Marks And Spencer Reviews

Name: Marks And Spencer
Address: Waterside House, 35 North Wharf Rd, London
Rating: 2.81

2.8 Rating 2,232 Reviews

43 %

of reviewers recommend Marks And Spencer

2.8

Based on 2,232 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 45%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Marks And Spencer:

Marks & Spencer are one of the UKs top department stores with a substantial range of products available online. All M&S clothing and home products are available through www.marksandspencers.com, as well as some online exclusive products.

Visit Website

Phone:

0870 6080505

Location:

Waterside House, 35 North Wharf Rd
London
W2 1NW

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Marks And Spencer 1 star review on 18th February 2025

109

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered 2 coats that were only available online as i could not decide between them but thought I’d just return the one i like less. This was back in September started the return on 27th sept, returned the coat a couple days after at the post office, m&s received it and advised my refund was issued on 28th sept. Guess what, today is 15/11 and I’m still waiting. I called numerous times to be told to wait a few more days, that they re-issued it but still nothing. Called again today and i have been ok hold for an hour after someone telling me finance said refund was issued on 28/9 and she can’t really do anything more. The fact i still don’t have it does not seem relevant. I checked with my bank as well and they confirmed they have not seen such a payment trying to hit my account. They are not sending proof of payment i cannot speak to anyone else and to be honest, I don’t think I they actually care given the reviews below. I have made the payment from my credit card so I will try to get it back via my bank, hopefully. I asked them to raise a formal company and to investigate what happened with this so we will see what happens next however I don’t have very high expectations…”

Helpful Report

Posted 1 year ago

“I shop for food at the Simply Food in Bath. There are now many products missing from the shelves: yesterday no frozen onions or herbs, no loose pill lady apples or pears. The elderflower cordial now just tastes of sugar even though it has gone up considerably in price. It is no longer a premium product but is just cheap squash with a high price.”

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Posted 1 year ago

“Always good quality staff are friendly and helpful”

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Posted 1 year ago

“Went in to marks and Spencers in Lymington and have to say the staff and managers are a credit to marks and Spencers they are the best ❤️”

Helpful Report

Posted 1 year ago

“I'm not making a review about yr products, even though the quality is not what it was some time ago. I'm incensed that your advert for Christmas, is offensive to say the least and denigh's our Christian background. I never thought I would come this decision about M & S since I was a child and I'm over 70 now. I will not set foot in yr door again.”

Helpful Report

Posted 1 year ago

“The CHISTMAS tv add. I find it offensive to Christians. This woke rubbish needs to stop! CHRISTMAS not thismas fools!!”

Helpful Report

Posted 1 year ago

“I received a Sparks offer for a free reusable bag however was charged for it. I contacted customer service by email. The response…..maybe I didn’t read the terms and conditions. Several code numbers were quoted and apparently mine wasn’t one. I discovered you can have a free bag as long as it isn’t a Christmas one and when I mentioned this was told read the terms and conditions. Given I was in one of their larger stores and these were the only bags they had, the offer is pointless. I have had several email exchanges with customer service and to be totally honest feel patronised. The responses are so scripted and continually refer me back to the terms and conditions. I know it was only a 40p bag but any goodwill I had has gone!!!”

Helpful Report

Posted 1 year ago

“You want us to buy our Christmas presents and food in your store yet YOU have tried to end Christmas! Odd choice of marketing (even without the flag insult) since according to you we don't need to honour Christmas. I will be shopping else where this year for sure”

Helpful Report

Posted 1 year ago

“I will no longer shop at Marks and Spencers due to their Christmas ad this year. It was disappointing to see hats in the Palestinian flag colours burning.”

Helpful Report

Posted 1 year ago

“Not happy about the Xmas adds fir 2023 . Come on now Dawn French as the Xmas fairy. How old is this add. Hardly the fairy type. Really puts me off m and s Xmas pies I love them too. But get real M AND S on”

Helpful Report

Posted 1 year ago

“Grinch comes to mind.”

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Posted 1 year ago

“Customer services staff very rude, didn't want to help me at all. Fobbed off with excuses , they will call me back , not our problem speak to your bank, absolutely ill mannered pieces of work”

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Posted 1 year ago

“Over priced Zionist puppy organisation whose racist view is becoming blatantly clear with their recent Christmas campaign where they are burning Palestinians flag while thousands of children are being bombed every day”

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Posted 1 year ago

“Wonderful customer service as ever from Beth, kirsty Sarah and Sharon. Always a warm welcome and quality foods.”

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Posted 1 year ago

“I have shopped at marks and Spencers for many years and even I no section manager Nikki is not someone to get on the wrong side off as that gentleman found out he must have been just stupid to fall out with her she will stop at nothing if you upset her as the staff no only to well but really to say yr husband is ringing yr work to make sure she got there safely OMG”

Helpful Report

Posted 1 year ago

“Total hassle. Never again! Don’t buy from them online!”

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Posted 1 year ago

“Bought Highland recliner chair from this shop we thought over weeks it would get more comfortable but it’s shocking so uncomfortable it’s not meant for anyone over 8 stone .Spoke to them and because it’s two weeks past return date they won’t do anything.Shocking MARKS AND SPENCER”

Helpful Report

Posted 1 year ago

“Today, I visited my local city centre store and as well as shopping, I asked the assistant for a replacement 'bag for life', which was the promise of dear old M&S some time ago. Apparently, that promise has been withdrawn, despite almost every product in the food department being covered in plastic. The bag I returned was a large bag, but I was offered (on a once only basis) a small paper bag in return, which would not have made it even half way home with the amount of bottled and chilled items I needed to buy. I understand the need to reduce plastic within our environment, but you really should have worked on the packaging first and certainly not have reneged on a very important promise to your customers. I decided not to complete my shopping at dishonourable M&S and went to Sainsbury's instead.”

Helpful Report

Posted 1 year ago

“We have just had the king prawn and chorizo paella for dinner and it was absolutely fabulous. Just as good as we’ve had in Spain! Well done M&S!”

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Posted 1 year ago

“Why can I no longer buy extra short jeans? The short ones are miles too long. Ended up buying ankle grazers in short! Same thing with the linen trousers. Bought navy, white & chambray. Not available in extra short but wanted to wear them with heels anyway. There was 4 inches difference in length between the white & chambray with the navy coming in the middle. I had to cut navy & chambray down!”

Helpful Report

Posted 1 year ago

Marks And Spencer is rated 2.8 based on 2,232 reviews