Lyst Reviews

Name: Lyst
Rating: 3.77

3.8 Rating 1,725 Reviews

68 %

of reviewers recommend Lyst

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Email:

customercare@lyst.com

Location:

Floor 7, The Minster Building, 21 Mincing Lane
EC3R 7AG

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought Rachel Comey earrings recently and they broke as soon as I got them. The glue that kept the plastic together was so weak. Not worth $117. I was extremely upset. Don't sell things that aren't quality.”

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Posted 9 years ago

“I order a product and never showed there was no word if it was back ordered or cancelled. The communication as to what is happening is appalling. The last thing I want to mention is the barrage of emails wanting me to buy instead of hey the item you ordered is????? I realize Lyst forwards online orders the to the mills, manufacturers and different distributors and receives a commission flat fee subscription or referral fee but you need to hold your vendors accountable especially on order fulfillment.”

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Posted 9 years ago

“RECIEVED A PAIR OF SHOES THAT WAS NOTHING COMPARED TO WHAT I ORDERED”

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Posted 9 years ago

“order never delivered, have not heard a word since ordering. Will be calling credit card to cancel soon”

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Posted 9 years ago

“Unfortunately, Lyst sold me an item that was out of stock ---- I never got the great tote I was hoping for! It took a day to notify me --- then more time to settle out the charges. This is not a place I will ever shop again!!”

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Posted 9 years ago

“Still haven't received my item after ordering it 11 days ago. Tried contacting Lyst and received no response, All i get is automated emails asking me to take a survey about their service. Beginning to think the website is a scam, going to have to ask my bank to reclaim the money I paid as I think it is as good as gone.”

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Posted 9 years ago

Hi Alistair, I'm very sorry to hear that the retailer has not shipped your item and I apologise for the inconvenience. I see you reached out to our customer care team yesterday. I'd like to reassure you that we have already contacted the retailer on your behalf and will responded to you directly with an update. If you have any further questions simply reply to that email and we will be happy to assist. Best wishes, Marina

Posted 9 years ago

“In terms of the product/designer offering, I would give them a 6/7. HOWEVER, customer service is extremely poor. This is the message I received from a representative who sent me the wrong tracking number and told me my product had been received, so there was nothing she could do about it. "I have checked again and, indeed, it says it has been delivered yesterday at 10:48 am. Unfortunately, I cannot help you further with this as this is a problem with UPS and not with Menlook. If you still have no news from your order, I think you should contact UPS directly" It's Lyst job to make sure the right customer, receives their products. I don't normally write reviews because I can not be bothered but this is extremely poor customer service. I managed to track down the product in the end by calling UPS and having them tell me the order number is wrong and then having to try and contact Lyst but there is no contact number for Lyst, so I had to contact Menlook, who seemed unsure about my purchase at first. It got sorted in the end, a nice lady helped me out but overall a good selection of products on both Menlook and Lyst however the customer services needs to improve.”

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Posted 9 years ago

Hi Suleman, Thanks for your feedback. I am very sorry to hear of your experience and understand your frustration. Unfortunately I think there may have been some confusion. I have checked our system and can confirm that I am unable to find any contact from you. Please can you confirm the name of the agent who responded to you and the email address this came from as I do not believe this to be a reply from a Lyst agent and I would like to investigate this on your behalf. Please contact me directly on customercare@lyst.com and I will be happy to assist. I look forward to hearing from you. Best Wishes, Benedict

Posted 9 years ago

“After my son looked everywhere for a pair of sneakers he finally found the ones. We ordered them only to find out after 2 days later the order cancelled because they were out of stock. They then still took out my bank account £9.50 for express delivery. My son was so upset. Excuses were given but no sneakers.”

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Posted 9 years ago

“I received the handbag which is faulty. The leather is damaged on the seam. Had to return all the way to Italy costing me £15. Not happy . Currently Awaiting a refund.”

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Posted 9 years ago

“Placed an order on Saturday 19th December for my grandson. I should have received an email from The Idle Man but didn't. It took me two phone calls on Monday to them to find out they don't open weekends so hadn't got my order until Monday & the top was now out of stock.You also didn't send an email until Monday to tell me the same. I have to say I'm not at all happy with this & wont be using you again.”

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Posted 9 years ago

Hi Hilary, Thanks for getting in touch. Unfortunately orders can take up to 48 hours to be processed with this particular retailer and I am very sorry that in this instance the top was unavailable. Please be assured that as soon as we were notified on the 21st we sent you an email to confirm this. I completely understand your frustration and offer my apologies for any inconvenience caused. If you have any further questions or would like to discuss the matter further please do not hesitate to contact me directly on customercare@lyst.com. Happy Holidays! All the best, Benedict

Posted 9 years ago

“I placed an order three days ago and have no received any confirmation yet on receiving it not happy at all”

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Posted 9 years ago

Hi Andrew, Thank you for your feedback. Please be assured that standard delivery with this particular retailer takes 4-5 working days. We sent an email conformation to you on the 16/12/2015 however it is possible that this went into your junk mail depending on your email settings. Please accept my apologies for any inconvenience. If you have any further questions please do not hesitate to contact me directly on customercare@lyst.com. All the best, Benedict

Posted 9 years ago

“Items on the Lyst site may not actually available from the designer. I bought a belt from Linea Pelle. Lyst displays it as having a gold buckle... So the consumer assumes that's the item they are receiving. In my case Linea Pelle doesn't sell that belt any longer- and since having now gone through the process of trying to return said item, Linea Pelle claims to have told Lyst this info... The Lyst transaction purports that you are getting the item pictured/listed on its invoice. If it's not, you're pretty much left holding the bag. Your customer service hasn't written me back yet... And Black Friday/Cyber Monday were weeks ago...So what's Lyst's excuse for such a poor response time.”

