Marks And Spencer Reviews

Name: Marks And Spencer
Address: Waterside House, 35 North Wharf Rd, London
Rating: 2.80

2.8 Rating 2,261 Reviews

43 %

of reviewers recommend Marks And Spencer

2.8

Based on 2,261 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 46%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Marks And Spencer:

Marks & Spencer are one of the UKs top department stores with a substantial range of products available online. All M&S clothing and home products are available through www.marksandspencers.com, as well as some online exclusive products.

Visit Website

Phone:

0870 6080505

Location:

Waterside House, 35 North Wharf Rd
London
W2 1NW

Write Your review

Tell us how Marks And Spencer made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Marks And Spencer 3 star review on 4th April 2025

110

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hello there m&a, my name is Gary Giacopazzi and I'm currently on the intestinal failure ward at Salford Royal hospital, now with the problems I have I didn't expect curries and rice to be on my good to eat list,I've had this problem for quite a while now (I'm 51 ) and while being on this ward where we have a patient's kitchen etc I've been enjoying your food (when funds permit, not begging or owt) from the great outlet you have here in the hospital itself ,especially the curries and pasta meals with no onions (hate them 🤣👍) I particularly do like the butter chicken with your gorgeous pilau rice as does my mum when she visits (and takes them home) but after being in here for 6 months I was discharged in June, now after being readmitted 5/6 weeks ago I came across your new 'best of range' and I would like to congratulate you on your amazing (and that's an understatement) chicken tikka masala, its blown me and my mum away, pluss friends and staff on the ward after I had to tell them. It's great you get 8/9 large pieces of charred chicken that I cut into 4 ,the sauce with the coriander is knockout, you actually put the pieces of chilli on top in the centre so I can take them out (burn my skin on my wound area) but obviously I would leave in as I do like a kick in my curry, but it's perfect, in such a way that I know that I will never buy a take away 1 again and probably not a restaurant 1 either, pluss the price ,wow £5 and £2.10 for the rice which is also in it's own way better than the take away and most restaurant 1s as you have the cumin seeds cardamom pods etc in it ,And there both good portions for 2, which is great 4 me ,I split them for over two evening meals ( foods generally horrid in here) so thanks whoever's came up with this recipe etc and please dont change it or end its production, the outlet here has ran out twice after the nurses and my mum and daughter snapping them up. I'm a sunshine type of guy my mottos are good happy 1s ,,but 1 for u is " stay good"and "curry on".🤣😂👍 take care,kp smiling. Gary.x”

Helpful Report

Posted 5 years ago

“I have leukaemia. I went to Newport today and got exceptional service by Paula - fitting bras and fetching me other merchandise.”

Helpful Report

Posted 5 years ago

“This may not be the right place to leave this review but I just want to say that the person[s] who created the Plant Kitchen Nutty Super Wholefood Salad are a genius. I have been buying them since they have been available and have never got tired of them. They are absolutely delicious..texture, flavour and content outstanding. Thank you.”

Helpful Report

Posted 5 years ago

“would just like to leave a review for a very lovely helpfull lady Elaine from the foodhall in the Fort M& S so helpfull and friendly to me tonight thursaday 7th Nov what a good employe you have you have at your store.x”

Helpful Report

Posted 5 years ago

“I ordered a cake from M&S and was to collect it 7 days later in store unfortunately I couldn't make it to the store so I asked at collections if it was possible to change to another store. With cake orders you can't change anything but after a chat with Roisin in your Forestside branch we discovered we both came from the same town and she met me with the cake. This was above and beyond and absolutely no problem to her, I can't thank her enough for doing this as it hasn't been long since I had surgery and driving long distances can be a problem. Roisin and M&S thank you so much”

Helpful Report

Posted 5 years ago

“My wife and I often visit the Hexham store which we have always have great service from the staff(especially Sharon and Jane) we hope this store continues with the excellent service that it provides in future.”

