Magnet Reviews

Name: Magnet
Rating: 1.65

1.7 Rating 133 Reviews

14 %

of reviewers recommend Magnet

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1.7

Based on 133 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 47%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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Anonymous // 01/01/2019

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“Lots of issues but they were, eventually, resolved. What I can’t understand is after eight months the laminate worktops look like an ice rink: scratched, scuffed and even a gouge. Just me, a 67 year old, using the kitchen and have treated it with kid gloves. Never experienced anything like it! So disappointed. Laminate tops are supposed to be made of durable material but these seem to mark just putting a plate on them.”

Helpful Report

Posted 3 years ago

“Poor design, several items discussed at design stage were omitted in error from the parts list, Lied to about time lines, we paid the deposit June 14th 2021 and was told the kitchen would be stored for 6 weeks max after which we need our property to be ready. I then project managed the plumbing, electrioc and building work involved to remove a wall to facilitate the design. then told could be October (not end July) at the time of writing (nov 17th) the kitchen is 85% complete”

Helpful Report

Posted 3 years ago

“Very excited to be having my new kitchen at long last -the excitement didn't last unfortunately! As soon as I had paid, customer service went out the window. Delivery which we paid for was poor with one elderly gentleman driving a van. He was unable to lift the delivery alone and so my husband had to lift and carry most of the kitchen units and appliances. Appliances were left off the delivery and took weeks of chasing Trowbridge magnets ,which I was told I could eventually collect from store myself (although this should have been in with the delivery I had paid for). After numerous phone calls my dishwasher was delivered. I had no oven for 2 weeks as it took this long to receive a 3rd cabinet that was not damaged. This was after the delivery man driving the lorry tried to insist that he drop it off on the pavement some distance away from the house, which was not what Magnets told me .My husband was then asked by the delivery man if he could get in the back of the lorry to help him get the oven cabinet off-really! I was then asked by Trowbridge magnets to get my builder to deliver the two damaged oven cabinets back to Trowbridge magnets. Which is some 15 miles from us! Who's paying for the builders time??? We were sold 2 larder cabinets after advice from the magnets kitchen designer and told they would be good to be cut down which my builder argued against, unfortunately as the packaging was badly damaged from transportation and heavy rain when my husband had to carry them himself from the delivery van, Trowbridge magnets refused to refund them. This was after 2 phone calls where I explained that they had been repackaged and I was told as long as the cabinets weren't damaged they would be happy to refund. On arrival of Magnets and unloading the larder units he was met by 3 members of staff including the manager who all came out and watched him unload the cabinets by himself, to tell him they could not take the cabinets back as they had been repacked. The manager stood there and said he had heard the sales assistant tell me they would not take them back unless in original packaging-therefore calling me a liar . As you can imagine this turned into a bit of a dispute. We are disgusted with the service we have received from Magnets. My builder agreed to cut down the larder units which of course, as he said resulted in loss of structure and a very poor chipped finish to the gloss end panels. I could kick myself for using this company. I now have 4 doors that have rippled edges and I am at my wits end! Steer well clear!!”

Helpful Report

Posted 3 years ago

“Parts damaged/missing sold units that didn’t fit, refused to rectify because it was bought via a ‘trade’ account despite me paying nearly £11000 on my debit card they misuse data protection laws to refuse to deal with the actual customer”

Magnet 1 star review on 21st October 2021

Helpful Report

Posted 3 years ago

“We have just purchased a home with a Magnet kitchen already installed. It has not withstood the test of time by any measure - utter rubbish! The previous owner left all of the paperwork and it shows the kitchen is 7 years old and cost around 3300 - the same as my current Nolte kitchen. In comparison, the quality of the Magnet units are entirely inferior (doors delaminated, unit shelves too thin/weak (bowed), etc) and the installation is similarly poor, with many gaps between the units and walls/floors and the like. Bottom line: I will be removing the Magnet and I will replace it with my 7 year old Nolte.”

Helpful Report

Posted 3 years ago

“Purchased a Magnet trade kitchen after being ‘introduced’ by a fitter. They apparently took incorrect measurements so the design they gave us did not fit the space. After taking the units that didn’t fit from my house and promising to refund that day they have now advised that they cannot refund without the fitters permission as it’s his trade account, despite me paying Magnet directly from my debit card. I’ve asked for the units back as I paid for them which they’ve refused. I believe this is fraud. In addition I’m still outstanding items including doors and the kitchen is of poor quality.”

