“Terrible service, it’s as if the whole sales team are paid not to sell a thing.
Left standing around while the whole work force try there very best to avoid you.”
“Excellent service offered by Callum and Martyna.
We part exchanged our GLC for a Convertable and these guys were so helpful, friendly and informative.
This is the 4th Mercedes we have had and we would not think of going to any other dealership. Excellent service
Thank you
Steve and Diane Burgess”
“David and his team at Mercedes Benz Warrington Inchcape have been extremely helpful, having gone above and beyond for a job that needed doing on my vehicle. Great customer service, all staff very polite and efficient. Would highly recommend anyone with a Mercedes to use this branch. I will definitely use them again.”
“Absolutely no point in their useless service team being in the building. Same answer from reception every time I have called (6 times in the last 4 days for a simple update of my vehicle) ‘I’ve tried putting you through but there’s no answer, can I get someone to call you back’. Do they even have anyone working in their service team??????? Then alas, no call back. Asked for the manager today after being fobbed off AGAIN to be told he was on a half day and there was no other manger I could speak to?!! Shambles of a MB dealership, utterly embarrassing. Avoid at all costs.”
“Very happy. We had great service from beginning to end. The salesperson, Sam Yaffe , was excellent. He was very professional and knowledgeable and he sorted everything out for us, he was very polite and nothing was to much trouble. The itself is excellent, it’s a very smooth drive. It’s my first Mercedes’ but it won’t be my last . Highly recommended”
“Hi, would just like to say thank you for the excellent customer service given by Sam at Mercedes Warrington. Where his other colleagues were quick to pass the buck, Sam took ownership and responsibility from start to finish to help resolve all the matters faced during my part ex/purchase.
He is a credit to the business and the main/only reason why my custom has been retained.”
“Rang up to book a test drive of a new E-class arranging for the test drive on the Saturday morning. After arriving at the agreed time i was told they have no record of the year Drive being booked and can’t accommodate the test drive. These things happen so I requested the test drive for the following Saturday at the same time. It was confirmed in person that this was all booked in on their system. The next Saturday come and they again said no record of the test drive being booked and can’t accommodate, stating that even if they could accommodate they don’t have an E-class in to drive. I said this is abysmal customer service I want to test drive this merc as I want to buy one, do you not want to sell one??? After receiving a poor response I just walked out laughing as it was an utter farce for a big prestigious car brand to have utterly poor customer service, unmotivated front of house staff and almost an arrogance that we are Mercedes and customer service isn’t our priority. To make matters worse someone rang me 2 days after my second abortive visit to offer me a test drive of a GLE. After clarifying that it was the E-Class saloon I had wanted to drive as that’s what I was interested in buying I was told we haven’t got any to drive but the GLE is the same engine as the engine of the E-Class so I would get an accurate feel. I stated to the gentleman that the test drive was more about getting a feel for the car I actually want to buy not a different model. I literally couldn’t believe what I was hearing!! From start to finish this Merc dealership was a shambles to deal with, ended up buying a brand new car somewhere else!!”
“pick up apparent brand new GLA to find out when reached home the spare key is faulty, so funny, the sales lady who sold the car told me i need to wait for the V5 of my car before the can order a new key, and it will only take 5 days to arrive from Germany, its now 14 days and there is no sign of key yet.
Few days after collecting my car, one of the speaker making static noise, book to service to get it check, they ask me to bring the car in the morning but they only start the job at 0330 pm nearly closing time, thanks to mercedez me, i can monitor what going on in my car. They expect me to be there before their closing time of 6pm when they only call me at 0545 pm. i ended up having a taxi to work as i got no car to use, its really inconvenience and mecedez warrington dont care.
The good lady said there is no problem with my speaker and only vibrating on the speaker card so they put pad to resolve the problem, she told me just need to come back if there is a problem. A day after same problem with the speaker appears, thanks for the pads you put in my speaker mercedes, your a shame.
Now i need to book in my car for another check and have a very unpleasant experience and inconvenience to mercedez warrington.
I hope they will put more pad to my speaker this time to resolve the static problem on my speaker.
Its a shame to a very well know luxury car maker like mercedes benz making bad reputation by dealership like warrington.
please dont play politics to your customer, do your job properly and be honest to all your custumer.
i will go to the next level of complaint in you dont sort yourself out.
Your customer service need ovehauling, the worst customer service i have ever experience.
Please build your reputation nicely and get rid of your very un greatfull staff. Im pretty sure there are more people around who deserve a job than the staff you have now.”
“Just picked up my car after my second service with inscape Warrington to find the digital service report was a copy of last years service and when they serviced my car last year they gave me a health check for a different car ,I don’t recommend this dealership great brand dreadful after service”
“AVOID AT ALL COSTS unless you wish to be left sitting in the showroom for 40 minutes having made an appointment and then NOT having your deposit returned ....worst customer service I have ever experienced.”
