Marks And Spencer Reviews

Name: Marks And Spencer
Address: Waterside House, 35 North Wharf Rd, London
Rating: 2.81

2.8 Rating 2,232 Reviews

43 %

of reviewers recommend Marks And Spencer

2.8

Based on 2,232 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 45%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Marks And Spencer:

Marks & Spencer are one of the UKs top department stores with a substantial range of products available online. All M&S clothing and home products are available through www.marksandspencers.com, as well as some online exclusive products.

Visit Website

Phone:

0870 6080505

Location:

Waterside House, 35 North Wharf Rd
London
W2 1NW

Write Your review

Tell us how Marks And Spencer made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Marks And Spencer 1 star review on 18th February 2025

109

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hello. Non of the above was a problem. My issue is. We’ve just had your new caramel hot cross buns!! I will use the word caramel loosely as there was non. The most disappointing food item I’ve ever had from Marks and Spencer”

Helpful Report

Posted 10 months ago

“This is the one brand where return is no headache at all .. No tension, no drama, simply return.. I would have given 100 stars”

Helpful Report

Posted 10 months ago

“I've been a good customer of M&S clothing for years but I am unlikely to continue to be so following your installation of primarily self scan tills at Wolstanton store. Today there were only 2 people on the general till dealing with one person with a problem causing severe queue. Only one helper on the self scan tills and all had customers waiting for help. My problem was getting the credit card loyalty vouchers to work. No instructions. Lots of disgruntled customers. Very few staff. Wanted gift receipt but unable to work this out on the machine. Retrograde step M&S and you're likely to lose customers and goodwill.”

Helpful Report

Posted 10 months ago

“Now disappointed by lack of staff to help. No chairs in store for the elderly. Machines are fine if you have good eyesight, good hearing and are computer literate. You are excluding your most loyal customers. I am voting with my feet.”

Helpful Report

Posted 10 months ago

“I had a beautiful sparkle candle in a glass holder as present. I went to use it, tried to take very the large label off only for half the label to be left behind ! I know when I try to remove the rest of the label it will be impossible and possibly scratch the glass. Very disappointing as there are easy peel labels on the market M&S could have used.”

Helpful Report

Posted 10 months ago

“Absolutely awful I tried for ages to get a set of cushions tkk on match my bedding set so was so excited I got them I ordered them next day delivery only one turned up then they said it will be the next day with DPD when it arrived I knew it was wrong as it was so small they sent me a cover no cushion and the wrong one every time I order with them there is a problem so I phoned again and the customer service agent couldn’t even get the order no right it’s a absolute joke now I have to go all the way into the store to return never will I shop there again I went on to trust pilot and wow there are so many complaints don’t shop there I will stick with Next from now on”

Helpful Report

Posted 11 months ago

“awful awful customer service. Bought a faulty duvet (expensive goose & down) that is flat in some areas. It's not plumping up and I think some squares have more filling than others. Customer service admit that this is not normal standard but hide behind their no refund or exchange policy. If a company admits that a product isn't meeting normal standards, surely the customer should be refunded - keep that loyal customer happy so that they buy from you again and not your competitors. Well I will not be buying online again. I'm so unhappy with how Ive been treated. I do my food shop in their stores, but don't want to give them a penny more after this incident.”

Helpful Report

Posted 11 months ago

“The new style food shops of marks and spencer are not designed purely for the pop in and get a few bits and maybe lunch any longer. It lends itself to a full weeks shopping trip, isles are wide and easy to manoeuvre, plenty of choice more like a delicatessen than a main stream supermarket. And one must never forget the “yellow label” search and get excellent food for even cheaper!”

Helpful Report

Posted 11 months ago

“Gastropub meals are overpriced in comparison to value for money. £6.50 for about £1.50 worth of food. Tasty = yes. Size of meal = child’s portion. (And I personally only eat very small meals (5’ 6” @ 9.4 stone)) Amount of meat expected = minimal. I’d personally go to Sainsbury’s, Tesco, Aldi, Lidl etc. better value for money! Won’t be buying again! Also had the style of a boil in the bag army meal.”

