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Marks And Spencer Reviews

2.8 Rating 2,204 Reviews
44 %
of reviewers recommend Marks And Spencer
2.8
Based on 2,204 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 44%
Accurate And Undamaged Orders
Greater than 69%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Over A Week
Customer Service
2 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read Marks And Spencer Reviews

About Marks And Spencer:

Marks & Spencer are one of the UKs top department stores with a substantial range of products available online. All M&S clothing and home products are available through www.marksandspencers.com, as well as some online exclusive products.

Visit Website

Phone:

0870 6080505

Location:

Waterside House, 35 North Wharf Rd
London
W2 1NW

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Marks And Spencer 5 star review on 15th November 2024
Mrs Owen
Marks And Spencer 5 star review on 15th November 2024
Mrs Owen
Marks And Spencer 1 star review on 23rd October 2024
Auau
Marks And Spencer 1 star review on 23rd October 2024
Auau
Marks And Spencer 1 star review on 29th September 2024
Mrs Crichton
Marks And Spencer 5 star review on 18th June 2024
Anne Aspinall
Marks And Spencer 5 star review on 3rd March 2024
Anonymous
107
Anonymous
Anonymous  // 01/01/2019
Ordered our turkey crown on line thinking it would be quicker to pay what was owed on collection at a seperate till only to find we had to que with all the other shoppers with mountains of food. I will definately not be doing that again I might as well go some where more local!!
Helpful Report
Posted 4 years ago
Christmas food order at Kingsditch store Cheltenham. Placed food order online then made an amendment in store early December. What a friendly and helpful lady on the help desk. Collected order yesterday. Wow! The best ever organised Christmas food collection. The staff were friendly helpful and professional. Will recommend and come back again. Thank you and merry Christmas.
Helpful Report
Posted 4 years ago
Thank you so much to M&S Meadow Hall Sheffield..Home Wear, Donna✨ This lady was so helpful to me, being poorly permanently I was struggling so much to do my shopping but this lady at the counter helped me such a lot, thank you Donna, your a star🌟..It is comforting to know that I can go back and do my shopping with friendly staff on hand, Merry Christmas to all🎄Jayne
Helpful Report
Posted 4 years ago
Ordered the Christmas cake with woodland scene. It looks like a 3 year old child has made it! It is ruined at the side from being put in the box wrong and the scene itself, is totally laughable. Never again.
Helpful Report
Posted 4 years ago
Paid online for a turkey a week ago,picked it up today and they have charged me again at the til,I didnt realise because I had other items in the basket that I was paying for,when I got home after being in a que for half an hour all around the store I checked the receipt and saw I was charged again so I rang them,they were a bunch of absolute prikcs,I asked for the manager 4 times I was denied that,I asked to complain I was denied that too,what a siht service,I wont be shopping with these dick heads again
Helpful Report
Posted 4 years ago
Went to Kingston park today for my Christmas food shop the fresh cream I wanted had today's date on and the 24th which is no good for Christmas day i asked a guy who was in the back if he would see if he could find a better date for me his reply was it will be there but i cant get to it without even going to see come back tomorrow and it will be out my reply was I won't be shopping tomorrow he just looked at me where is the customer service i would not of minded if he even tried to go and look but no he just acted as if he could not be bothered i shop here every week but staff with this attitude makes you want to go else where i do understand this time of year is stressful for staff but come on maybe a bit more training in customer service would not go a miss
Helpful Report
Posted 4 years ago
This store has everything you need.
Helpful Report
Posted 4 years ago
I popped into the Cambridge Foodhall to buy a few items and bought my 10p bag which had recently broken to be replaced. Apparently unlike every other 10p bag at other supermarkets thiers are not actually bags for life! When I originally bought it I asked for a bag for life and no where I could see in store did it state single use. M&S certainly fooled me, yet alone the environmental impact these bags will have.
Helpful Report
Posted 4 years ago
I would like to express how good your pre cooked dinners are. They are very tasty, meat excellent quality etc. They are much better than any other brands I have tried so please keep up the good work
Helpful Report
Posted 4 years ago
Went to M&S Malvern store this week, hardly any staff around to help, especially at this time of year, you’d think they’d have more staff! Anyway finally found a member of staff who seamed “off” didn’t want to help at all, and just walked off. So whilst paying at the desk I asked who she was and I was told her name was “Sophia or Sophie” and that she is the manager!!! No wonder there’s no staff if that’s how she treats a customer.
