Marks And Spencer Reviews

Name: Marks And Spencer
Address: Waterside House, 35 North Wharf Rd, London
Rating: 2.81

2.8 Rating 2,228 Reviews

43 %

of reviewers recommend Marks And Spencer

2.8

Based on 2,228 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 45%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Marks And Spencer:

Marks & Spencer are one of the UKs top department stores with a substantial range of products available online. All M&S clothing and home products are available through www.marksandspencers.com, as well as some online exclusive products.

Visit Website

Phone:

0870 6080505

Location:

Waterside House, 35 North Wharf Rd
London
W2 1NW

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Marks And Spencer 1 star review on 7th December 2024

108

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I will never attempt to shop in M&S again. I have just had breast cancer surgery and needed to chat to an assistant in my local store. I have made several attempts to get through to the store this morning without success. Also called the shopping centre directly who put me through to the same call centre in the UK. I eventually spoke to an operator and explained that I had cancer surgery and could I speak to an assistant in Lingerie. I was left holding twice. This whole procedure took me two hours of phone calls and lots of stress and frustration. How on earth does this company expect to survive with this huge part of customer service not working. What an insult to a very loyal customers for years. Shame on you.”

Helpful Report

Posted 5 years ago

“I have just had the chicken, roast potatoes and peas in a cheese sauce. Firstly there were too many hard peas in the meal and the cheese sauce was non-existent. The meal also had very little taste, an expensive mistake by me, which I will not be repeating. Very disappointed but happening more frequently. The prices of these ready meals however continue to cost more. Get a grip M&S!”

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Posted 5 years ago

“Shopping in marks and spencers in kingswood Hull .I was greeted by a very friendly operator on tge till called Helen sherwood she was cery efficient and very helpfull would definitely make a point if going to her till in future thank you Helen”

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Posted 5 years ago

“Ordered on 19th October, now 30th still waiting for delivery that they say should take 3-5 days. If it takes this long mid October how are they going to get Christmas online orders out. I won't be ordering any!”

Helpful Report

Posted 5 years ago

“I bought your Katsu curry. It really upset my stomach. Way way too salty and didnt taste nice at all. Normally can rely on your food. Whats happend with this ready meal?”

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Posted 5 years ago

“I've just received cut flowers from a… I've just received cut flowers from a friend to cheer me up and they are awful. Low grade, nasty cheap flowers, half dead. I'm so unimpressed, especially as this could have been such a lovely treat. Such a shame to see M&S send out such a bad quality product. I've shopped here for a long time but things seem to be going down hill. I'd like to put a photo here but no facilities for this.”

Helpful Report

Posted 5 years ago

“Recently I needed to return an item that had become damaged after single use. Even though I didn’t have a receipt ( item was a gift ) staff at Manchester branch were very helpful and issued me with a credit note. Which I was very happy with. Staff lovely.”

Helpful Report

Posted 5 years ago

“Has there been a change in trouser length that I’m not aware of? I bought a pair of M&S per una jeans , size 14 short. I am 5 ft.1 . When I tried them on at home I found them 5 inches to long. I went back to Oxford Circus branch and tried on another 3 pairs, different styles. Every single one was miles too long. I’m used to having to shorten my trousers . I decided I would shorten the pair I’d already bought. Big mistake!.. the inner leg seams is triple folded therefore pulling the stretchy fabric . Results in a £39.50 trousers ruined. No more M& S trousers for me. Rita”

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Posted 5 years ago

“It was such a breath of fresh air to be served by somebody who was very helpful and took the time to help. Danlia from Fenchurch Street M&S it was a pleasure to be served by you. Thank you”

Helpful Report

Posted 5 years ago

“I was shopping in the Marks & Spencer at the FORT, Glasgow. I was looking for new bras and had been going around in circles for ages, and trying on different styles. The sales assistant Angela in Lingerie is excellent and suggested a different style and size. Perfect fit and transformation. Thank you Angela for your expert guidance and patience. I am delighted. ***** 5 stars.”

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Posted 5 years ago

“Sam at monks cross cafe..you're a star..”