Magnet 1 star review on 8th October 2021

Helpful Report

Posted 3 years ago

“Kidderminster branch customer service is diabolical It is totally non existent from the sales team through to the manager.Awful”

Helpful Report

Posted 3 years ago

“Bexleyheath branch. - The initial design meeting at the showroom went well but subsequent changes to the design were not registered. Balance was requested a week before delivery and the plan was still wrong. Manager had to get involved and Throughout the entire process there has been a total lack of communication. The fitting prices are grossly underestimated for electrical work etc. A refund of £480 for 2 rubbish collections, that were not made, have not been forthcoming and the consultant and manager have both now left Magnets so we are left without anyone to contact. The kitchen is lovely but the service has been appalling throughout. A highly stressful and expensive experience”

Helpful Report

Posted 3 years ago

“Would not buy a kitchen from magnet again very dissapointed with there service and the kitchen fitters .From day one i could see there was going to problems.”

Helpful Report

Posted 3 years ago

“We have just had a new kitchen installed from Magnet ,and some plastering ,electrical work and flooring.We are extremely pleased with our new kitchen and all the associated work.Some twenty years ago Magnets installed a new kitchen at one of our previous properties in Guildford,Surrey, and again we were very pleased,so for me I don't quite understand all these poor reviews. I would highly recomend them,and we are fussy.”

Helpful Report

Posted 3 years ago

“Dreadful customer service. Missing and damaged units. They then offered a compensation amount of 20% of the value of the replacement items. Not to mention I was missold the entire kitchen in the first place.”

Helpful Report

Posted 3 years ago

“Our Magnet Kitchen is fabulous, we are very pleased with everything from start to finish. Gary at Magnet, Loughborough, designed and advised on everything.Our fitters Lee & Liam & Alex a trainee Joiner were brilliant and very helpful & cheerful. We couldn’t thank them enough for all of their excellent work., we are now in the process of getting the tiling finis The quality of cabinets is very high. Thanks Gary for our stunning new Kitchen..”

Helpful Report

Posted 3 years ago

“Magnet are absolute trash. Their trustpilot reviews are fake (very easy to do, TP are complicit in this behaviour). Their customer service is appalling. Kitchens are low quality vs the price (their new CEO probs just focussed on bottom line/ripping people off). The way they talk to customers and resolve (their own caused) issues is terrible. I've worked with multiple branches, all bad. Swansea and Bedford in particular = very bad.”

Helpful Report

Posted 3 years ago

“A year ago I was having my dream… A year ago I was having my dream kitchen installed total spend over 11.000 pounds I paid magnet for installation. Within weeks 5 cupboard doors had delaminated and compact laminate worktop blistered I had nova integra fitted.Nearly 9 months later after magnet refused to do anything to rectify, the ombudsman withheld my complaint of doors being replaced, it’s been extremely stressful, and upsetting and it’s certainly took the shine out of my dream kitchen so be warned no aftercare. I repeatedly tried to contact the manager at Shrewsbury branch but he never returned any calls.My kitchen like many had a guarantee but magnet did not honour it. Needless to say I have no trust in product or company. I wish a thousand times I had never used them.”

