Marks And Spencer Reviews

Name: Marks And Spencer
Address: Waterside House, 35 North Wharf Rd, London
Rating: 2.82

2.8 Rating 2,204 Reviews

44 %

of reviewers recommend Marks And Spencer

2.8

Based on 2,204 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 44%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Marks And Spencer:

Marks & Spencer are one of the UKs top department stores with a substantial range of products available online. All M&S clothing and home products are available through www.marksandspencers.com, as well as some online exclusive products.

Visit Website

Phone:

0870 6080505

Location:

Waterside House, 35 North Wharf Rd
London
W2 1NW

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Marks And Spencer 5 star review on 15th November 2024

107

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hello All, I am giving Marks & Spencers Euston a 1 rating because that is the lowest this would allow. The store is often busy and crowded due to it location next to the station. But the reason for using this store is location and the reputation of Marks and Sparks . But i am sad to say Marks has definitely lost its sparks. The staff were rude and no manager on hand to complain. The blatant racism and unhelpful and smirking staff is definitely a experience i will not put myself through again. - I will rather use sainsburys just round the corner cheaper and better service. Eeeek Methinks NOT every again”

Helpful Report

Posted 5 years ago

“Ordered bed and mattress late July, delivery was 7th October. Bed was water damaged so refused them. Told by m and s mattress would be delivered 27th October and bed delivered late November. Said this was unacceptable and cancelled order. Nobody seemed bothered and have not heard anything from them since.”

Helpful Report

Posted 5 years ago

“The self service machines were fully shut down due the technical problems, I asked the Assistant what happen the self service machines as there was only two assistants at the counter, she weren’t know to what happen the machines ! I had another day shopping at the foodhall there was a customer there times struggling the use service machines as it’s not works completely, when I weight the item in scan the machines is said 3 times weight item on the scanner then Retail Assistant act weirdly and failing customer service principles after paid the items £20 coast took the receipt and forget to take change £5.60 and M&S Assistant is not bring the change behind me. I can’t believe that how M&S can have poor quality customer services and terrible machines !”

Helpful Report

Posted 5 years ago

“I ordered flowers on line for our 52nd wedding anniversary. As we have both had cancer and made a recovery I ordered the £40 flowers as £4.00 was being donated to Macmillan. The flowers were not delivered until late afternoon of our anniversary and I was devastated when the delivery man from Yodel presented my wlfe with a soggy cardboard box with water dripping from it. We obviously refused delivery and the delivery man who was obviously Eastern European asked if we would like to re-order. I politely told him that we would not be prepared to stop in another day to wait for some flowers. I did complain via the online chat line and asked for a refund. No apologies were given but I received a refund plus a £10 Voucher but this did not alter the fact that our anniversary had been ruined. I shall never ever order flowers on line at Marks and Spencer”

Helpful Report

Posted 5 years ago

“I ordered a selection of food bites for a lunchtime gathering of 13 friends. Every item was delicious and very well received and I will certainly use the service again. The food was ready to pick up at 9 a.m. , perfectly packaged/protected, which made the whole event so relaxed and easy.”

Helpful Report

Posted 5 years ago

“I am of the generation who do not write reviews. However my recent experience at marks and spencer, Halifax branch has resulted in my first review. I recently bought a top, which I wore x 1. After washing it had a flaw in one shoulder. With confidence I returned the top expecting something, not this. " Its your fault you have washed it wrongly". I have been married over 42 years so am used to following garment washing instructions, this has never happened before. I asked to speak to the manager and was told" there is no point they will agree". I am shocked I expected a courteous response at the very least. shame on you marks and spencer”

Helpful Report

Posted 5 years ago

“Hi I had appt with Brenda for fitting for my daughter she was fab explained everything really well made as feel very comfortable the service was out of this world well done Brenda in Bradford xxx”

Helpful Report

Posted 5 years ago

“Shout out to Gary? Not sure I just glanced at his name in the Hammersmith branch. A bit of a queue so I was forced to watch his excellent customer service skills with each customer ahead of me! I bought a cake and needed a cake bag which was unavailable but he happily got off the till retrieved an extra large bag and came back to enable me carry the cake instead. When the till would not accept the code and I was concerned about keeping him further I told him not to bother I would carry the cake but he insisted on ensuring I was not inconvenienced in the slightest! It’s not often one gets the feeling of care and concern these days especially with the younger generation so Gary of Hammersmith branch keep up the good work.”

