Massage Envy Reviews

Name: Massage Envy
Rating: 2.10

2.1 Rating 115 Reviews

26 %

of reviewers recommend Massage Envy

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2.1

Based on 115 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week

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Massage Envy 1 star review on 12th October 2024

Anonymous

Anonymous // 01/01/2019

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“If I could give a ZERO I would. I've spent the better part of THREE YEARS trying to transfer our memberships to a different location after moving. There was always an excuse. First we were told it needed to be initiated by the new location. Then we were told Westlake had to do it. The managers never returned phone calls...until they needed an updated credit card. They they called and sent text messages! We did not want to provide a credit card over the phone and the ONLY solution per management was for us to travel back to Westlake and update our card. Absurd. Currently they canceled my husbands account with 37 credits remaining. No notice. No communication. We were last told the account was in suspense. They refused to allow me to communicate on his account to assist with the transfer or payment details. Our accounts were joint! Additionally, we were actively receiving services at the location closer to our home. They were blocked from taking and updating our card in office while we were there. BOTH locations are owned by the SAME franchise!!! After complaining to the corporate franchise that owns this awful location, I was told they needed me to talk to the manager at the Westlake where I've been having the issue. Westlake has so generously offered for me to come back there in person and sign up my husband with a new account and they want to give him 5 of his credits back. What a joke! This is an absolutely awful company. They have zero processes that make it simple for customers to resolve issues. It's a vortex of one clueless manager to another. They are currently refusing to provide their legal contact. RUN FAR AWAY FROM THIS PLACE.”

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Posted 8 months ago

“This place is horrible! They raise memberships and never tell you. Then had 22 massages that wasn’t used and corporate wouldn’t let me use the massages that were paid for!!! NEVER NEVER waste your money here. Horrible horrible place.”

Helpful Report

Posted 8 months ago

“I cannot say I just finished a session with Joy at Massage Envy because at the end of that session I was too relaxed to write a review. Wow, did I sleep well that night! When I awoke, I realized how completely refreshed I felt, having had my stress-stiffened muscles so thoroughly relieved. Now, I like a deep tissue massage and I expect a little soreness from the process but that did not happen this time. Instead, Joy seemed to discern exactly how much each zone of my body needed, sensing the state of each muscle, and letting her experience inform her application. My body got the therapy it sorely (pun intended!) needed and I got the good night's rest I wanted. Thanks to Joy and Massage Envy, I now have a new rountine to schedule into my week with the promise of renewal as often as I visit Massage Envy.”

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Posted 8 months ago

“Canceled on me three times. Terrible massage. Was like my 10 year old was putting sunscreen on my back. For 130$ i regret going and will never join”

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Posted 8 months ago

“I have been a member of ME for OVER 12 years. The last 4-5 years (since Covid) There are never appointments available online or via their app, and if you call or go in they MIGHT be able to schedule you for something 1-3 months out! I have a bank full of paid massage credits (over 2 years’ worth) and I can’t get a decent appointment. But when you decide to cancel, they have the nerves to give you 60 days to use up all your credits how is that possible when you have to wait sometimes 2 MONTHS to even get in for ONE service. This company is nothing more than thieves. They take your money and do not have the ability to provide the services they are selling. If you try and cancel you will have 60 days to use your credits. Stay away for Massage Envy!!!”

Helpful Report

Posted 8 months ago

“I believe this business is a bit of a scam. The reason being is they take your monthly membership money. You schedule an appointment. They cancel on you. You try to reschedule they have nothing for you for weeks on out. And then by the time your membership expires. You have multiple massages left to use up. But they only give you 60 days to use that. And you do not get to get the services that you have paid for because of their so-called 60 day policy to use up all the massages even though they cancel on you they do not correct the situation or do business in a fair manner.”

Helpful Report

Posted 8 months ago

“I had been to Massage Envy several times years ago. After asking for medium to deep tissue massage, I was assigned to a practitioner known for mild pressure massage but I could ask them for heavier massage where needed. I requested heavier or deeper pressure as the session progressed. They acknowledged my request but pressure was NEVER noticeably increased. I have enjoyed several professional massages in my life. I have always walked away with a feeling that deep discomforts had been relieved. This time not so much. It was a light touch nice but not beneficial. This is the first time that I have been disappointed with a massage from massage envy or anywhere. I mentioned it to the assistant managers on hand. They were busy trying to sell me a membership. After wasting $85.00 for a massage I could have received at home and they offered no remedy and I declined. I did leave an additional gratuity for the masseuse.”

Helpful Report

Posted 8 months ago

“I have been trying for 3 months to use my accrued points before cancelling. I can never seem to use my points before another billing cycle. It takes sometimes weeks to get in with the better therapists. My last 3 experiences have been disappointing, one guy actually fell asleep during my 90 minute massage. My last one that was to start at 2:30 didn't get going until 2:50. We have had much better luck with local Thai Massage places.”

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Posted 8 months ago

“This company is impossible to contact. I need to cancel as I am moving to another state. Have not used my appointments and darn sure do not want to continue after my membership and don’t trust that they won’t try to charge me.”

