Marks And Spencer Reviews

Name: Marks And Spencer
Address: Waterside House, 35 North Wharf Rd, London
Rating: 2.82

2.8 Rating 2,204 Reviews

44 %

of reviewers recommend Marks And Spencer

2.8

Based on 2,204 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 44%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Marks And Spencer:

Marks & Spencer are one of the UKs top department stores with a substantial range of products available online. All M&S clothing and home products are available through www.marksandspencers.com, as well as some online exclusive products.

Visit Website

Phone:

0870 6080505

Location:

Waterside House, 35 North Wharf Rd
London
W2 1NW

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Marks And Spencer 5 star review on 15th November 2024

107

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I felt compelled to tell you about a heartwarming visit I had to your store in Southampton. I purchased some items in the food hall and was served by a young lady who had Down’s syndrome. What an amazing woman. I would like to commend you for giving her a position in your store. I have a severely autistic eight year old grandson and it warms my heart to think that when he becomes an adult he might be treated with the respect and help that all disabled people deserve. Well done M&S and thank you”

Helpful Report

Posted 5 years ago

“4th Quiche I have bought from Marks and Spencer, that is raw in the middle. This is a health concern as I like to eat cold Quiche. Raw egg is not my idea of a nice lunch.”

Helpful Report

Posted 5 years ago

“Excellent quality at very reasonable prices. It's a myth that M&S is expensive as there are so many food offers on every week - and even more with their Sparks scheme. OK, they're not as cheap as Aldi, Lidl and ASDA but, given the exceptional quality of food, it's worth paying that little bit more and they're way cheaper than Sainsbury's, Waitrose etc. Their clothing and beauty sections are also good value. Not wear once and throw away like Primark but who wants that in these days of climate change and foreign sweat shops?”

Helpful Report

Posted 5 years ago

“Meal deal slow cooked peppered beef. Opened packet needed a magnifying glass. This is beyond a joke M&S. Would have taken it back but live 8 miles away. Good job I had a lot of vegetables to bulk up the meal as not enough for 1 person never mind saying it’s for 2. Advice don’t waste your money, the meal deals used to be good value, but over the last few months, portion size has been reduced significantly.”

Helpful Report

Posted 5 years ago

“my wife was falsely accused of theft by the duty manager and was told to leave the premises and then to add insult was told she was barred from the town centre. The duty manager was very rude and refused my wifes offer to call the police to sort the matter out .MY wife at this point was very distressed and in tears but was then told again to leave even when she showed her goods and matching receipt . she is totally distraught and humiliated”

Helpful Report

Posted 5 years ago

“I have been a customer for over 30 years I buy all my clothes from marks. This week I have been in 3 different stores and in all 3 I found the Staff unhelpful and they made me feel that I should not be asking for their help. Where are the smiling friendly staff gone? They were all miserable and unhelpful I am sorry to I left marks a bit depressed.”

Helpful Report

Posted 5 years ago

“I am a massive fan of M&S food and love the food Hall, but really sorry! think I have found a meal that really doesn't belong, it's the mushroom strogonoff (which is so far from a stroganoff believe me) and cauliflower I can't finish the meal and It is destined for the bin.”

Helpful Report

Posted 5 years ago

“This morning I was racially profiled by a member of your staff, Elizbieta Mahmud, in front of my 13 year old daughter and a large crowd of other shoppers. I have shopped at Marks and Spencer for around 30 years and I am a well dressed black woman from an academic background. I inform you of this as I do not want my being accused of shop lifting in your store to be explained under any other heading than racial profiling. At 9:57 I was walking out of your store with my shopping and daughter when Ms Mahmud chased after me and grabbed my purchased Orange Mango Press juice out of my bag. She said “you haven’t paid for that,” in an angry voice. I said “yes I have” and took the juice out of her hand. She did not ask for a receipt but I walked with her back to the till and she called a manager who confirmed the purchase. It was clear that this was not the outcome that she intended as she walked away without recognising her mistake. I then asked Ms Mahmud to come and see the receipt, to which she rudely refused. She did not apologies or recognise her mistake and I left the store feeling humiliated and angry. After a few minutes to collect my thoughts, I returned and asked the security guard if I could see the manager, I told the manager and his colleague that I had been racially profiled and asked to be given the staff members name. He was very apologetic but this does not leave me feeling any less aggrieved. I feel that Ms Mahmud should be trained in how to deal with customers and also how to spot a shoplifter from a regular customer. I am sure that this experience will stay in the mind of my daughter and myself for a long time and regret that it happened in a shop that we visit consistently throughout the week. Whilst I understand that diversity training cannot fully remove instances of racial profiling, I do think that for this member of staff it would be beneficial and hope that Marks and Spencer will take action to provide this for Ms Mahmud.”

