Marks And Spencer Reviews

Name: Marks And Spencer
Address: Waterside House, 35 North Wharf Rd, London
Rating: 2.82

2.8 Rating 2,204 Reviews

44 %

of reviewers recommend Marks And Spencer

2.8

Based on 2,204 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 44%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Marks And Spencer:

Marks & Spencer are one of the UKs top department stores with a substantial range of products available online. All M&S clothing and home products are available through www.marksandspencers.com, as well as some online exclusive products.

Visit Website

Phone:

0870 6080505

Location:

Waterside House, 35 North Wharf Rd
London
W2 1NW

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Marks And Spencer 5 star review on 15th November 2024

107

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought the Roast Chicken and Avocado sandwich. Showed promise but tasted like cardboard. Can't distinguish the avocado, chicken or spinach due to the over flavoured-what? Mayo with basil? Hard to tell as it was so bad. I didn't finish the other half which is not like me. And no, I haven't lost my sense of taste due to covid. M&S has dropped it's standard while still enjoying high prices.”

Helpful Report

Posted 3 years ago

“Today we ate M and s chicken and leek gastro pie along with side of peas and greens part of a meal deal. First the reheat all products delivered Now the eat Pie pastry golden and crisp Filling restaurant quality flavour ten out of ten Looks on plate restaurant quality Sides Reheat great flavour amazing and still al dente All together I was very surprised m and s food development team delivered Great job”

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Posted 3 years ago

“I have just been to you store at Exebridges in Exeter to buy some Ameretto, but I found you did not stock any after drinks except for port and brandy which I find surprising. Is there a reason for this and if there is I would like to know why. Regards Dirk Grant”

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Posted 3 years ago

“I would like to say a very big Thank you to Lincoln one of the Store Managers for all the trouble and effort he went to , to find my Glasses that I had lost in the Store, and subsequently had them returned to me. Thank you so much Lincoln I really do appreciate the help you gave me. Kind regards Ethelle Ayres.”

Helpful Report

Posted 3 years ago

“Malvern Mark's and Spencer,s beed to up there game, rude staff mo customer care what staff there was on the shop floor was doing nothing but talking. No wonder they are closing stores, they have gone down tremendous in my opinion.”

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Posted 3 years ago

“Love visiting marks and spencers - both clothes and the food halls. Recently went in to purchase some jeans, I know M&S have a variety of sizes and styles that are comfortable. The changing rooms were open so I was able to try a few things on and the ladies working in the changing rooms were very helpful with fit advice.”

Helpful Report

Posted 3 years ago

“Website drives me to despair I try to shop at M&S and sometimes feel totally defeated by the experience. In store the likelihood of finding my size is very low indeed. Online the navigation is poor, links often disconnect or do not respond. Items are shown as in stock and you only find out they are not once you reach the final payment stage at checkout. Again the popular sizes are rarely available but the product is shown even if you have filtered ( I am size 12 in clothing, 5 in shoes). There is far too much choice in products and too many confusing brands. M&S should be enough, and if I want to shop at Seasalt I would and do go to their website. The quality seems to have gone down the pan and I have had to return a high proportion of orders because if this. I have wasted hours of my life on the website. I completely understand why M&S clothing is performing so badly and it should be simple to sort it. Other brands with smaller floor areas manage it do why can't M&S?”

Helpful Report

Posted 3 years ago

“M & S OUR BEST EVER PRAWN COCKTAIL @ £6.00. Well if that is the best you can do, I would hate to taste the worst. This was truly dreadful. Far too much 'luxurious' cocktail sauce - the flavour overwhelmed the prawns and was not good.”

Helpful Report

Posted 3 years ago

“Very disappointed with m&s tinned chilli con carne...all kidney beans and not much meat..lovely sauce..but the addition of 24% kidney beans ruined it...”

Helpful Report

Posted 3 years ago

“I about my treatment regarding a sofa bed I purchased online and paid for. There was an 8 week delivery.This suited me. After about 9 weeks I called to enquire about the sofa. He apologised saying for some reason they has not forwarded the order. He flagged this,and that I should receive notice soon.. I have called several times since,but waiting time is too long.. My work doesn't allow for me to.be.on the phone indefinitely tracking down my sofa.. I called this morning 5th June..13 weeks from my order.. After about 80 minutes being sent from piller to post,I was informed that they don't deliver to my address,therefore the order had not been made.. Not once in this whole fiasco was I informed that they don't deliver.. you sat on my money the whole time with not one piece of information. He did offer me to re order and it would take another unknown length of time..then I arrange to pick it up.. I feel completely let down by this company. This is not even to mention my disappointment with your flower deliveries..which is another matter.. I have sold my sofa while anticipating my new one.. What an absolute cowboy set up”

Helpful Report

Posted 3 years ago

“Bought a Chinese meals as a Saturday night treat and it was horrible tasteless and bland not worth the money ,just had to let marks and Spencer know that the Chinese was not up to usual standard”

Helpful Report

Posted 3 years ago

“I've been assisted by a lovely lady named Diana at M&S at Stratford London at the fitting rooms.I think she is normally working behind the till and I would like to say she was very friendly in a professional manner and is a credit for the company. Please if you could share my feedback with her would be much appreciated. Thank you!”