Helpful Report

Posted 5 years ago

“Today I received excellent service from Karin at Ipswich M&S. I knew what I wanted traditional Y-Fronts but was a little confused by the multiple choices so I asked for assistance. Karin found me exactly what I was looking for within 2 minutes. So I bought several packs and left the store very pleased. Thank you”

Helpful Report

Posted 5 years ago

“Hi been into Cortonwood marks and Spencer’s today and was saved my Linda she was very helpful and friendly has she alway is when we go in store every week”

Helpful Report

Posted 5 years ago

“Hi, I visited M&S restaurant Inverness yesterday, I have in past said this is last time I come into this restaurant, But yesterday was the last visit! Service / Attitude is appalling at serving counter, I ordered a glass of Cold water,no Ice please, When I lifted tumbler on to tray the Glass was Hot! I brought it to Assistant's attention reply- you will have to have ice!! all glasses are just out of dishwasher & hot, She went about her business of prepairing a heated scone & pot of tea for my friend,I asked for country veg soup, it was served to table, thick, disgusting flavour, looked like it was poured out of a packet/carton & not seperated/stirred. A total waste of money! Customer keeps shop open & staff employed,- please look after us,”

Helpful Report

Posted 5 years ago

“Parmentier potatoes - very poor purchase. Instructions said cook for 25 mins. turning occasionally...............WELL, they never turned golden brown and spoiled what would have been a delicious meal. I tomber will avoid this product in future. Very disappointing indeed. (I would be delighted to hear from M&S if they care what a regular customer deserves!)”

Helpful Report

Posted 5 years ago

“Always great product and delivery”

Helpful Report

Posted 5 years ago

“I shopped in M and S (Craigleith Retail Park Edinburgh) on 23rd of this month. Unable to carry heavy bags due to recent operation I asked at the checkout for help. The staff were so helpful and a very sensible charming girl called Detta pushed my trolley to the car and carefully packed the car. Much appreciated and many thanks”

Helpful Report

Posted 5 years ago

“Orders from outside the UK are simple and have a free return possibility. The hotline is a treat and flexible in case of questions and special demands.”

Helpful Report

Posted 5 years ago

“Bought two pairs of jeans at £29.50 each. Wrote a review saying the black has been ironed to death before sale and the indigo looked like it had been worn before sale. My review was rejected though not one if M&S’s guidelines had been breached. If products are “distressed” style, then that should be made clear in the blurb, but it was not. Never had a review rejected before, but have declined to rewrite it as it was the truth. I have not even had the courtesy of a response to my e-mail contesting their rejection. Seems like M&S is unable to accept criticism of their wares, but our opinions are meant to help other buyers so why should we bother any more. I am very unimpressed with their thought police and bad manners.”

Helpful Report

Posted 5 years ago

“I was given excellent assistance by SUE G at Marks and Spencer at 16 East Street Chichester on Friday 13th September in helping me change and select some underwear for my wife who is unwell at this moment of time. Many thanks SUE it was very acceptable.”

Helpful Report

Posted 5 years ago

“Autumn collection this year has got to be the worst collection to date. Whoever is in charge of buying, needs the sack. Who or what age group were they buying for..... Cos I don't know anyone between 18 and 75 that would wear anything in store”

Helpful Report

Posted 5 years ago

“Long blond hair in my pealla”

Helpful Report

Posted 5 years ago

“Bought a Hastings bed from M&S only 6 months old. Main beam has collapsed. M&S sent FIRA an independent inspections company to look at fault. Ridiculous response and says it’s because the bed is on wooden flooring! Rung M&S to ask for replacement as argued a bed should last more than 6 months and if their beds can’t be used on hard flooring then they should advertise this. M&S refuse to replace my faulty bed. I will never use M&S again. Poor customer service and poor quality furniture that can’t withstand being on wooden flooring and doesn’t last more than 6 months!!!”

Helpful Report

Posted 5 years ago

Marks And Spencer is rated 2.8 based on 2,204 reviews