Marks And Spencer Reviews

Name: Marks And Spencer
Address: Waterside House, 35 North Wharf Rd, London
Rating: 2.80

2.8 Rating 2,259 Reviews

43 %

of reviewers recommend Marks And Spencer

2.8

Based on 2,259 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 46%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Marks And Spencer:

Marks & Spencer are one of the UKs top department stores with a substantial range of products available online. All M&S clothing and home products are available through www.marksandspencers.com, as well as some online exclusive products.

Visit Website

Phone:

0870 6080505

Location:

Waterside House, 35 North Wharf Rd
London
W2 1NW

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Visited the Bromley store in the glades Kent. Attempting to buy my son a suit for prom, was helped by a lovely employee called Steve. Steve went above and beyond from helping search for the suit on shop floor and in the fitting room. He was absolutely amazing and wonderful. An asset to Marks and Spencer, showed what customer service was all about. He made sure my son was happy and made the whole experience so easy and pleasant. So this is a big thank you to Steve for a very happy teenager and mum. You were amazing!! Marks and Spence take note - Steve deserves some recognition and is a credit to you!”

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Posted 2 years ago

“Served by a very pleasant lady, Julie in the Food Hall at Canterbury. Thank you Julie”

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Posted 2 years ago

“My sister’s and I visited the ground floor cafe of your Cheshire Oaks Store yesterday afternoon, and couldn’t help but notice James your counter assistant, he had the most lovely and relaxed manner with customers, which was immediately noticeable…… have to say he is an absolute credit to your company as nothing was too much trouble for him.”

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Posted 2 years ago

“I buy the M&S mini meal cottage pies and I love them - easily the best ones I have tasted. Quick zap in the microwave and yum.”

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Posted 2 years ago

“Bought some long stem red roses and they are still going strong after 13 days. No drooping or petals dropping. Very good value.”

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Posted 2 years ago

“Tried a pair of trousers on in changing room at Birmingham High Street store. As they fitted well I decided to buy them. A lovely assistant in the changing room called Catherine was able to process my payment there and then save me going to the tills.”

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Posted 2 years ago

“Fantastic service from William at York Young man very attentive and cheerful from the clothing department”

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Posted 2 years ago

“I normally shop at the Crewe Food Store Branch but since visiting the Nantwich Food Store Branch and having experience their excellent customer service this will now be my preferred store. I like to give credit where it is due especially in this day and age where everybody wants to moan and complain. I have arthritis and struggle lifting heavy items but a wonderful customer services assistant called Melissa helped me locate my products within the store and helped me with the check-out. She really went out of her way to help me and I just want to convey my thanks to M&S for having and training such wonderful staff. Thank you so much, it really makes a difference. Mr Paul Thompson.”

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Posted 2 years ago

“Was at the M & S store in Romford at the cafe. My wife had a tumble in a tube train and was walking round with a frame. Staff all very kind especially Lianne and Janice in the cafe. We had tea and coffee and - of course - iced buns which my wife Esme declared 'are even nicer than Krispy Kreme donuts' which used to be her favourites. The afternoon was topped off by her buying a super white and black long dress for an event we hope to go to - after she gets better. Thanks.”

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Posted 2 years ago

“Love the new Percy pig 🐷”

Marks And Spencer 5 star review on 15th May 2022

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Posted 2 years ago

“My friend and I booked bra fitting yesterday in your Marble Arch branch. Kay L. who measured us and did the fitting was amazing 🤩 I had few fittings before but she was the nicest, fun but professional lady ever! We ended up buying few items and telling our friends to go and see her. Thank you so much for best experience so far😊🙌🏼”

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Posted 2 years ago

“On 6th May I went to the store in Canterbury and bought some food. I was struggling with the self pay and a delightful young lady came to help me. She was so friendly and polite. Her name was Esther. I came out of the store feeling happier as my husband died recently. Thank you Esther”

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Posted 2 years ago

“Carmel in Athlone store was very helpful today. She helped me with a bra fitting. Excellent customer care.”

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Posted 2 years ago

“I went in to marks guilt Brook an assistant called Sandra was looking after the changing rooms on the to floor. I asked her if they would have more pairs of jeans like the ones I had picked up in different colours. She went with me to the bottom floor to help me find what i wanted. It was lovely to have the help I got. I brought four different colours if the same style jeans because of her help. Thank you Sandra. 😊”

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Posted 2 years ago

“Wow what a massive improvement you’ve made to your Chelmsford store. Love the new lighting and the space that it seems to have created within the store. I was looking for a nice shirt today and one of your managers help me choose one. Food hall is looking a lot better and my boyfriend commented on the mens wear.”

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Posted 2 years ago

“OMG I see that M+S liked Orville so much that all the staff are wearing green Mrs M. must love dressing for work now Brilliant”

Marks And Spencer 5 star review on 26th April 2022

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Posted 2 years ago

“Shopped at the Marble Arch location and this lovely lady Jackie, in the women’s department was patient and was of great service to me, checking up and ordering stuff that wasn’t available in store”

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Posted 3 years ago

“Visited the store at Dlf Saket delhi. The experience was wonderful. Staff was very helpful, especially the lady in the lingerie section. The alteration required in mens trouser was done really quickly. All in all a great experience. Rachna”

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Posted 3 years ago

“On holiday last weeek I shopped at M&S and was served by Mary on the tills she was very helpful when advising me how to order an item to be delivered to the store for me to collect during my holiday. I also made an apppointment for a bra fitting whilst I was in the store and was served by Leslie who gave me very good advice - I ended up buying 4 new bras .”

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Posted 3 years ago

“I bought some clothing from marks and Spencer Meadowhall Sheffield and unfortunately had to return an item, I bought some more clothing and I had a £5 gift card to use, only trouble was it had disappeared from my e Mail the young man who was serving us was very patient while I scrolled through my e mails I had added it to my sparks card but he needed to see my e mail, I gave up and was disappointed, Sam the young man at Sheffield Meadowhall told me not to worry he had seen it on my sparks and he would take off the £5 by hand I walked away from marks very happy and would like to congratulate Sam on his patience and excellent customer service Well done marks and Spencer you must be doing some good training Thank you”

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Posted 3 years ago

Marks And Spencer is rated 2.8 based on 2,259 reviews