Helpful Report

Posted 3 years ago

“Magnet Kitchens Macclesfield Nightmare We chose Magnets Kitchens Macclesfield because we believed them to be a high quality honest reputable company. How wrong we were! The salesman, Chris Pearce, promised us a high-quality fitter – trained to Magnet standards however, we were left with a substandard and unsafe kitchen. The whole experience has been an extremely stressful, expensive and very time-consuming event. Initial issues: • Start date and fitter changed 3 times. • The kitchen arrived a week earlier than arranged which then took up the whole of the dining and living room. On completion of the kitchen by Dave Fraser we then noticed: • The worktops were cut too short either end. • The Worktops were not on the same vertical plane as the cabinets. • The casings surrounding the cabinets were out of line and cut too short on each corner. • None of the doors were aligned with the cabinets, on any plane. • The fridge door did not open and close properly. • The cabinet enclosing the fridge freezer was not square. • Dishwasher waste pipe fitted without the standard air gap. • None of the cabinet doors were aligned with the casings, on any plane. • Some doors and drawers did not close properly, some missing covers. • The corner post was out of line. The units were not level. • Plug sockets at different heights along the worktops. After a visit from the manager from the Macclesfield branch, a remedial work list was then compiled. We obviously requested a new fitter. In addition to the above the new fitter discovered many more issues. • The hob was not Gas Safe (as it was positioned too close to the wall) – the worktop needed replacing. • The hole cut for the sink was cut too small and it was not sealed. This meant that in time water would penetrate into the worktop. Again the worktop needed replacing (opposite side of room to the above) • No isolation switch for the hob. • The electrics junction box behind the cabinets was not to safety standards. • The dishwasher was fitted without its spacers and seals above (the original seals had been thrown away) • The pelmet above the hob was not fitted correctly and some parts (for levelling) were missing and had been thrown away. • Fridge freezer had been fitted incorrectly. • One of the unit legs was broken off and several others were on an angle. • All the cuts to the end panels and cabinet surrounds were extremely rough. • We agreed to letting Dave Fraser the fitter do the plastering work. We later discovered he charged double the rate of a professional plasterer. The plastering work was so poor we had to pay extra money for a professional plasterer who had to plaster around the fitted units over the top of the sub-standard work. • When our regular electrician saw the electric work that Dave Fraser had done (before the units were fitted) he said that it was not to standard or safe. I contacted Chris Pearce to ask if Dave Fraser was qualified to do the electrical work and he said that he was, as long as they were certified by an electrician at the end of the job. Later on, after the initial kitchen fit Rick the manager at Macclesfield confirmed that Chris Pearce had lied to us, Dave Fraser was not certified to do the electric or gas work. When we had the poorly fitted worktops replaced; the fitter (certified electrician) confirmed that we had faulty electrics that could have led to a fire behind the cabinets. We were given gas and electric certificates without the work being checked by certified engineers. After several weeks dealing with the Macclesfield branch, and getting nowhere, we contacted customer support. Eventually we agreed a date for the second fitter to come and replace the worktops and fix as many of the issues as possible. Unfortunately, many of the problems could not be rectified. The second fitter was very attentive and highly skilled. He made a great job of refitting the (reordered) worktops and managed to sort many issues. With many issues unable to be rectified we invited Magnet's Area Manager to see the kitchen. It was agreed that we would receive a small amount of compensation for the issues that could not be rectified. They agreed to fix all the other issues (door alignment etc). It was later discovered that this was not possible without completely refitting the kitchen. We recently had the tiling done and discovered the wall cabinets are not level. In addition to the complaints detailed above, we had to constantly apply pressure to have the kitchen corrected to a reasonable standard. Although the second fitter managed to hide many of the problems, the kitchen is still far from perfect. The whole experience went on for well over 12 months. I would never recommend this company to anyone. The words ‘Trained to Magnet Standards’ means nothing.”

Helpful Report

Posted 3 years ago

“Got very poor service from Magnet Got very poor service from Magnet, Brixton. The staff member who prepared the plans took no account of critical issues with the design of my kitchen, and talked me out of what I asked for. I was swept along by the script, and when I got home I found what she'd proposed was impossible, for reasons I explained at the beginning. When I phoned to discuss this, she said I must pay a £300 deposit before she would address the issues. Any company who treats me in the way I was treated by Magnet Brixton, isn't in my opinion, to be trusted. This isn't customer service. In my opinion, this is a very sharp-nosed operation that I think you need to be wary of.”

Helpful Report

Posted 3 years ago

“Always sceptical with reviews as they could All be bad or anonymous or complete lies by individuals Made up my own mind where to buy my kitchen and after atrocious awful service from wren and wickes I decided to use magnet kitchens and all Was perfect - well designed - great customers service by the whole store and kitchen is a £16,000 delight . Recommended to all my friends”

Helpful Report

Posted 3 years ago

“We were extremely disappointed with customer service at your minworth branch.. very uncooperative staff who wasn't that interested in assisting our needs..he never moved off his chair, when I asked what the procedure was regarding someone coming out to measure our kitchen,he said can we not measure it ourselves.. I will not be purchasing a new kitchen with your company,I would rather pay elsewhere where my needs are met..no effort was made at all,he showed us where to pick up a brochure,as he never left his chair once,it was like he just couldn't be bothered..we left your shop Very disappointed and deflated..”

Helpful Report

Posted 3 years ago

“Awful experience once installed. We paid extra to get a paint to order kitchen and the paint on the corners just rub off! After sales don't want to know even months after trying and the quality of the units are just B&Q standard - nothing special at all for the price.”

Helpful Report

Posted 3 years ago

“What a nightmare We had a kitchen fitter on the make. He employed the most expensive plasterer.,a gas fitter that didn’t turn upand a Very rude rubbish collector The attitude of him was like he was doing you a favour. The quality of the kitchen and design is good but beware of there kitchen fitters.”

Helpful Report

Posted 3 years ago

Magnet is rated 1.7 based on 133 reviews