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Posted 9 years ago

Hi Josh, Thanks for your feedback. I am sorry to hear of your disappointing shopping experience and I apologise for any inconvenience caused. I appreciate your frustration and at this stage, I can only assume there has been a technical error with this image on our site. After investigation I can confirm that unfortunately we have received no previous contact from you and I am sorry for any confusion. I am happy to look into this further for you and will be responding to you directly. I look forward to speaking with you. Best Wishes, Benedict

Posted 9 years ago

“worst company to deal with. never received a shipping confirmation of the order placed. had to check the website and plug in the order number to see where the item was. it's been 12 days since i placed the order and no notification was sent to me. only today, 12 days AFTER placing the order, did it say that my order had been cancelled, yet my credit card was charged. i was expecting to receive this item in time for an event and now i do not have it. the item does exist after calling the company but the company states that there is no way i can get it in time for the event. wonderful.”

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Posted 9 years ago

HI Gwendolyn, I am so sorry to hear of the problems you have had with the retailer and I apologise for the inconvenience. I see you made contact with us yesterday to inform us of the situation. Please be assured your feedback has been taken seriously and passed to the relevant team for investigation. Please feel free to contact our customer service team directly if you have any further questions. All the best, Benedict

Posted 9 years ago

“Crawford Lane asked for a photograph of front and back of my debit card + photo of household bill/bank statement. My bank rang me to check this transaction and agreed that best course of action was to cancel my card. Great thing to have to do in the midst of Christmas shopping. Won't be back.”

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Posted 9 years ago

“Ordered an expensive Christmas gift for my wife almost a week ago and haven't heard one thing from Lyst or the seller Monnier Freres US. Have nothing to review, except the sound of crickets to my 2-3 emails. Help!”

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Posted 9 years ago

Hi William, Thank you for your recent order with us. Please accept my sincere apologies that you have not head back from the retailer, I have now contacted them directly on your behalf. After investigation I can confirm that your order was accepted on the 12/09/2015 and orders then take 2 - 3 workings days to arrive with you as displayed on the conformation email we sent on the 9th. Your order therefore, should be arriving with you by the end of business tomorrow. I hope this helps. Please do not hesitate to contact me if you have any further questions. Best Wishes, Benedict

Posted 9 years ago

“Horrible experience. I ordered a Christmas present, or thought I did, only to wake up the next morning to an email saying that my order couldn't be fulfilled. Will never take that chance again and shop here.”

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Posted 9 years ago

Hi Marisa, Thanks for your feedback and for alerting us to this matter. I am so sorry to hear that your order could not be processed and I completely understand your frustration. Unfortunately this size was out of stock with the retailer and I sincerely apologise for the inconvenience. I can confirm you have not been charged for this order. As product restocking is at the retailer's discretion we are unfortunately unable to be more specific on future availability. However, If you click on the "+ Lyst It" button on the product page you will be alerted by email as soon as the shirt become available again. I hope this helps. Please do not hesitate to contact me directly on customercare@lyst.com if you have any further questions. Best Wishes, Benedict

Posted 9 years ago

“The wrong item was sent and I had to contact customer service several times before getting a response. They were of NO HELP!!!”

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Posted 9 years ago

Hi Janelle, Thank you for your feedback. I am so sorry to hear you have not heard back from the retailer. It has clearly been a disappointing experience and I completely understand your frustration. Please be assured we have now contacted the retailer and will report back to you as soon as we have a response. I see you have also been dealing with our customer care team directly and if you have any questions in the meantime please do not hesitate to contact us. All the best, Benedict

Posted 9 years ago

“I am most concerned as I still have not received the top that I ordered. Please help me by telling me when it will arrive . Thank you”

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Posted 9 years ago

Hi Ann, Thank you for your feedback. I am so sorry to hear that you have not received your order. Please be assured I am now investigating this with the retailer and as soon as I have a response I will contact you directly. I look forward to speaking with you. Best Wishes, Benedict

Posted 9 years ago

“The order could not be completed as the item was out of stock. Surely items should not be placed for sale if they are not available.”

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Posted 9 years ago

Hi Julie, Thanks for your feedback and for alerting us to this matter. I am so sorry to hear that your order could not be processed and I completely understand your frustration. Please be assured that our engineers have now removed the unavailable size from our site and I sincerely apologise for the inconvenience. I can confirm you have not been charged for this order. As product restocking is at the retailer's discretion we are unfortunately unable to be more specific on future availability. However, If you click on the "+ Lyst It" button on the product page you will be alerted by email as soon as the shirt become available again. I hope this helps. Please do not hesitate to contact me directly on customercare@lyst.com if you have any further questions. Best Wishes, Benedict

Posted 9 years ago

“got 100 spam mails in 3 days. order was cancelled due to lack of product availability.”

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Posted 9 years ago

Lyst is rated 3.8 based on 1,725 reviews