Marks And Spencer Reviews

Name: Marks And Spencer
Address: Waterside House, 35 North Wharf Rd, London
Rating: 2.82

2.8 Rating 2,204 Reviews

44 %

of reviewers recommend Marks And Spencer

2.8

Based on 2,204 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 44%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Marks And Spencer:

Marks & Spencer are one of the UKs top department stores with a substantial range of products available online. All M&S clothing and home products are available through www.marksandspencers.com, as well as some online exclusive products.

Visit Website

Phone:

0870 6080505

Location:

Waterside House, 35 North Wharf Rd
London
W2 1NW

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Marks And Spencer 5 star review on 15th November 2024

107

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“M & S has reached an all time low. They refused me a refund of the 6.50 Euros I paid for a very poor quality vegan plant based dish this week. It was like eating wall paper paste. I gave them all the details of the product plus the date of sale etc but was refused a refund because I did not have a Sparks Card or a smart phone to photograph the receipt etc and send it to them. As a senior citizen in my late 70's I cannot afford a Sparks card which costs 120 Euros or a smart phone. This is age discrimination pure and simple. I have been a customer at M & S for over 60 years and this is the way they treat their loyal older customers! M & S has become just as greedy as the next retailer.”

Helpful Report

Posted 1 year ago

“Yesterday the 20th September 23 the staff at the Enfield store branch went over and beyond to help me and my mother, she almost collapsed... they provided a wheelchair for me, and the beautiful lady in the lingerie section fitted my mother for a new bra. unfortunately I did not get her name... and after the beautiful Maria helped me with my mother in the pouring rain, I will be forever grateful to her and the staff for their help on a very difficult day. Thank you so much and may God bless them for their kindness x”

Helpful Report

Posted 1 year ago

“re: "Click&Collect". Generally staff seem totally unaware of data protection regulations, they continually ask the customer for both name as well as their postcode before collection, & as usually there is a queue, we then have to share our personal details, often repeatedly, & often in a loud voice. Wrote 3 times to Executive team, each time same data protection member replied, in her first communication "We do not believe we are in breach of regulation"... "If you prefer, you are welcome to ask for a quiet location in store for you to disclose your information" despite her position, she was evidently unsure re: regulation breaches. Second communication states, "in store should also be able to confirm this with the ORDER NUMBER and ONE other piece of information in order to identify you, such as your name or postcode" so if this is M&S protocol WHY is it not followed in all stores?? Her final advice to me was "If you would prefer not to disclose your name or post code in store, we offer a home delivery service which may better suit your needs." One may well query, as M&S appear to have an in-house D.P. team in place, why "all" their D.P. "protocol" is not clearly posted in the "Click & Collect" area for all customers to eventually consult.”

Helpful Report

Posted 1 year ago

“Unfortunately Marks and Spencer didn't make me happy, quite the reverse. I'm joining those who have complained about the packing of online orders. I ordered a cashmere jumper from their Autograph range. This arrived shoved into their green outer bag without any protective cover at all. Not the first time this has happened and I've read other reviews with the same complaint. Frankly I'm not surprised that other retailers outsell them.”

Helpful Report

Posted 1 year ago

“Shocking service, wore new condition shoes 8 times over just under 2 weeks, seams came apart now unwearable and no compensation, poor communication and quality, sub standard, not fit for purpose products.”

Helpful Report

Posted 1 year ago

“I think the end is near for M&S. The level of service is so bad its now beyond recovery. Its time to go folks, pack your stuff and just go. you've had a decade to get it right and you have failed your customers, instead focusing on execs bonuses and shareholder dividends.”

Helpful Report

Posted 1 year ago

“It hurts me to give Marks & Spencer a poor review, But yet again after visiting their instore Cafe at Newport Isle of Wight Many tables still uncleared from previous customers. There is now a constant bleeping noise coming from the kitchen area which can be heard in the Cafe (It sounds like you are in an ICU ward) and to top it off, coffees are now being dished up in cheap cardboard cups. I wont be visiting this Cafe again, 2nd bad experience in under a month. Something is being done wrong in the Newport Isle of Wight store. IS THERE NO MANAGER OPERATING THIS STORE?!”

Helpful Report

Posted 1 year ago

“I would like to thank the manager at Devizes food hall, and her male colleague, for their help this morning. Having not received my refund after two weeks and expecting a long haul to receive it. I was greeted with friendly staff only too willing to help and with their help I can now expect a refund in 3/5 days. Many thanks I can’t recommend them enough and I hope their good work is recognised and perhaps rewarded.”

