Marks And Spencer Reviews

Name: Marks And Spencer
Address: Waterside House, 35 North Wharf Rd, London
Rating: 2.82

2.8 Rating 2,204 Reviews

44 %

of reviewers recommend Marks And Spencer

2.8

Based on 2,204 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 44%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Marks And Spencer:

Marks & Spencer are one of the UKs top department stores with a substantial range of products available online. All M&S clothing and home products are available through www.marksandspencers.com, as well as some online exclusive products.

Visit Website

Phone:

0870 6080505

Location:

Waterside House, 35 North Wharf Rd
London
W2 1NW

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Marks And Spencer 5 star review on 15th November 2024

107

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The slow cooked pulled belly pork with apple sauce and some crumble is dire. Big layer of gelatinous fat takes up over half the meat and the flavour is way too salty and unnatural . Not crispy at all when cooked acc to instructions . After one mouthful went in bin . First truly bad experience ever from Marks so I’m not a picky customer at all !”

Helpful Report

Posted 2 years ago

“I have just received my purchase of your pure cotton Brodere Anglaise bedding set. To say after washing it I was disappointed is an understatement. I thought it was a very thin fabric but after washing and ironing before using it, I was so very disappointed with how very thin the fabric is. It’s absolutely paper thin and for the price of £90.00 I was extremely disappointed. If I was to use this bed set on a very regular basis I am not sure it would last 3 months. I have several sets so am able to alternate so it’s just as well it’s not going to used on a very regular basis. I am so very disappointed M&S won’t be purchasing anymore bed sets. John Lewis/Dunelm & Laura Ashley are so much better value for money and a much better quality.”

Helpful Report

Posted 2 years ago

“My husband and myself visited M and S at Ventura shopping centre at Tamworth to buy him a suit for our son's wedding. We had excellent service from the assistant Wendy and went away completely satisfied. Thank you.”

Helpful Report

Posted 2 years ago

“Awful. Placed two order for bedding yesterday (Tuesday) which we need for the weekend. Both items showing as available for collection by this Friday. Received confirmations. Then received emails today saying they had been delayed until 7th and 8th August. Spent 20 minutes navigating a chatbot with someone who clearly doesn't know much English and then asked for their UK Customer Services number. Called Customer Services and spoke to what sounded like a young woman who told me ordered could not be cancelled because 'The Computer Says No'. Pointed out that I have been missold and was entitled to an immediate refund but got the same answer back repeatedly. Pointed out that this was against the law and got the same answer back again. Ended call. I will never shop with M&S again.”

Helpful Report

Posted 2 years ago

“In the food restaurant they are very good with children have very good way to let the children choose their food”

Helpful Report

Posted 2 years ago

“I have to say the general manager has lost all control if two of her staff can do what they did to the innocent shopper. he or she is as guilty as the pair involved they say your as good as your leader. Trustpilot 7 th of June so very wrong”

Helpful Report

Posted 2 years ago

“I'm old school and M&S used to stand for quality. Having sent the wife several times to buy me underpants I went myself and found the perfect style/ fit. Trunks with an A opening. Bought two packs (10 pairs) but despite rotation I've just binned a pair as large hole has appeared in the crutch area and several of the others are also showing signs of wear and tear. Looks like Marks have foregone quality to maintain margins. I will just have to look elsewhere in future. On another point why do Marks not reply to these reviews or do they just not care. How times have changed.”

Helpful Report

Posted 2 years ago

“I two read the review on trustpilot it was the 7 of June absolutely shocking Torquay get rid of them I want be shopping there”

Helpful Report

Posted 2 years ago

“Read the review on trustpilot 29 June won’t be shopping in Torquay Yuck”

Helpful Report

Posted 2 years ago

“Bought items on line went to store in Milton Keynes for exchange in size they refused so this company mis lays online customers assistant was rude and had zero customer support”

Helpful Report

Posted 2 years ago

“We had a lovely lunch in M snd S, Elcipse park, Maidstone yesterday. We loved the jacket potatoes so much that we asked Yvonne (worker in the cafe) if she knew what ingredients were in the Coleslaw. To our surprise, she went and got the coleslaw packet with the ingredients written on it, for us to take a photo of. Yvonne, you are a star, thank you! We were also so impressed by the speed and quality clearing of tables she was keeping up with. To keep on top of it when the cafe was FULL of people, due to the extreme heat, her customer service was superb!”