“Excellent service by Danny Kerr helped us find our dream car. Great communication and rapid response at getting things done. Thrilled with our car thank you”
“Awful AWFUL customer service experience. The poorest I’ve ever received. I’ve visited the Warrington branch a few times over the years and left in tears almost every time. Made to feel out of place, almost laughed at. Staff seemed totally Un bothered and I walked away none the wiser, visited last week and told them my budget and the spec I’m after, he then disappeared for half an hour and came back down to tell me he’d worked out figures for a PCP on a car that was £3000 over my budget! If I had no manners I would have asked him why he’s kept me waiting to tell me that, but he obviously wasn’t listening. I was told I would be put on a ‘list’. The guy who spoke to us gave no eye contact, he was looking around the showroom while speaking to us as if we were keeping him from something. The poorest experience myself or my family have ever received. Would never deal with Mercedes Warrington again. I’ve now found a fantastic dealership in Leeds and the staff are beyond helpful and kind. Couldn’t be happier! Bought the car today, no hassle. So glad I didn’t follow through with doing business at Warrington.
P.S - from the list of extremely poor reviews on here, Mercedes Warrington ... I think you need to really have a look at yourselves. Other reviews on here explain extremely poor service issues, meanwhile the sales guy was explaining that the included car services were a selling point! No care for customers what so ever. Disgusting.”
“DON'T TAKE YOUR CAR THERE FOR SERVICE!!!! I WAS THERE ACCUSING GEARBOX PROBLEMS AND THEY CHANGE THE OIL AND FILTER I PAID 333£ I PICKED UP AND WAS THE SAME!!! SECOND TIME I WENT THERE AND THEY KEEP THE CAR FOR 5 DAYS! WHEN I CALL THEM IN 5TH DAY BECAUSE THEY NEVER CALLED ME, THEY WAS SAYNG THAT MY CAR IT'S 100% OK NO PROBLEMS AT ALL, THEY HAVE DONE TEST DRIVE AND CHECKED EVERITHING AND THE CAR IT'S OK! I PICKED UP THE CAR, AND IT'S THE SAME!!!!!!! TOMORROW I WILL GO THERE AGAIN BUT NOT PEACEFUL!!!! SHAME OF YOU! YOU DON'T DESERVE TO WORK FOR MERCEDES-BENZ! I WILL MAKE COMPLAINT ABOUT YOU IN GERMANY MAIN OFFICE AS WELL!!!”
“Absolutely disgraceful!!! They are at the moment trying to put things right. Rude staff, unacceptable standards, let me drive away with no insurance, this £26000 car was scratched, dented, food stuck in the switches, spit all over the information screen inside, coffee slopped across the gear area, scuffs on doors, bonnet not aligned with the wings. Floor panel in boot not fixed in and all it’s fixings missing, the under floor equipment rolling around the boot. Algae growing in the soft top roof seams. In good faith I offered my dad’s car, a 2017 with very low mileage, which they gave me just above the going price because they had a trader wanting it’s done it was in showroom condition. If I reject my new car the salesman said you are getting your part ex back, even though they have had it for 8 days now. So I don’t know where it’s been? I’m at my wits end with Mercedes Benz Warrington...”
“If I could have given this dealership no stars I would have. I had to put at least one star to put a review. I booked my car in for service and MOT. I needed to replace four tyres and I received a price of £990, when I checked an alternative it was less than eight hundred pounds. After the complete fiasco of finally getting a price it took two days to replace the tyres and only replaced three. On the second day they gave me a car which was filthy dirty and no fuel. The staff seemed as though this level of service of a complete lack of customer care was the norm. All I would say to Mercedes is look at this franchise in Warrington as they are giving your badge a bad name. Complete and utter shambolic experience”
“Awful experience of Mercedes Warrington. Definitely avoid at all cost!
I had a Service & collection booked 45 days in advance but no one turned up to collect my vehicle despite my phoning the previous day & completing online check in. Service manager never called me back despite my leaving messages & female member of service staff completely unhelpful & disinterested. To her credit I eventually received a call from Branch Manager 10 days later after making a complaint to head office. Overall an awful customer experience & one I’d never repeat again in future. Do yourself a favour & give somewhere else your business!”
“I’m absolutely appalled at level of aftercare service I’ve received. At the beginning of March 2020 leased a car from Mercedes Benz Exeter fleet £33,500 for a brand new a class with high spec. I’ve previously owned a merc. I’ve been having problems with my auto gearbox where it won’t change gear from second gear to third gear. I contacted them via email and appoint was booked for 26th of March. Due Coronavirus I thought my appointment would be cancelled so sent an email and received no response whatsoever. Completely ignored. I experience this gearbox issue more than twice within 1 month of ownership completely unacceptable and completely losing faith in the product’s reliability. I phone up on 1st and was told to wait for a response from service manager to see if I was deemed a critical worker when I work in a supermarket. No response! 2nd of April phoned again told to wait for a response for the service manager. I have still not received a phone call. I have dodgy car and still have to work. This is not how you treat a loyal customer. I will definitely will be looking elsewhere to different manufacturers for my next car. Mercedes are not be all and end all of cars and there Are plenty of cheaper better quality manufacturers out there and would urge anyone who is looking buy a merc think twice. Reg: WA20TGJ”
