Marks And Spencer Reviews

Name: Marks And Spencer
Address: Waterside House, 35 North Wharf Rd, London
Rating: 2.82

2.8 Rating 2,204 Reviews

44 %

of reviewers recommend Marks And Spencer

2.8

Based on 2,204 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 44%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Marks And Spencer:

Marks & Spencer are one of the UKs top department stores with a substantial range of products available online. All M&S clothing and home products are available through www.marksandspencers.com, as well as some online exclusive products.

Visit Website

Phone:

0870 6080505

Location:

Waterside House, 35 North Wharf Rd
London
W2 1NW

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Marks And Spencer 5 star review on 15th November 2024

107

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought some of your £6.00 a pair knickers - there was a deal so it turned out 3 pairs and 4th for free. I washed before wearing and after - one pair the looped ‘lace’ around the leg started to come away. I washed another pair for the third time and the lace started to unravel. In comparison I have some knickers I bought in the USA when I lived there, they are minimum 3 years old and some a lot old. They are fine - I was replacing some which had become too small but I am still wearing. The top photo shows the USA underwear after at least 3 years. The second shows M&S after 3rd wash! Also, I bought a hoodie a few months ago and that started to bobble after the first wash!! I can’t believe how the quality of M&S has gone down so much. I used to rely on them and their good quality - no longer. As you don’t do petite sizes either, I shall no longer be shopping there.”

Marks And Spencer 1 star review on 22nd September 2022

Helpful Report

Posted 2 years ago

“Awful staff.. I wentbto blue water M&S . Returned pair of mens shoes in ladies section ground floor then went to a restuarent to place a take away order as while they were getting food ready o could return another 3 pair of shoes to next. After restuarent I went to smuggle to buy a school bag but didn't like any. On coming out of shop saw 2 security guys attentive towards me. Told M and S female staff member said I returned one pair of shoes and perhaps lifted another one.. how disgusting and humiliating.. I went too angry on them .they clarified its not them .the lady who name they can not disclose asked therefore they were chasing me. I said how could she say that. I didn't even go in shoe section whether male or female.. tht thing really put me on fire.. allegation an honourable citizen.. how disgusting .. the security guys apologised but actually tht woman needs apologising me .. this incidence gave me a bad headache and I lost left over trust on this company. Why M and S staff behaves as a racist and false spying against brown skin.. I wish that womans tongue gets paralysed who with our any evidence put under stress an innocent person. I feel M and S recruit low IQ racist staff ..not worth going again”

Helpful Report

Posted 2 years ago

“Torquay reviews the managers should be sacked for what they did to the innocent shopper”

Helpful Report

Posted 2 years ago

“Disgusting reviews Torquay I will never shop there again”

Helpful Report

Posted 2 years ago

“General and Commercial Managers how the hell can the general manager take a innocent shopper outside the store and because he complained to the Executive team about the way the commercial manager spoke so arrogantly to him her words were my role here is to protect the good name of the food hall and protect my staff i don't like it when a customer goes straight to head office to complain and flicking her fingers in the air and when the customer went to speak back she turned her back to him and put her hands over her ears and said i don't want to here what you have to say its absolutely disgusting and then she banned the customer for giving staff a card with a gift for showing him good customer services did HR ever go back to this customer who shopped with them for over 25 years and explain why there managers spoke to him in the way they did but worse to come the section manager Nikki who sent the police to his house saying in 2019 he sent her flowers 2020 went in the store shouting at the staff which we all no would have been logged on there cctv and in 2021 put a reviews on here and her girlfriends cars which i believe there was no evidence of any of these allegations s in fact she told her husband she won the flowers at work two words of advice keep out of Torquay marks Spencer's at the willows and Dale go and seek advice from a good solicitor she should never get away with making such serious allegations where did these managers get there training wake up HR and sort this out”

Helpful Report

Posted 2 years ago

“JILL have to say how shocked i was to read Torquay's reviews and the fact that all three managers did not even have to apologise to the innocent customer. just carry on like nothing happened lets hope that people stop going in there food hall like me. HR sort these people out before they destroy that store and show everyone you do exist and care about your customers i think you may have missed the boat with that one haven't stoped laughing about the manager Claire. with enough dynamite in her head to blow the head of a matchstick i have met her and can say its about right”

Helpful Report

Posted 2 years ago

“the way the managers spoke and treated the customer that spent good money in our store is just unbelievable they have damaged marks Spencer's with all there bad feed back this section manager is someone to keep well away from and the two managers that helped her we call them in house the hit squad even HR don't mess with them”

Helpful Report

Posted 2 years ago

“Horrendous!!! Do not use their mail order service as they use Evri (Hermes) do not expect to receive your order. Customer service with both companies is dreadful, neither company are able or want to help you. DON'T BOTHER!”

Helpful Report

Posted 2 years ago

“I went to marks and Spencer Doncaster Wheatley retail park store and was walking with crutches due to a foot injury and the staff was lovely really helpful Anna helped me carry my basket to the checkout and even went and got a item I needed but could not carry then the lady on the till packed my bag and got some one to carry my bag to seat outside until my lift came to pick me up I must say I often go to this store and have always had excellent service from the staff .”

Helpful Report

Posted 2 years ago

“Like Donna in respect to the innocent shopper I will never enter Torquay food 🥘 Hall again the 3 of the managers should be ashamed of themselves”

Helpful Report

Posted 2 years ago

“Torquay Food Hall REVIEWS are very poor managers should never get away with treating customers like this”

Helpful Report

Posted 2 years ago

“Worst customer service I have ever experienced. There was a fault with the online shopping platform. These things happen but then there was jist no help whatsoever. I followed everything asked of me. No school uniform and weeks later still trying to get my money back. Would never shop with M & S again, especially online. Left waiting days for email responses. No one helps on the phone. Thank goodness Next have a good range.”

