Matalan Reviews

Name: Matalan
Rating: 3.59

3.6 Rating 1,871 Reviews

65 %

of reviewers recommend Matalan

3.6

Based on 1,871 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Matalan made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Matalan 1 star review on 19th October 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Kristian from the Cardiff high st store was very helpful when we tried to purchase bridesmaids dress he went above customer service to get what we wanted unfortunately we left without buying because they didn’t have the size but advised us to look online.he was pleasant and friendly to all”

Helpful Report

Posted 5 years ago

“I have done my purchase there two weeks ago for the first time. I am happy and pleased with their quality products and wonderful customer services. Keep up the good work. God bless you abundantly! I am very satisfied. I have done my second order 30th. 11.19 and you shipped it next day looking forward to receive my parcel.”

Helpful Report

Posted 5 years ago

“My parcel has apparently gone missing!????????”

Helpful Report

Posted 5 years ago

“Appalling customer service - I ordered items which my daughter had asked for and when I picked the parcel up half were missing but I had no communication to say this was the case. Only upon contacting Matalan did they tell me they could not fulfil the order as they did not have enough stock!! An email communication to tell me this before I picked the parcel up would have been helpful! I am waiting on average 3 days before getting an email response even though this is an ongoing issue and this is still not resolved even though we are 2 weeks on! I will NEVER be ordering from this company again”

Helpful Report

Posted 5 years ago

“Easy online purchases and quick delivery. Good choice of kids clothes in store and reasonable price.”

Helpful Report

Posted 5 years ago

“Lost my order, which was gift for someone. Called the call centre which is based abroad. Useless customer service. No idea how to deal with customers and very rude. They also cut you off on purpose.”

Helpful Report

Posted 5 years ago

“I recently purchased a matalan gift voucher for my brother in law for Christmas. He has now recently left my sister but matalan has said;I am not allowed a refund . I'm very angry with the so called Customer service.”

Helpful Report

Posted 5 years ago

“I have been shopping @ Hartlepool Matalan for a good 15 years, Always had very good service & people who worked there were always friendly. Just today had such a bad experience with some one called Michelle I did purchased £25 worth of shopping, just seconds later after I purchased, I realized that I can spend £30 & receive 20% discount. Michelle was very rude with me front of other customers & told me I am being awkward.. & walked away. Michelle also was screeming & said, I only can use the discount once, which I totally understand, Michelle was not prepared to listen that, I haven’t even used my discount not even once. If Michelle is having bad day, can’t take it on customers.. I didn’t even receive an apology, Such a rude behavior. I am very upset for the way, I been treated by your Matalan staff.”

Helpful Report

Posted 5 years ago

“The new store seems to discriminate against disabled people, they are to be appluded for the disabled parking ( right outside the doors) BUT god forbid you need a shopping trolley ( to lean on ) these are situated in the shelter across the carpark???? ,The signage in the shop is misleading also,I complained to the manager, also to customer service at head office,I was met with the same athapy”

Helpful Report

Posted 5 years ago

“This should be zero stars. Online order total of £138.50 on 13/10/19 and paid a premium for next day delivery. None of the five items arrived next day but two on 16/10/19 and one 17/10/19. One is still outstanding. The customer helpline staff really could not care less (plainly rude IMHO) even though this is luggage for our holiday due imminently. Emailed Customer services asking for help......silence. Worst service I've ever had... really, no exaggeration. Very upset.”

Helpful Report

Posted 5 years ago

“Trying to phone Ayr store but was put through to central centre they said they could give me number but hey I didn’t have a pen . You just lost a sale Matalan”

Helpful Report

Posted 5 years ago

“Matalan's customer service is appealing. They never reply to your emails, you have the automated acknowledgement email that your query will be answered asap but this never happens. After waiting 5 days i had to call the customer care team. This happened 3x in two weeks. Chris Waterhouse at Bradford Mayo Avenue resolved the issue straight away and had professional customer service skills. And kept apologising for the delay and the issue that arised from there side. I would give him 5 stars strictly based on his professionalism. He also admitted have bad the online team were. Please note: my review is strictly based on customer care team online. Staff definately needs either retraining or replacing.”