Helpful Report

Posted 5 years ago

“Shopping in marks and spencers in kingswood Hull .I was greeted by a very friendly operator on tge till called Helen sherwood she was cery efficient and very helpfull would definitely make a point if going to her till in future thank you Helen”

Helpful Report

Posted 5 years ago

“Recently I needed to return an item that had become damaged after single use. Even though I didn’t have a receipt ( item was a gift ) staff at Manchester branch were very helpful and issued me with a credit note. Which I was very happy with. Staff lovely.”

Helpful Report

Posted 5 years ago

“It was such a breath of fresh air to be served by somebody who was very helpful and took the time to help. Danlia from Fenchurch Street M&S it was a pleasure to be served by you. Thank you”

Helpful Report

Posted 5 years ago

“I was shopping in the Marks & Spencer at the FORT, Glasgow. I was looking for new bras and had been going around in circles for ages, and trying on different styles. The sales assistant Angela in Lingerie is excellent and suggested a different style and size. Perfect fit and transformation. Thank you Angela for your expert guidance and patience. I am delighted. ***** 5 stars.”

Helpful Report

Posted 5 years ago

“Sam at monks cross cafe..you're a star..”

Helpful Report

Posted 5 years ago

“Great customer service from Jas at The Parade store Leamington Spa, thank you for sorting my food order.”

Helpful Report

Posted 5 years ago

“I always shop in Silverlink both for food & clothes. Today I took a skirt back which I really love but needed a top to go with it. I couldn’t find one & was just giving up when a Lovely lady called Helen came to see if she could help me. I explained & showed her my skirt. She said that she had seen a top on its own maybe bought in another shop & returned to theirs. She thought it would match my skirt & sure enough it did. She was so very helpful. I didn’t need to ask for her help she came to me. I can’t praise her enough. Since South Shields shop closed I now go to North Shields & have got to know many members of staff there.”

Helpful Report

Posted 5 years ago

“I do not write reviews very often, but i have to say there is a member of staff that shines through for me at the retail park in Shirley Solihull. The gentleman's name is Kamahl, he cannot do enough for you :) if i have heavy shopping eg bottles he has taken them to my car with a smile on his face. In store if he is on duty i will search for him because i know he will help me out and nothing is too much trouble for him. Thank you Kamhal your a star and i hope you get recognized for being a star staff member. kindest regards Bev Chadwick”

Helpful Report

Posted 5 years ago

“I ordered a selection of food bites for a lunchtime gathering of 13 friends. Every item was delicious and very well received and I will certainly use the service again. The food was ready to pick up at 9 a.m. , perfectly packaged/protected, which made the whole event so relaxed and easy.”

Helpful Report

Posted 5 years ago

“Hi I had appt with Brenda for fitting for my daughter she was fab explained everything really well made as feel very comfortable the service was out of this world well done Brenda in Bradford xxx”

Helpful Report

Posted 5 years ago

“Shout out to Gary? Not sure I just glanced at his name in the Hammersmith branch. A bit of a queue so I was forced to watch his excellent customer service skills with each customer ahead of me! I bought a cake and needed a cake bag which was unavailable but he happily got off the till retrieved an extra large bag and came back to enable me carry the cake instead. When the till would not accept the code and I was concerned about keeping him further I told him not to bother I would carry the cake but he insisted on ensuring I was not inconvenienced in the slightest! It’s not often one gets the feeling of care and concern these days especially with the younger generation so Gary of Hammersmith branch keep up the good work.”

Helpful Report

Posted 5 years ago

“Today I received excellent service from Karin at Ipswich M&S. I knew what I wanted traditional Y-Fronts but was a little confused by the multiple choices so I asked for assistance. Karin found me exactly what I was looking for within 2 minutes. So I bought several packs and left the store very pleased. Thank you”

Helpful Report

Posted 5 years ago

“Hi been into Cortonwood marks and Spencer’s today and was saved my Linda she was very helpful and friendly has she alway is when we go in store every week”

Helpful Report

Posted 5 years ago

“Always great product and delivery”

Helpful Report

Posted 5 years ago

Marks And Spencer is rated 2.8 based on 2,261 reviews