Name: Marks And Spencer
Address: Waterside House, 35 North Wharf Rd, London
Rating: 2.82

“Lovely Outlets with outfits that are Bright in colours, giving one an outstanding look.”

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Posted 5 years ago

“Very good will definitely be using again. Great value for money the clothes are made to a very high standard”

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Posted 5 years ago

“M&S food usually quite good but pricey. Just had the worst mashed potato ever (normally make my own but short of time). Texture of wallpaper paste, bland and tasteless. Even the cheap discount stores do better. Consigned to the bin. Waste of money.”

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Posted 5 years ago

“My experience with Marks and Spencers Car Insurance was great. A very reasonable insurance quote. Very easily understandable the documents. Straight forward details. No hidden cost or confusing statements. Thumbs up”

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Posted 5 years ago

“My wife & I were at the Peterborough store on Tuesday and was served by Jaki Walker who was polite and helpful. Nice to see that you can get service with a smile still.”

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Posted 5 years ago

“I was in M&S Worcester store on 27th August 2019 and I had an assistant by the name of Wendy Evans who was extremely helpful and gave me excellent service, I was very impressed. All of your staff are very polite and courteous but, this lady went the second mile.”

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Posted 5 years ago

“We visited Parc Trostre, Llanelli store on Saturday 31st of August & my husband lost his wallet.The staff here were absolutely fantastic and extremely helpful. One lady in particular (her name began with M and is of Pakistani descent (so sorry that we can't remember her full name)was kind enough to have safely placed it behind her till and in a bag. My husband is so grateful for the kindness shown by her and all of the staff that dealt with him. As always, a super friendly and helpful staff at Trostre M&S. Thank you so much.”

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Posted 5 years ago

“M&S use DPD for delivery. These couriers are notorious for cancelling deliveries last minute and not informing customers of this. I booked a delivery for a date and DPD changed it without informing me. When I changed the date back to my nominated date for delivery, I got an email confirming delivery. DPD then changed it again without telling me. I enquired with the M&S helpline and they took no responsibility for this and went so far as to accuse me of changing my delivery date (I merely changed it back to my nominated date). This is shambolic for a company that claims to pride itself on customer satisfaction.”

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Posted 5 years ago

“Took my 13 year old granddaughter for a bra fitting today. It was her first one. From measuring to trying on the whole experience for her was great. We were looked after by Gill very well. My granddaughter was very nervous but was put at ease by Gill. Thank you”

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Posted 5 years ago

“The new range of meals for £10 in a net bag are very disappointing. The ingredients don’t gel well together. We have tried the paella/chicken and truffle pesto and the chicken with loads of parsley. There is a lot more work to be done on perfecting the recipes.”

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Posted 5 years ago

“I placed an order early July on line for a bedroom furniture set. All was in stock when ordering. I then receive a text to let me arrange my own best date for delivery. The first date it gave me was 27th August! After many calls between myself and customer service, they discover that half the items are not in stock until then but I can have part of the order delivered that week. Today, after a 6 week wait, my two wardrobes are delivered and built by the delivery men. My son was shown a picture when they came downstairs and all looked fine. I get home at lunchtime to find packaging strewn all over the house from the front door up. Then a piece of wood laying across my bed. This was the hanging rail. Not put in due to the fact that the fitting on each of the wardrobe had a two inch height difference - meaning my hangers will all fall to one end!!! After a lengthy conversation with the Customer Service department, even escalating this to the Manager, I am told I will receive a telephone call in 48 hours to let me know when a third party technician, employed by M&S, will be available to come and see if there is a problem!! Yes, there is a problem. How dare I be doubted. I have been left with a wardrobe not fit for purpose. I was told to store my clothes in the wardrobe if I was upset they were on the floor! Where - the rail is not working? Fuming! I bought from what I thought was a reputable company and would get better service from an Amazon supplier at half the cost.”

