Marks And Spencer Reviews

Name: Marks And Spencer
Address: Waterside House, 35 North Wharf Rd, London
Rating: 2.82

2.8 Rating 2,204 Reviews

44 %

of reviewers recommend Marks And Spencer

2.8

Based on 2,204 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 44%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Marks And Spencer:

Marks & Spencer are one of the UKs top department stores with a substantial range of products available online. All M&S clothing and home products are available through www.marksandspencers.com, as well as some online exclusive products.

Visit Website

Phone:

0870 6080505

Location:

Waterside House, 35 North Wharf Rd
London
W2 1NW

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Marks And Spencer 5 star review on 15th November 2024

107

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely shocking service for online orders! I placed an order with the understanding that delivery would be within 5 days, yet the order is going to take longer to get to me as they haven't dispatched it yet. It is no good coming after the date I wanted it for. They took the money straight away and then stuck the order in the 'awaiting despatch' queue. This means that I cannot cancel the order. Not only do they take the money from your account DAYS before they send the items, they then deny you your LEGAL right to cancel it! When talking to the so called customer service department all I get is the excuse that as it's been put in the awaiting despatch queue (on day one) they can no longer alter/cancel it! Smart move, what a way to con your loyal (no longer) customers! Absolutely fuming.”

Helpful Report

Posted 6 years ago

“Went to Mark and Spencer in Doncaster store today, I tried 2 Coats on in front of a mirror where was near the tills. After that I put the coats back, A strange female staff blocked my way out, she was accusing me for something, "Don't do that!where did you put that coat?" she asked me. I took her all the way to show her where the coat was, then she realized something and tried to change the subject. I was shocked,and I did not know what is going on. When I got home ,told my children what had happened in the store, also I showed the photos of the coat to my daughter, and my daughter pointed out what the coat I wore to M&S today was really similar to that one in store. Is that right ???”

Helpful Report

Posted 6 years ago

“Ordered a celebration cake from Christchurch branch, after receiving advice from Anita, who took time to suggest various options. The order was perfect, the cake was well packed for its journey to London, & was delicious. Excellent value for money, I'm very happy!”

Helpful Report

Posted 6 years ago

“Good sizes for my hight.would recommended to people for that reason”

Helpful Report

Posted 6 years ago

“I ordered online for delivery in store. They gave me a text to tell me when to collect, it was on time and the person at the counter found it easily! My only gripe was that there were 3 items and each was in it's own sealed bag. The items inside were then in their own little bags (those clear ones). M&S have a real opportunity to make a difference with waste and this just felt a bit lazy of them. Anyway, after taking them home I realised I got the wrong size so returned them to the store. The lady was lovely and tried to re-order on their internal system but she was being let down by loads of technical issues and it wouldn't put the order through, so I came home and re-ordered. It's not a massive deal and the products are good and came on time. The refund was prompt too. I just feel like M&S could get it together with the waste a bit better.”

Helpful Report

Posted 6 years ago

“I visited the Leeds city centre M & S store to buy jeans. Having lost a lot of weight, I was unsure of my size and the length that I needed. Staff member, Stacey Leslie was extremely helpful and spent a lot of time bringing a big selection of jeans in different styles and sizes for me to try on. I was very pleased to find several pairs to buy that really suited my shape. After buying the jeans, my friend and I enjoyed lunch in the store cafe, where we were served by friendly efficient staff.”

Helpful Report

Posted 6 years ago

“Christmas offer - free wine. Don't bother trying to redeem this at the Brooklands store and the store manager was dismissive and rude. Wouldn't know customer service if it bit him and after this experience I walked out without half of my shopping. No white wine and the alternative offered was an inferior Bianco which he was trying to shift at most cabinet ends. What I was told when I complained and advised that he should offer like for like - told tough go to another store or take the alternative. There is a deadline on this offer and I am starting to think this is an early Christmas swindle from M&S to cheat there customers. When I complained to Customer Services they advised that I should be offered like for like. Later I receive a £6 voucher with no explanation or apology this does answer why this manager is not offering like for like nor does compensate me for the way I was treated this morning if front of other customers”

Helpful Report

Posted 6 years ago

“At the Carmarthen Store Simon went beyond the call of duty to help me get a coat I’d ordered for wrong day . He rang for the coat to arrive earlier then asked a colleague to deliver the coat to me in rural Cerridigion , to save me an hours trip to the store . The coat was for a funeral so it was very much appreciated . Also Justine who got the coat to me .”