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Posted 5 years ago

“Great customer service from Jas at The Parade store Leamington Spa, thank you for sorting my food order.”

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Posted 5 years ago

“I would like to say thankyou to Julie Webster at Silverlink who works on the ground floor at the Silverlink M & S. She has served me recently 3 times twice buying & once returning. She is extremely pleasant & helpful & I can’t praise her enough.”

Helpful Report

Posted 5 years ago

“I always shop in Silverlink both for food & clothes. Today I took a skirt back which I really love but needed a top to go with it. I couldn’t find one & was just giving up when a Lovely lady called Helen came to see if she could help me. I explained & showed her my skirt. She said that she had seen a top on its own maybe bought in another shop & returned to theirs. She thought it would match my skirt & sure enough it did. She was so very helpful. I didn’t need to ask for her help she came to me. I can’t praise her enough. Since South Shields shop closed I now go to North Shields & have got to know many members of staff there.”

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Posted 5 years ago

“I do not write reviews very often, but i have to say there is a member of staff that shines through for me at the retail park in Shirley Solihull. The gentleman's name is Kamahl, he cannot do enough for you :) if i have heavy shopping eg bottles he has taken them to my car with a smile on his face. In store if he is on duty i will search for him because i know he will help me out and nothing is too much trouble for him. Thank you Kamhal your a star and i hope you get recognized for being a star staff member. kindest regards Bev Chadwick”

Helpful Report

Posted 5 years ago

“I have tried talking to staff in stores, I have tried reviewing individual products but it’s like talking to myself. I am totally fed up of trying to order products, particularly lingerie on line. I no longer live in the UK so that is my preferred method of shopping. There is no consistency re sizing so how can you buy on line? My most recent experience of trying to buy bras is again frustrating. Every bra in my lingerie draw is 36, so why do the 4 in this order fail to meet at the back (one almost did!). As for the shoulder straps, they were so short someone 4ft tall would have struggled to wear the bras. Also please tell me which higher being has decreed that any bra with a cup size over an e should have a three eyelet back fastening? I live in a warm climate and wear light clothing, I don’t need a bra designed by Brunel for goodness sake! I have little hope this review will be seen or considered by anyone in the M&S hierarchy as I fear arrogance is the guiding principle at work. So goodbye M&S I’m off and judging by your financial performance I’m not on my own.”

Helpful Report

Posted 5 years ago

“I went to M&S in Guildford to buy several plain and simple BLACK winter leggings. Budget £20+ per pair. I found NOTHING suitable. I can't believe the array of leggings nobody would want to buy let alone wear with sparkles etc .... I know we're approaching Christmas but still do you have your buyer in mind before displaying such unsuitable items? I was/am very disappointed.”

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Posted 5 years ago

“Best every curry. Well if that is the best, i would rather not bother. Such a disappointment, i was so looking forward to my curry. Looked nice, thick sauce, great but boy the taste was not the best to say the least. My husband and i are addicted to curries and this will be one that we will not be buying again. Sorry M&S, you got it wrong for us.”

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Posted 5 years ago

“What has happened to your Oakham chickens , they use to be double bagged and so tasty . Now they come single bagged and the juices are outside the tray , they burn easily and are not as tasty.im so gutted as they use to be a once a week buy but I think today we ate our last m & s oakham chicken”

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Posted 5 years ago

“Over the past couple of years I have become increasingly disappointed with the quality of produce and cut flowers. I have taken to buying in a number of other supermarkets and found in some cases a much higher quality for a cheaper cost. This is NOT about cost but quality and the drop in that is not what is expected from M&S...however this week my partner bought me long lilies that have been absolutely magnificent and I have enjoyed them for over a week. This surprised me as we have bought flower that barely lasted days and I felt the need to express my delight in these two gorgeous bouquets that have delighted me and ask M&S to look at who supply’s their products and take note that the customer has more choice than ever so they need to up their game!!!”

Helpful Report

Posted 5 years ago

Marks And Spencer is rated 2.8 based on 2,228 reviews