Marks And Spencer Reviews

Name: Marks And Spencer
Address: Waterside House, 35 North Wharf Rd, London
Rating: 2.81

2.8 Rating 2,228 Reviews

43 %

of reviewers recommend Marks And Spencer

2.8

Based on 2,228 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 45%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Marks And Spencer:

Marks & Spencer are one of the UKs top department stores with a substantial range of products available online. All M&S clothing and home products are available through www.marksandspencers.com, as well as some online exclusive products.

Visit Website

Phone:

0870 6080505

Location:

Waterside House, 35 North Wharf Rd
London
W2 1NW

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Marks And Spencer 1 star review on 7th December 2024

108

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very poor quality ladies £12 pajamas, very thin, doesn't was well, flimsy, slack elastic on waist, maybe bad quality because of country it's made in, primark pyjamas are better quality.”

Helpful Report

Posted 1 month ago

“Left my handbag and purse in M&S yesterday but they either have no working phone system or they just don’t bother answering! Been trying since last night. Even head office can’t get through but they couldn’t care less! I had to ask the “advisor” to report it as a problem but not much response from him so I doubt if it was done! Now I have to leave work to travel to the store to see if they might have my bag! Disgusted 😡”

Helpful Report

Posted 1 month ago

“I shop at mandsi. Guisborough Can not praise the staff enough polite helpfully cheerful nothing is a problem. Gill has been extremely lively with me makes for hood shopping.”

Helpful Report

Posted 1 month ago

“Recently went to our local store with an e card guy behind the counter was very patient and sorted us out .excellent customer service.”

Helpful Report

Posted 1 month ago

“Sizing allo over the place. Returns no labels or QR codes provided, the customer has to print them and pay for return. Clothes look okay but look shoddy very quickly. So overpriced for the quality.”

Helpful Report

Posted 1 month ago

“Browsing the ladies wear whilst heading for the food hall. Bright colours, gaudy for Autumn/Winter, all polyester/man made materials. Failed to see pure wool coats, jackets, trousers, jumpers. St Helens store full of plastic totes, handbags, shoes. The majority of the clothes won't last one wash, wont hold there shape, by next year theyll be in the charity shop. Why does the St Helens branch not stock cashmere/wool like Warrington? There are some people that live here that want quality and are prepared to pay for it.”

Helpful Report

Posted 1 month ago

“You have really upped your game with your collection of Christmas clothes . Sosander dresses are fabulous , I have bought my two daughter's gifts .”

Helpful Report

Posted 1 month ago

“I purchased a “Tiramisu” dessert. What a disappointment! One thin layer of syrup soaked sponge topped with a bland sweet cream and cocoa. Nowhere near the Italian original.”

Helpful Report

Posted 2 months ago

“The Tom Kerridge beef pie was garbage. Dry pastry, dry tasteless beef with no gravy, only fit for the dog and even he turned his nose up. How Tom Kerridge can put his name to this rubbish amazes me. It was inedible. So awful that it has put me off buying ready made dinners from M&S again.”

Helpful Report

Posted 2 months ago

“I can't believe the terrible service from M & S at the Meadows in Camberley today. I really thought that they were turning things around but oh my! Condescending, jobsworth manager not prepared to exchange a pair of £20 unworn swimming trunks bought yesterday because I had already thrown the receipt and the label by the time I realised they were not pyjama shorts! Not asking for a refund, just a straight swap. I Showed my Amex payment for yesterday but no! She would rather lose a customer for good than use a little managers' discretion. As it turned out the pyjama trousers marked at £25, were on offer and only cost £4.99 and I was happy just to swap them over. I didn't want a refund. So for £4.99 they have lost a customer of many, many years. Well done Marks and Spencer, The Meadows, Camberley! One star is one too many!”

Helpful Report

Posted 2 months ago

“Would give no stars if possible, firstly a lady had an accident with a drink, she had to clean the floor herself, another lady had to pay for a portion of jam, the sign clearly said, toast WITH butter and jam, I ordered a toasted teacake which was delivered 20mins later, cold and looked very unappetising, Would I go there again? Never This was M&S Charleton.”

Helpful Report

Posted 2 months ago

“Bought a Gastropub steak and old peculiar pie. Expensive and awful.”