Helpful Report

Posted 2 years ago

“Not good torquay good hall”

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Posted 2 years ago

“Always spot on”

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Posted 2 years ago

“HR if a section manager ie Moxhay from Torquay food hall can call the police and make false allegations against a innocent shopper it’s DISGUSTING 🤢”

Helpful Report

Posted 2 years ago

“TORQUAY FOOD HALL MANAGERS. read these reviews and tell me how HR can sit back and allow there managers to behave in this manor and speak to a customer like they did it must be so UPSETTING to every customer that reads them and as a result of this i will never shop in TORQUAY FOOD HALL again a customer that shopped there for over 25 years so wasn't a shoplifter or swore at the staff just rewarded them for showing good customer service skill unlike there senior managers and if this Moxhay rang the police and made allegations about me which where all lies i would have taken her straight to court for slander and false allegations it sounds like he said she said you would be told by our HR department jump before your pushed for representing our company in that manor but as the lovely Andy says M+S just don't care the whole thing is SHOCKING and to think Andy took £100 cash of this shopper its just unbelievable how do they get away with this.”

Helpful Report

Posted 2 years ago

“Torquay Food Hall reviews every one in the Food Hall new theses three managers were determined to get this lovely shopper banned from our store and they did in a very nasty 🤮 way but Moxhay has to live with her lie’s and what she did 👹”

Helpful Report

Posted 2 years ago

“reading the reviews on torquay food hall i to have to say how the general manager C.Thomas could take someone outside and say my roll here is to protect the good name of the store and my staff as she flicks her fingers in the air does she not see that she has just Destroyed Marks and Spencers good name that they spent years building up i am sure HR would agree what she should have said to the customer was the most important thing is to make sure you have The best customer shopping experience possible in my store if she had any skills as a manager at all and then of Course to protect the staff and good name of the store C Thomas should have been told to apologise to this customer but instead was allowed to ban them from the food hall her excuse was it was against Marks and Spencers policies for customers to reward there staff for good customer services yet the staff took these gifts from the customer have to say Thomas Harris Moxhay have to be the most unpleasant managers that work for M+S but have to say 99 percent of marks Spencers managers and staff are the best its just in Torquay its seriously bad clearly managers have become complacent i would have to say Claire Thomas has enough dynamite in her head to blow the head off a match stick”

Helpful Report

Posted 2 years ago

“"The two jump suits I ordered a while back came without incident. Three more to add to my closet because they fit well and were really comfortable. Easy payment, amazing selection, and simple ordering. I've long been a huge supporter of their products. Since it was too expensive and a little out of my financial range, I was unable to buy it, but fortunately I had this coupon from dig my cart to jump on the bandwagon. Advisory: 11/10”

Helpful Report

Posted 2 years ago

“As a 58-year-old retired Headteacher, studying for a PhD, I recently began looking for a part-time job to run alongside my studies. Finding an advertisement for a Customer Assistant post offering 12 hours per week at the Whitstable Marks and Spencer’s Foodhall, I spent a considerable amount of time completing an online application; including the pre interview screening activities and the uploading of both my CV and a covering letter. I received an email on the 10th of August 2022 at 17.44 that confirmed the time and date: 12/08/2022 at 15.30 with Donna Parrett. On arrival, I was kept waiting on the shop floor. Eventually Donna arrived and I was then taken to a windowless box room. Donna left me alone, while she went to get some paperwork. She seemed ill prepared; born out by the fact that she seemed to know nothing about me and to have not read any of the details from my CV or the covering letter. In fact, she addressed me as Elouise - this is not my name. My name is Cliff and she assumed that Cliff was a man, despite the fact that my CV, application form and covering letter clearly states the form of address as ‘Mrs’ and my CV includes an identifying photograph. During the 30 minutes I spent with Donna she seemed rather keener to provide me with details about her own private life, rather than find out about my skillset. I learnt: • Donna moved to Broadstairs with her husband to have a ‘different way of life’ from that in London . • Donna had worked at Price Waterhouse for many years – mentioned on numerous occasions. • Donna’s husband worked within the police force, investigating internal corruption and it was a highly stressful job. • Donna’s husband now had to commute into London, but felt it was worth it when he turned into their street at the end of the day. • Donna and her husband lived in a very nice, big house that looked out over the coastline. It was clear from the onset that Donna assumed that I was not suitable for the position. It seemed to be related to the fact that she thought I was too educated, too “posh.” A word she used several times, including within the statement “posh people were just people” too! She voiced her view that I would “be bored” and find things “boring." This was not an opinion shared or voiced by myself. It is now Monday 1st September 2022, 20 days since I had the 'interview' and I have still had no notification from Donna Parrett, or indeed anyone else. I have emailed this complaint multiple time to a variety of key HR people at M&S - still nothing! Frankly, I am appalled at the lack of professionalism demonstrated by Donna Parrett; her assumptions about me were entirely negative and judgemental and the fact that she couldn’t even be bothered to contact me [presumably to tell me I was unsuccessful] really does say it all. I would very much appreciate some response, from someone senior to this member of staff, as I believe I deserve at the very least some form of apology and explanation as to why recruitment protocols [I assume this is not how recruitment ordinarily happens at Marks and Spencer’s?] have not been followed.”

Helpful Report

Posted 2 years ago

Marks And Spencer is rated 2.8 based on 2,204 reviews