Helpful Report

Posted 2 years ago

“Order 301-0039338-1708280 I placed an online delivery which I was told would be in store for collection on 18/7/22; it wasn't. Then I was told it would be available for collection 19/7; it wasn't. Then I was told it would be available for collection 20/7; it isn't. I am leaving on a trip tomorrow at 9.00 am so delivery tomorrow (in the unlikely event that that happens) is of ABSOLUTELY NO USE TO ME. If I had realised that Marks & Spencer do not meet their own delivery commitments I would have shopped elsewhere. This is far too late to be an option to me now as I am currently at work until 8pm. So due to M&S's unreliability I will be leaving on my holiday short of several much-needed items. NOT HAPPY, AS YOU MAY WELL IMAGINE. Sincerely Janet Smith (Mrs)”

Helpful Report

Posted 2 years ago

“Chelthenham today ..smell is unbeareable when u open the door.”

Helpful Report

Posted 2 years ago

“customer care very bad . online shopping delivery even worse , post more than 3 weeks im still waiting for my product to be delivered. they are non responsive and have a customer care number that puts one on hold and then disconnects”

Helpful Report

Posted 2 years ago

“Read my trustpilot review regarding my furniture delivery. Appalling WINCANTON TRANSPORT AND SHAME ON YOU M&S FOR USING THEM. NEVER AGAIN WILL I BUY M&S FURNITURE OR ANYTHING ELSE.”

Helpful Report

Posted 2 years ago

“I paid £20 for unlimited deliveries, my first order arrived and was filthy - white top looked as though it had been used to clean the floor. Trousers and top had been screwed up into a very small bag. I rang customer services who were dismissive and told me to return them for refund. Returned item via M&S food hall a week ago, still no refund. Second delivery was meant to arrive 6 days ago, still not arrived and now tracking is saying ‘action needed’ but no details of when the item will arrive. M&S have really gone down hill. This is not the first issue I’ve had with them over last couple of years. Sadly will have to use other more reliable retailers and bid farewell to M&S as too stressful trying to chase them and getting a response. They’d do well to take a leaf from NEXT for prompt delivery and great customer service!”

Helpful Report

Posted 2 years ago

“I was bought yellow broidery anglaise dress, regular 14,length almost maxi. Great quality dress, so flattering,half lined,one minus-its deep low neckline,just I don't like when someone may see my bra.No zip,just pull on. I'm size 14 top,but 16-18 in hips,so size 14 regular (height 1,71 cm)been great,a bit tight on hips but a bit loose on the top. £45 I hope my feedback helps 😊”

Marks And Spencer 4 star review on 13th July 2022

Helpful Report

Posted 2 years ago

“Twice today I have tried placing an order for tailored shorts. Items are in my bag and available. When I select collection from Silverburn shopping centre Glasgow you then say they are unavailable. This is very unhelpful. Also it may be worth considering those people who do not want to register and be more open to people who want to shop without registering. I am already unhappy with you retaining information.”

Helpful Report

Posted 2 years ago

“Me and family are on summer holidays in London from Canada. Went to the High Street Kensington store this evening. I tried several dresses and decided to buy 2 and on the way to cashier picked up a sweater. There was a large mirror by the the shoe dept and I tried the sweater on in front of that. A staff member yelled at me loudly from afar and said I should go to the fitting rooms to do that. I was extremely embarrassed and so was my young daughter as all the customers started looking at us. I felt worse as I’m a woman of colour. After composing myself I walked towards the staff member and told her that I didn’t appreciate her tone. Her excuse was that she was doing her job. I was quite shaken after the experience and left the store feeling disgusted.”

Helpful Report

Posted 2 years ago

“Bought a dress online, it’s too big, so want to return it. I had no confirmation, no paperwork in the parcel. How am I supposed to return it? Just went on web chat, what a waste of time. “ check your junk and spam mail” do they think I haven’t done this🤬 this is the 2nd time this has happened. Will not buy from M&S again”

Helpful Report

Posted 2 years ago

Marks And Spencer is rated 2.8 based on 2,204 reviews