Marks And Spencer Reviews

Name: Marks And Spencer
Address: Waterside House, 35 North Wharf Rd, London
Rating: 2.81

2.8 Rating 2,228 Reviews

43 %

of reviewers recommend Marks And Spencer

2.8

Based on 2,228 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 45%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Marks And Spencer:

Marks & Spencer are one of the UKs top department stores with a substantial range of products available online. All M&S clothing and home products are available through www.marksandspencers.com, as well as some online exclusive products.

Visit Website

Phone:

0870 6080505

Location:

Waterside House, 35 North Wharf Rd
London
W2 1NW

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Marks And Spencer 1 star review on 7th December 2024

108

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“OMG I see that M+S liked Orville so much that all the staff are wearing green Mrs M. must love dressing for work now Brilliant”

Marks And Spencer 5 star review on 26th April 2022

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Posted 2 years ago

“I am very disappointed with you, I ordered a sofa bed and when I placed the order I was told a week and 8 weeks passed and I did not receive one, I have guests in the house and I have nowhere to sleep! Until the sofa comes, the guests will leave! If I could, I wouldn't give a star”

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Posted 2 years ago

“I love ❤️ Orville the green duck”

Marks And Spencer 1 star review on 23rd April 2022

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Posted 2 years ago

“I ordered an afternoon tea two weeks ago for our friends diamond wedding anniversary . Had an email this morning to say it was on its way ! Great,excited ! Then tracked my order and DHL have cancelled delivery until next working day which is Monday - two days after the anniversary . Not M and S fault but DHL s fault . So angry and upset . M and S have refunded and the delivery will still go ahead on Monday but then the anniversary is over . Now to ring our friends and tell them or they will think we have forgotten them . Rubbish courier service from DHL !”

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Posted 2 years ago

“Individual macaroni cheese - far too much stodgy macaroni and very little, rather insipid, cheese sauce - revolting! A waste of money.”

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Posted 2 years ago

“Visited the Biggleswade in store cafe - the coffee was much improved but there was a very poor selection of cake. Resorting to the scones we discovered they were very dry and obviously not fresh. The manager said they were new that day! Well either they were old scones delivered or she was being tardy with the truth. Since the covid lock down most M & S cafes cakes have seriously deteriorated. Can you make an effort to improve? I won’t be going back any time soon.”

Helpful Report

Posted 2 years ago

“Shopped at the Marble Arch location and this lovely lady Jackie, in the women’s department was patient and was of great service to me, checking up and ordering stuff that wasn’t available in store”

Helpful Report

Posted 2 years ago

“I am a regular customer of Marks and Spencers in Gurgaon. I ordered online from them for the first time. They have the worst delivery services. I am still waiting for the drlivery after 11 days. They have worst customer care. I call them and it takes almost 10 min of waiting before they take the call. After that they ask for 48 hours to solve the problem. And then nobody bothers. They dont even raise the complaint ticket. Its a kind of fraud that they do aftet taking payment online. I would never recommend people to deal with them online.”

Helpful Report

Posted 2 years ago

“Purchased Vegetable Chow Mein. Bland and very tasteless was not worth buying, was embarrassed to serve it. Also bought Crispy Battered Chilli Beef, cooked as instructed then poured chilli sauce over for the last few minutes. Just like eating soggy cardboard. Absolute waste of money I think these should be removed from your repertoire, I think we should expect much, much better. Awful.”

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Posted 2 years ago

“This reminds me so much of the unpleasant supervisor but has me on the floor laughing 😂”

Marks And Spencer 1 star review on 19th April 2022

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Posted 2 years ago

“PLEASE stop selling "ankle grazers" pretty useless when uour tall. End up looking like cropped trousers.”

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Posted 2 years ago

“Visited the store at Dlf Saket delhi. The experience was wonderful. Staff was very helpful, especially the lady in the lingerie section. The alteration required in mens trouser was done really quickly. All in all a great experience. Rachna”

Helpful Report

Posted 2 years ago

“On holiday last weeek I shopped at M&S and was served by Mary on the tills she was very helpful when advising me how to order an item to be delivered to the store for me to collect during my holiday. I also made an apppointment for a bra fitting whilst I was in the store and was served by Leslie who gave me very good advice - I ended up buying 4 new bras .”

Helpful Report

Posted 2 years ago

“I ordered some flowers for my mother for Mother’s Day. I ordered them two weeks before. They never arrived. I contacted customer service and they were useless. They provided no apology. They asked for my feedback which wasn’t very complementary and they refused to publish it. I am sick and tired of the lack of customer service, Covid should no longer be an excuse. I won’t ordered anything else Telford them. I am beyond angry”

Helpful Report

Posted 2 years ago

“Poor customer service on line. No help to change the date of a flower delivery due to a change of circumstance. Just 'it's policy we can't change it' It was 5 days away so I'm sure the flowers were not packed. Will not be using the online delivery service again.”

Helpful Report

Posted 2 years ago

“What on earth has happened to M&S food 😳 the food has disapproved so much, it was horrendous. It has always been the only pre made food that we bought. I haven't been food shopping in M&S Mary St in Dublin since before Covid hit. My first time in the City shopping in over two years and I decided that we would treat ourselves and buy our favourite dinners that we always bought from M&S for our Saturday night family dinner. To say we were dissaponted with the food is an understatement. The beef pie lacked flavour, my daughters had the "best ever Lasagna" and it was so bland and to top it off the triple chocolate cheesecakes filling was only slightly bigger than the biscuit base and again tasteless. I have to say I'm more than disappointed. We have always loved M&S food But not anymore, after this batch and the Price of it I won't be purchasing again.”

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Posted 2 years ago

“I brought hot cross buns from store . One had a dirty plaster stuck to it .The m&s team are saying it’s plastic. I do have proof of this . The customer service team have been useless . And more to the point what disgusting hygiene standards they have .”

Marks And Spencer 1 star review on 10th April 2022

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Posted 2 years ago

“Felt like I was being pressured to leave the shop at 8:00pm! Will never go back”

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Posted 2 years ago

“I bought some clothing from marks and Spencer Meadowhall Sheffield and unfortunately had to return an item, I bought some more clothing and I had a £5 gift card to use, only trouble was it had disappeared from my e Mail the young man who was serving us was very patient while I scrolled through my e mails I had added it to my sparks card but he needed to see my e mail, I gave up and was disappointed, Sam the young man at Sheffield Meadowhall told me not to worry he had seen it on my sparks and he would take off the £5 by hand I walked away from marks very happy and would like to congratulate Sam on his patience and excellent customer service Well done marks and Spencer you must be doing some good training Thank you”

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Posted 2 years ago

“Great experience of good quality food shopping at a reasonable price. Very happy to shop at Marks and Spencer again in the future.”

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Posted 2 years ago

Marks And Spencer is rated 2.8 based on 2,228 reviews