Matalan Reviews

Name: Matalan
Rating: 3.59

3.6 Rating 1,867 Reviews

65 %

of reviewers recommend Matalan

3.6

Based on 1,867 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 29%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Matalan 1 star review on 19th October 2022

Anonymous

Anonymous // 01/01/2019

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“Avoid Matalan. Appalling service took months to receive a refund for returned items. Now I’m being spammed by Matalan on resolver nothing being done about it just being ignored!”

Helpful Report

Posted 3 years ago

“Honestly if I could leave zero stars I would. After my order not turning up I emailed only to get an automated reply so I emailed again, after half a dozen emails I rang customer services who told me the parcel was out for delivery, it didn't turn up so I rang again to be told the parcel hadn't left the warehouse and would be sent out to me, again no parcel so rang again to be told the parcel had gone missing and they would issue me with a refund. So someone along the line has been telling porkies. Let's hope I get my refund!! I will never be using Matalan again. My order from Next came within two days, no bother.”

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Posted 3 years ago

“Self service tills are very stressful . Eventually moved to a manned till which said cash only. However the lovely assistant said I could pay with a card. Bring back the human touch .”

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Posted 3 years ago

“Matalan sent me a 20% discount code that included 'Home' items, apart from furniture. I ordered a light online and it wouldn't let me apply the discount code. I complained on Trust Pilot and had a response from Matalan, who said that 'home' items are not included in the discount. WRONG. I have the discount card to prove it. Check your promotions Matalan and then think how you are going to wriggle out of dealing with loads of people who try the codes to buy homewares... This is a con out and out and Matalan should be aware of the terms of their own promotions. Why are they saying that this latest promotion does not include homeware, when clearly is DOES, apart from a very few exclusions, such as furniture...? I am not happy with Matalan's response and lack of clarity or fairness on this issue.”

Helpful Report

Posted 3 years ago

“Illegally took £96 from my account for an order I never placed and never received. 1 week later n still no refund ! Reported as a fraud. These are a VERY dishonest company”

Helpful Report

Posted 3 years ago

“Went to Matalan and purchased a cardigan,one week later received a parking fine for £100. The parking machines all had covers over them(I believe these were the old machines covered up to make you think parking was free)As a result I won’t be shopping at Matalan again.”

Helpful Report

Posted 3 years ago

“I feel from reading other comments and from my recent experience from shopping in Matalan it would be much better to do away with the self service tills. The assistant who was asking the waiting customers to move across to them was helpful but it causes confusion and customers were having to move around the different queues. It would be easier if that assistant had actually been serving. The till areas are too close especially during the current circumstances.Not the best idea in a clothes shop.Come on Matalan give people the service they want when shopping please.”

Helpful Report

Posted 3 years ago

“Bought a gold bracelet approx 2 weeks ago. I've only worn it a handful of times but the elastic is already fraying and about to break, so I can't wear it anymore unless I can find a way to fix it. Poor quality.”

Helpful Report

Posted 3 years ago

“Discovered today they had only self-service tills - can’t use your card at the only staffed till. Sod that Matalan, I won’t be back. Queues were huge, everyone was struggling to use the tills and getting flustered. Clothes shopping is meant to be enjoyable, not stressful or humiliating. No point avoiding buying online if this is how it is when you shop in person.”

Helpful Report

Posted 3 years ago

“The self service tills don't seem particularly covid safe, I tried to point the barcodes at the scanner but to make it work I would need to pick up the hand scanner - which would have been handled by customer after customer all day. Health and safety? Self scanners are taking jobs away from local people, a big no for me. I left the goods at the till. I love Matalan goods but no thanks..Sort it out please Matalan.”

Helpful Report

Posted 3 years ago

“They cater for the smaller women, the very small section of clothes for the bigger lady isn't very nice. Frumpy, it's like they think we should cover up! Why can't all the clothes come in all the sizes? It's discrimination!!”

Helpful Report

Posted 3 years ago

“The self service tills didn't work properly. I have arthiritis in my hands and really struggled. The manned till had a very long queue. Feel sorry for the staff.”

Helpful Report

Posted 3 years ago

“Visited my local store today. Will think twice about it now before going back ! Self service tills !!! What a palaver. Glad I don’t have young children because that would be an even bigger nightmare”

Helpful Report

Posted 3 years ago

“Awful just awful won’t be using them again They have lost a customer”

Helpful Report

Posted 3 years ago

“Visited the store and after picking up a fair amount of clothes was confronted with self service check outs, if I had known I wouldn't have picked up so much I watched one young women struggling with a toddler and trying to scan, discard hangers and tags one handed, absolutely rediculous Very disappointed and I won't buy as much in future because although it's fairly good value I'm not interested in checking out my own items and prefer a service from a person not a faceless machine”

Helpful Report

Posted 3 years ago

“I’m giving 3 stars as prices for something are still good but some the same as say John Lewis but without the good customer service. What have you done matalan, self service tills, where the customer has to remove hangers, security tags and pack. There was a lovely lady there to help but why are you putting people out of jobs. If you have done this to stop queues, it doesn’t, as people will make mistakes. I am a frequent shopper to matalan but not sure any more.”

Helpful Report

Posted 3 years ago

“Sent the incorrect item. When I emailed to advise I am not happy to pay the postage costs to send the item back they told me to return it in store...This isn't a solution as you're still paying out in petrol/parking/public transport fares. Customer service poor and slow, no apology and no useful advice given.”

Helpful Report

Posted 3 years ago

“The clothes just fall apart! 1st time wearing P.J bottoms big hole appeared and T shirt today first time wearing has a big hole down the side where the stitching has come undone . The clothes are not fit for purpose . Even Primark has better quality . Clearly quality control has gone out of the window”

Helpful Report

Posted 3 years ago

“Absolutely disgusting service. No one gets back to you when you email. Sick of waiting for my refund. Told 3-4 days then 7 days then 14 days and I am still waiting.”

Helpful Report

Posted 3 years ago

“Directed to a self service checkout, nobody to help just a staff member directing you to use self service. I managed to leave the store with a security tag on a jacket - now I will have to return to have it removed. I do not go clothes shopping expecting it to end in such a despicable way. I want to be served by a human not a computer!”

Helpful Report

Posted 3 years ago

Matalan is rated 3.6 based on 1,867 reviews