Helpful Report

Posted 3 years ago

“My recent purchase of yr product 03385371 (slim cropped jeans) were extremely disappointing. The coulour and fit on waist and hips were good. But they were not cropped, rather long jeans slightly too short. As all else seemed fine I paid to have them shortened. On they’re return I tried them on, put my hand in the front pocket only to find the material was so rotten my hand went straight through the fabric.”

Helpful Report

Posted 3 years ago

“Great food on offer and really like my local store”

Helpful Report

Posted 3 years ago

“I ordered a sofa and 2 chairs, after receiving a good selection of swatches from M&S. I was kept up to date via email and M&S were most accommodating when I changed my delivery date. I was given a 2 hour window several days before and the 2 delivery drivers, Tom and Sue, were so helpful, nothing was too much trouble - even bringing the furniture in via my side gate and up a flight of steps to my french doors. They unpacked everything, fitted the feet and left my furniture in situ, taking away all the packaging. The quality and value for money is outstanding and I cannot recommend M&S highly enough!”

Helpful Report

Posted 3 years ago

“Wrong Size Sofa - Ordered 'Nantucket Chais Corner Sofa'. After waiting just over 3 months for delivery when it arrived it was incorrect size. Sofa now blocks a doorway. With loads of chasing on our behalf, M&S have admitted that sizes on their website were incorrect but despite promises they will contact us to amend we have had no meaningful contact from M&S. Customer service is absolutely appalling. Timeline of events: 29/01/2021 - Sofa ordered online. 04/05/2021 - Informed M&S sofa wrong size and sent them photo proof with measurements. 05/05/2021 - Received voicemail from M&S simply stating that sizes were correct. Phoned customer services again and informed them none of our questions had been answered or photographic proof had been addressed. 13/05/2021 - After no contact from M&S contacted customer services and spoke 'customer referrals team'. They informed me their website had incorrect measurements and they would launch an investigation. 20/05/2021 - No contact from M&S. Sent email requesting update. 22/05/2021 - Received reply that someone would contact me. 26/05/2021 - STILL NO CONTACT FROM M&S. Emailed to request further update. 28/05/2021 - Received reply that someone would contact me. 02/06/2021 - to this date have still had no further contact or update from M&S.”

Marks And Spencer 1 star review on 2nd June 2021

Helpful Report

Posted 3 years ago

“Had to return ladies clothes items to cheshire oaks branch,served by very helpfull person ,his name is Ian J in bedding dept no fuss so efficiant 28 05 21”

Helpful Report

Posted 3 years ago

“A member of staff named Karen in the Food Hall at Guildford was very friendly and helpful on 25/05.21 at 13.48.”

Helpful Report

Posted 3 years ago

“As a regular customer every 2 weeks, spending between £120-£150 on food shopping. I've never had any complaints until I found a foreign object in a beef bolognese, ready meal. It was the size of popcorn which was grey, nobbley with the texture of pate. Absolutely disgusting... What happened to...ITS NOT JUST FOOD.. ITS M&S FOOD.. Now I've emailed on several occasions.. And I already sent ALL of the photos 3 times.. Nothings been resolved. Customer service is really poor.. Not a happy customer... I'll definitely give the legendary M&S a wide birth...”

Marks And Spencer 1 star review on 25th May 2021

Helpful Report

Posted 3 years ago

“I always wear Per Una embellished jeans £39.50 They are so comfortable & a bit more dressy than my every day jeans .I bought a black pair in Dec but after just a few washes they had faded especially down the seams .waistband & pockets .( I wash them inside out on a cool 14 min wash) my local branch kindly exchanged them for a new pair in February .These have been washed about 6 times & have gone exactly the same way .They look so faded & shabby I wouldn't even go out in them .I am very disappointed in the quality of this product .definitely not worth the price & I would not recommend them”

Helpful Report

Posted 3 years ago

Marks And Spencer is rated 2.8 based on 2,204 reviews