Marks And Spencer Reviews

Name: Marks And Spencer
Address: Waterside House, 35 North Wharf Rd, London
Rating: 2.82

2.8 Rating 2,204 Reviews

44 %

of reviewers recommend Marks And Spencer

2.8

Based on 2,204 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 44%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Marks And Spencer:

Marks & Spencer are one of the UKs top department stores with a substantial range of products available online. All M&S clothing and home products are available through www.marksandspencers.com, as well as some online exclusive products.

Visit Website

Phone:

0870 6080505

Location:

Waterside House, 35 North Wharf Rd
London
W2 1NW

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Marks And Spencer 5 star review on 15th November 2024

107

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Purchase Abbey leather settee and chair after 1 day cusion on chair stated to ripple up . Contacted M&S to complain sent photo of cusion and they sent a company out to inspect. There report stated was puddling and to be expected on a leather chair. Contacted M&S again to say unhappy they are not interested and not prepared to do anything about it . Buyer be aware if you buy a leather sette or chair from this company.”

Marks And Spencer 1 star review on 1st September 2022

Helpful Report

Posted 2 years ago

“I usually give specific reviews on purchases from M&S on their website but wanted to give a general review . I am in my early 60’s and have been an M&S customer all my life (my mum bought all my clothes at M&S when I was a child) 10 years ago I would say 99% of everything I wore came from M&S , clothes , shoes , underwear etc. Now I would say it has slowly dropped to approx 30% , WHY ? Firstly quality .. .. thin , see through t shirts that only last a couple of months , knitwear that “bobbles” after one wash , poor quality underwear , dresses that shrink , sweatshirts that look like rags after one wear …..etc . Recycling is laudable but M&S seem to have taken it to extremes at the expense of quality, I REALLY DON’T WANT ANY MORE RECYCLED POLYESTER! Older women would rather pay a little extra for good quality , you are never going to hook the teenage shopper so stop trying to compete with Primark Secondly style ….we mature women are now in touch with fashion , so we want trendy clothes adapted for our body shape , you do this well with high waisted jeans but everything else 🤷‍♀️? Thirdly colours …..wishy washy , anything in baby blue or baby pink sells out instantly as do basic browns , oranges etc . So why all the dull washed out colours ? Fourthly presentation… stores look dated , uninteresting and drab Fifthly …..what happened to Per Una ?! I have items from when it was first launched , still fresh and wearable . When “George” was in charge it was innovating , pretty and feminine If anyone at M&S is reading this I speak for many of your core customers so please take note …we don’t want to lose you from the high street but loyalty can only be stretched so far !”

Helpful Report

Posted 2 years ago

“I tried your Chicken Katsu burgers today We found them absolutely disgusting. The texture was so solid ans stodgy. It sounded an exciting new item and at £4.75 for two I expected something delicious. They smelt good whilst cooking but we ended up giving a good proportion to the dog this lunchtime. VERY VERY disappointing and surprising as I have never had to complain about any Marks food item before.”

Helpful Report

Posted 2 years ago

Helpful Report

Posted 2 years ago

“I have been trying to book a bra fitting for both myself and my daughter for over a year now and all days, dates and times have been completely fully booked for well over a year. I have contacted customer care several times only to be told that it is just that busy. While I can appreciate that with the pandemic things have been somewhat pushed back, I find it hard to believe that so many ladies require bra fittings that there are no appointments in any store on any day at any time day or night. I have since made alternative arrangements with Victoria's Secret who were very accommodating. Such a shame because I have been fitted and purchased my bras with M&S since I was a teen. My mother before me did the same and I introduced my first daughter when she need her first bra. It was my intention to continue on with my second daughter and later my third when she comes of age. I guess all good things eventually must come to an end.”

Helpful Report

Posted 2 years ago

“Is there a HR department at marks Spencers . the willows at Torquay is supposed to be there flag ship yet if you read there reviews on how from general manager commercial manager and section manager how they spoke to the INNOCENT SHOPPER and then banned them from the store what a disgrace they are to marks Spencers but I blame HR for allowing them to do what they did even the staff say when Nikki says jump they all say how high I shop in all the other marks Spencers and the staff and managers are lovely HR you need a clean sweep in Torquay ie get rid of the managers”

Helpful Report

Posted 2 years ago

“Went to the cafe in The Willows, Torquay. Ordered sausage in ciabatta and bacon bap. Food was luke warm, undercooked, very bland and bacon extremely fatty. Really disappointing. Won't be eating there again”

Helpful Report

Posted 2 years ago

“The worst customer service I've ever experienced. Marks and Spencer have went dramatically downhill. And fast. Came across a manager in their Newcastle store whose only response to everything I put to them was 'no comment'. I was sold something which turned out to be non-refundable, but NOTHING told me this - only some illegible line on the bottom of a tiny 3cm sticker. Apparently if I regularly shop at Marks and Spencer I should know this (as per the manager). I will NOT be regularly shopping at Marks and Spencer.”

