Marks And Spencer Reviews

Name: Marks And Spencer
Address: Waterside House, 35 North Wharf Rd, London
Rating: 2.82

2.8 Rating 2,204 Reviews

44 %

of reviewers recommend Marks And Spencer

2.8

Based on 2,204 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 44%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Marks And Spencer:

Marks & Spencer are one of the UKs top department stores with a substantial range of products available online. All M&S clothing and home products are available through www.marksandspencers.com, as well as some online exclusive products.

Visit Website

Phone:

0870 6080505

Location:

Waterside House, 35 North Wharf Rd
London
W2 1NW

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Marks And Spencer 5 star review on 15th November 2024

107

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I visited Marks and spencer in Partick , Glasgow. I was looking for something special as a gift and couldn't decide because I'm useless at that kind of thing. A member of staff took pity on me and decided to help me. She was really helpful and very friendly. Her name was Sandra. I was only going in for a cheap bunch of flowers , but Sandra encouraged me to think a bit more and make that gift a little extra special instead of going down the easy/Lazy route. I'm so glad I listened and spent that little bit extra time and Money the reaction was priceless. Sandra i owe you one , Cheers”

Helpful Report

Posted 4 years ago

“Went To Camden today to bring receipts i had to scan them for my sparks card. Manager flatly and rudely refused Not impressed”

Helpful Report

Posted 4 years ago

“On this occasion zero stars today I took a jumper back because of a fault which I have never done before the member of staff had an attitude and store manager who called herself Rachel insisted I had caught it but eventually agreed to give a credit note only after looking at me down he nose what a shame through covid sutton surrey food hall has been a life saver and the general staf in the food hall have been fantastic would give them 5 stars and marks and spencers are wondering what is going wrong in fashions with staff with attitude”

Helpful Report

Posted 4 years ago

“We ordered a sofa and chairs in May 2020 and were told it would be delivered 9/9/20 we waited all day and it didn’t arrive so we rang m&s only to be told sorry we thought we had emailed you to say it won’t be delivered until 19/09/20 . We have received two emails stating furniture will be delivered tomorrow but today we had a phone call from the delivery firm to say they haven’t received it. When I rang customer services they couldn’t even tell me where our furniture is ? We are pensioners with health problems who have had to sit on deck chairs since 7/9/20 but m&s don’t care as long as they get your money. I am now going to the media (not social media) and I urge all people on this site to do the same. After reading all complaints on this site I think M&S have got away with this atrocious service for too long and have become complacent.”

Helpful Report

Posted 4 years ago

“Brooklyn I your Perth store in scotland was outstanding I visited on 15th September. He noted id been waiting in line a long time due to an elderly fellow customer. He cane gireard and opened a new till. He then served me very efficiently with friendly chat and clear pride in the M&S brand and customer ethos. You should be proud to have him. My sparks number is 982601334888718124”

Helpful Report

Posted 4 years ago

“Bad customer service wouldn't let me change order 9hours after ordering it, because it was going to wrong address. Kept saying it can't be changed!”

Helpful Report

Posted 4 years ago

“Great customer service in MnS food at Merry Hill centre. Last visit on 9/9/2020. Suzy served me. Friendly and chatty. Smiles and laughter, although I had a mask on. 🙂”

Helpful Report

Posted 4 years ago

“Seems to be a lot of complaints about a service that is doing its best in very difficult circumstances. Just wanted to say a big thank-you to all staff who have worked most selflessly putting themselves and their families in potential danger to make sure that the public has access to most of what they need. Well done those people and keep up the good work despite the negativity that seems to have become a hallmark recently”

Helpful Report

Posted 4 years ago

“Never had any trouble with M&S. The food in the cafe was very good and so was the service thanks to Julia, Andrea & Jacinta The clothing is very good and so is the hardware. All in all nothing to complain about. Gordon & Anita. Lewes.”

Helpful Report

Posted 4 years ago

“Brilliant shop all the staff are so friendly nothing is to much trouble for them,this is the harborne store,love going there for my food and clothing excellent place to shop,can not give this store enough praise love it.😁”

Helpful Report

Posted 4 years ago

“We bought a medium abbey sofa from this store last August for £800. We invested in this store and trusted M&S home but the entirety of the experience has been a regretful mess and an immanent display of incompetence. We complained about an incessant and awful clicking sound in the sofa on both sides earlier this year and not only did it take until March when we were well into the midst of a pandemic for any kind of action but we were further cheated by M&S and ignored. I allowed a technician from the independent FIRA company into my home despite the coronavirus scare because I just wanted the problem sorted; he agreed that the springs were perhaps dodgy and that there was indeed a repetitive and prominent sound being made by the sofa. He also said that he could fix the problem then and there but I didn’t want a quick fix, I wanted M&S to acknowledge the fault, to apologise and to do something professional and appropriate about it THEMSELVES. However, M&S never got in touch with us and hid behind the pandemic to excuse their absence of communication. It was only upon directly contacting them to follow up the report that I was informed M&S were no longer using FIRA and that they didn’t have the technician’s report. This infuriated me but nevertheless, I went ahead and scheduled another visit from yet another independent company, castellion. As expected from a company as unprofessional as M&S, the same exact thing happened. The technician arrived a whole month later and this time, took apart the whole sofa( of which I have photo evidence) and said that he would repair the sofa. Again, I declined because I wanted this to be directed and initiated by M&S and I didn’t want this to be their way of excusing themselves from any liability. M&S once again felt no need to contact me regarding their findings from the review, it was I who had to ask them and follow it up. They they dismissively said that nothing is wrong with the sofa and they can’t do anything. Now I’m left, angered and feeling undermined and unheard by a good for nothing company that likes to hide behind its mere name. Not only have I got the £800 medium sofa but I also purchased a £1000 large sofa of the same making 4 months later in December of last year which is now also starting to display the same fault. Both have become faulty in less than a year but instead of doing anything, M&S have chosen to deny the existence of any fault to begin with. I for sure won’t be shopping here again and I wouldn’t recommend the place to a single soul.”

