Massimo Dutti Reviews

"I purchase all the time from their website. But this time my return was not fully refunded because I believe they have someone at their warehouse stealing from returned parcels. They refused to refund me when I claimed it and the communication with the costumer service was very bad. I recommend that you don\u2019t trust the process because they are not on top of it!"

"I purchased several items that were on sale. Nowhere during the purchasing process did they indicate that some of these items would revert to full price if I didn't subscribe. Upon checking out, they highlighted and scratched out the price, replacing it with a exact same one in yellow as if they are on sale. However, if you pay attention, you'll notice they crossed out the old price, wrote the same price, and highlighted it in yellow (I even have a screenshot). This led me to believe it was still the sale price, but in reality, it was the old price. They don't disclose that these prices are pre-sale.\r\n\r\nWhen the box arrived, there was no receipt included, making it difficult to notice. I intend to return all the items, but unfortunately, I wore the shoes I bought and only noticed afterward how deceptive their practices are. When I contacted them to discuss and request applying the discount on the shoes, they were unhelpful and rude.\r\n\r\nI've been a loyal customer for 25 years, but this experience was so disappointing that I will never shop there again. This is fraudulent and completely unethical."

"I purchased several items that were on sale. Nowhere during the purchasing process did they indicate that some of these items would revert to full price if I didn't subscribe. Upon checking out, they highlighted and scratched out the price, replacing it with a exact same one in yellow as if they are on sale. However, if you pay attention, you'll notice they crossed out the old price, wrote the same price, and highlighted it in yellow (I even have a screenshot). This led me to believe it was still the sale price, but in reality, it was the old price. They don't disclose that these prices are pre-sale.\r\n\r\nWhen the box arrived, there was no receipt included, making it difficult to notice. I intend to return all the items, but unfortunately, I wore the shoes I bought and only noticed afterward how deceptive their practices are. When I contacted them to discuss and request applying the discount on the shoes, they were unhelpful and rude.\r\n\r\nI've been a loyal customer for 25 years, but this experience was so disappointing that I will never shop there again. This is fraudulent and completely unethical."

"It\u2019s bags last for ever and still look new"

"Massimo Dutti shoe quality\u2026 Boots after 10 days. Awful customer service as well."