Helpful Report

Posted 6 years ago

“I have always been a great fan of M&S but they are now catering for the young - or trying to. One only has to look around any section of clothing to see the average age of the customers, and they are not young. Young people do not buy clothing from M&S. Their mums always have but now anyone older is out of luck as the designs are horrendous. I always bought jeans and summer trousers but all I can find now are slim fit, narrow hems and jeggings. Nothing to suit anyone older. I've never bought my nightdresses from anywhere else but I can't get one now in the style I want with shoestring straps in nylon satin in a midi length. There aren't any in the stores but I've just found one online. One!! Nightwear for younger people is in abundance but M&S, wake up, your core customer is an older woman who still wants to be modern and stylish but with your styles now nobody can look stylish. You have too many young people deciding what styles people want instead of people who are a similar age to your customers. The stores are dying because we can't go to one and find what we want and we don't all want to have to order online. We want to see the item first.”

Helpful Report

Posted 6 years ago

“Ordered goods on line, stood in a long queue at designated area, received my goods. I had a return to make, another long queue. Wanted to order a item which was out of stock in store, was directed to an ordering point, the customer in front of me, made an order, but was then allowed to pay for her purchases, which then held up the rest of the customers trying to make an order. (The ordering point was clearly signed). This customer was allowed not just to hold up the queue I was stood in, but effectively jumped the queue for purchases. My annoyance today was, I spent over an hour, standing in three queues! Christmas 43 days away!!!”

Helpful Report

Posted 6 years ago

“Yesterday 7/11/18 went to Mark and Spencer at Gemini with my daughter , around 2pm we decided to have something to eat so went into the cafe there, first there was NO trays, several of the tables had not been cleared, went to order No saucers for our cups , No teaspoons. We both decided to have breakfast my scrambled eggs could have been used as wallpaper paste ( look and tasted disgusting) could taste the eggs for quite a while when I got home and felt quite sick, the cafe was quite full so we finished what we would mushrooms and a sausage and left the rest, we mention to the lady clearing the tables that she would tell the chef and that she was very sorry that we did not enjoy our meal ( my daughter and I have been to this cafe many times and never have a bad meal) . This will not stop us from using the cafe but will be careful what I order .”

Helpful Report

Posted 6 years ago

“You really need some new fashion designerange! Apart from a few items, the range of clothing for this winter 2018 is dire ! The dresses are absolutely horrendous. . just what were you thinking! ???? Think you're going to be left with a lot of stock on your hands after Xmas. ...”

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Posted 6 years ago

“We visited the outlet at Wembley and were served by Shobna at the till . She was very professional , welcoming and happy to add my sparks points to additional receipts . A true example of how marks and Spencer employees used to be . Well done Shobna - visited the store Friday 2.30/3 ish”

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Posted 6 years ago

“Marks and Spencer is a fantastic online store. Excellent website and good quality items. I wouldn't shop anywhere else online. Free deliveries and free no quibble returns.”

Helpful Report

Posted 6 years ago

“Prompt free delivery to a convenient store and if not suitable Any M&S store would refund or exchange.”

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Posted 6 years ago

“Very clean”

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Posted 6 years ago

“I found their web site easy to navigate, was able to buy exactly what I was looking for, which was excellent quality and good value for money.”

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Posted 6 years ago

“Good quality, good prices.”

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Posted 6 years ago

“I live in Portugal and sometimes order from M&S. Their delivery to Portugal is quick and efficient. I have always been pleased with their service - the clothes always fit me too!”

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Posted 6 years ago

“Ordered boots online then collected in store 2 days later.”

Helpful Report

Posted 6 years ago

Marks And Spencer is rated 2.8 based on 2,204 reviews