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Machine Mart Reviews

1.8 Rating 249 Reviews
20 %
of reviewers recommend Machine Mart
Company Reviews Questions Metrics
1.8
Based on 249 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 23%
Accurate And Undamaged Orders
Greater than 72%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.5 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

Popular Questions:

Delivery

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Returns

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Customer Service

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Phone:

0871 410 1250

Location:

Machine Mart Limited211 Lower Parliament Street
Nottingham
NG1 1GN

How quickly does Machine Mart resolve customer queries?
Helpful Report
(6 months ago)
Greater than 62% of reviewers feedback is Machine Mart takes over a week to resolve customer queries.
Helpful Report
(6 months ago)
C-

Customer Service - Average

56.25%
Industry Average
“ I have been buying from the Wolverhampton branch for around 12 years and up to yesterday I have always been pleased with the service, however the salesman yesterday was arrogant and asked me what I intended to plug into the generator, I stated it was a back up for my home in case of power cuts, salesman stated that unless I knew what I was doing I could damage my home electrics and the generator. ”
- Ken Smith
“ I go onto their website and see the same generator for sale today,I call them up to explain they are advertising goods that they knew 5 days ago they could not provide, they told me its not their fault, I said it is your fault because you are knowingly advertising expensive goods knowing you wont have any for 6 weeks, their customer service guy refused to accept responsibility and continued to ignore the issue of their I. ”
- Anonymous
“ Extremely poor service when things go wrong Purchased a wacker plate from Machine Mart costing £700. ”
- Lee White
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