Helpful Report

Posted 2 months ago

“Today I'm sitting waiting for my meal, ordered at 12.18 noon. Coffee was cold so returned It, told by assistant on till he would bring it over to me in couple minutes. Sat & ate my meal but no beverage as yet. At the last resort I decided after 1 hrs wait I would go & ask for it. Couple nxt to me had came in and ordered food at 12 noon two bacon sandwiches, at 1pm there were no sight of them so asked for refund. Supervisor served me my coffee, but then told everyone 45 minutes wait for hot food as no staff. Yet que was getting longer and assisstants were directing customers to tables. If M&S were unable to cope with the orders then it would of been better to advise customers no hot food, as clearly you could not keep up with demand for food. Young lady serving the food was having to appologies time & time again as kitchen could not cope with orders.”

Helpful Report

Posted 2 months ago

“Today I bought a two pieces of Mark's and spencers beer battered haddock , absolutely awful...as soon as you open the box ...you just get this awful stink of days old fish .....but ah I thought perhaps it should smell like thiis ...so into the oven ot goes ...after the recommended time and temperature...it came out looking nothing like beer battered haddock, we love are traditional sea side fish n chips ...this was nothing like that ..tasted awful ...the batter just became a crumb ....fish was dry and tuff ....m&s charge £5.75 for this ... absolute rip off ...”

Helpful Report

Posted 2 months ago

“Such a shame Marks has gone downhill. Quality of clothing is no better than primark. I bought 4 pairs wool mix socks last year, this year I need to chuck them all. They are worn out and I only wore them to bed 1 winter. Cheap tat. I have items I purchased from Marks in its heyday 25 years ago and they're still in good condition despite frequent wear. And the vanity sizing to accommodate gluttony! I've been a size 8-10 for at least 3 decades. Can NEVER find anything in my size because they now cater to ungodly gluttonous fatties only. Normal-sized people need clothes too, we're not all obese, lazy slobs. Why should greedy piggies get preferential treatment?”

Helpful Report

Posted 2 months ago

“I have always been happy with marks and spencer customer service. They have always been helpful until you get what you want ...I am talking about the food hall ....and specially one member of staff in Marks and Spencer lakeside in thurrock called Parwinder ...who is always smiling...each time I passed by. ..and that she is always there if I needed any help ...it is so nice to still find people like her taking care of their customers ...”

Helpful Report

Posted 2 months ago

“I love marks and spencer and have always shopped there. I love the quality of clothing but what on earth has happened to the sizing? I am 4ft 11” and have always had petite short which have been perfect for me. Recently I have ordered several pairs of trousers and have had to have them professionally taken by 2” at a cost of £15 a pair. Come on m&s cater for short people we are not all tall. I will now consider shopping elsewhere”

Helpful Report

Posted 2 months ago

“Online delivery. Dress just scrunched into box no wrapping. When opened the dress had been folded over and stitched together. When returned to Colchester store no apology, was told we employ many people who have a bad day, then she said she hated the dress as it reminded her of one she had sometime ago…. Wouldn’t recommend online or Colchester store…. Both poor service, poo quality of clothing…. Its best to think of it as a cafe that sells poor quality clothing with disinterested staff”

Helpful Report

Posted 3 months ago

“Clothing is shockingly poor quality. Thin material, inconsistency in sizes and lengths, seams not sewn straight…the list goes on. A very noticeable decline since last year when clothes seemed to pick up slightly. I’ve returned everything I purchased online this year and won’t be using Marks and Spencer for clothes again if they don’t get their act together.”

Helpful Report

Posted 3 months ago

“Purchased 2x pk (lable on trousers also confirming that it was a 2part pack) of school trousers for my son only to receive one pair with the packaging all ripped open inside and waistline was 1 1/2 “ less than what it should be! Contacted M&S about this issue who were as useful as a chocolate teapot and did nothing but try to blame the issue on myself! I have used M&S for 25 yrs to purchase uniforms and I will never be using them again! Products are now made in Sri Lanka and it seems that the quality has diminished drastically! Call centre is absolutely objective to ensure problems are resolved and if you get slightly annoyed at them they hang up on you and talk over the customer! It’s been a lovely experience over the years but sadly I will never be purchasing from you again!”

Helpful Report

Posted 3 months ago

Marks And Spencer is rated 2.8 based on 2,228 reviews