Marks And Spencer Reviews

Name: Marks And Spencer
Address: Waterside House, 35 North Wharf Rd, London
Rating: 2.81

2.8 Rating 2,228 Reviews

43 %

of reviewers recommend Marks And Spencer

2.8

Based on 2,228 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 45%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Marks And Spencer:

Marks & Spencer are one of the UKs top department stores with a substantial range of products available online. All M&S clothing and home products are available through www.marksandspencers.com, as well as some online exclusive products.

Visit Website

Phone:

0870 6080505

Location:

Waterside House, 35 North Wharf Rd
London
W2 1NW

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Marks And Spencer 1 star review on 7th December 2024

108

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered several pieces of jewellery on behalf of my elderly mother via click and collect, received email saying the order would be sent in 2 different packages- this was perfectly acceptable. Got an email to say package 1 was in store, went to collect it, when i got home found the envelope empty. Went online to customer services, was repeatedly told the 2nd part of my order would arrive shortly - no acknowledgement of the fact the first order was obviously tampered with. Have repeatedly tried to contact customer services but have been ignored. It has now been 2 months & I have not received the 2nd package either. Had to explain to my mother who has been a life long customer of M & S - she is bitterly disappointed. We will not be shopping online or instore with M & S again and will be advising others not to do so either.”

Helpful Report

Posted 3 years ago

“The recent clothing I ordered on sale was of bad quality. The fit and comfort level is not as good as it was. Not happy with the product this time”

Helpful Report

Posted 3 years ago

“The strawberries are dreadful, they are hard and I cut away the hard white insides and am left with very little. I will never purchase them again.”

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Posted 3 years ago

“Using online ordering on my mobile was a dreadful experience. I had to input address details 4 times which concluded me entering an incorrect number unnoticed until after delivery!! It then wouldn't accept payment via PayPal or card and eventually my partner tried with his card. Very stressful, shouldn't be that difficult, now hoping my friend can retrieve her delivery from a neighbour! Also the website says next day delivery available but always that date is crossed out and you have to choose the following day.”

Helpful Report

Posted 3 years ago

“I found the M&S toilet facility in your Inverurie food shop disgusting. 2toilets —- 1 which was out of order . The toilet I did use was awful . When I flushed it the cistern was certainly NOT working properly . I think 🤔 the whole store & coffee shop needs a REVAMP . VERY disappointing for M&S . Having visitedAsda restaurant & toilet room it was streets ahead . Fresh& clean NOT what one would expect from M&S . Inverurie .🤦‍♀️”

Helpful Report

Posted 3 years ago

“Brought online food hamper for birthday surprise and paid additional delivery charge for nominated day. Surprise surprise it didn’t arrive. They washed their hands of any responsibility and blamed-delivery company DHL. Online help very poor also. No refund. Won’t be using again”

Helpful Report

Posted 3 years ago

“Having had a poor experience trying to buy a ladies top online(out of stock).Then received an email saying now in stock.Immediately went online again to be told out of stock. My wife then went in to M&S Handforth and found a dress she liked..Unfortinately it was too small and she was told to go to the cash desk and order a larger size for collection.After an interminable wait as one machine out of order the assistant couldn’t scan it as the hand held machine was being used by another assistant (do you not have one per desk?)Finally the assistant tried but couldn’t find it so called someone else.This time a young man came and after checking said “sorry this dress has only come in this week,So is not available online.Sorry can’t have it” Totally frustrated my wife left the store and M&S lost a sale.Is it really correct that new items in store can’t be accessed on line?”

Helpful Report

Posted 3 years ago

“Very disappointed you are lying to your customers, why are you false Advertisinh with a poster of a happy cow? when you know full well this in'st the truth😤😡 it makes me very angry that stores like yourself promote people to buy dairy just for your profit greed. I would respect the store more if you told the truth of where the stolen calfs milk really came from! happy animal posters should only be shown by vegans🤨🧐😡”

Helpful Report

Posted 3 years ago

“Never buy anything online from marks and spencer. I order a product with order number 2000880126 of 1300 Rs. I returned it but i have not recieved my money back even after 30 days have passed. Completly chor company. I will never buy nor advise to buy anything from marks and spencer”

Helpful Report

Posted 3 years ago

“As it was my birthday I received 2 deliveries of M&S flowers from dear friends, relying on previous quality bouquets. Both arrived ‘dry’, without water, so had drooped and in the case of the roses, lost a lot of petals or died. The senders would have been so disappointed and deserve their money back except I won’t be telling them to avoid upsetting them.”

Helpful Report

Posted 3 years ago

“Ordered online the Fragrance Society hand wash set. When it arrived one of the black tops of the pump was completely missing and the other black top was broken off and lying loose in the package. So disappointing as the fragrance was lovely! Have arranged a return!”

Helpful Report

Posted 3 years ago

“Just had the M&s Portobello mushroom and mascarpone quiche. Very disappointing it was tasteless and looked grey and unpleasant. We had it with one of their Greek salads which although was within its use by date it was just going over with over ripe tomatoes and mushy cucumber and cheese. The pack of figs we bought at the same time were over ripe and inedible. Overall disappointing”

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Posted 3 years ago

“M&S chicken and mushroom risotto. Chilled. Single portion, contains 3.52 grams of salt - that's 59% of the rda. It tasted like brine!”

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Posted 3 years ago

“Only bread thrown out from M& S. Choked on nut roast. Thrown dips out. Broke tooth on mac cheese. L”

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Posted 3 years ago

“Terrible customer service from M&S, dimissed my furniture claim without answering the questions. Bought a Love Seat from them and have issues with the quality but despite sending photos and a narritave they simply said it was all okay and closed the case, took 4 weeks to respond. Shocked at the way they handled it”

Helpful Report

Posted 3 years ago

“Appalling service sent order to my mum in hospital never turned up tried to find out why and to change delivery address to safe place no Acton taken no emails nothing customer service rude laughing and very hostile do not shop at marks terrible service im beyond fuming”

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Posted 3 years ago

“why does m/s have different prices for the same food items depending where you shop I could understand if we were talking about the west end or the city of London but I am talking about Dalston/ Kingsland being more Expensive on nearly every food item than Ilford Essex, ie Crisp, sweets, Fruit, meat. we are talking anything from 5 pence more per item up to 20 pence per item which mounts up when purchasing a few items. WHY ??”

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Posted 3 years ago

“I have been a regular shopper at M & S for over 20 years, and that includes spending vast amounts on food and clothes. However after the underwear inspired range of George Floyd, I am so appalled and disgusted that I will never step foot inside any of their stores ever again whilst they are playing the woke or BLM card nonsense. Celebrating a career criminal, who crimes amongst others includes holding a gun to the stomach of his pregnant girlfriend. Completely disgusted by M and S.”

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Posted 3 years ago

“Bought the Roast Chicken and Avocado sandwich. Showed promise but tasted like cardboard. Can't distinguish the avocado, chicken or spinach due to the over flavoured-what? Mayo with basil? Hard to tell as it was so bad. I didn't finish the other half which is not like me. And no, I haven't lost my sense of taste due to covid. M&S has dropped it's standard while still enjoying high prices.”

Helpful Report

Posted 3 years ago

“Today we ate M and s chicken and leek gastro pie along with side of peas and greens part of a meal deal. First the reheat all products delivered Now the eat Pie pastry golden and crisp Filling restaurant quality flavour ten out of ten Looks on plate restaurant quality Sides Reheat great flavour amazing and still al dente All together I was very surprised m and s food development team delivered Great job”

Helpful Report

Posted 3 years ago

Marks And Spencer is rated 2.8 based on 2,228 reviews