Marks And Spencer Reviews

Name: Marks And Spencer
Address: Waterside House, 35 North Wharf Rd, London
Rating: 2.82

2.8 Rating 2,204 Reviews

44 %

of reviewers recommend Marks And Spencer

2.8

Based on 2,204 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 44%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Marks And Spencer:

Marks & Spencer are one of the UKs top department stores with a substantial range of products available online. All M&S clothing and home products are available through www.marksandspencers.com, as well as some online exclusive products.

Visit Website

Phone:

0870 6080505

Location:

Waterside House, 35 North Wharf Rd
London
W2 1NW

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Marks And Spencer 5 star review on 15th November 2024

107

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Clothing is shockingly poor quality. Thin material, inconsistency in sizes and lengths, seams not sewn straight…the list goes on. A very noticeable decline since last year when clothes seemed to pick up slightly. I’ve returned everything I purchased online this year and won’t be using Marks and Spencer for clothes again if they don’t get their act together.”

Helpful Report

Posted 1 month ago

“Purchased 2x pk (lable on trousers also confirming that it was a 2part pack) of school trousers for my son only to receive one pair with the packaging all ripped open inside and waistline was 1 1/2 “ less than what it should be! Contacted M&S about this issue who were as useful as a chocolate teapot and did nothing but try to blame the issue on myself! I have used M&S for 25 yrs to purchase uniforms and I will never be using them again! Products are now made in Sri Lanka and it seems that the quality has diminished drastically! Call centre is absolutely objective to ensure problems are resolved and if you get slightly annoyed at them they hang up on you and talk over the customer! It’s been a lovely experience over the years but sadly I will never be purchasing from you again!”

Helpful Report

Posted 1 month ago

“My wife and I have food shopped daily at M & S for years, it's been notably brought to our and others attention that the standard of the ready meals has dropped. you must have a quality control inspection unit, well its not working. M & S must spend thousands of pounds advertising with famous chefs, we can tell you it's not working. We have the money you supply the food get it right or we go elsewhere G Trickett”

Helpful Report

Posted 1 month ago

“Marks and spencer in Canterbury has the most unhelpful staff I needed a different size in an item I was trying on in a different size the assistant was reluctant to go and see if there was a different size, disgusting attitude it was too much trouble for her !!”

Helpful Report

Posted 1 month ago

“Flowers were delivered late and the box was upside up down. The flowers looked dead and in need of water. Think this is a service M&S should give up on. Very disappointed and angry someone went to the trouble of sending them to me for me to be disappointed rather than giving me a boast”

Helpful Report

Posted 1 month ago

“I purchased a bra in May, and by June it was damaged beyond repair. I put the bra through the washing machine, for only it's second wash, and the underwiring became exposed on both cups closest to the armpits. The exposed metal absolutely destroyed the rubber seal of my washing machine leaving it needing to be fully replaced. I contacted customer services who initially seemed helpful, however they very quickly turned and only ever replied when I emailed asking on the progress of my complaint. Their 'technologists' decided that I had tumble-dried the bra (I had not) and that the damage was thus my fault. I tried to raise the complaint further, but they did not care, and literally said that a month for a bra to last was to be expected if I'd tumble dried it ..... Again, I had not! After speaking about my complete frustration with some of my colleagues, it turns out that two others have had the exact same issue. One had also emailed in their complaint to be told it was their own fault, and the other hadn't emailed because they'd had their bra for a few months and didn't think M&S would help.... I sadly informed her that she was right, they wouldn't care and wouldn't help! I highly recommend M&S bras if you have the budget and income to replace them after every wash!!!!”

Helpful Report

Posted 1 month ago

“Everything. I ordered clothing online and paid for nominated delivery day. On my nominated day no one turned up. I received an email saying the items would be delivered but no time given. Apparently one of the items was out of stock and they were going to send them a week later. I had to ask to have the money I paid for the nominated day to be refunded.”

Helpful Report

Posted 1 month ago

“Your "Trusted Courier" as M & S call their service - have let me down so badly - I am incandescent with rage. They told me they'd delivered the present I had ordered from you. However they hadn't - on further investigation as to where it was, I looked into the tracking. They stated the signature was "signed by destroyed"! I wrote to DHL and them and asked what that meant? They then, and only then, bothered to tell me it hadn't been delivered at all but was ruined in transit.... No apology even - it's ruined my surprise to my Sister and her Birthday and most of all my confidence in M & S as suppliers. Of course it was a weekend so i couldn't do anything about it in time to save the situation. The Courier should have informed of their failure IMMEDIATELY so at least I could have sent something in time. I feel absolutely let down and disgusted. Despite 3 emails to M&S nd their live chat, I've heard nothing from them. Do NOT use them to send your Gifts....! They will disappoint you too!”

Helpful Report

Posted 1 month ago

“Initial return of part of the order seemed simple but i selected Evri as the return option and then left it a few weeks to actually send it, i turned at the shop to return my item and the Evri system said my return label had expired. Went home called M&S support, waited approximately 20 minutes only to be told 35 days had passed which it clearly hadn't so they couldn't generate a new label so i have to take it back to an M&S shop which is miles away.”

Helpful Report

Posted 2 months ago

“Great furniture and really careful delivery, thank you.”

Helpful Report

Posted 2 months ago

“Very good very nice”

Helpful Report

Posted 2 months ago

“poor staff behaviour and bad customer service you can buy but you cant return mouldy food NN8”

Helpful Report

Posted 2 months ago

“I purchased items on line , unfortunately had to return them. There was no return label or address in my package. I eventually found a return address through Google. I returned my package at my local post office. I had to pay £10. 40. I was shocked and disappointed. I contacted customer service many times. They eventually offered me an e gift card to cover my postage. I simply wanted a normal refund. I could only use an E gift card if I purchased something else. I didn’t need anything and asked for a normal refund. I have not had this problem solved as yet. Can anyone help me please.”

