitate to contact me on customercare@lyst.com. All the best, Benedict

Posted 9 years ago

“I was so excited to find a pair of shoes on Lyst that I had been looking for everywhere! So excited that I purchased TWO pair - one for me and one for a friend who loved them too. At around 3 in the afternoon I received an email that the shoes were no longer available, that my order had been cancelled and that my credit card would not be charged. Why would they possibly be on the website and why would the order have possibly gone through if the shoes were not available? VERY UNHAPPY CUSTOMER! First time on Lyst. Last time on Lyst.”

Helpful Report

Posted 9 years ago

Hi Ellen, Thanks for your feedback. I am so sorry to hear that your order could not be processed. Please be assured that the order did not go through and you were therefore not charged. I have now spoken with the retailer directly and I am pleased to hear that they notified you immediately by email. As product restocking is at the retailer's discretion we are unfortunately unable to be more specific on future availability. However, If you click on the "+ Lyst It" button on the product page you will be alerted by email as soon as the shoes become available again. Please accept my sincere apologies for the inconvenience. I hope this helps. Please do not hesitate to contact me directly on customercare@lyst.com if you have any further questions. Best Wishes, Benedict

Posted 9 years ago

“I wrote a review before and received nothing back. Why bother”

Helpful Report

Posted 9 years ago

Hi Robert, Thanks for reaching out to us. I hope you had a good weekend! I am very sorry but after investigation I can find no review from you nor any previous contact. I have now emailed you directly to discuss the matter further. I look forward to hearing from you. Best Wishes, Benedict

Posted 9 years ago

“Still have not received my items i purchased more then a week ago with no response or way to check on it”

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Posted 9 years ago

Hi Andrea, I hope you are having a good weekend! I can confirm that shipping with this particular retailer takes 5-8 working days and your order is set to arrive with you on Tuesday. You are also able to track your order on the retailers website. Please accept my apologies for any confusion. I have now emailed you directly with further information. Best Wishes, Benedict

Posted 9 years ago

“You sold me a pair of shoes that the actual vendor didn't have in stock. I had to contact the vendor to cancel the order - very inconvenient.”

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Posted 9 years ago

Hi Prairie, Thanks for getting in touch. I am very sorry to hear that there has been an issue with the retailer supplying you with your item. I am now investigating with the them and will contact you directly. Best Wishes, Benedict

Posted 9 years ago

“Order was canceled by company because they're going out of business. Why didn't you remove them from your website??????”

Helpful Report

Posted 9 years ago

Hi Barbara, Thank you for your recent order with us. I am so sorry that the retailer did not have your item in stock. It's obviously very disappointing and I would like to personally assist you in finding a suitable alternative. Please be assured that this is an isolated incident and I sincerely apologise for any inconvenience caused. Our engineers are aware and will ensure this product information is updated as quickly as possible. I have now emailed you directly and I look forward to your response. All the best, Benedict

Posted 9 years ago

“Dead customer service. No help at all. Couldn't confirm my created account hence unable to track my order. CS is not responding.”

Helpful Report

Posted 9 years ago

Hi Anna, Thanks for your email. It's lovely to hear from you. I am very sorry for the delay in my response and I sincerely apologise for any inconvenience caused. I see that you sent a number of emails yesterday as you had trouble recovering your password. After investigation I see that unfortunately no password has been set for your account. Please be assured I have now reset your password and emailed you directly to confirm these details. I have also heard back from the retailer and they confirm that you received the order yesterday and have been in correspondence with them directly If you have any further questions please do not hesitate to contact me personally and I will be very happy to assist you. I will look out for your response to ensure you are not delayed any further. Have a great day! All the best, Benedict

Posted 9 years ago

“The company I was directed to by Lyst wanted me to send photos of my credit card and a bank statement. Very strange and did not trust this so cancelled the order. Lyst should be careful who they endorse”

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Posted 9 years ago

“Sent me the wrong item, have contacted customer service for a shipping label so I can return the wrong item and have proper item sent out to me, and I still have no response from customer service after already 2 days. Totally unacceptable”

Helpful Report

Posted 9 years ago

Hi Barbara, Thanks for your feedback. I understand your concern and appreciate your frustration. Please accept my apologies for the delay in my response. Unfortunately, after investigation I was unable to find any other emails from you on our system and I am very sorry for any inconvenience. Please be assured I have now contacted you directly to resolve this with you. I look forward to hearing from you. All the best, Benedict

Posted 9 years ago

“I had to email them to find out where my order was just to be told oh sorry we're out of stock so cancelled your order, sorry we didn't let you know there must of been a technical hitch, you have a transaction pending on your card if your bank sends us the payment we will try and get it back to you, you should call your bank and get them to cancel the transaction. To much hassle to ever deal with them again.”

Helpful Report

Posted 9 years ago

Hi Adrian, Thank you for feedback. I hope you had a good weekend. I am so sorry to hear you were unhappy with the service you received yesterday. There appears to have been a misunderstanding and I would like to clarify the situation. I can confirm that the funds were not taken from you account as the order was unfortunately cancelled. The amount had been reserved by your bank however, as the order could not be processed the funds will simply be released back into your account. I can confirm it will all happen automatically and you do not need to do anything Please accept my sincere apologies for any inconvenience. If you have any further questions just let me know and I will be happy to help. All the best, Benedict

Posted 9 years ago

“If you are about to order from LYST, read on and Beware!! I have made several purchases over the years from so many different online fashion websites but this is my first experience with Lyst. I ordered a pair of sandals in a size 6, assuming it was a UK size 6. But when the order arrived from Grifo210, one of Lyst's company partners, it was tiny. On the Lyst website there is no indication of whether it is a UK or US size 6. I have since emailed Lyst and they have advised me to contact Grifo210 to request a refund including postage and that they would contact them on my behalf too. It has been a week and neither Lyst nor Grifo210 have responded to any of my e-mails, truly appalling! Also, they charged me £21.00 for delivery and postage when other websites only charge £10 and respond to any queries within hours!!! Won't be shopping here ever again that's for sure! Please consider other fashion websites that are far more professional and have exceptional customer service, and provide a PRE-PAID returns label!”

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Posted 9 years ago

“Wrong size sent.”

Helpful Report

Posted 9 years ago

Hi Robert, Thanks for your email. I am so sorry to hear that you have been sent the incorrect size shoes. Please be assured I would like to resolve this for your as soon as possible and have now contacted you directly to obtain further details. In the meantime if you require any further assistance please do not hesitate to contact me. All the best, Benedict

Posted 9 years ago

Lyst Reviews