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Posted 5 years ago

“I placed an order early July on line for a bedroom furniture set. All was in stock when ordering. I then receive a text to let me arrange my own best date for delivery. The first date it gave me was 27th August! After many calls between myself and customer service, they discover that half the items are not in stock until then but I can have part of the order delivered that week. Today, after a 6 week wait, my two wardrobes are delivered and built by the delivery men. My son was shown a picture when they came downstairs and all looked fine. I get home at lunchtime to find packaging strewn all over the house from the front door up. Then a piece of wood laying across my bed. This was the hanging rail. Not put in due to the fact that the fitting on each of the wardrobe had a two inch height difference - meaning my hangers will all fall to one end!!! After a lengthy conversation with the Customer Service department, even escalating this to the Manager, I am told I will receive a telephone call in 48 hours to let me know when a third party technician, employed by M&S, will be available to come and see if there is a problem!! Yes, there is a problem. How dare I be doubted. I have been left with a wardrobe not fit for purpose. I was told to store my clothes in the wardrobe if I was upset they were on the floor! Where - the rail is not working? Fuming! I bought from what I thought was a reputable company and would get better service from an Amazon supplier at half the cost.”

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Posted 5 years ago

“Mark's and Spencer haverfordwest, many of the older ladies serving their are very rude . We spent £120 pound . We have been collecting the little shops collection, only needing 2 more for our collection. THE LADY SAID OFFER FINiSHED, but it had not because you could get them else where in the store. However she gave us a couple after phoning manager . Had a huge basket full behind counter. SO NOT HElPFUL. VERY bossy lady.”

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Posted 5 years ago

“Visited Marks and Spencer’s in Hempstead Valley shopping centre this afternoon, extremely disappointed with service. Upstairs initially asked for a garment, was pointed in a ‘general’ direction, after which they immediately went back to what they were doing, it took me a further 5 minutes to find what I was looking for in a completely different area. Then went downstairs to pay for two other items, and one of them was damaged, I was sent to get another, no more my size, so was offered discounted price of all of £1.50 but no return if the stain did not come out, I said I would rather pay full price but be able to return if it did not come out. No this was not an option, they can order it in but I would have to collect it from the store, 20 away from where I live, not convenient, no delivery offered. Then was told there were 6 more in stock and was sent back again to check labels, getting rather irritated by now I did so. Still no luck. Someone should have been checking them for me at this rate. I told her not to bother I’d leave the item. I left annoyed and frustrated. Two instances in one visit of very bad customer service. Bad show M&S your standards are slipping !!”

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Posted 5 years ago

“Served today by Karen W at Meadowhall store, she was HELPFUL and friendly.”

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Posted 5 years ago

“In M&S Aberdeen staff in men’s clothing had no idea what was actually in stock in the store. Two of the staff members had such poor interpersonal skills they would not even look me in the eye and one left me standing silently for several minutes while she tried and failed to see what was in stock using a handheld device. She did not even explain what she was doing or interact with me in any way. So disappointed as the menswear section used to have excellent personal service. Staff need urgent customer training.”

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Posted 5 years ago

“I visited London at the weekend and went into Westfield at Shepherd’s Bush whilst there went into M&S & was waiting for assistance in children’s wear where I witnessed some outstanding service given by a lady called Kerry. She was serving a gentleman for a boys suit & once he was happy with the suit she took him downstairs to alterations at the same time she asked me not to go anywhere because she would be right back. I left feeling very satisfied with my goods & received a one to one service you don’t normally get in stores”

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Posted 5 years ago

“In store issue on customer care, health & safety and first aid. None satisfactory in Havant store, but, trying to find an email address is impossible. Your site says can email, but no address only chargeable phone number or a very small on line form. Need email address!!!!”

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Posted 5 years ago

“Went to M&S Teddington today - in a rush - long day at work - needed to locate items quickly and Michael Piper came to my rescue by navigating me around the store perfectly. He was professional, polite and charming. I cannot speak highly enough of his customer engagement - top marks.”

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Posted 5 years ago

“Two meals. One Vegetable Moussaka. No aubergine. Only mashed lentils and just 3 potato slices. Masses of Bechamel. New recipe. Not nearly as good as the previous. Lentils are cheap and so are aubergines. Two Lamb and mint Pie. Nice crust. Dry lamb mince which I did not expect. No taste of mint. Both dishes very disappointing. Lentils are not cheap ingredients as are aubergines.”

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Posted 5 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 44%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Marks And Spencer Reviews