Marks And Spencer Reviews

Name: Marks And Spencer
Address: Waterside House, 35 North Wharf Rd, London
Rating: 2.82

2.8 Rating 2,204 Reviews

44 %

of reviewers recommend Marks And Spencer

2.8

Based on 2,204 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 44%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Marks And Spencer:

Marks & Spencer are one of the UKs top department stores with a substantial range of products available online. All M&S clothing and home products are available through www.marksandspencers.com, as well as some online exclusive products.

Visit Website

Phone:

0870 6080505

Location:

Waterside House, 35 North Wharf Rd
London
W2 1NW

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Marks And Spencer 5 star review on 15th November 2024

107

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“What has happened to M and S sizing on slim fit ankle grazer joggers. Bought four pairs same size. Two correct length other two about 3 inches too long. Very disappointed.”

Helpful Report

Posted 2 years ago

“Your website is hopeles. Trying to find out what chocolates you sell. Only lists limited gift items. Same thing Trying to search food items.”

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Posted 2 years ago

“Furniture order placed in March, 2 delivery dates cancelled at the last minute. Customer Services lied and said I couldn't complain (complaint now mysteriously escalated). Don't buy from M&S they are happy to take your money and don't provide the goods. DISGUSTING!”

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Posted 2 years ago

“I would leave 0 stars if possible. Order an item, for my wedding... Told its on its way, its with the courier, its been refunded... Never asked it to be refunded - called up - stock problems, why take my order?? no reply - then told it was a glitch.... Their advise, reorder it and oh wait, your refund for well over 150 quid will be with you in 5 days... Stupid and terrible service. These companies just do not care, no wonder the high street is dead.”

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Posted 2 years ago

“Read the review 7th June on trustpilot 🥲is all I can say”

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Posted 2 years ago

“When purchasing clothes from store staff should inform customers of date for refund I’m aware it’s on the receipt but be aware if you are over the refund date don’t ask If anything can be done about you will be very embarrassed”

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Posted 2 years ago

“My bad experience was with the School Shop online. My first order I measured Mt son using the measurements on the site when item arrived all were to small. I did not have the returns label as stated so I had to email to get this and print it out myself. It took over 2 weeks to receive my refund. I then re ordered correct sizes but this ti e I received the wrong colour Rugby top(there's not even an option to chose a different colour as it's a set colour for the school) and the shorts thus time were to big so I had to return again and no returns again so had to email. I have now been waiting for 4 weeks for my refund I have been told its been issued this has caused myself stress and I will definitely not be using the School Shop again...”

Helpful Report

Posted 2 years ago

“Farhana at the Mens counter of the Aylesbury M & S store was incredibly helpful and friendly. Farhana guided me through the M&S Sparks app by providing me all the detailed information about it( including all special offers n how I can save money !!) .over all it was an excellent customer service.”

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Posted 2 years ago

“Ordered some flowers for a friend and when delivered they were disgusting which was disappointing both for my friend and myself. M&S were informed and a next day delivery of replacement flowers was arranged. I am happy to say that they were 100% better than the original ones and my friend is happy with them. At least this company put matters right.”

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Posted 2 years ago

“Had a bra fitting done on Thursday by Jean at Chesterfield store. Excellent service, bought 3 bras one had to be ordered as colour wasn't in stock. Had email to say it has been delivered to the store and ready for me to pick up”

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Posted 2 years ago

“I bought a size 44e total support bra for work. What a disappointment. It rubs me under the arm the whole time the straps.are not long enough. Surely M&S think if a woman is buying g a larger bra it will need longer staps. I have them at full extension and it is painful to wear. Shame because it is a nice bra. I went back to M&S as used to shop there but bras became silly sizes unfortunately my new supplier went undernin Covid. However I will need to look for somewhere else. I am so disappointed. Your knicker sizes have also gone insane as has the price.”

Marks And Spencer 2 star review on 2nd July 2022

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Posted 2 years ago

“Paulette in the Oxford Street store next to Selfridges was a fantastic, expert help today when I went for a bra fitting. So friendly, knowledgeable and professional, huge thanks”

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Posted 2 years ago

“I'd like to commend Manager Tye at the store near Monument for his kind, speedy, excellent customer service and care. Truly helped sort me out for an item I was looking for and couldn't locate in other stores!”

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Posted 2 years ago

“Recent short sleeves Oxford blue shirt had small button holes & low quality material, complained to customer services but get standard response of: thanks for letting us know, we will inform our quality team (basically tough luck customer!)”

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Posted 2 years ago

“How about YOU take responsibility for the couriers that you use. They come top of the list for the worst service and highest amount of pilfering. You did express regret at what has happened but surely you have some control over how things are delivered!”

Helpful Report

Posted 2 years ago

“M and S Rawtenstall. All the staff are extremely polite and helpful and appear to be working very hard but always have time for the customers.Thank you all especially Gillian and Danielle”

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Posted 2 years ago

“Appalling customer service during a dispute over floral delivery”

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Posted 2 years ago

“Very easy to get information”

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Posted 2 years ago

“Marks Spencer .Bradford store. Food department and fashion. I can only say how amazing the staff are. So patience and friendly can't name them as so many .sahrish was the last one I spokspoke to. but all staff are helpful and friendly. Thankyou”

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Posted 2 years ago

“Nice friendly staff Bradford store”

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Posted 2 years ago

Marks And Spencer is rated 2.8 based on 2,204 reviews