Helpful Report

Posted 11 months ago

“I live in South Africa and sent mum a bunch of flowers to the U.K. for Mother’s Day. She is elderly and these types of communications speak volumes. I was surprised to not have heard from her by the end of last Sunday so I checked to see when the delivery had happened and the flowers had been dropped off at completely the wrong house! Luckily I had a pic from the couriers proof of delivery, but my poor mum had to get dressed and walk to the house in the pouring rain and carry the box back! A totally ruined surprise, not to mention shambles on every level! I contacted M&S and their response was a basic ‘sorry your mum had to walk in the rain’ and send me a £10 e-card which is of no use to me as I live in Africa, and it’s also of no use to my mother as she wouldn’t know what to do with it! I also don’t want to spend more money with this company! I told M&S all this and they couldn’t care less - saying that they are sorry that I’m not satisfied!!!”

Helpful Report

Posted 11 months ago

“I ordered my daughter Mother’s Day flowers 100 Daffodils they were amazing I love M&S even tho I don’t have one here in Lanzarote I order from the UK fabulous. You have made me and my daughter extremely happy 😃”

Helpful Report

Posted 11 months ago

“Just visited M&S Castle Point, so disappointed in quality of own brand ladies clothing, poor quality, poor display (on hangers, garments full of creases, you need to invest in some steam irons) cheap nasty fabrics. Certainly not the store it once was, up your game M&S. I must say the gents section looked very smart in comparison.”

Helpful Report

Posted 11 months ago

“Bra fitting service by Janet at Rubery store was the best service ever. Discreet, efficient, friendly, professional, sensitive...I could go on. Absolutely wonderful. 10 out of 10”

Helpful Report

Posted 11 months ago

“OMG ! When did M & S stop caring about their customers. The founders would be turning in therir graves. I have very unsuccessfully tried to log a complaint about flowers( well a sorry bunch)sent to me by my son for Mothers Day. I have TRIED to log a complaint online.....unsuccessful. I did manage to speak to someone on the phone but she was totally uninterested. gave me a website address and told me to attach photos of said flowers. Did exactly that to be taken to FAQ's and around the block we go again. Eventually, chat online popped up and asked the question... how could they help.....again having to explain the situation.....given the same INEFFECTIVE useless information. I would love to send my Son a photo of the flowers displayed in a vase but would not insult him. I am upset for him that he has wasted his money. BUYERS BEWARE.....DO NOT SEND ONLINE FLOWERS AS YOU DO NOT SEE WHAT YOU ARE PAYING FOR and a waste of time trying to contact customer service. They are not interested”

Helpful Report

Posted 11 months ago

“Very poor customer service very rude to me so I will not go to M&S quite so often now”

Helpful Report

Posted 11 months ago

“I was given a Marks and Spencer gift card for £40 I went online and it was accepted. There was an additional £3.99 to pay so I put that on my credit card. A month later my card bill came through with the full amount £43.99 charged. Of course I had the clothing by then and have thrown the used gift card away. Marks and Spencer just say their system wasn't showing a gift card. I have been charged £40 for their faulty system. I will tell people not to buy me M&S gift vouchers in future and recommend you avoid them too”

Helpful Report

Posted 11 months ago

“Ordered flowers and chocolates but only flowers delivered to recipient I E mailed M&S twice they never acknowledged either I also ordered second flowers and prosecco although both delivered not on designated day”

Helpful Report

Posted 11 months ago

“"Made Without" Chicken Goujons. Made almost without Chicken! The pack states 50% Chicken but the cooked product comprised only goujon shaped GF breadcrumb with a white streak in the centre. I would guess FAR LESS than even 10% of chicken. There was virtually no nutritional value whatsoever. This needs reporting to trading standards. At least the percentage meat content of pork and beef sausages is protected by law. The same should be true of other products like chicken goujons, especially when they state it on the pack.”

Helpful Report

Posted 11 months ago

“I travelled 20 miles yesterday to collect my order: an M&S handbag. On the last mile, I got a msg: ‘No delivery yet to store’! I walked the last mile, to see if there just might be that handbag in-store and -- sure enough, there it was with a lot of others on a rack. Could I collect that one? Oh, no: that wasn't the one I’d ordered and there was no way to cancel! I'd have to make a NEW PURCHASE, doubling my cost until money came back from the order! I even felt sorry for the department manager, who had no authority in the dystopian disconnect between SHOP and BUYING ONLINE. M&S, you’ve made us all victims of your nifty, profit-driven algorithms. P.S. Today I got a message: 'Order in-store; ... Come and collect' !”

Helpful Report

Posted 11 months ago

“This makes my day when I have a bad one just brilliant”

Marks And Spencer 5 star review on 3rd March 2024

Helpful Report

Posted 11 months ago

Marks And Spencer is rated 2.8 based on 2,232 reviews