Marks And Spencer 1 star review on 9th September 2020

Helpful Report

Posted 4 years ago

“Shopped at M&S Dundee Store this morning. A lovely lad helped me maneouvre the self service till and as I had a "brain fog" I left my shopping at the till. He ran all the way along the street after to catch me and give me my shopping. Don't know his name but he had dark hair and was quite tall.”

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Posted 4 years ago

“Absolute debacle! I ordered 2 cement planters with a wooden stand and only got 1! When I phoned M&S customer services they didnt have a clue what was going on and gave me wrong information pertaining to the delivery that was in total conflict from the email I received. Thay tried to fob me off by telling me that managers were not available to take my call. Currently chasing this matter up as I write this review! Not happy especially as this is the 2nd incident within 3 weeks.”

Helpful Report

Posted 4 years ago

“why open the cafe when there is only one member of staff making coffees, resulting in a very big queue. Also members of staff working on the floor in cafe and shop not wearing face masks. Definitely won't be using the cafe again.”

Helpful Report

Posted 4 years ago

“Paid for a table and 4 chairs in June. On the day of delivery received a phone call to say there was a problem with the table and it would not be delivered. Have been ringing for weeks to find out when it will be delivered. No one ever calls you back. Sat in the store for over 2 hours to try to get some assistance but at the end of it they just said we would be called back. Still no one can give us a delivery date. We finally were given a delivery date for August of between 7 and 9 am but having got up early, it didnt arrive and they didnt even have the courtesy to call. Now in September and are still waiting for a delivery date while the website is still quoting a one week lead time! Have been without a table for weeks now. The problem obviously comes from the top as having written to the CEO we have still not received any response at all! As a long standing customer I think the customer "service" is absolutely appalling and I would advise anyone thinking of buyjng furniture from Marks to think again.”

Helpful Report

Posted 4 years ago

“Check all tags have been REMOVED !!!!!!!!! Bought clothing from you last September , one item a dress has been in the wardrobe for a year . I buy clothes and just put them in the wardrobes for when I decided to wear them. Took it out of wardrobe yesterday and found a tag , still attached. Why did the alarm never sound when I left the store ??? Sadly the dress has no use as I live abroad and have no M/S within a seven hour drive . I emailed the customer service and received a few lines of sympathy , the rest was a standard letter , no use to me at all, nor is the dress!! I have no receipt and can only prove I was in store and the amount spent via my bank details, which I will gladly make available to M/S, and them to send me a second receipt. I understand caution and have no problem with M/S , have always been a loyal customer as so many others. I took my dress to a military base to try , with a really strong magnet to Remove it ; that failed!! So much for these costly magnets 🧲 This is not all the fault of M/S but also mine, I should have checked for tags and in future I will do so !! I just want to know why the alarm never functioned and of course so disappointed !!!!! From abroad.”

Helpful Report

Posted 4 years ago

“Just had M&S Thai Favourites takeaway... Absolutely delicious! I rarely write reviews and don't usually have Thai food mmmm....”

Helpful Report

Posted 4 years ago

“Visited M&S cafe at kings ditch cheltenham. Entrance blocked by assistant wearing hair in bun. She was filling drinks cabinet & made no attempt to move her trolley to allow access. When we asked if Cafe was open she gave a. Surly "yes" & finally moved trolley. There was only one person in queue but it took about 10 minutes before we were served. The tables were littered & were not being cleared. Being pensioners & vulnerable to Covid19 we wanted one on the outer edge to feel safe. After idly chatting for some time the lady with hair in bun sauntered over & started clearing tables for 4 in middle of cafe. I politely asked if she could do the table for 2 I was standing by on the edge. She rudely said "no there are plenty of other tables". I waited patiently. After clearing the middle she then purposely proceeded to the other end of the cafe to us & started cleaning there. As our hot food was going to go cold we were forced to go & sit at a table near the exit which meant everybody came past us on exit. The very thing we tried to avoid in order to stay safe from Covid19. Having been a loyal customer at M&S for many years we will never visit again. We know M&S are not doing well so can you explain why with so many good unemployed people M&S wish to risk their business still further by having staff who are doing just that.”

Helpful Report

Posted 4 years ago

“New store opened at Eclipse Park Maidstone. Well laid out, staff great. However, 1 till point on the ground floor and 2 upstairs. Long, long wait. Also not enough staff serving in the coffee shop. Need more staff on tills and coffee shop urgently.”

Helpful Report

Posted 4 years ago

“Visited M&S cafe at Ocean Terminal, Edinburgh this afternoon for 2 of the advertised afternoon teas. Was told by the staff member that they didn’t have any so queried this as there appeared to be plenty of scones and jam on display and a big sign advertising them. Was about to leave when she said there was no cream left but we could have butter instead. Decided to go for that as it was still good value with the Eat out to help out scheme. Wished I hadn’t as she charged everything individually so it cost more than the advertised cream tea and then pushed the items in front of me- obviously in a bad mood. When I noticed one if the knives was dirty I sat it down on the counter nearby as didn’t want to make her mood any worse by asking for another one. The coffee cup I was given was dirty and again I was reluctant to complain due to her negative attitude. Was unable to wipe it clean so drank the coffee from the other side of the cup, which on reflection I really wished I hadn’t done. What dreadful service in comparison to a previous visit to M&S cafe at The Gayle, Edinburgh. Will never ever visit this cafe again!”

Helpful Report

Posted 4 years ago

Marks And Spencer is rated 2.8 based on 2,204 reviews