Helpful Report

Posted 5 years ago

“To all of you complaining about the call center based in Bulgaria I have to say that we all are stressed daily because of your ridiculousness. As a worker there we have to deal with your awful british accent, indian accent, nigerian accent and many other accents. Do not judge where the call center is in, have a look at your own country since 80% are emigrants and british people (not all) are disrespectful, rude, non stop complaining, permanently unhappy and are all acting like the queen itself. Probably the worst nationality to work with. Try to be understanding, we are young, working for a very low salary, trying to pay for our studying fees, rent and basically living like animals for funny money dealing with your royalty asses DAILY, getting bossed around by managers, licking butts and apologizing for how dumb some clients are!!!!!!”

Helpful Report

Posted 5 years ago

“Not happy at all! Warning people doing Christmas shopping!! Went to make a online purchase today. The website said the transaction didn’t go through however they proceed to take not one but two payments from me I didn’t receive a order number and when i called to tell them what happened they we’re rude, not helpful and told me to take it up with my bank. So basically i have been robbed. No money back money taken from me twice and nothing to show for it, absolutely disgusting! Needless to say i will not be using the website and will not be shopping at the store either if thats the way customers are treated. Everyone will know about this especially friends and family who usually shop there!!”

Helpful Report

Posted 5 years ago

“Paid for next day delivery to then be tolled next day dose not mean next day ??? Ordered 26th now 29 th still no text to say I can collect”

Helpful Report

Posted 5 years ago

“Do not pay for next day delivery I ordered a lampshade on 26th paid extra (click & collect ) or as stated next day delivery it's now 29th I rang to ask why to be told next day does not actually mean next day ?????”

Helpful Report

Posted 5 years ago

“Clothes quality and durability is awful. I buy my work shirts, and suits from there. The shirts keep ripping, buttons coming off and seems breaking by the loose thread. The shirts do this after a couple months. The suit thread has come apart in several areas. Durability has to be 1/10. Appearance 7/10. The fit 5/10. Price 8/10. Quality 3/10. Overall 3/10. Would not recommend, but are good for short term basis. Cheap for a reason.”

Helpful Report

Posted 5 years ago

“Shrewsbury store humiliated in front of customers and staff by the store manager I bought bathroom goods less than four weeks ago, they went rusty so I returned to the store with them. the store manager refused to refund offered an exchange or credit note, I asked if I could speak to customer service, was told yes but you won't understand them they are in Bulgaria !! (why do you have customer service in Bulgaria if they don’t speak English) I said that was fine though and could I use a phone as I had not got mine, I was refused, I am thinking how can this happen for a second time, then she said in front of the staff and customers, I remember you, you are the one (not lady) that brought back legging, I refused the return then because you had no receipt (I had my PayPal receipt) (it was the same person) I came out of the store shaking and upset, how can a manager speak to anyone this way, especially in front of other customers who were all watching along with the staff.”

Helpful Report

Posted 5 years ago

“I was unable to collect my click and collect order from the store. This was returned for refund on 5th of August. Still awaiting refund 13th September. Keep being told it is subject to an internal investigation.”

Helpful Report

Posted 5 years ago

“Very unhappy with the next day delivery service. I usually use the click and collect but as I needed the items in a rush, and have lots to do, I decided to pay the extra and use the next day service. However, I find I am at the mercy of the Hermes self employed delivery drivers, and in my area that means, young mums working after school pick up or students working after lectures or finally driven individuals hungry for extra cash who deliver parcels enroute to their “real” job. So as I type this I just might stand a change of getting my next day delivery by 4pm which I think is completely unacceptable. Royal Mail’s next day is before 1pm and I think that is a standard that is normal, so people can go about their lives, not be waiting around all day. Whilst I like Matalan really I do, I absolutely detest Hermes. So clearly I won’t be using this service again. Very very disappointed indeed.”

Helpful Report

Posted 5 years ago

Matalan is rated 3.6 based on 1,871 reviews