Massage Chair Planet Reviews

Name: Massage Chair Planet
Rating: 4.77

4.8 Rating 196 Reviews

94 %

of reviewers recommend Massage Chair Planet

4.8

Based on 196 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour

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Massage Chair Planet 5 star review on 5th April 2022

Ning Zhou

Massage Chair Planet 5 star review on 17th January 2021

Tim Sheldon

Massage Chair Planet 5 star review on 5th January 2021

Simon Jan

Anonymous

Anonymous // 01/01/2019

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“No issues - no problems with our order. At over $10,000 this was our most expensive order ever on-line and Massage Chair was with us every step of the way. I highly recommend them.”

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Posted 3 years ago

“This review is definitely unique. I was ready to add a 1 star review, but have 5 stars here and would probably do 10 if there was an option. The buying process was seamless and excellent. Adam and Tanner helped answering all questions. But trouble happened with delivery - however I found out it was due to NY state covid restrictions of white glove service not available in our area. However, Adam stayed with me over email and phone to ensure I could get the chair setup right. It was an excellent chair, but we had some issues given I had a bad back. Here is where Adam and Tanner went above and beyond. There were different issues with the freight company and manufacturer, but Adam ensure that I was updated regularly and eventually we got our full refund. I have worked with other massage chair distributors and this was the best experience. Once I can fix my back, I will come back and purchase a chair only from these guys. Keep up the excellent customer service.”

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Posted 3 years ago

“I am getting used to this chair. I wish I could have tried others at the showroom. Louis said the chair would come completely assembled. However the legs part was in a separate bag. My daughter figured out how to assemble it.”

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Posted 3 years ago

“Had contact with MCP at least five times , and every time everyone was great.We've had our chair for two weeks now and simply love it.”

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Posted 3 years ago

“It took a little bit to finally get the parts needed.”

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Posted 3 years ago

“They were fantastic at every stage (initial consultation, sale, delivery, etc)”

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Posted 3 years ago

“I live in Alaska and most companies that I have ordered from act like It is from a distant planet; very remote and hard to reach. So to say I was pleasantly surprised that my order from your company came in a very timely manner and the delivery man was very pleasant. I have not had the chair long enough to give an honest answer but to say the least it has been able to reach areas of my body that I didn’t even know existed, and constantly amazes me on the ingenuity of the person(s) who invented a chair that the one using it can easily think it is alive”

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Posted 3 years ago

“As a distributor, you should absolutely have a list of open orders. You did a very, VERY poor job of communicating. I was told the chair shipped, then it was 4 weeks to ship - allegedly - and then I’m told things are on backorder. Now, it's 3 more weeks (or more). That would’ve been really good to know. My payment was made and nothing to show for it for 7+ weeks. Not good.”

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Posted 3 years ago

“Got my chair delivered quickly and as was promised.”

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Posted 3 years ago

“Rep was competent and friendly!”

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Posted 3 years ago

“Great experience - super smart - tanner did a great job - highly recommend. Joe K”

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Posted 3 years ago

“We went to Massage Chair Planet looking for a nice, affordable assuage therapy option. Tanner showed us all of their chairs and explained the features of each one. He was patient, and allowed us to go back and forth trying out our top picks numerous times. He did not make us feel pressured and was respectful. Great experience there! My only reservation is with the delivery crew. We paid $179 dollars for white glove delivery and setup, but they were unable to get it into the requested room due to the base being too big. I was not present, my husband was there. So they just put it in the livingroom. I understand that the base wouldn't fit upright, but if turned in it's side, it would have easily fit and we wouldn't have wasted our money. None the less, this doesn't change my experience with Massage Chair Planet. Tanner was awesome!”

Helpful Report

Posted 3 years ago

“I am so thankful that I came across the Massage Chair Planet website! Finding a massage chair that is the right fit for me was no easy task with so many chairs to choose from on the market. Once I compared them all, I decided on a brand and model and set out to find an online merchant where I could make my purchase. Among all of the online businesses that I found, Massage Chair Planet was a standout. Their website is easy to navigate, the selection is vast and product information is easily obtained. Pricing seemed standard across the board, but merchant reputation varied widely. MCP, accredited with BBB.org since 2016, has an A+ rating and zero complaints registered to their business. Impressive. Tanner was incredibly helpful to me through the entire purchasing process by listening, answering questions, and making recommendations based on what we discussed. He never once rushed our conversation or engaged in a “hard sell.” Tanner was professional, yet friendly, and provided me with the facts needed to make an informed purchase decision. Ironically enough, I decided to purchase a totally different chair after Tanner brought it, and its unique features that would better suit my needs, to my attention. As far as a price point goes, the chair I ultimately purchased on Tanner’s recommendation was the same price as the chair I had originally intended to purchase. Added benefits to my purchase included free white glove delivery and a 90 day, risk-free trial voucher. This voucher was incredibly important to me because where I live there are very few brick and mortar businesses that carry massage chairs, and none carried the chair I was interested in purchasing. If, for some reason, the chair I bought does not work for me, with this voucher I can send it back without incurring hundreds of dollars in shipping costs. I am hoping I do not need to use the voucher but having it available to me puts my mind at ease since I placed the order for my massage chair sight unseen. I highly recommend Massage Chair Planet based on their high quality of customer service, comprehensive website, wide selection of products and outstanding e-commerce reputation.”

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Posted 3 years ago

“Tanner was verypatient and explained to me the differences between each of the massage chairs to determine which would be a good fit for me and my husband. He answered all the specific questions I asked of him. He was extremely knowledgeable of the different products and provided great advice. Would highly recommend him if anyone is interested in a massage chair.”

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Posted 3 years ago

“Tanner was very friendly and imformative and helped us out a great deal Thank You.”

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Posted 3 years ago

“Tanner did a fantastic job Covid safe Super knowledgeable Very patient as I tried a large variety of chairs until I found the one that was just right for my needs - tanner rocks”

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Posted 3 years ago

“Love my chair! It arrived 2 weeks earlier than expected.”

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Posted 3 years ago

“If you work with these guys, I recommend Luis. He was very helpful from helping us to find the best chair all the way through the delivery.”

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Posted 3 years ago

“Great chair. I sit in at least once if not twice a day for a massage. I really enjoy it and my lower back is feeling so much better.”

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Posted 3 years ago

“Ordered and paid for the chair over a month ago. No chair yet and no info! Haven't heard a word. Hope massage chair planet aren't scammers. Can't really comment on a chair I don't have.”

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Posted 3 years ago

Massage Chair Planet is rated 4.8 based on 196 reviews