Helpful Report
Posted 4 years ago
Purchased a further two packs of Scottish hot smoked salmon as the previous guest comments praised it highly. What an eye opener this time, one of the packs was just mush, awful product this time from Pity Me
Helpful Report
Posted 4 years ago
Love my little bottle brush trees and light up candle, thank you m and s
Helpful Report
Posted 4 years ago
Ordered birthday cake for 70th party for twins to read Happy 70th Birthday Sally & Margie on collecting the cake it read Happy 70th Birthday Sally that was it!!! NOT HAPPY as birthday was next day had to buy another one elsewhere and put message on ourselves!! I have received an appology and part refund but it still spoilt the day. Will order elsewhere in future.
Helpful Report
Posted 4 years ago
worst service ever order an item on click and collect and it dosnt turn up on the day you pick then they loose half of the order and dont let you know. also ordered on next day delivery paid the extra for delivery and it dosnt turn up on the day you pick and they have no idea when it will turn up worst service ever used to be good but now rubbish
Helpful Report
Posted 4 years ago
Decided to buy the Sticky Toffee Christmas pudding for our pre Christmas meal with family as we had seen it relentlessly advertised. As Christmas puddings go it was very nice but didn’t quite understand the sticky toffee part...it was just a sachet of sauce to pour over, disappointing. At £10 I think it was over priced, glad I didn’t shell out for the salted caramel cream at £3.50, would I buy it again, probably not.
Helpful Report
Posted 4 years ago
Tried to order Xmas food at Bluewater. Staff unaware of sign on order desk notifying customers that there were no collection slots available. Didn't offer alternative pick-up locations until asked. 2 items unavailable (although they will be available in store from 19 December, makes no sense!) no alternatives offered. Basically staff not interested. Ordered food, with a couple of changes, online outside store. Should have ordered from Sainsburys like last year. No hassIe there. I predict M&S will not exist in 10 years especially if their staff are as useless as those on the food order desk at Bluewater!
Helpful Report
Posted 4 years ago
I’ve never ordered anything online from this store until this month. I ordered a Christmas tree which arrived in store in a very timely fashion the next day. No problem there. However I was extremely disappointed to find that not only was there no base to stand the tree up, it contained the wrong parts and it wasn’t possible to put the tree together at all. The packing of this product clearly had not been checked. I’m more disappointed that this was the case after ordering a tree from Next which never arrived at all and I’m still waiting for a refund. Very disappointing I’m afraid
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Posted 4 years ago
As a coeliac I have to buy gluten free foods sorry to say marks are way down the list of preferred stores recently bought four mince pies £2.50 tasteless white pastry and mincemeat was minimal. also bought four chicken burgers £3.00 ?well they said chicken never again thru them in bin What I could imagine cardboard. To taste like. Then of cause I got lock muir Salmon fish cakes ( no such place as lock muir. Brand name ) one piece of salmon not sure what rest of filling was but it’s taste less .sorry marks I’ve had enough of over priced gluten free foods from you .They are not value for money they are no where near as big as they used to be ,so I will stick to a Tesco And Asda for my foods in future
Helpful Report
Posted 4 years ago
Wednesday December 4th I purchased a jacket for my daughter-in-law Lucy Bunce at your Eltham store. I was assisted by Rebecca, a very kind & helpful young woman, who found what I was looking for, a Per Una jacket. I couldn’t find it in the size needed & Rebecca found exactly what was needed for me. The jacket was out of stock online & in the M&S store in Cambridge. The receipt was sent with the jacket to my daughter-in-law. Our son was in London & we gave it to him to take to his wife Lucy. I have photos of part of the receipt which I had placed in the inside pocket of the jacket, but I don’t think the receipt ni is showing. I attach 4 photos of the jacket including one with a photo of the receipt. I must emphasise how VERY HELPFUL REBECCA WAS!
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Posted 4 years ago
Rebecca in the Eltham store was so very kind & helpful. My daughter-in-law has asked me to find a jacket, advertised online but out of stock online in her size & in M&S in Cambridge where she lives. APer Una jacket. I couldn’t find one. Rebecca found exactly what I was looking for, my daughter-in-law was happy to have the green or blue jacket but preferred the blue. So a big thanks you’ to Rebecca.
Helpful Report
Posted 4 years ago
Marks And Spencer is rated 2.8 based on 2,204 reviews