Helpful Report

Posted 2 years ago

“Trying to talk to someone about my order I was hung up on 3 times whilst be very polite it just go's to show that working from home don't work for customers.”

Helpful Report

Posted 2 years ago

“I made a complaint to customer service about a duplicate payment they took from my account. 3 weeks later still no response. I have called and emailed and am constantly fobbed off. I am disgusted with what I thought was a reputable company. Shall be taking to the Ombudsman.”

Helpful Report

Posted 2 years ago

“Terrible impossible to speak to anyone on the telephone Returns are m possible on line Do not try you waste your time Non existent customer service numbers do not work avoid”

Helpful Report

Posted 2 years ago

“I have to say regarding the review on the commercial manager Andy in Torquay food hall for me personally he is the BEST you must give him credit to stand there and tell a customer exactly how marks Spencers value there customers is Brilliant he doesn’t care what head office thinks it’s just a point taking away from the store I think this man is my kind of man say it as it is well done Andy❤️”

Helpful Report

Posted 2 years ago

“The place needs rapping up an closing down. Over priced food.food I wouldn't feed to my dog. I don't have a dog . Only an empty wallet. Saturday night treat. More like Saturday night ruined. Lidl aldi I'm so sorry for desertion. I've learned my lesson....”

Helpful Report

Posted 2 years ago

“Torquay marks Spencers reviews shocking from general manager down to section manager and girlfriend to lie to the police it says everything about them how do they sleep at night”

Helpful Report

Posted 2 years ago

“I bought 2 jumpers in the sale from M &S in East Croydon on 18/08/22. Tried them at home & found they very big, not the size as stated on the labels. As I was going to Kingston on 24/08/22 I took the jumpers with so that I could return them and get my money back or exchange for a different item. I spoke to an assistance who told me that M&S does not accept back yellow sticker sale items at all no matter what reason, I asked to speak to a manager he called Kate the manager who said that M&S does not accept return of sale items as stated on the receipt and that cashiers are trained to tell customers that sale items cannot be returned to M&S. I said I do not recall being told this by my cashier and that I did not see this as I did not see until I got the receipt I said you cannot know until I paid then I got the receipt! FURTHERMORE on the receipt it said & i quote "for refund please retain product barcode label/swing ticket"which I have kept on the returned items. Kate kept arguing with me and we were not getting anywhere so she called Michael - DSM of the store and he parroted the same as Kate the same thing. again Kate & Michael were very righteous in they attitude towards me and were quite dismissive of me. Michael said I should get in touch with M&S customer service which is in South Africa, he gave me the number and said I would have to pay for the call. I said that is ridiculous he suggested sent an email they may reply or not. I said unbelievable!! Today I rang the number he gave me: 03330148000, I asked the operator if he was in SA, he said NO I explained the situation and he said I will put you to the correct depart who would help me. I got through and the first thing I said are you in SA & she said YES and I asked is this called costing me YES she reply. I asked will she ring me back she said YES and said I will ring you back straightawayI gave her my number and that was hours ago!!. I am now an Ex customer of this hopeless company, who do not care for customers and make it very hard for us to complain as they don't want to know and don't care. Appalling behaviour by M&S. M & S IS THE ONLY COMPANY IN BRITAIN WHO DOES NOT ACCEPT RETURN OF SALE ITEMS. I WOULD DARE SOMEONE FROM M & S TO GET IN TOUCH WITH ME OVER THIS ISSUE.”

Helpful Report

Posted 2 years ago

“I've long been a huge admirer of their products specially their shoes. Since it was too expensive and a little out of my financial range, I was unable to buy it, but fortunately I had this coupon from dig my cart to jump on the bandwagon. recommended 11/10”

Helpful Report

Posted 2 years ago

“First order was split into 2 separate orders, then arrived late and damaged. Online chat bot was useless and went round in circles. Refunded 30% after being chased and chased. Second order was cancelled and didn't let me know. Arrived to pick it up after e-mail confirmation saying it was ready. Poor service and I would avoid at all costs.”

Helpful Report

Posted 2 years ago

“Apple Pies. Premium cost. There is nothing worse than eating apple pie with core in it. Very disappointing.”

Helpful Report

Posted 2 years ago

“I came into the store at Meadowhall and I was looking at underwear. A member of staff Laurie was her name came over and assisted me. She was very helpful and very pleasant Thankyou.”

Helpful Report

Posted 2 years ago

“Had a bra fitting at ricoh M&S after I had a mastectomy after having cancer and I never thought I would get a bra to fit and feel comfortable or look nice again Si felt so low but after the lady called Lisa sorted me out I was in tears, happy tears she was amazing so understanding and found the right bra for me I couldn’t stop looking at myself which I never done before I couldn’t thank her enough she had to order the bras for me and she made sure they fitted right when they arrived I couldn’t fault her or thank her enough for her help. I’m so happy I had the courage to go and have a fitting and get such a nice lady to help me Thank you Lisa at ricoh coventry.”

Helpful Report

Posted 2 years ago

Marks And Spencer is rated 2.8 based on 2,204 reviews