Helpful Report

Posted 1 year ago

“Chichester woman’s check out is terrible . Long queues and staff unaware of this , taking ages and ages to serve”

Helpful Report

Posted 1 year ago

“While products are good they have a pathetic customer service both online and in store. If you brought a product and choose store pick up then you are finished!! Firstly, they will not co-operate for the product of you need to return this then you will find crossing border is easier than that. No matter how many times you call their customer care or visited the store, nothing will help. They won't help you to get back your own money! But will share different reason every time. Ridiculous ,right? They should keep that in mind that M&S is not the only store in India and we are not beggar. If I can spend 2k or 3k for a product then service is matter to me. We can easily change our brand too.”

Helpful Report

Posted 1 year ago

“The marks and Spencer's at Reebok bolton is amazing the ladies cannot do enough for you love them all 💗💗💗💗💗💗💗💗💗💗💗💗💗”

Helpful Report

Posted 1 year ago

“When this bird speaks I just cringe 😬 but a the same time makes me smile 😃 the new Percy pig 🐷”

Marks And Spencer 5 star review on 29th August 2023

Helpful Report

Posted 1 year ago

“Had there own version of the pornstar martini. There not wrong taste like a pornstars beaver.#disco beaver.”

Helpful Report

Posted 1 year ago

“its just shocking how Marks and Spencers are treating there customers specially when people are shopping with there pockets as things get harder there was a time when the staff would say good morning to the customer now they would sooner look down at the floor than have to communicate with the customer its very clear this is a company that definitely couldn't care less weather you shop with them or not as the reviews in the south west prove this to be true”

Helpful Report

Posted 1 year ago

“This is a Company with very Disturbing and worrying reviews if Miss Thomas the general manager from one of Marks and Spencers flagship stores can Ban a long term customer for rewarding her staff for good customer service skills and there's not many Managers with those kind of skills that work in the Torquay store and then to add insult to the customer by telling him its against company Policy for staff to take any form of gift from the customer then they should be making there staff aware of this if that's there company Policy but if Banning this Gentleman wasn't enough section Manager Nicola than rang 101 and sent the police to the customers home accusing him of sending her flowers shouting at the staff in the store when he went in to do his shopping and than accusing him of putting a review on her and her girlfriends cars which yet again was clearly all in her Histrionic head with not one shred of evidence yet she told her Husband she won the flowers at work the reviews were found in Sainsbury's and shouting at staff would have been recorded on there CCTV if you can still keep your job after doing such a evil nasty thing to someone its unbelievable but you have to feel sorry for her husband how would you ever believe a word that came from her lips even good morning would be a lie they do say your Lies will come back to haunt you one day and so they should i am sorry to say to the customer the compliment you made was clearly taken the wrong way unfortunately for you this was the case for you but you should also remember people you think are your friends aren't always your friends ? i would like also to say 99 per cent of Marks and Spencers stores are fantastic and the staff are amazing but unfortunately even the staff that work in Torquay say its a very Toxic place to work”

Helpful Report

Posted 1 year ago

“My advice is keep out of TORQUAY FOOD HALL just read there reviews how do managers get away with behaving like that evil would be a understatement”

Helpful Report

Posted 1 year ago

“Marks and Spencer not the same anymore, terrible customer service! Bad food, i tried to return staff caused a scene when i wanted a refund! Marks and Spencer need to realise they are not the only shop.”

Marks And Spencer 1 star review on 22nd July 2023

Helpful Report

Posted 1 year ago

“If Torquay Food Hall Reviews are anything to go buy this company is Finished and so it should be so cruel and nasty 🤮”

Helpful Report

Posted 1 year ago

“I visited Marks and Spencer in Tamworth on Wednesday 12th July with my husband for a suit for him and an assistant by the name of Melanie came to advise us. We could not have had better service and assistance, and she could not have been more helpful staying with us and advising us on the correct fit of the suit and finding a shirt and tie to go with it. With out her helpful assistance what could have been a fraught experience turned out to be a pleasant one. We can't speak highly enough of the attention we received.”

Helpful Report

Posted 1 year ago

“Shopped at Lakeside Thurrock today and a young lady named Emma who works on Menswear went above and beyond to help with a problem. Thank you Emma Marks & Spencer could do with a lot more staff like you.”

Helpful Report

Posted 1 year ago

Marks And Spencer is rated 2.8 based on 2,204 reviews