Helpful Report

Posted 5 years ago

“When we come into your Newcastle store it is always a lovely experience. Amela and Peter on Gents are so helpful and cheerful helping my husband in any way they can. Being a lady who has difficulties Amanda on ladies always makes her way to help. She gives me good genuine advice on what she thinks would suit me. She goes out of her way to look around and bring items to me. I always go home happy with my purchase. We even went into the store when a soft tag had been left on a purchase from another shop0 causing the bleeper to go. Suzie the security guard was lovely and told us not to worry. Checking items for us. Now we can laugh when we see her she is so cheerful.”

Helpful Report

Posted 5 years ago

“Amazing new alal peri peri chicken move forward marks and Spencer’s more food like this will put you on the map 🤗 Debbie b”

Helpful Report

Posted 5 years ago

“Cheshire Oaks M&S. Very helpful staff and happy to help.”

Helpful Report

Posted 5 years ago

“Tuesday 19th June the coffee shop in the Central Milton Keynes store, I had to wait 20 minutes in the queue for two cups of coffee. There was only one station open and none of the staff seemed to notice that there was an issue, there was no apology when I was finally served and there was a lot of chit chat going on behind the counter. I only put up with it because I had my 89 yr old mother with me who likes her M&S coffee when I take her shopping. It is a popular café and I normally don't mind a few minutes queing but this was very disappointing.”

Helpful Report

Posted 5 years ago

“I just want to say how absolutely AMAZING and OUTSTANDING the M&S customer service lady has been for me today, unfortunately I didn't get her name but she was brilliant went the extra mile and deliverd a 5* service thank you so much for all your help. I really hope you get promoted. Fantastic service well done. 😊😊😊😊”

Helpful Report

Posted 5 years ago

“Do not buy Shazan peri peri chicken, 5 wings 1 leg , one not sure”

Helpful Report

Posted 5 years ago

“bought the shazan peri peri chicken, be careful 5 wings 2 legs 1 piece not sure”

Helpful Report

Posted 5 years ago

“Bought a new suit from marks and Spencer Fosse park Leicester. Joseph helped me find the right one. He was great and nothing was too much trouble for him. His customer service was faultless. He was very experienced and made me feel comfortable trying on suits. I never once felt pressured into buying anything.”

Helpful Report

Posted 5 years ago

“I visited your Tamworth store 8th June. I was looking for a dinner jacket. Almost immediately we were greeted by Ellie Kendrick who asked us if we were ok. She could not have been more helpful. She showed us the range and helped me get the right size and shirt and shoes. Throughout our whole visit it felt like we were the only customers in the shop. Excellent service.”

Helpful Report

Posted 5 years ago

“Very slow customer service, very match falses about the food that we order and the food that they bring to us ti eat it!!!!”

Helpful Report

Posted 5 years ago

“Purchased orange blue and white patterned trousers in Feb and love the design and pattern x I have work 6-7 times and noticed pattern on bum area thinning faded and now a huge hole x very poor quality”

Helpful Report

Posted 5 years ago

“M&S have gone completely barmy M&S have gone completely barmy, my wife bought me 4 pairs of trousers and they came without hangers but wrapped in endless tickets string and plastic tags and then there was the packaging. The CEO's office wrote to claim they are looking to achieve zero waste by 2025 but they have misread the script and will end up with zero customers. We had to go online to purchase some hangers from a hanger store to be delivered by courier, just imagine the carbon footprint of these trousers. We will never trade with this store again and here's hoping they hit the buffers just like Woolworth and many others. "This not just any"......................No, this is a store signing its own death warrant. Clothes without hangers !! yes they got away with the bag thing and now they are being seen as Green money grabbers but you need a customerbase to make a money grab.”

Helpful Report

Posted 5 years ago

Marks And Spencer is rated 2.8 based on 2,204 reviews