Merchbar Reviews

Name: Merchbar
Rating: 1.43

1.4 Rating 289 Reviews

8 %

of reviewers recommend Merchbar

Company Reviews

Questions

Metrics

1.4

Based on 289 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 15%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Merchbar made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Merchbar 1 star review on 24th October 2024

Anonymous

Merchbar 1 star review on 11th August 2024

Arin

Merchbar 1 star review on 14th December 2023

Merchbar 1 star review on 29th April 2022

Merchbar Commits Fraud

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They shipped only one of the three vinyl records I ordered. Of the two they didn't ship, one was backordered, the other listed as in-stock. I managed to successfully cancel the backordered one. The remaining one they assured me would be shipped soon. Once I asked for that to be cancelled, they've just been stringing me along with emails saying my case is still being reviewed. It's ridiculous. NEVER order from them.”

Helpful Report

Posted 5 months ago

“Dawgshit company. Customer support is a joke, their shipping & fulfillment is a joke.”

Helpful Report

Posted 5 months ago

“I'm only giving this site two stars because I did actually receive a vinyl album from them in good time and it was at a good price. The other one I ordered, however, was a different story. I ordered "In Flames - Reroute to Remain (Remaster 2023/2LP/Trans Red)" from them on 3/2/2024. This was marked as "in stock" when I ordered it. On 3/13, I noticed there was no movement at all on the item, so I emailed them asking about the status. I went back to the site and located the album I purchased and sure enough, it showed as "in stock." So what was the issue? They replied back on the same day (props for that, at least), saying "We apologize for the delay in shipping your Reroute To Remain vinyl record order. Unfortunately, we've encountered some unforeseen processing issues and currently don't have an estimated ship date. In some cases, updates may not be available until your order ships, at which point you'll receive a notification." Ok.. but you have it as in stock.. is it the same stock? Did you offer me a replacement? A discount? Nothing. Just generally dismissive and a "you'll get it when you get it" attitude. I waited a few weeks and emailed again on 4/10/2024, thinking I might get a different answer from someone different. Nope. Same answer, pretty much and same attitude. I canceled my order soon after. I don't care if they have a lot of music that I like at good prices. If you let companies get away with treating people like this, they'll normalize bad behavior and that's the last thing we need in these times. I've unsubscribed to their email. I'd rather pay more to get the actual item than to donate to some vapor media that will never arrive. This is what I get for trying to support other online sellers besides Amazon.. if Amazon did what they did, they would have more than made up for it somehow.”

Helpful Report

Posted 5 months ago

“AVOID!!!! I ordered an album they said was in stock. I waited over a week and it was still pending. I messaged them and asked for an update and the response was they had unforeseen issues and they couldn't give me an update. Read the reviews. This experience is near universal. To their credit, they did say they will cancel my order.”

Helpful Report

Posted 7 months ago

“Garbage company that lies about "backorders" and will run you round in circles via their support team to steal your money.”

Helpful Report

Posted 7 months ago

“Pretty sure all positive reviews are fake I ordered 4 months ago and order never shipped I better get my refund don't waste your time”

Helpful Report

Posted 7 months ago

“Purchased a T-Shirt, then immediately cancelled and contacted customer service. Customer service says it's up to supplier, no guarantee - even though it's minutes after placing order. Reply 2 days later and say it's been shipped. Absolutely hopeless service - expensive shipping! Avoid at all cost.”

Helpful Report

Posted 7 months ago

“Very disappointed to still not have the records I ordered”

Helpful Report

Posted 8 months ago

“After ordering 2 records that were on back order, I cancelled it after 5 months of waiting to receive store credit. Placed an order for "in stock" records. Never received them, asked customer service to cancel my order and refund. Never received refund. Terrible customer service, Merch bar is a scam. Beware!”

Helpful Report

Posted 8 months ago

“THE WORST. The worst customer service ever. I’m surprised they haven’t been taken to court. Haven't refunded me after the record was never going to arrive. DO NOT order from this company.”

Helpful Report

Posted 8 months ago

“Terrible service. Ordered something around the hollidays, and did not receive it for weeks. Followed up in early January and was told they were having issues with the production company, but would ship it as soon as it was available. and had no estimate of when that would be I asked how they charged my credit card when they knew it was out of stock. Got a snotty answer that a company can do that, but they did not seem to connect the fact that that is fraudulent; and they never followed up with offering refund, alternative etc. So tracked down the owner on Linked iin and wrote to him, just now, see if he responds. And all their customer service is by email, but I tracked down a phone number. All they do is take messages and say you will get an email response in 102 business days.”

Helpful Report

Posted 8 months ago

“I ordered a record on Feb 2nd and still hadn't received it on February 28. I had to message to find out why I hadn't shipped. I found out that they didn't even have the record in the first place.”

Helpful Report

Posted 8 months ago

“I ordered a vinyl and it never came after almost a year of waiting. Literally waited 11 months and no updates on the order. I think it might as well be a scam website”

Helpful Report

Posted 9 months ago

“garbage company”

Helpful Report

Posted 9 months ago

“Merchbars BACKORDER is a SCAM. They are taking money for products they know they cannot deliver. They will make promises until you wont be able to cancel the payment.”

Helpful Report

Posted 10 months ago

“Been waiting 4 months now still processing my order its a joke will never buy anything from this company again they are advertising for sale the same albums that I purchased which have not received or haven't even been sent.”

Helpful Report

Posted 10 months ago

“They are the worst. 40 days after ordering they feed the same stories as everyone else has been getting "Unfortunately, there's an unforeseen circumstance that caused the delay" "We've encountered some processing issues, and we currently don't have an estimated ship date." Both items I ordered were supposedly in stock. Asked to cancel 48 hours ago and no confirmation of cancellation yet. Stay away. There is someone more reputable to buy from”

Helpful Report

Posted 11 months ago

“Very much like a lot of the other reviews of this company, I made a purchase over a month ago and they still have not even processed the order - even though they have charged me. I reached out and asked about the status of the order and just get a "we're receiving a lot of requests" response. I've now requested a cancellation of the order as this is not a serious company. Will not be buying from them again.”

Helpful Report

Posted 11 months ago

“I ordered an album and paid for it. Thirty days later and the order still shows processing with now progress made. Have canceled my order and requested a refund. Seems this company has a known track record I wish I had been aware of.”

Helpful Report

Posted 11 months ago

“Buy something and you get nothing”

Helpful Report

Posted 11 months ago

Merchbar is rated 1.4 based on 289 reviews