MATCHESFASHION.COM Reviews

1.6 Rating 153 Reviews

15 %

of reviewers recommend MATCHESFASHION.COM

Company Reviews

Questions

Metrics

1.6

Based on 153 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 68%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Returns

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Customer Service

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How quickly does MATCHESFASHION.COM resolve customer queries?

Helpful Report

(2 months ago)

Greater than 69% of reviewers feedback is MATCHESFASHION.COM takes over a week to resolve customer queries.

Helpful Report

(2 months ago)

54.72%

Industry Average

“ Fraudulent! I had some issues with their website and contacted Customer Service for the return label. ”

- Anonymous

“ So I wrote to the customer service and they reply with a new return policy “sorry, no returns allowed for orders placed before 8th of March”. ”

- Maura

“ Dear Customer Service, I have made order on 25th of Feb 2024 and received it on 29th March, and I returned the items on 1th March after submitting return request successfully getting a return authorization number too. ”

- Anonymous

MATCHESFASHION.COM Reviews

Customer Service - Average