Helpful Report

Posted 2 months ago

“Serving staff and management are completely unskilled in customer relations. They are arrogant hostile and paranoid. I got into a debate with a couple of them about method of payment, I presented government ID with valid signature and they refused to accept it. The entire time I maintained an even tone of voice, used polite language, and when I asserted my position and expressed my opinion they threw me out for "Abusing their staff" which was completely false. They are bunch of nasty jerks.”

Helpful Report

Posted 3 months ago

“On a no. Of occasions I have been heavily discriminatedit seems.have been heavily discriminatedit just Bec I don't dress like the queen.discriminated ag by mngmt as well as unscrupuloys aecurity guards whob want to use authority and take advantage of defenceless by falsely accusing them . I have been a very consistent and ardent shopper at M&S because I value their products so much however because of reason discrimination such as I am not welcome at your store and they save this not giving me a reason and that's why I think it is merely discrimination. Because of this I think in my own interest it's the best thing to just withdraw my patreons my main experience of discrimination has been at the Oxford Street branch. this is just a brief note because I will not waste my precious time I am a serving ployed lady a very honest person and I always value supplement MNS so much however I am afraid I'm going to withdraw my patterns because of these unfair treatment from mans in general. these experience almost live a bitter taste in my mouth I will not enjoy consuming their products because of this so I will try to gradually withdraw it's a must because the only thing left for them to do is to try to free me because they ((I am afraid that I have to say that it's the managers / security and don't be fooled not because it's manager and security V2 can be dishonest and tell lies to add the strength to the story just because they want to get rid of you they written lies and I don't want to frame so I will not go back. call my life I have never ever shoplifted it seems like security just look at your appearance I am not dirty looking I just dress very moderately security look at you and they act on that suspicion and this is very bad they Savior doing the exam but they are simply deterring customers because I have been a very good customer I am not parting myself on the back but I love to Marks and Spencer's and waitrose but I'm afraid I will may have to take Mark and Spencer's off of my list the only way I would notice if I get an apology from the entire management not just one but the entire need to meet from the Oxford Street Bryce otherwise it may takes some ecause I've gotten so used to shopping their however I want to gradually withdraw my patronage because of these experiences that brings and ultimately peroxide all the other branches of M ands department stores. Because when I confronted them on the matter nobody wants to admit and they say to me oh come back and shop with us, many manages àre atthat store and I would prefer to have a meeting with all the managers which it doesn't seem possible and so to be on the safe side I don't want any unscrupulous person which includes security guards that were there because only an unscrupulous person would try to build up false stories against me just because they don't want to see me there, I go there very often I make mini purchases) to false accuse me so that's why I'm thinking my own interest that I should withdraw patronage from the branch and eventually ultimately other branches s well. I will narrow down my shopping to waitrose and some other store. I have no bitterness in my heart towards them but my decision is based on my own welfare and happiness. I don't want to continue having pleasant shopping experiences I think I deserve better treatment as a valued m and s customer however they don't o think so so I think a wise thing for me to do is just to leave.e place and sharpen experiences and imagesnd will be that's and to protect my precious reputation which is spotless I will try to desist from shopping there.to cut a long story short. Because I have better things to do for short but I just wanted to post this review get it off my chest. Cheers”

Helpful Report

Posted 3 months ago

“I have been going to M&S for over 20 years. I have a big family and have always done big weekly shops there, accumulating hundreds of thousands of euros over the course of 20+ years for their company. On Thursday the 1st of August I bought a packet of feta cheese which I often do. The best before date was late October (over 2 months from now). The cheese was rotting, and foul. I was in a rush and had a small taste before I noticed that the cheese was vile. I got very ill for a couple of days. I notified customer service about this with photographic evidence of the product, and they told me if I provided a receipt they could refund me €2.99, otherwise they will do nothing. I didn’t keep the receipt so I got nothing. That being said, the trouble I went through was absolutely worth an awful lot more than €2.99. Feeling incredibly let down by M&S and the whole experience, disgusting customer service.”

Helpful Report

Posted 3 months ago

“Bough red diamond strawberries. Not impressed. I have bought them before and they were lovely and sweet. The latest ones were not so sweet and some were stating to go a but mushy. Def not going to buy them again. Sticking to angus strawberries”

Helpful Report

Posted 3 months ago

“Was on holiday in UK l. Bought lots and lots of shirts and blouses at marks and Spencer all over UK. bought a couple of £9 t-shirts. Great fit in the shop. Bought two beautiful viscous work shirts £30 each. Got back home, washed all following instructions, all shrunk 2 sizes smaller. WTH. I am FURIOUS. If I washed them back in the UK I could have gone back for refunds. All other shirts that were 100% cotton or linen kept their shapes and sizes. Any other mixed fabric garments shrunk.”

Helpful Report

Posted 3 months ago

“Have always been satisfied with service from M&S but today very disappointed took our great granddaughter age 5 to cafe in preston (she is gluten intolerance) all they could offer her were chips no baked potatoes sandwiches etc .I think this needs to be addressed in all your cafes”

Helpful Report

Posted 3 months ago

“Excellent service Beautiful flowers delivered Highly recommend and very fair pricing Well done”

Helpful Report

Posted 4 months ago

Marks And Spencer is rated 2.8 based on 2,204 reviews