Marks And Spencer Reviews

Name: Marks And Spencer
Address: Waterside House, 35 North Wharf Rd, London
Rating: 2.81

2.8 Rating 2,228 Reviews

43 %

of reviewers recommend Marks And Spencer

2.8

Based on 2,228 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 45%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Marks And Spencer:

Marks & Spencer are one of the UKs top department stores with a substantial range of products available online. All M&S clothing and home products are available through www.marksandspencers.com, as well as some online exclusive products.

Visit Website

Phone:

0870 6080505

Location:

Waterside House, 35 North Wharf Rd
London
W2 1NW

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Marks And Spencer 1 star review on 7th December 2024

108

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not happy about the Xmas adds fir 2023 . Come on now Dawn French as the Xmas fairy. How old is this add. Hardly the fairy type. Really puts me off m and s Xmas pies I love them too. But get real M AND S on”

Helpful Report

Posted 1 year ago

“Grinch comes to mind.”

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Posted 1 year ago

“Customer services staff very rude, didn't want to help me at all. Fobbed off with excuses , they will call me back , not our problem speak to your bank, absolutely ill mannered pieces of work”

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Posted 1 year ago

“Over priced Zionist puppy organisation whose racist view is becoming blatantly clear with their recent Christmas campaign where they are burning Palestinians flag while thousands of children are being bombed every day”

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Posted 1 year ago

“Wonderful customer service as ever from Beth, kirsty Sarah and Sharon. Always a warm welcome and quality foods.”

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Posted 1 year ago

“I have shopped at marks and Spencers for many years and even I no section manager Nikki is not someone to get on the wrong side off as that gentleman found out he must have been just stupid to fall out with her she will stop at nothing if you upset her as the staff no only to well but really to say yr husband is ringing yr work to make sure she got there safely OMG”

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Posted 1 year ago

“Total hassle. Never again! Don’t buy from them online!”

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Posted 1 year ago

“Bought Highland recliner chair from this shop we thought over weeks it would get more comfortable but it’s shocking so uncomfortable it’s not meant for anyone over 8 stone .Spoke to them and because it’s two weeks past return date they won’t do anything.Shocking MARKS AND SPENCER”

Helpful Report

Posted 1 year ago

“Today, I visited my local city centre store and as well as shopping, I asked the assistant for a replacement 'bag for life', which was the promise of dear old M&S some time ago. Apparently, that promise has been withdrawn, despite almost every product in the food department being covered in plastic. The bag I returned was a large bag, but I was offered (on a once only basis) a small paper bag in return, which would not have made it even half way home with the amount of bottled and chilled items I needed to buy. I understand the need to reduce plastic within our environment, but you really should have worked on the packaging first and certainly not have reneged on a very important promise to your customers. I decided not to complete my shopping at dishonourable M&S and went to Sainsbury's instead.”

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Posted 1 year ago

“We have just had the king prawn and chorizo paella for dinner and it was absolutely fabulous. Just as good as we’ve had in Spain! Well done M&S!”

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Posted 1 year ago

“Why can I no longer buy extra short jeans? The short ones are miles too long. Ended up buying ankle grazers in short! Same thing with the linen trousers. Bought navy, white & chambray. Not available in extra short but wanted to wear them with heels anyway. There was 4 inches difference in length between the white & chambray with the navy coming in the middle. I had to cut navy & chambray down!”

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Posted 1 year ago

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Posted 1 year ago

“This does make smile”

Marks And Spencer 5 star review on 4th October 2023

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Posted 1 year ago

“I tried to purchase trousers over the past number of weeks. Each day I go on to the M&S website and there is no availability in the extra short length. This seems to be a popular size and yet you never have any in stock.”

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Posted 1 year ago

“I'm very pleased with a product which I received today which made me happy”

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Posted 1 year ago

“Marks and Spencers if you are banning customers for rewarding your staff for excellent customer service skills I think most people would say close your doors what a damaging review top managers taking the rewards and they keep there jobs”

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Posted 1 year ago

“You constantly here how retailers are struggling to draw customers into there store’s and then you read how marks and Spencers managers from Torquays flagship store are banning customers for rewarding there staff for good customer service skills Claire Thomas should have been sacked and all those that took money from this gentleman and were more than happy to spend it two faced I think they call it”

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Posted 1 year ago

“Online order cancelled because payment failed verification process… funny that as money gone from bank account and you admit will take 3-5 days to reimburse. No order and payment with you. Rubbish online service. Won’t use again”

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Posted 1 year ago

“M & S has reached an all time low. They refused me a refund of the 6.50 Euros I paid for a very poor quality vegan plant based dish this week. It was like eating wall paper paste. I gave them all the details of the product plus the date of sale etc but was refused a refund because I did not have a Sparks Card or a smart phone to photograph the receipt etc and send it to them. As a senior citizen in my late 70's I cannot afford a Sparks card which costs 120 Euros or a smart phone. This is age discrimination pure and simple. I have been a customer at M & S for over 60 years and this is the way they treat their loyal older customers! M & S has become just as greedy as the next retailer.”

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Posted 1 year ago

“Yesterday the 20th September 23 the staff at the Enfield store branch went over and beyond to help me and my mother, she almost collapsed... they provided a wheelchair for me, and the beautiful lady in the lingerie section fitted my mother for a new bra. unfortunately I did not get her name... and after the beautiful Maria helped me with my mother in the pouring rain, I will be forever grateful to her and the staff for their help on a very difficult day. Thank you so much and may God bless them for their kindness x”

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Posted 1 year ago

Marks And Spencer is rated 2.8 based on 2,228 reviews