Name: Massimo Dutti
Rating: 1.54

“Omg!!!! What a nightmare I bought some jeans , they were too small, had them 6 weeks now and still can’t work out how to send them back!!! Does anyone know ???? Won’t be getting anything from there again !”

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Posted 4 years ago

“Worst customer service ever, worst shopping experience ever”

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Posted 4 years ago

“Bought a skirt from them on 15 April which was too small it was a nightmare trying to return it. It was delivered by Royal Mail, but the bar code sent for returns couldn’t be scanned by Royal Mail. No clue on the website as to which courier to return it by. Contacted them via Messenger Customer service assistant Maja first said she would generate ate a new Royal Mail code. Then she said when the return was reviewed a courier would pick it up. When I asked why it had to be reviewed, no answer Phone number recorded answer in a foreign language then cuts off. Only reason I have given 2 stars is because now they have added a generate return on their website which they hadn’t before. Did that and I was email a new bar code which thank goodness was accepted by the post office I will not wait for weeks for a refund, as some pehave said happens, but will be contacting my credit card provider Will never be buyI got anything from this company again”

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Posted 4 years ago

“Don't order anything from this company. They will not send your refund back. I'm waiting for weeks now to get my 400 euro back.”

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Posted 4 years ago

“Terrible customer service! Returned an order two months ago (which they confirmed as received) but still no refund!”

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Posted 5 years ago

“Top class company....”

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Posted 5 years ago

“I purchased a water repellent parka from Massimo dutti. When I got in the rain it got soaked through. Massimo dutti said that they never stated that it was water repellent. I sent them the images of the label which clearly says that it's water repellent! After that I contacted them a few times! The only answer is being dealt with!! SHOCKING!”

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Posted 5 years ago

“Amazing web, very easy to find what you need.”

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Posted 5 years ago

“Great service and good quality”

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Posted 5 years ago

“I URGE YOU TO READ THIS COMPANIES REVIEWS BEFORE PURCHASING A THING FROM THEM - TERRIBLE CUSTOMER SERVICE!! Purchased two items, both in unopened plastic bags from the stock room, both turned out to be faulty. Returned items back to Bromley store over two months ago and I still do not have my refund. Emails have been ignored, manager call back requests brushed off. You have had my items and money for over two months now and still no refund - shocking!”

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Posted 5 years ago

“Marianna from Massimo dutti at Oxford Circus. Thank you for providing to me an excellent customer service! Attention to details and very positive, friendly approach that what made my shopping extremely enjoyable by this lady. Definitely I will be back.”

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Posted 5 years ago

“Extreme rude staff in Cologne store and not professional online service. If you order online with the delivery to the store (in my case the store in Cologne), be aware that you won't get any email that your order has arrived. You will be phoning yourself to the store and the online service, just to find your order (that was already paid!), but all they do is blaming each other and saying contradictory things. I've never seen such an unprofessional and rude behavior! The staff in Cologne store is just something! Firstly, they didn't give me my complete order and I had to come to Cologne one more time. But the order was there all the time, they just didn't find it! Secondly, as I wanted to talk to the manager, she did not even apologize for the situation, but also blamed me that I ordered items to the store and not directly to my place!!! This is just beyond any rules...”

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Posted 5 years ago

“Extreme rude staff in Cologne store and not professional online service. If you order online with the delivery to the store (in my case the store in Cologne), be aware that you won't get any email that your order has arrived. You will be phoning yourself to the store and the online service, just to find your order (that was already paid!), but all they do is blaming each other and saying contradictory things. I've never seen such an unprofessional and rude behavior! The staff in Cologne store is just something! Firstly, they didn't give me my complete order and I had to come to Cologne one more time. But the order was there all the time, they just didn't find it! Secondly, as I wanted to talk to the manager, she did not even apologize for the situation, but also blamed me that I ordered items to the store and not directly to my place!!! This is just beyond any rules...”

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Posted 5 years ago

“Hi, I ordered a pair of trousers online recievwd them promptly but didn’t fit. There was nothing with the trousers for returning so phoned the Grafton Street branch spoke to the manager who wasn’t very friendly!!! When we finished our conversation she just hung up without even a Thank you or Goodbye!! VERY RUDE.... Returning is very bad. No labels nothing to go on!! I was told print off receipt myself pay postage and that’s it!!! Very unsatisfactory!! First time to order online with Massimo Dutti and last with that terrible service especially from the Grafton Street Manager. If she wasn’t so rude I mightn’t have written this review.”

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Posted 5 years ago

“I am disgusted with Massimo Dutti. I bought a jumper for my husband as a Christmas present on 12/12/19 in a Spanish store. Soon after I had to go back to another country to look after a sick relative. On my return I had to take the jumper back because it was too big. I was 2 days over the 30 day return policy. I would have been happy with a credit note. I know I was 2 days late returning the jumper but had no option to bring it back sooner. Of course Massimo Dutti do not want to help their customers at all. I was refused point blank in store to be allowed to change it. I contacted their customer service team online & found them very rude, she even cut me off. I was hoping for a little compassion from Massimo Dutti as it being the Christmas season but they refuse to budge. I am now left with a useless garment that my husband cannot possibly wear. Other fashion stores have a longer returns policy over the Christmas period. For eg. H&M aré doing Christmas returns up to the end of January. I am not sure I would shop in Massimo Dutti again. The staff online are very rude & not at all helpful to my situation”

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Posted 5 years ago

“Totally impossible to return 3 items what an absolute rip off!!!!!!!! Don’t!!!!! buy online with Massimo Dutti”

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Posted 5 years ago

“Low quality: "made in China"; and no way to contact customer service for returns!”

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Posted 5 years ago

“The worst customer service if that is what they offer. They cancel products and do not notify the customer, do not offer alternative delivery, you call them and, as English is not the first language, one cannot get the point across. Really bad experience!”

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Posted 5 years ago

“Bad experience. Hard to find someone that can help you, no one takes ownership when you need help. I order online for same day delivery and did not receive it yet after 2 days. I live in a building with 24 hour security officers and their excuse is "unable to deliver". No one even try to contact me and when you contact them on the phone they listed on the web they are not able to assist " you need to call United States store". Calling the "flagship store" is a joke, no one pics up. I had one of the most disappointment and frustrating experience ever.”

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email

Massimo Dutti Reviews