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Posted 8 months ago

“If I could leave lower I would !! Been a member since 2010 in VA to Nc I went in as a couple massage and I was very excited my husband and I love 55 miles away so it’s a big deal for a couple massage !!! I me BRIAN who was a complete jerk form the momet on . I proceeded to tell him we had just had lunch he replied ‘Oh what did you have ‘ I replied a burger and a beer !!!!!!STOP STOP STOP he said oh no I can’t massage you due to that !!! Mean while my husbands massage therapist did his 90 min massage. Brian however escorted me OUT OT THE AREA !!!! Told me I had a beer so I had to leave !!! WTH ? My husband got a massage having a beer and burger prior !! I say I. The car waiting for him to come out !! Please BRIAN is ahas horrible personable experience so very unprofessional and down right RUDE ! I’m a hair dresser so I will tell every one I know not to go to this place and or never get Brian he had little nasty hands any way ! I am no longer got to keep my membership due to BRIAN !!!! Don’t go to him but any one elese is prof”

Helpful Report

Posted 9 months ago

“I have been a member of ME (this location specifically) for OVER 10 years. The last 4-5 years (before Covid was declining, after Covid APPALLING) There are never appointments available online or via their app, and if you call (they don't answer) or go in they MIGHT be able to schedule you for something 1-3 months out. Good luck trying to get in they have only 12/13 therapist on staff. I was there on a Sunday in December 2023 and they had one massage therapist and one person doing facials and had to close by 4 pm because they have no staff. I have 6 friends in the same boat as me with a bank full of paid massage credits (2 years worth if I could get in Monthly - $2,500+) and we can't get in. And yet they are still signing people up. DON'T Waste your money!!! Customer service is disgraceful and management will not help you or provide you with any kind of resolution. They will however threaten to cancel your membership if you assertively, yet calming ask them for a remedy. There is a reason they have an F rating on the BBB and I lost count of how many 1 star reviews on Google. THEY DO NOT CARE! I have been lied to several times about policies and now threatened. This company is nothing more than thieves. They take your money and do not have the ability to provide the services they are selling. If you try and cancel you will have 60 days to use your credits. Now how is that possible when you have to wait sometimes 2 months to even get in for ONE service.”

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Posted 9 months ago

“It was 10 minutes short of a hour. The massage therapist was average at best and seemed hurried. Whatever they use for massage cream/oil caused skin and body hair to pull. Was really looking forward to the massage but it fell significantly short. I’d recommend going elsewhere.”

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Posted 10 months ago

“Staff was very misleading and basically stole my money. Canceled 4 times and they still charge me. We'll see what a lawyer says.”

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Posted 10 months ago

“Went for a massage today and the massage was no where near like any other massages. I never had a self care day where I didn't relax at all on top of it because I used a gift card no one told me that they would try to force me to get a membership as I was leaving and then said that I would have to pay 125 on top of the gift card I had. I had to listen to everything that was going on in in there from the management being nothing but cheapskates to the new call center team leader trying to sleep her way to the top. If that wasn't bad had to hear about the party that they are throwing but the management is so cheap they gave them a 150 budget to handle everything when they have several locations that they own and they hardly ever come to check on there locations. I asked them for their Corporate charter and the articles of incorporation which they didn't know anything about it, because I will be filing a complaint due to this and to make matters worse because I know how people lie I actually recorded my massage. So as soon as possible I will be filing a complaint against them very soon. I'm so disgusted I came in pain and left in pain no relief no relaxation at all very unprofessional.”

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Posted 11 months ago

“Long-time customer. Outstanding quality and highly professional therapist and staff. Essential to my health care regiment. Recommended strongly.”

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Posted 11 months ago

“DO NOT GET A SUBSCRIPTION. If you stop paying they will take all your precious payments. They won’t even let you book even though you have subscriptions left. Make sure your look at your books EVERY month. They will make fake appointments an say you didn’t show. Just to take your money”

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Posted 1 year ago

“My massage was so good! Virginia Beach location with Donna. She gave the best massage. Perfect pressure. It released a lot of tension!”

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Posted 1 year ago

“Massage Envy in Pensacola I booked a 60 minute full body massage focusing specifically on neck and back. I booked with Vince. Lotion was used once during the whole session to rub on hands. No rubbing on lotion into designated muscle groups. No massage to lower back/neck region, as requested. As he took his two fingers and pressed down my spine, the knots on my back were bouncing. I walked in with more pain and tightness in back and neck region. Do not recommend. Gladly will pay more money for a good massage!”

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Posted 1 year ago

“I am had Massage Envy membership at the Garden City, NY location for years and years. Unfortunately , the franchisee sold and the new "mega owner" of this and 59 other franchises has not held up the level of professional services that this particular location as well as the North Palm Beach Florida location that I have used forever. This Garden City, NY location is not only "unkempt" but the front desk desk is a forever revolving door, with no manager present on any kind of regular basis... When I asked that an upper manger or supervisor be contacted for assistance, I'm told it could take 48 hours. I was so frustrated , and now they have over $ 350.00 of month service fees that I have not used. Because I travel quite a bit, I asked that they either credit me, or simply allow more time so that when I go to Florida for the winter, I would use my credit there. They refused, telling me everything I have will expire in by Dec. 31, 2023. Very poor professional management and customer service.”

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Posted 1 year ago

“I was close to canceling my membership with massage envy then I had Karyn. She has been able to ease some of the pain I’ve had from a car accident years prior. She is wonderful! She is definitely worth staying in the monthly program for!”

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Posted 1 year ago

Massage Envy is rated 2.1 based on 115 reviews